Top BPO Companies in Japan

Ratings Updated: April 28, 2025

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Featured

What are Featured Providers?
Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Japan

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales support company specializing in providing tailored solutions for businesses. Across the reviews, 100% of clients praised their reliability and dedication, with 83% emphasizing their strong cultural fit and quality service. Clients noted a significant increase in sales and customer satisfaction, with a 25% boost in sales conversions and a 35% rise in customer satisfaction.

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1 of 1 Recruitment Process Outsourcing reviews are 5 stars

1 new review for Recruitment Process Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Recruitment Process Outsourcing PROJECT HIGHLIGHT

Customer Service Recruiting for Financial Services Co

5.0 — Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents. Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

$1,000,000 to $9,999,999 (2)

$10,000 to $49,000 (1)

$200,000 to $999,999 (1)

What Clients Have Said

Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.

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More responsive than most other service providers

Select VoiceCom is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Australia (1)

United States (6)

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Hugo Inc. | Top CX Provider

5.0 26 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Japan

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

10% Content Moderation Services

10% Data Annotation Services

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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1 of 1 Transcription reviews are 5 stars

$200,000 – $999,999 avg. project cost

Transcription PROJECT HIGHLIGHT

Scaling & QA Services for Media Company

5.0 — A media company has hired Hugo for video scaling services; projects have included creating scripts and scaling translation capabilities to localize content. The team also supplies video guideline QA Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (7)

$200,000 to $999,999 (6)

$10,000 to $49,000 (2)

What Clients Have Said

Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.

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1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months

Recent reviews highlight a strong positive sentiment towards Hugo Inc., particularly for their effectiveness in scaling global customer experience infrastructure and streamlining partner integration processes. Clients noted significant improvements, such as reducing partner integration time from three weeks to one and enhancing customer satisfaction scores. The team’s agility and ability to address complex issues with minimal oversight were particularly praised, establishing Hugo as a reliable partner in driving revenue growth and operational efficiency.

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (9)

England (1)

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Connext

5.0 5 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Japan

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.

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Reviews mention Team players

Clients consistently commend Connext for their collaborative spirit and dedication to partnership. One client noted, "Connext takes a lot of pride in making the relationship successful," highlighting their effective communication and support. The team's commitment to excellence and proactive engagement has led to successful outcomes, with one client stating, "The staff are engaged and committed to providing excellent service." Overall, feedback reflects a strong sentiment of appreciation for Connext as a reliable team player.

Staff Augmentation for Title & Escrow Company

5.0 Jan 23, 2023

Connext takes a lot of pride in making the relationship successful. The care and effort that goes into helping build and manage these teams truly make them feel like an extension of our own. We always feel supported by their management team and have access to them always should a problem come up.

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1 of 1 HR Consulting reviews are 5 stars

Unknown avg. project cost

HR Consulting PROJECT HIGHLIGHT

Accounting for Real Estate Development Firm

5.0 — Connext was hired by a real estate development firm to provide payroll, back office administration, and more accounting services. The client is being billed every month for the project. Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

Less than $10,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently highlight Connext's competitive pricing and exceptional value for money, noting their ability to provide high-quality talent quickly and efficiently. One client emphasized that Connext was chosen over other firms primarily due to cost and expertise, while another remarked on the significant reduction in operational costs and enhanced processes achieved through their partnership. Overall, the sentiment reflects satisfaction with the investment, underscoring Connext's commitment to fostering long-term relationships and delivering substantial returns on engagement.

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Denver, Colorado (1)

Honolulu, Hawaii (2)

Trevose, Pennsylvania (1)

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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

Yokohama, Japan

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Collaborative

Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.

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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.

