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AnswerFirst

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Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

Service Lines
Call Center Services
60%
Customer Service Outsourcing
40%
Select Focus Area
Inbound Services
Answering services
50%
Virtual receptionist
50%
Customer Service Outsourcing
Phone Support Services
60%
Order Processing & Taking
20%
Chat Support Services
10%
Email Support Services
10%
Industries
Legal
15%
Real estate
15%
Utilities
15%
Business services
10%
Home Services
10%
Information technology
10%
Medical
10%
Other industries
10%
Government
5%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.6 /5

What Clients Have Said

AnswerFirst offers competitive pricing structures, including package deals and hourly billing. Clients report saving thousands monthly, with annual spending ranging from $5,000 to $199,999. Overall, they are perceived as providing good value for cost with reliable service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 23 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

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AnswerFirst Review Insights

Overall Review Rating

4.2
  • Quality 0.6
  • Schedule 0.6
  • Cost 0.6
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Trustworthy and Dependable Partnership

    Clients appreciate the trustworthy and dependable nature of AnswerFirst's services. The ability to trust them with customer satisfaction and call management is a recurring theme in the feedback.

  • Positive Impact on Customer Satisfaction

    AnswerFirst's services positively impact customer satisfaction by ensuring that all calls are returned and messages are handled efficiently, a crucial aspect for businesses focused on customer relations.

  • Room for Improvement in Customer Attention

    While generally positive, some clients suggest that AnswerFirst could improve the level of attention and politeness in their customer interactions, indicating a potential area for service enhancement.

  • High Quality and Reliable Services

    Clients consistently praise AnswerFirst for delivering high-quality and reliable services, which help them manage inbound call volumes effectively. This reliability is a significant strength that adds value to their offerings.

  • Significant Cost Savings

    Several reviews highlight the cost savings achieved by using AnswerFirst's services. Clients note substantial monthly savings on labor costs, which underscores the financial efficiency of partnering with them.

  • Efficient Call Handling

    AnswerFirst is recognized for efficient call handling, contributing to operational efficiency for clients. Fast response times and meeting call volume needs are frequently mentioned as key benefits.

AnswerFirst Reviews

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Innovative and Reliable Answering Service for Hospitality Industry

Featured Review
  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Overall, we have seen improvements across the organization."

Jun 22, 2017
Director, Human Resources
Anonymous
  • Hospitality & leisure
  • DuBois, Pennsylvania
  • 501-1,000 Employees
  • Survey Response

General Inbound Services for Manufacturing Company

  • Call Center Services
  • $1,000,000 to $9,999,999
  • Jan. 2011 - Ongoing
4.0
Quality
4.5
Schedule
4.0
Cost
3.5
Willing to Refer
4.5

"They deliver a great quality of work."

Dec 22, 2017
Other Director, Manufacturing Company
Anonymous
  • Manufacturing
  • Chicago, Illinois
  • 5,001-10,000 Employees
  • Survey Response

Inbound Calling Support for IT Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2014 - Ongoing
4.5
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
4.0

"They are reliable and have served us well. "

Nov 2, 2017
Associate, IT Company
Anonymous
  • Information technology
  • Aldie, Virginia
  • 201-500 Employees
  • Survey Response

Answering Services for Legal Firm

  • Call Center Services
  • $50,000 to $199,999
  • Feb. 2017 - Ongoing
2.5
Quality
2.5
Schedule
3.0
Cost
2.5
Willing to Refer
2.5

"It is worth the money."

Nov 2, 2017
Manager, Legal Firm
Anonymous
  • Legal
  • Fort Worth, Texas
  • 201-500 Employees
  • Survey Response

Answering Services for Small Manufacturing Company

  • Call Center Services
  • Confidential
  • Oct. 2015 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0

"They are always there when we need it and it's affordable."

Aug 12, 2017
Marketing Manager, Small Manufacturing Company
Anonymous
  • Manufacturing
  • Fort Plain, New York
  • 51-200 Employees
  • Survey Response

Good Feedback to Customers

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"They’ve helped us in bringing more customers to our company."

Jun 22, 2017
Manager, Finance
Anonymous
  • Other industries
  • Las Vegas, Nevada
  • 51-200 Employees
  • Survey Response

Answer First Saved a Great Deal of Time and Money

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"We’ve saved a great deal of time and money by using their service."

Jun 22, 2017
Executive, Administration
Anonymous
  • Other industries
  • Chester, Virginia
  • 501-1,000 Employees
  • Survey Response

Answer First Is The Most Efficient Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has benefited my organization thanks to its innovative service."

Jun 22, 2017
Vice President, IT
Anonymous
  • Information technology
  • Clifton Heights, Pennsylvania
  • 5,001-10,000 Employees
  • Survey Response

Easy to Use for Legal Company

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"Our company uses all of their features and it has brought us into the current decade."

Jun 22, 2017
Director, Business Development
Anonymous
  • Legal
  • Flanders, New Jersey
  • 51-200 Employees
  • Survey Response

Answer First Has Performed Perfectly

  • Call Center Services
  • Less than $10,000
2.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"They've performed perfectly for us and given us lots of business."

Jun 22, 2017
Executive, IT
Anonymous
  • Gaming
  • Hayward, California
  • 501-1,000 Employees
  • Survey Response

Showing 1-10 of 24 Reviews

Our Story

Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

Our Values: Above all we value integrity, respect, accountability & diversity.

Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

Quick Facts

24 Verified Clutch Clients

27 years in business

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
24
Overall Review Rating
4.2
Source
Clutch
Last Updated
September 11, 2024

Business Entity

Business Entity Name AnswerFirst Communications, Inc.
Source Florida Department of State, Division of Corporations
Jurisdiction of Formation Florida
Date of Formation April 8, 1998
Status Active
Last Updated May 28, 2026
ID P98000032494

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated May 28, 2026
Learn More About The Clutch Verification Process

Locations (1)

1602 North 21st Street Tampa, FL, United States 33605

41 - 49

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