Vicky Virtual

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The service is continuous because we often work out in the field. It is a way to keep revolving customers.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

50% of involvement.

What challenge were you trying to address with the service provider?

There were no specific goals. However, it was essential to have a method of quick response to our customers.

SOLUTION

What was the scope of the service provider's involvement?

They just provided a prompt messaging service.

Could you describe the pricing structure and how they billed you?

We began our service with a free trial. Following this, we initiated the $199 a month plan. This was adequate for all of our business needs. Plus, the fact that this particular pricing and plan both fit into our budget,

How did you come to work with this service provider?

We found them via an online search.

How would you assess the service provider for answering calls, customer service, and communication?

The quality and customer are both very exceptional.

How much time, in hours, does this service provider save you each month?

Approximately, $599 per month give or take $100.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company is a service provider and we take pride in quick customer response. As a direct result of Vicky Virtual Answer Service. We were not only able to maintain our current clientele but have gained twenty new customers.

What are the service provider's strengths?

Prompt and courtesy service.

How can the service provider improve?

Expansion of their current service to more rural communities.

How long has your company been working with this service provider?

We have worked with them for just less than six months.

How much money do you spend annually with this service provider?

In the range of $200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Our call volume got too much and we wanted a change.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

200 calls a day.

What challenge were you trying to address with the service provider?

We just wanted to alleviate tension of so many calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide us a stress-free service.

Could you describe the pricing structure and how they billed you?

They are affordable.

How did you come to work with this service provider?

We heard about them through a friend.

How would you assess the service provider for answering calls, customer service, and communication?

N/A.

How much time, in hours, does this service provider save you each month?

N/A.

How much money does this service provider save you each month?

Hundreds of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer nothing but great services.

What are the service provider's strengths?

Everything.

How can the service provider improve?

Nothing.

How long has your company been working with this service provider?

Aug. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It's cheaper to have a virtual provider, rather than someone in the office. There are certain things that we don't need a person in the office to do. A virtual provider doesn’t have to physically be here. Vicky Virtual Receptionists is really useful and helpful in that.

What types of work can your internal staff avoid by utilizing a back office service?

A lot of the paperwork and the locating of computer data.

What challenge were you trying to address with the service provider?

To be able to have someone answer the phones and make appointments, as well as other responsibilities when we would be out of the office.

SOLUTION

What was the scope of the service provider's involvement?

They take care of answering phones when we aren't available, and file all the medical billings and legal information.

Could you describe the service provider's pricing structure and how they billed you?

We usually make a deal, so we can use them as little or as much as we like for a year for a flat fee.

How did you come to work with this service provider?

During a conference, I met with other companies that recommended them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

We have never had a problem with their work or with having them redo it. They have a system in place to ensure they always provide quality work.

How much time and money does this service provider save you each month?

I estimate $5000 every month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They make our job so much easier and cost-efficient. We never have to take time to fix their work or ask questions about it. They are worth the cost just in how easy they make our job

What are the service provider's strengths?

They have quality work, are timely, and our customers love them.

What areas can the service provider improve?

The only thing would be to keep the same person working with the same people.

How long has your company been working with this service provider?

Our work together began two years ago.

How much money do you spend annually with this service provider?

The annual investment is in the $10,000 to $49,999 range.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We used to use a cell-phone based service that I personally answered or retrieved customer queries through, but I eventually tapered off that phone number to be used as a personal phone because I began to travel domestically and internationally for business, and needed to have a steady number at which my family could reach me.

I began to look around for someone or some business to handle simple customer and business inquiries, and this virtual receptionist was favorably recommended to me. My customer support is very simply and accurately handled by Vicky Virtual and my business contacts can leave necessary information for me that is easily retrieved. I am very happy with this service.

How many inbound calls did your company handle every day?

Only about 15% of my business is transacted via inbound calls. Most of my company inbound calls are from temps and interns who are phoning in research data and information.

What challenge were you trying to address with the service provider?

Easing my phone load and opening up my previous business phone number for personal use.

SOLUTION

What was the scope of the service provider's involvement?

For the most part, Vicky Virtual directs potential customers to my preferred ordering sites (such as Amazon), providing them with direct links and such. Some direct orders are taken, mostly for charities and for customers who are requesting personalized or signed items. The service also takes direct information from my correspondents who are phoning in research data that would be too long to be handled by text.

Could you describe the pricing structure and how they billed you?

We pay $99 per month. I believe we are still on the beginning or lowest price plan. The business has not required an upgrade in answering services yet. We pay each month and are currently under no continuous contract or obligation. We have yet to pay any overage fees and voicemail is covered in the fee.

How did you come to work with this service provider?

It was recommended to me by a business associate who is roughly in the same business situation as I am.

How would you assess the service provider for answering calls, customer service, and communication?

I have had no problems whatsoever. I have never had a customer complaint and, I can safely assume that my customers have appreciated the handling of the calls and the high quality of the communication.

How much time and money does this service provider save you each month?

I don't know if it saves me any money because I wasn't paying for a service before I signed on with them. I do believe that they do provide me with at least a 200% increase in sales each month because they are answering the calls that I previously had been missing when I was answering on my own.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is a reasonably priced alternative to hiring an on-site employee and the business impact is virtually all positive.

What are the service provider's strengths?

Full-time access to customers and off-site employees and researchers.

What areas can the service provider improve?

I would like to see them be able to be "daily specific" to sales information, to properly inform customers of sales and promotions, but I do realize that this would be nearly impossible.

How long has your company been working with this service provider?

We started in December 2016 and it's ongoing.

How much money do you spend annually with this service provider?

We spend less than $1,000.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

The service is continuous because we often work out in the field. It is a way to keep revolving customers.

How many inbound calls did your company handle every day?

50% of involvement.

What challenge were you trying to address with the service provider?

There were no specific goals. However, it was essential to have a method of quick response to our customers.

SOLUTION

What was the scope of the service provider's involvement?

They just provided a prompt messaging service.

Could you describe the pricing structure and how they billed you?

We began our service with a free trial. Following this, we initiated the $199 per month plan. This was adequate for all of our business needs. Plus, the fact that this particular pricing and plan both fit into our budget,

How did you come to work with this service provider?

We found them via an online search.

How would you assess the service provider for answering calls, customer service, and communication?

Their quality and customer support are both very exceptional.

How much time and money does this service provider save you each month?

Approximately $599 per month, give or take $100.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company is a service provider and we take pride in quick customer response. As a direct result of Vicky Virtual Answer Service. We were not only able to maintain our current clientele but have gained 20 new customers.

What are the service provider's strengths?

Prompt and courtesy service.

What areas can the service provider improve?

Expansion of their current service to more rural communities.

How long has your company been working with this service provider?

We have worked with them for just less than six months.

How much money do you spend annually with this service provider?

In the range of $200,000 to $999,999.