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Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

Select Focus Area
Industries
Legal
15%
Real estate
15%
Utilities
15%
Business services
10%
Home Services
10%
Information technology
10%
Medical
10%
Other industries
10%
Government
5%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.6 /5

What Clients Have Said

AnswerFirst offers competitive pricing structures, including package deals and hourly billing. Clients report saving thousands monthly, with annual spending ranging from $5,000 to $199,999. Overall, they are perceived as providing good value for cost with reliable service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 23 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

AnswerFirst Review Insights

Overall Review Rating

4.2
  • Quality 0.6
  • Schedule 0.6
  • Cost 0.6
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Affordable and Competitive Pricing

    Clients find the pricing structure of AnswerFirst to be affordable and competitive, making it a cost-effective solution for businesses with varying call volume needs.

  • Positive Impact on Customer Satisfaction

    AnswerFirst's services positively impact customer satisfaction by ensuring that all calls are returned and messages are handled efficiently, a crucial aspect for businesses focused on customer relations.

  • Significant Cost Savings

    Several reviews highlight the cost savings achieved by using AnswerFirst's services. Clients note substantial monthly savings on labor costs, which underscores the financial efficiency of partnering with them.

  • Room for Improvement in Customer Attention

    While generally positive, some clients suggest that AnswerFirst could improve the level of attention and politeness in their customer interactions, indicating a potential area for service enhancement.

  • Efficient Call Handling

    AnswerFirst is recognized for efficient call handling, contributing to operational efficiency for clients. Fast response times and meeting call volume needs are frequently mentioned as key benefits.

  • High Quality and Reliable Services

    Clients consistently praise AnswerFirst for delivering high-quality and reliable services, which help them manage inbound call volumes effectively. This reliability is a significant strength that adds value to their offerings.

AnswerFirst Reviews

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Services
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Industry
Location

Saves Time for Retail Companies

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"It has helped us save so much time."

Jun 22, 2017
Manager, Sales
Anonymous
  • Retail
  • Loveland, Ohio
  • 201-500 Employees
  • Survey Response

Excellent Customer Service for Telecom Company

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"I like how the audio of this service is crystal clear."

Jun 22, 2017
Director, IT
Anonymous
  • Telecommunications
  • Tempe, Arizona
  • 51-200 Employees
  • Survey Response

Great Provider Answers Promptly

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It's been a great provider."

Jun 22, 2017
Director, Finance
Anonymous
  • Financial services
  • Port Saint Lucie, Florida
  • 51-200 Employees
  • Survey Response

Reasonable Performance and Simple Service

  • Call Center Services
  • Less than $10,000
3.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"Their performance has been reasonable."

Jun 20, 2017
Executive, Administration
Anonymous
  • Other industries
  • Branford, Florida
  • 51-200 Employees
  • Survey Response

Showing 21-24 of 24 Reviews

Our Story

Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

Our Values: Above all we value integrity, respect, accountability & diversity.

Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
24
Overall Review Rating
4.2
Source
Clutch
Last Updated
September 11, 2024

Business Entity

Business Entity Name AnswerFirst Communications, Inc.
Source Florida Department of State, Division of Corporations
Jurisdiction of Formation Florida
Date of Formation April 8, 1998
Status Active
Last Updated May 28, 2026
ID P98000032494

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated May 28, 2026
Learn More About The Clutch Verification Process

Locations (1)

1602 North 21st Street TampaFL, United States 33605

41 - 49

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