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Aidey

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THE HUMAN LAYER OF AI

Aidey is an AI-first Business Process Outsourcing company - the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Manila, Philippines
  • Year founded
    Founded 2019

3 Locations

  • Manila , Philippines
  • Hong Kong , Hong Kong
  • Bnei Brak , Israel

Service Lines
Customer Service Outsourcing
75%
Call Center Services
15%
Back Office Outsourcing
10%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
87%
Legal Outsourcing
13%
Inbound Services
Answering services
100%
Customer Service Outsourcing
Phone Support Services
55%
Order Processing & Taking
27%
Chat Support Services
18%
Industries
eCommerce
25%
Business services
20%
Financial services
10%
Gaming
10%
Hospitality & leisure
10%
Other industries
10%
Education
5%
Information technology
5%
Telecommunications
5%
Clients
Midmarket ($10M - $1B)
40%
Small Business (<$10M)
40%
Enterprise (>$1B)
20%
Certified in:
Customer Service Outsourcing Call Center Services Back Office Outsourcing

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.9 /5

What Clients Have Said

Aidey's pricing is consistently praised for fitting clients' budgets while delivering good value for cost. The reviews emphasize their effectiveness in reducing response times and improving customer satisfaction, with teams ranging from 2 to 10 employees across various projects.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 32 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Aidey Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 4.9
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • High Customer Satisfaction Scores

    Aidey has been credited with improving customer satisfaction scores significantly, with some clients reporting increases from 75% to 91% and 82% to 94%. Their efforts have been consistently praised across multiple reviews.

  • Effective Project Management

    Aidey received praise for their project management skills, with clients noting their punctuality, proactive approach, and ability to meet deadlines. The teams were described as reliable and efficient in handling client needs.

  • Quick Adaptation and Onboarding

    Aidey was noted for their quick adaptation and smooth onboarding processes. Clients appreciated their ability to quickly learn and integrate with existing systems, which facilitated seamless project initiation.

  • Significant Reduction in Wait Times

    Aidey consistently reduced customer wait times across various projects, with one client noting a drop from 12 to under 3 minutes. This improvement was a common theme, contributing to enhanced customer satisfaction.

  • Room for Improvement in Onboarding

    Some clients mentioned that the onboarding process could be improved, suggesting more initial training and visuals to speed up the process. However, they also noted that once onboarded, the team performed excellently.

  • Personalized and Empathetic Service

    Aidey's customer service was frequently described as empathetic and personalized. Clients valued the emotional intelligence of the agents and their ability to engage with customers genuinely.

Aidey Reviews

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Customer Support for Project Management Software

  • Call Center Services
  • $10,000 to $49,999
  • Mar. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"All of the team members are competent."

Jun 22, 2020
Customer Success Manager, Software Company
Anonymous
Verified
  • Business services
  • Atlanta, Georgia
  • 11-50 Employees
  • Online Review
  • Verified

Aidey provided outsourced customer support. Their team used email and chat to answer questions from users. 

Customer Support for Software Firm

  • Call Center Services
  • Less than $10,000
  • June 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0

"The Aidey team was quick to adapt and the result was phenomenal."

Jun 10, 2020
Project Manager, Software Company
Anonymous
  • Other industries
  • Toronto, Ontario
  • 501-1,000 Employees
  • Online Review

A software company hired Aidey for professional call support, in order to respond to customers' queries 24/7.

Showing 31-32 of 32 Reviews

Our Story

Aidey is one of the fastest-growing outsourcing companies in the Philippines — and the rare BPO that runs on AI before it sells it. Every back-office function we operate, from marketing to recruitment to delivery, is built with an AI-first approach. The savings, the speed, the compounding quality — they pass straight through to our clients.

Locations (3)

582-A Purok 4, Amarillo St. Sto Domingo Manila, Philippines 2019

41 - 49

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