# CrewBloom CrewBloom Reviews (38), Pricing, Services & Verified Ratings - 4.7 out of 5 average review rating - 2 connections joined CrewBloom's Network [Visit Website](https://www.crewbloom.com) [Get a Custom Proposal](https://clutch.co/profile/crewbloom) **Connecting businesses with top remote talent.** Hiring Remote Staff Should Be as Effortless as Ordering on Amazon – We’ve Made That Possible. Tell us what you need, and we’ll handle the rest. Simply provide your job requirements, and in no time, you'll be matched with pre-vetted remote professionals. Then, choose your ideal candidates. At CrewBloom, we help businesses scale quickly without sacrificing the quality of their hires. We take care of sourcing, vetting, and interviewing, so you don't have to. Once you select a candidate, enjoy a 5-day risk-free trial to ensure the perfect fit. Roles we specialize in filling remotely include: Appointment Setters Sales Reps Business Development Reps Customer Service Reps Account Executives Virtual Assistants Executive Assistants Tech Hires Verification Specialists NCLEX Passers Patient Care Managers … and many more. Ready to explore how we can help? Book a quick call and let’s discuss your staffing needs: https://calendly.com/workwithcrewbloom/15mins ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 50 - 249 - 1 Locations: - New York, NY (Headquarters) - Founded in 2016 - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 25% Customer Service Outsourcing - 25% Sales Outsourcing - 10% Back Office Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Recruiting - 10% Recruitment Process Outsourcing - 10% Staffing ### Focus Areas - Back Office Outsourcing: - 95% Virtual Assistant - 5% Data Entry & Processing - Staffing Focus: - 70% Permanent Staffing - 10% Contingent Staffing - 10% Seasonal Staffing - 10% Temporary Staffing - Sales Outsourcing: - 50% B2B Appointment Setting - 25% B2B Lead Generation - 25% B2B Lead Qualification - Customer Service Outsourcing: - 40% Order Processing & Taking - 20% Chat Support Services - 20% Email Support Services - 20% Phone Support Services - RPO Focus: - 35% Candidate Sourcing - 35% Candidate Testing - 10% Background Checks - 10% Candidate Engagement & Management - 10% Job Posting Management ### Industries - 20% Financial services - 5% Retail - 5% Telecommunications - 5% Medical - 5% Dental - 5% eCommerce - 15% Real estate - 5% Information technology - 5% Business services - 15% Advertising & marketing - 5% GPS, Navigation & GIS - 10% Consumer products & services ### Clients - 90% Small Business (<$10M) - 10% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Clients appreciate CrewBloom's competitive pricing and value for cost, often highlighting effective staffing solutions and timely communication. Specific project costs were not disclosed, but clients consistently noted satisfaction with the service quality relative to their investment. **Most Common Project Size**: Less than $10,000 based on 23 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: Less than $10,000 based on 5 reviews - Back Office Outsourcing: Less than $10,000 based on 5 reviews - Sales Outsourcing: $10,000 to $49,000 based on 4 reviews - Call Center Services: Less than $10,000 based on 4 reviews - Staffing: Less than $10,000 based on 3 reviews - Finance & Accounting Outsourcing (FAO): Less than $10,000 based on 2 reviews - Recruitment Process Outsourcing: Confidential based on 2 reviews - Business Consulting: Confidential based on 2 reviews - Advertising: $10,000 to $49,000 based on 1 review - Accounting: Less than $10,000 based on 1 review - HR Consulting: Less than $10,000 based on 1 review - Other IT Consulting and SI: $10,000 to $49,000 based on 1 review - Recruiting: Less than $10,000 based on 1 review - Content Marketing: Less than $10,000 based on 1 review - IT Staff Augmentation: Less than $10,000 based on 1 review - Graphic Design: Less than $10,000 based on 1 review - Web Design: Less than $10,000 based on 1 review - Application Management & Support: Confidential based on 1 review - IT Managed Services: Confidential based on 1 review - Executive Search: Less than $10,000 based on 1 review - Document Digitization & Management: Less than $10,000 based on 1 review - Application Testing: Confidential based on 1 review - Direct Marketing: Confidential based on 1 review ### Packages Offered - Customer Service Outsourcing Packages — starting at $1,999/month ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### CrewBloom Review Insights Overall Review Rating: 4.7 - Quality: 4.7 - Schedule: 4.6 - Cost: 4.7 - Willing to Refer: 4.7 ### Top Mentions - Communicative (8 mentions) - High-quality work (6 mentions) - Timely (6 mentions) - Great team (4 mentions) - Hard working (4 mentions) - Easy to work with (3 mentions) - Great project management (3 mentions) - Accommodating (2 mentions) - Efficient (2 mentions) - Exceeds expectations (2 mentions) - Exceptional performance (2 mentions) - Proactive (2 mentions) - Professional (2 mentions) - Well-organized projects (2 mentions) - Collaborative (1 mentions) - Passionate about their work (1 mentions) - Positive attitude (1 mentions) - Puts the customer first (1 mentions) - Team players (1 mentions) - Transparent (1 mentions) ### Review Highlights **Effective Project Management** CrewBloom's project management skills are well-regarded, with clients noting the team's ability to manage projects efficiently, respond to needs promptly, and