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1 of 1 Business Consulting reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Business Consulting PROJECT HIGHLIGHT

Customer Service for Tech Company

4.0 — TDCX offered a diverse range of customer service solutions for a tech company in the Asia-Pacific region. Read more

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (4)

$200,000 to $999,999 (1)

$10,000,000 + (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

What Clients Have Said

Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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Hexaware Technologies

Not yet reviewed
Verified

Undisclosed

Undisclosed

10,000+

Chiyoda City, Japan

Services provided

10% Cloud Consulting & SI

10% IT Managed Services

10% IT Strategy Consulting +14 services

5% AI Consulting

5% AI Development

5% Application Management & Support

5% Application Testing

5% Back Office Outsourcing

5% CRM Consulting and SI

5% Custom Software Development

5% Customer Service Outsourcing

5% Cybersecurity

5% Digital Strategy

5% ERP Consulting and SI

5% Enterprise App Modernization

5% Finance & Accounting Outsourcing (FAO)

5% Generative AI

Hexaware Technologies is an IT strategy consulting company established in 1990. The large team specializes in IT strategy consulting and cloud consulting & SI.
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Featured

What are Featured Providers?

Smiles On Demand

Not yet reviewed
Verified

Undisclosed

< $25 / hr

1,000 - 9,999

Serves Japan

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Content Moderation Services +1 service

10% Data Annotation Services

Our cost effective, customizable, and flexible outsourcing solutions quickly optimize your business operations. With the support of a dedicated customer service or back-office team you can
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TMJ, Inc.

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Shinjuku City, Japan

Services provided

70% Call Center Services

30% Business Consulting

Telephone answering service TMJ, Inc. Was founded in 1992. The large team provides Call Center Services and Business Consulting.
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Next Level Japan

5.0 1 review

$1,000+

$100 - $149 / hr

10 - 49

Minato City, Japan

Services provided

30% Advertising

20% Social Media Marketing

10% Content Marketing +4 services

10% Conversion Optimization

10% Digital Strategy

10% Environmental Consulting

10% Sales Outsourcing

Next Level Japan is a marketing and branding agency specializing in end-to-end support for brand development and Amazon store management. The feedback from their clients is overwhelmingly positive, with 100% commendations on their project management skills, strategic consultation, and ability to combine creative vision with data-driven execution. Clients appreciate their proactive communication and collaborative approach, feeling more like partners than service providers.

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1 of 1 Marketing Strategy reviews are 5 stars

1 new review for Marketing Strategy in past 6 months

$10,000 – $49,000 avg. project cost

Marketing Strategy PROJECT HIGHLIGHT

Branding & Digital Mktg for Sustainable Products Company

5.0 — Next Level Japan has refreshed a sustainable products firm's brand. They also lead the client's digital marketing efforts, including ad setup, store creation, Amazon listing optimization, and Read more

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Average Project Cost Breakdown

What Clients Have Said

Clients have expressed high satisfaction with Next Level Japan's cost and value for money, noting the company's effective project management and responsiveness. One client highlighted their ability to validate product demand and establish a strong return on ad spend, indicating solid economic value. The collaborative approach and strategic insights provided by Next Level Japan were perceived as a significant advantage, reinforcing the sentiment that their services justify the investment.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months

Recent reviews for Next Level Japan highlight their exceptional project management and collaborative approach, with clients noting timely task delivery and proactive communication. One client emphasized their impressive blend of creative vision and data-driven execution, which fostered a strong partnership. Measurable outcomes included successful ad campaigns and increased brand visibility. Overall, feedback reflects a high level of satisfaction, with no significant areas for improvement identified.

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tele-net corp.

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Shinjuku City, Japan

Services provided

100% Call Center Services

Answering service company tele-net corp. Is based in Shinjuku City, Japan and Fukuoka, Japan. They provide Call Center Services.
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inSure

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Bunkyo City, Japan

Services provided

70% Call Center Services

30% Mobile App Development

InSure, a midsize telephone answering service, is located in Bunkyo City, Japan. The team provides Call Center Services and Mobile App Development.
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Indo-Sakura Software Pvt Ltd

Not yet reviewed

$50,000+

$200 - $300 / hr

50 - 249

Koto City, Japan

Services provided

20% AI Consulting

20% Application Testing

20% Blockchain +2 services

20% Call Center Services

20% Cybersecurity

Cybersecurity company Indo-Sakura Software Pvt Ltd was established in 2006. The agency focuses on Cybersecurity and Blockchain.
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IPS

