Verticurl

BACKGROUND

Briefly describe what your company does and your role there. 

My company offers HVAC/R installation, repair, and contract services to both consumers and businesses. My role is of Operations manager where I oversee the day to day tasks and ensure everything is being completed and attended to. And address any issues and problems to ensure they are resolved in a timely manner.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Reduce costs by eliminating extra unneeded tasks, options, or programs. Speed up production, increase customer engagement, and eliminate costs of staffing dedicated employees.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Increased productivity, redirected resources, help focus of critical strategies/goals, and helped reduced costs

How many people does your company work with?

1–5

How did you find this provider?

Online organic search

Why did you choose to work with them?

• High ratings or positive reviews
• Pricing fits our budget
• Great culture fit
• Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Reduction of costs in administration services which allowed those savings to be allocated in a more needed department.

How does your team communicate with this service provider?

• Virtual Meetings
• Phone calls
• Email or Messaging App
• Project Management platform

What did you find most impressive or unique about this company?

Their help with customer engagement is impressive.