provide regular updates, ensuring smooth project execution. **Strong Communication Skills** Clients consistently praised CrewBloom for their communication capabilities. The team uses various platforms such as email, chat, and virtual meetings to maintain effective communication, ensuring clients' needs are understood and addressed promptly. **Responsive and Attentive Service** CrewBloom's responsiveness and attentiveness to client needs are frequently commended, with clients noting the team's willingness to adapt and provide solutions beyond the project's initial scope. **Client Satisfaction with Recruitment Services** CrewBloom's recruitment services have been successful in meeting client needs, with clients expressing satisfaction with the quality and fit of candidates provided, contributing to business success. **Efficient Candidate Sourcing** CrewBloom effectively sources candidates for various roles, impressing clients with quick turnaround times and quality of candidates. Many clients noted satisfaction with CrewBloom's ability to quickly provide suitable candidates for specialized positions. **Positive Impact on Business Metrics** CrewBloom's involvement has led to measurable improvements in business metrics for clients, such as increased sales, improved customer satisfaction, and reduced operational costs, demonstrating their effectiveness. **Constructive Feedback on Billing Processes** While generally satisfied, some clients mentioned the need for improvements in billing processes, suggesting that automated billing could enhance efficiency and client experience. **Successful Outsourcing Partnerships** Clients appreciated CrewBloom's ability to serve as a reliable outsourcing partner, providing services like BPO, back-office support, and sales outsourcing, which have led to significant improvements in business operations. **High Employee Satisfaction** CrewBloom is praised for treating their contractors well, ensuring they have meaningful time off and competitive pay, which translates into reliable service and high employee satisfaction. **Areas for Improvement in Specialized Training** Some clients noted the need for CrewBloom to expand expertise in specific areas, such as recruiting for revenue operations or providing Zoho-trained staff, to better meet client needs in specialized fields. ### CrewBloom Reviews #### Sales Solutions for Rental Software Provider (Featured Review) **The Project** - Services: Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Feb. 2021 - Nov. 2023 **Project Summary**: CrewBloom was hired by a rental software provider for their sales outsourcing services. The team was responsible for reaching out to prospective clients to book sales demos. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, TapGoods - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 15, 2023 **Feedback Summary**: Thanks to CrewBloom’s efforts, the team was able to conduct sales meetings with qualified leads. The team was highly responsive and professional from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's excellent work culture. ""They were professional, passionate, responsive, innovative, and caring."" **BACKGROUND** Please describe your company and position.I am the CEO of TapGoodsDescribe what your company does in a single sentence.TapGoods makes renting easier by providing rental companies with the industry's most powerful and user-friendly business software and ecommerce tools. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?book more demos with qualified buyers **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?High ratingsGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.CrewBloom helped us reach out to prospects and get qualified prospects booked for sales demos. Doing so is not easy, and their staff was able to reach prospects, overcome objections, and get meetings booked that led to great new customers. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?New meetings booked and conducted with qualified leadsDescribe their project management. Did they deliver items on time? How did they respond to your needs?They were professional, passionate, responsive, innovative, and caring. Great team!!What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They have a unique style and strong culture that shines through.Are there any areas for improvement or something CrewBloom could have done differently?There was nothing they needed to improve on. --- #### Finance & Accounting Outsourcing for Financial Services Co **The Project** - Services: Finance & Accounting Outsourcing (FAO) - Project size: Less than $10,000 - Project length: Aug. - Sep. 2024 **Project Summary**: CrewBloom provided data entry and reconciliation services for a financial services company. The team was responsible for inputting over 1,000 transactions and reconciling accounts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Vi Capital Lending Group - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 18, 2024 **Feedback Summary**: CrewBloom's successfully inputted the client's accounts and caught up to the current date. The team delivered milestones on time and was kind and understanding. The team communicated via email and WhatsApp and responded to the client's inquiries. Overall, the team's professionalism stood out. ""The follow-up and the sense that they genuinely cared were paramount."" **BACKGROUND** Please describe your company and position.I am the CEO of Vi Capital Lending GroupDescribe what your company does in a single sentence.We provide private money for real estate investors.