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Chuo City, Japan

Services provided

50% Call Center Services

30% HR Consulting

20% Broadcast Video

IPS is an answering service company established in 1991. The team offers Call Center Services and HR Consulting.
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AGREX

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Shinjuku City, Japan

Services provided

70% Call Center Services

20% CRM Consulting and SI

10% Print Design

AGREX is a call center launched in 1965. The team offers Call Center Services and CRM consulting and SI and is in Shinjuku City, Japan.
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I&D Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shibuya, Japan

Services provided

25% Back Office Outsourcing

25% Direct Marketing

25% Market Research +1 service

25% Sales Outsourcing

I&D Inc. Is a Direct Marketing company established in 1998. Their services include Direct Marketing and Market Research.
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Toppan Forms

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Minato City, Japan

Services provided

20% Digital Strategy

20% IT Managed Services

15% Back Office Outsourcing +4 services

15% Business Consulting

10% Call Center Services

10% Customer Service Outsourcing

10% IoT Development

Based in Minato City, Japan, Toppan Forms is a Digital Strategy company. The team provides Digital Strategy and IT managed services.
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Argentum Bullet Consulting Ltd.

Not yet reviewed

$1,000+

$200 - $300 / hr

10 - 49

Minato City, Japan

Services provided

45% Business Consulting

15% Back Office Outsourcing

10% Corporate Training & Coaching +6 services

5% Executive Search

5% Language Interpretation

5% Market Research

5% Marketing Strategy

5% Other Marketing

5% Translation

Argentum Bullet Consulting Ltd. Is a Business Consulting company. They offer Business Consulting and Back Office Outsourcing and were founded in 2017. The agency is in Minato City, Japan.
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Verticurl

4.5 1 review

$5,000+

$100 - $149 / hr

250 - 999

Shibuya City, Japan

Services provided

20% Advertising

20% BI & Big Data Consulting & SI

20% Call Center Services +2 services

20% Marketing Strategy

20% Social Media Marketing

Verticurl offers services that include increasing productivity, redirecting resources, focusing on critical strategies, and reducing costs for businesses. The overall feedback from reviews highlights their impressive ability to improve customer engagement and reduce administrative expenses, making them a valuable partner for companies looking to streamline operations and enhance efficiency.

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Pasona Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Minato City, Japan

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Digital Strategy +2 services

20% Executive Search

20% HR Consulting

Pasona Group is a Digital Strategy company. Headquartered in Minato City, Japan, their team specializes in Digital Strategy and Business Consulting.
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weConnect

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Shibuya, Japan

Services provided

20% Accounting

20% Back Office Outsourcing

20% Business Consulting +2 services

20% HR Outsourcing

20% Labor & Employment Law

WeConnect is a Business Consulting company. The midsize Shibuya, Japan-based team provides Business Consulting and Back Office Outsourcing. The agency was established in 2018.
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EMERGE APAC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Shinagawa City, Japan

Services provided

40% HR Consulting

30% Back Office Outsourcing

30% IT Managed Services

EMERGE APAC is a HR Consulting company. The Shinagawa City, Japan-based firm specializes in HR Consulting and Back Office Outsourcing.
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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

Chiyoda City, Japan

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Kaisha Express INTERNATIONAL

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Shibuya, Japan

Services provided

40% Business Consulting

30% Accounting

30% Back Office Outsourcing

Kaisha Express INTERNATIONAL is a Business Consulting company launched in 2015. The small team focuses on Business Consulting and Back Office Outsourcing.
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Global Solutions Consulting Co.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Minato City, Japan

Services provided

40% Accounting

20% Back Office Outsourcing

20% Funding & Investment +1 service

20% Translation

Established in 2005, Global Solutions Consulting Co. Is a small Accounting company. Their services include Accounting and Back Office Outsourcing.
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MarketOne International

Not yet reviewed

$10,000+

Undisclosed

250 - 999

Chuo City, Japan

Services provided

35% Email Marketing

30% Call Center Services

20% Marketing Strategy +2 services

10% Conversion Optimization

5% Sales Outsourcing

MarketOne International is an Email Marketing company founded in 1998. Their services include Email Marketing and Call Center Services.
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

港区, Japan

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention Experienced

Clients express a highly positive sentiment regarding Swivelt's experience, highlighting their over 20 years in the industry and the quality of work delivered. One client noted the effectiveness of the team, which included a PPC expert, graphic designer, and content writer, emphasizing their friendly communication and ability to meet requirements. The swift increase in brand awareness and lead generation within 15 days further underscores Swivelt's expertise, with no areas for improvement identified by the client.

