BUNCH

BUNCH is an outsourcing partner for tech companies, providing dedicated teams for customer support, trust & safety, and AI data operations that grow with your business.

Average client relationship: 4+ years.

We've scaled tech companies ourselves, so we're familiar with the challenges: growth takes off, support volume and data backlogs pile up, and your best people get buried in repetitive work instead of building.

What makes us different:

• We take ownership. Your KPIs become our KPIs. We don't wait for instructions, we spot problems, flag them, and fix them like it's our own company
• Boutique, not assembly line. No off-the-shelf playbooks. We design custom processes around your product, your tone, and your quality bar
• We scale with you, both ways. Start with 2 people or 20. Ramp up for a launch, scale down after peak season

What we do:

• Customer support & CX (email, chat, social, Tier 1-2)
• Content moderation & trust and safety
• Data labeling & annotation for AI teams
• AI validation and human-in-the-loop review
• Community management & engagement
• Back-office ops (data entry, catalog management, KYC review)

How we work:

We start with a pilot team, learn your product inside out, and agree on quality metrics together. Your dedicated team is trained like your own hires and managed by us, so you get the output without the overhead. Several of our clients started with a handful of people and scaled to full departments over time.

You keep full visibility the whole way, and your team lead talks to you like a colleague, not an account manager.

If you're drowning in support tickets, moderation queues, or AI training data, we'll take it off your plate so your team can get back to building.

Let's talk: jakob@meetbunch.com