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Input data for expenses and incomeReconcile **SOLUTION** How did you find CrewBloom?email from CrewbloomWhy did you select CrewBloom over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I was please to get over 1k transactions imputted in a reasonable time frame. Charry was always on time and keep a great attitude. She was open to direction. I valued her imput. She was kind and very understanding. She also communicated in multiple ways, from email to What'sapp. I would untilize her again if needed. The team at CrewBloom is amazing. Very professional. The follow up and clarity on there process is second to none. I worked with Dre and Agatha. They both operated with professionalism and personality. I woul recomend CrewBloom, hands down. True value!!! **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?I got all of my accounts inputted and I was able to catch up to current date. Describe their project management. Did they deliver items on time? How did they respond to your needs?From the on boarding to appllication of the employee was stream line. There was constant but not overwelming communication. If I had any request they was a response the same day. THe search was tough but they followed up. What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The follow-up and the sense that they genuinely cared were paramount. Everyone I spoke with and met with made me feel important. Are there any areas for improvement or something CrewBloom could have done differently?If I had to find one area to improve on I would search hard. The specfic area of Zoho trained staff could be an area to find more candidates. I know most people us quickbooks, so to find Zoho staff might be hard, but that could add value to companies like myself who love zoho compaired to the single offering of quickbooks.  --- #### Back-Office Outsourcing for Global Platform **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: May 2023 - Ongoing **Project Summary**: A global platform has hired CrewBloom for back-office support services. The service provider is responsible for reviewing daily receipt submissions to prevent pending user submission backlogs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Support Manager, ENDVR - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 15, 2024 **Feedback Summary**: CrewBloom has ensured wait times of less than 24 hours for users, and the team provides accurate reporting. The vendor is consistent and delivers on time. The client has been impressed with CrewBloom's ability to adapt to their needs and the team's overall commitment to achieving goals.  ""CrewBloom does an amazing job at achieving what they have advertised."" **BACKGROUND** Please describe your company and position.I am the Support Manager of ENDVRDescribe what your company does in a single sentence.ENDVR connects brands with retail sales associates to sell more products and increase sales, sell-through, and revenue in wholesale channels. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Employee a Qualified Back Office Support Team **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?High ratingsGreat culture fitGood value for costCompany values alignedGreat TeamHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Responsible for daily maintainance of assigned pending receipt submission review. Your primary focus will be to maintain a high level of quality while ensuring a fast turnaround time of no more than 24 hours for end users. This requires balancing speed with accuracy to protect against fraudulent activity, as well as preventing backlogs of pending user submissions. A very high attention to detail and commitment to consistent quality is key to success in this role. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ensure short wait times of <24hrs for end usersAccurate Reporting Daily communication to Support Channels to clarify discrepancies and uncover new insightsProtect against fraudulent activityDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team was able to provide consistent results daily. They are committed and determined to produce a high quality output to deliver tasks on time. What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company culture and williness to adapt to the needs of your business. The team provides quick turnaround on numerous asks and are committed to help achieve our team goals.  Are there any areas for improvement or something CrewBloom could have done differently?CrewBloom does an amazing job at achieving what they have advertised. They help make my job easier every day!  --- #### Managed IT Services for Background Screening SaaS Company **The Project** - Services: Application Testing, IT Managed Services - Project size: Confidential - Project length: Mar. 2023 - Ongoing **Project Summary**: CrewBloom provides ongoing managed IT services for a background screening SaaS company. The team upgrades software and hardware, provides IT support, and streamlines the onboarding process. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Systems Administrator, Background Screening SaaS Co - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 2, 2023 **Feedback Summary**: The client is satisfied with CrewBloom’s work. The team is prompt, open to communication, responsive, and knowledgeable about current topics. Moreover, they provide regular reports, communicate well through in-person meetings, emails, and messages, and always go above and beyond to deliver. ""We've been impressed by how easily everyone from CrewBloom learned and fit in with our culture."" **BACKGROUND** Please describe your company and position.I am the Systems Administrator of the companyDescribe what your company does in a single sentence.Provide SaaS for background screening and drug screening to users within the United States. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?IT SupportOnboarding/Offboarding End Users **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?Great culture fitGood value for costCompany values alignedHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.As a Systems Administrator, I work closely with a few members from CrewBloom. We have weekly stand-up meetings and my CrewBloom colleagues always over-deliver. They always take diligent notes, show up to meetings early, and help solve any issue that arises. On top of doing a great job at work, they are also all fantastic people, always smiling and adding life to any meeting that we have. I've worked closely with Anne, Marc H, Ryan L, Mark M, and Dail P. All incredible workers, which I highly recommend. Some of the deliverables this team has provided:Upgrading softwares and hardware Providing incredible IT support Managing end-user's hardwareStreamlined our Onboarding/Offboarding process I would and will choose to work with CrewBloom again in the future. Thanks for all the hard work, guys and gals! **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?On time deliverable. Open and prompt communication. Vast display of knowledge/current topics.Describe their project management. Did they deliver items on time? How did they respond to your needs?I never worked directly with the project management team at CrewBloom, but I can say that the members of CrewBloom have always delivered their findings and reports on time, and they always went above and beyond my expectations.What was your primary form of communication with CrewBloom?In-Person MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We've been impressed by how easily everyone from CrewBloom learned and fit in with our culture.Are there any areas for improvement or something CrewBloom could have done differently?Currently I have zero complaints or suggestions for improvements. --- #### Customer Service Outsourcing for IT Company **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: Confidential - Project length: Oct. 2022 - Ongoing **Project Summary**: CrewBloom provides customer service outsourcing services for an IT company. They're tasked with addressing customer requests and issues and performing employment verifications via phone and email. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & CEO, Team Screening - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 12, 2023 **Feedback Summary**: CrewBloom has provided timely, reliable support so far. They consistently meet project goals and are highly responsive, responsible, hardworking, and knowledgeable. Above all, they're willing to go the extra mile to satisfy the client's needs and deliver on their promises. ""My assistant is extremely responsive, responsible, hardworking, efficient, and willing to go the extra mile for me."" **BACKGROUND** Please describe your company and position.I am the President and CEO of Team ScreeningDescribe what your company does in a single sentence.Employee background screening and human resource solutions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Day-to-day administrative supportFree my time to focus on other areas of growing the business **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?High ratingsPricing fit our budgetGood value for costReferred to meCompany values alignedHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Help with day to operation of the business. This includes, but not limited to help with processing background checks, addressing customer requests and issues, performing employment verifications via phone and email, administrative support, ordering background checks, account management and setting up customers within my company's portal. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?My desired goals were far exceeded.Describe their project management. Did they deliver items on time? How did they respond to your needs?All project goals are consistently met. My assistant is extremely responsive, responsible, hardworking, efficient, and willing to go the extra mile for me.What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?CrewBloom delivered on the service it provides. I'm very impressed by the simplicity of the process, the support from CrewBloom's 'relationship" managers and the options of talented workers I was provided.Are there any areas for improvement or something CrewBloom could have done differently?I am very satisfied. I had a couple issues paying my invoices initially but the system seems to have been fixed and there are no longer any problems. --- #### Email Outreach & Marketing for Marketing & Media Agency **The Project** - Services: Sales Outsourcing - Project size: Confidential - Project length: Apr. - Sep. 2023 **Project Summary**: CrewBloom provided digital marketing services for a marketing and media agency. The team was responsible for research, compiling targeted contact databases, and creating email marketing outreach. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, NOM Media - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 27, 2023 **Feedback Summary**: CrewBloom increased email open rates to 20%, CTRs from 5%–7%, and conversion rates from 10%–15%. The team was highly responsive from a workflow standpoint, and internal stakeholders were impressed with the service provider's technical expertise. ""Their accountability and communication made outsourcing smooth."" **BACKGROUND** Please describe your company and position.I am the CEO of NOM MediaDescribe what your company does in a single sentence.Marketing & Media Agency **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?EMail Marketing & Outreach **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?High ratingsClose to my geographic locationPricing fit our budgetReferred to meHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Key services include: Researching and compiling targeted prospect contact databases Crafting personalized cold email templates and campaigns Developing and optimizing cold email workflows using leading marketing automation platforms Analyzing campaign performance and generating reports on email metrics Making continuous optimizations to improve open, click through, and conversion rates Key Deliverables Contact Database: The agency will research and build contact databases of qualified prospects relevant to the client's offering. Databases will be provided recurring monthly with sufficient contacts to support ongoing campaigns. Campaign Creation: The agency will design and create customized cold email campaigns, including drafting compelling subject lines, email copy, and calls-to-action. Campaigns will be developed based on client goals and target persona. Campaign Deployment: The agency will deploy cold email campaigns per an agreed upon send schedule, such as 2x weekly campaigns. All emails will be tracked and monitored in a marketing automation platform. Performance Analysis: The agency will provide weekly and monthly analyses of email metrics including open, click, bounce, and unsubscribe rates. Key insights and optimization recommendations will be provided. Monthly Reporting: The agency will deliver monthly reports detailing all cold email activities, campaign metrics, and performance trends to provide visibility into lead generation programs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased open rates - For example, achieving an average open rate of 20%+ across cold email campaigns indicates that the email copy and subject lines effectively get prospects to open. Improved click-through rates - Seeing steady increases in email CTRs over time, such as from 5% to 7%+ over the course of the project. This shows optimization efforts are working. Growth in qualified leads - The rise in the number of leads captured from cold email campaigns indicates the targeting and messaging are generating interest. Higher conversion rates - Achieving greater conversion from cold email leads into marketing qualified or sales qualified leads. Could target 10-15% conversion rates from opens/clicks. Lower complaint/unsubscribe rates - Keeping unsubscribe rates under 2% and spam complaints minimal, ensuring sender reputation is protected.Describe their project management. Did they deliver items on time? How did they respond to your needs?CrewBloom's project management and responsiveness as an outsourcing partner has been excellent. For each project, they assign an account manager who oversees end-to-end delivery and serves as a single point of contact. CrewBloom lays out detailed project plans with milestones at the start. They provide regular status updates and are proactive about communicating any potential issues early. I appreciate their diligent approach to balancing structure with flexibility - CrewBloom can rapidly accommodated urgent requests or change orders. Overall, CrewBloom delivered high-quality work on time and was highly responsive to needs. Their accountability and communication made outsourcing smooth. I highly recommend their services for organizations seeking a reliable outsourcing partner.What was your primary form of communication with CrewBloom?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?Their technical expertise - CrewBloom has very talented teams with skills in the latest technologies and frameworks we require. This level of expertise allows them to deliver complex projects. Scalability - CrewBloom can quickly scale their teams up or down to match shifting demands. This agility and access to talent helps us respond to changing business needs. QA - CrewBloom has rigorous QA processes and standards that ensure consistency and accuracy in deliverables. Catching issues early prevents downstream problems. Security practices - CrewBloom implements stringent security measures for handling sensitive data, including encryption, access controls, and more. This is critical for our compliance needs. Communication practices - CrewBloom over-communicates timelines, milestones, and risks. The transparency and care taken in project management is impressive. Cultural fit - CrewBloom takes time to understand our organization's values and work practices. The alignment makes collaboration smooth and enjoyable. Cost-effectiveness - CrewBloom provides quality work at competitive rates, enabling us to scale capabilities cost-efficiently.Are there any areas for improvement or something