B2B Marketing for IT Software

5.0 Oct 28, 2020

Over 20 Years of experience, Quality of the work, and very friendly people.

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1 of 1 Other IT Consulting and SI reviews are 5 stars

Less than $10,000 avg. project cost

Other IT Consulting and SI PROJECT HIGHLIGHT

Salesforce Implementation for IT Company

5.0 — Swivelt provided Salesforce integration for an IT company, creating a new web-based and mobile CRM. Read more

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Average Project Cost Breakdown

Less than $10,000 (2)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have expressed satisfaction with Swivelt's cost-effectiveness and overall value for money. One client noted the impressive results achieved in brand awareness and lead generation within a short timeframe, highlighting the quality of work delivered. Another client praised the development of a CRM tool that significantly improved their sales process, emphasizing the speed and accuracy of Swivelt's services. Overall, the sentiment regarding pricing and value is positive, with no reported areas for improvement.

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Indonesia (1)

Malaysia (1)

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TMJ Global

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Shinjuku City, Japan

Services provided

20% AI Development

20% Back Office Outsourcing

20% Generative AI +3 services

20% Robotics Process Automation

10% Language Interpretation

10% Translation

TMJ Global, an artificial intelligence firm, was founded in 1992. The firm offers Artificial Intelligence and Back Office Outsourcing, and is small.
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Shimane Information Processing Center Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Izumo, Japan

Services provided

30% Back Office Outsourcing

25% Robotics Process Automation

25% Web Development +1 service

20% IT Strategy Consulting

Headquartered in Izumo, Japan, Shimane Information Processing Center Co., Ltd. Is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Web Development.
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Sherpa Co.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Shinjuku City, Japan

Services provided

20% Accounting

10% AI Development

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Business Valuation Services

10% Commercial Financing

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Robotics Process Automation

Sherpa Co. Is an Accounting company. They focus on Accounting and Artificial Intelligence and were founded in 2022.
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Appointment Setter Online

5.0 5 reviews

$1,000+

Undisclosed

1,000 - 9,999

Chiyoda City, Japan

Services provided

70% Call Center Services

30% Sales Outsourcing

Appointment Setter Online is a company specializing in appointment setting and lead generation services. Across reviews, 100% of clients praised their communication, professionalism, and adaptability, resulting in improved scheduling and lead engagement. However, some suggested enhancing follow-up strategies and detailed note-taking for better conversion tracking. Overall, customers found their services to offer good value for cost.

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3 of 3 Sales Outsourcing reviews are 5 stars

3 new reviews for Sales Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Sales Outsourcing PROJECT HIGHLIGHT

Inbound Appointment Setting for Music School

5.0 — Appointment Setter Online provided inbound appointment setting services for a music school. The team was responsible for addressing incoming inquiries, scheduling trial lessons, and updating Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said

Clients consistently highlight Appointment Setter Online's cost-effectiveness and overall value for money. One client noted the 'good value for cost' and alignment with company values, while another emphasized that their pricing fit their budget. Overall, the sentiment is positive, with clients appreciating the quality of service received relative to the investment, though some suggested improvements in follow-up processes to enhance conversion rates.

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small $600 1 Sales Rep medium $1,000 2 Sales Rep large $2,000 5

B2N appointment Setting and Lead Generation

We have a team of industry-trained professionals who understand how to effectively communicate with customers. We address their concerns, provide the right solutions, and guide them towards closing the deal, ensuring a seamless experience every time.

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Minato City, Japan

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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