CrewBloom could have done differently?There was nothing they needed to improve on. --- #### Customer Support for Computer Software Company **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: CrewBloom provides customer support services for a computer software company. Their support agents assist over 11,000 service providers and 30,000 customers in using the asset management software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** COO, Ecotrak Facilities Management Software - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 7, 2023 **Feedback Summary**: CrewBloom's support agents are able to meet and beat the client's previous employees, exceeding their efficiency by over 50%. The team has exhibited great effort to learn the software and provide excellent customer support. They are timely, responsive, understanding, and adaptive. ""The customer success team is readily available when any issue arises."" **BACKGROUND** Please describe your company and position.I am the Chief Operations Officer of Ecotrak Facilities Management SoftwareDescribe what your company does in a single sentence.Computer Software **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Provide us with two support agents to assist our customers that can either call, email or use an online bot.Provide us with 1 sales lead gen person **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Support agents were hired to assist customers in various stages of their journey in our asset management software. Support agents receive calls from over 11, 000 service providers and 30,000 customer users. The agents had to learn how the software is designed and delivered to the customers. The support agents are the first line of support that the customers interact with. Each agent was provided training for 30 days. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The support agents had to step in immediately after our company had some layoffs at the first of the year. We needed immediate help. The agents show great appreciation for the opportunity. The agents had to stand alone within the first 30 days. We have a metric in place for timeliness, number of calls answered and closed out. The two support agents were able to meet and beat our previous employees by being over 50% more efficient.Describe their project management. Did they deliver items on time? How did they respond to your needs?The employees are timely and responsive. They carried out exhibiting our culture to customer success almost immediately. They adapted and retained knowledge and exhibited great effort to learn our software and provide real time support to our customers.What was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?The customer success team is readily available when any issue arises. We had to temporarily terminate one of our agents. The Customer Success team was very understanding and made us feel appreciated when we were troubled by this decision. The Customer Success team was helpful in getting this technician re-hired.Are there any areas for improvement or something CrewBloom could have done differently?Proactive bi-annual reviews would be a nice addition. We try to be as inclusive as possible with our hires but they are working in a much different time zone. --- #### BPO for Software Services Company **The Project** - Project size: $200,000 to $999,999 - Project length: Apr. 2019 - Ongoing **Project Summary**: A software services company hired CrewBloom to provide BPO services. The team takes care of the client's sales calls analysis and Salesforce administration, among other efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, scaleMatters - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 9, 2022 **Feedback Summary**: The client has experienced a 40% improvement in their costs thanks to CrewBloom's work. They lead a proactive and attentive project management experience through Slack and Asana. Their personable approach is also key to the engagement's ongoing success. "''The way they treat their contractors is outstanding.''" **BACKGROUND** Introduce your business and what you do there. I’m the CEO and co-founder of a software services company. We focus on helping companies to get better at sales and marketing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CrewBloom? We needed help with staff augmentation for our tasks. **SOLUTION** What was the scope of their involvement? CrewBloom has been providing BPO services for almost three years. Their services have included Salesforce administration tasks and providing a team of workers capable of listening to our sales call recordings and extracting statistically useful information out of them. What is the team composition? We’ve worked with around seven members of their team How did you come to work with CrewBloom? I worked with Brianna (Co-Founder) on previous projects, and after looking for an offshore outbound prospecting, I decided to reach out to her because I liked what she was doing. How much have you invested in them? We’ve spent around $300,000. What is the status of this engagement? We started working together in April 2019, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve experienced a significant 40% improvement in our blended costs. How did CrewBloom perform from a project management standpoint? Project management has been great; we work mainly with Charlotte (Client Success Manager). She does a good job staying on top of everything and managing our relationship from an account management perspective. Regarding tools and communication, we normally use email, Asana, and Slack. What did you find most impressive about them? The way they treat their contractors is outstanding; they ensure that they have meaningful time off to rest and refuel with competitive pay. This enables their contractors to bring reliable power deliveries to us and feel stable and dependent on their work. Are there any areas they could improve? I’d like to see them develop more expertise in terms of recruiting for revenue operations and Salesforce. Do you have any advice for potential customers? Be transparent with your requirements and treat their crew as part of your staff because that creates a camaraderie culture with great respect. --- #### CS Outsourcing for Container Manufacturing Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Aug. 2021 - Ongoing **Project Summary**: CrewBloom provides customer support outsourcing services for a container manufacturing company. They've provided three sales development representatives to answer calls and respond to inquiries and requests. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** VP Sales & Marketing, Bob's Containers - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 6, 2022 **Feedback Summary**: CrewBloom's work has been integral in helping the client stand out from their competition and win multimillion-dollar contracts. The reliable team communicates effectively and is able to scale as needed. They continue to provide high-quality human capital resources to attend to the client's needs. "“CrewBloom has been a good partner in helping us grow our business quickly."" **BACKGROUND** Introduce your business and what you do there. I’m the VP of sales and marketing at Bob’s Containers. We manufacture and ship container homes, offices, and crypto miners. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CrewBloom? We needed sales representatives that could man our phones seven days a week and make sure that all inbound calls and messages were answered within an hour. Our goal was to have a one-hour SLA on any of our prospects’ questions or requests. **SOLUTION** What was the scope of their involvement? CrewBloom hired three sales development representatives for us. They handle all of the messages of the leads and prospects that express interest in our products and services through our website and social media. They’re also responsible for answering our phones. What is the team composition? We’ve worked with three sales development representatives from CrewBloom.  What is the status of this engagement? We started working together in August 2021, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Anecdotally, we win deals because we pick up the phones and the rest of our industry typically does not. So, we've won multimillion-dollar contracts because of CrewBloom’s help.  How did CrewBloom perform from a project management standpoint? CrewBloom has performed well in terms of project management. We meet with them on a regular basis, and we communicate with them every day through our Slack channel. What did you find most impressive about them? CrewBloom has been a good partner in helping us grow our business quickly and providing us with high-quality human capital resources. We appreciate how they’ve offered solutions outside of the project’s scope when we needed them. Are there any areas they could improve? No, I have no complaints. Do you have any advice for potential customers? Make sure that you have a scalable process in place because these are people that are outside the organization and they're not usually fully embedded. --- #### Customer Support for SaaS Marketing Company **The Project** - Services: Application Management & Support, Business Consulting, HR Consulting - Project size: Confidential - Project length: Jan. 2021 - Ongoing **Project Summary**: CrewBloom augmented a customer service team for a SaaS marketing company. They also managed and supported the client's troubleshoot queue. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of CS, SaaS Marketing Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 4, 2022 **Feedback Summary**: CrewBloom has cleared the client's queue on a daily basis. They are always excited to learn new things about the internal company. They offer high level support that showed their eagerness to grow with the client. Most of all, they're always quick and available to respond. ""They're not just a vendor—they're like an extension of our business, and they're great coworkers to have!"" **BACKGROUND** Please describe your company and your position there. I'm the Head of CS for a company that holds a suite of SaaS and Marketing Products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? We needed a CS team that provided quality service to our customers. **SOLUTION** How did you select this vendor and what were the deciding factors? The vendor actually reached out to us, but quickly proved they were trustworthy and flexible. They also did a ton of the work on the backend for us, which other vendors were not willing to do. Describe the project in detail and walk through the stages of the project. The team manages and responds to our support queue. They troubleshoot bugs and other issues in accounts, provide documentation to customers and help update these, as well as provide feedback to our team on bugs or ways to improve the product. How many resources from the vendor's team worked with you, and what were their positions? We work with an account manager. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our support queue is cleared out daily, and our customers have an average first response time of 8 hours which is a great measure for our product. The team is also invested and excited to learn new things about our company, which we view as a success as well. How effective was the workflow between your team and theirs? It's very effective, speaking through slack and Zoom. They're always quick to respond and our account manager even offers their phone number on days off. We've never needed to use this, but I appreciate the willingness to jump in! What did you find most impressive or unique about this company? They offer high level support and are eager to grow with us. They're not just a vendor—they're like an extension of our business, and they're great coworkers to have! Are there any areas for improvement or something they could have done differently? No --- #### Call Center Services for Consumer Finance Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Feb. 2021 - Ongoing **Project Summary**: CrewBloom provides phone answering services during business and non-business hours to support the client's customer service operations. They work entirely remotely and participate in weekly meetings.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Consumer Finance Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 3, 2022 **Feedback Summary**: Open to requested changes and integrating seamlessly with the client, CrewBloom is a very adaptable partner. They respond well to training and internalized all provided preparatory materials. Preventing lag time during onboarding, they've proved themselves to be a valuable partner.  ""We have weekly meetings to update everyone on any changes, which CrewBloom is fast to implement." " **BACKGROUND** Introduce your business and what you do there. I’m an operations manager for a consumer finance company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CrewBloom? We wanted to improve our customer service. **SOLUTION** What was the scope of their involvement? They answer our phones during our workday and our off-hours when the office is closed. We provided them with training manuals, scripts, and more. All their work is remote. What is the team composition? We have three customer service representatives assigned to us, and I deal with their manager as well. How did you come to work with CrewBloom? I came across one of their owners and had them give us a call. What is the status of this engagement? We’ve been working together since February 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I find them to be very receptive to our training and any corrections we make. There haven’t been any problems with any of their people. We use a tool called Time Doctor to monitor their screen time. How did CrewBloom perform from a project management standpoint? We have weekly meetings to update everyone on any changes, which CrewBloom is fast to implement. They’re hardworking. What did you find most impressive about them? Their adaptability stands out. I was concerned there would be a lag time in bringing them up to speed, but CrewBloom was quick to assimilate into our company, catching on quicker than individuals that work in our office. Are there any areas they could improve? No, not at the moment. Do you have any advice for potential customers? Give them a call and set up interviews to ensure as painless a process as possible. --- #### Staff Augmentation for Background Screening Company **The Project** - Services: Business Consulting, IT Staff Augmentation - Project size: Confidential - Project length: Feb. 2022 - Ongoing **Project Summary**: CrewBloom augmented staff for a background screening company. They were hired for their professional and efficient attitudes.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** HR Manager, Background Screening Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 8, 2022 **Feedback Summary**: CrewBloom recruited talented individuals. Their processes found solutions to the client's technical products immediately with dedication and a client-oriented approach. Moreover, the team provided frequent updates and stayed in contact with the client almost everyday. ""Their most impressive characteristic is the level of dedication in ensuring our needs were met."" **BACKGROUND** Please describe your company and your position there. Our organization conducts background screening for clients. I provide Human Resources services including staffing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? Our organization has been seeking additional staff to bring onboard. The job market makes it extremely difficult to find good talent. The cost of labor as well is high which adds another layer of challenges. **SOLUTION** How did you select this firm and what were the deciding factors? This firm was a referral from another organization that has been using CrewBloom services and have had substantial success! We had been recruiting for months with no viable candidates in the pipeline and decided to give them a try! Describe the project in detail and walk through their service package. The team is responsible for conducting background check reports to our clients. We needed to add additional staff to support the volume of work so we can serve our clients in a timely manner. How many resources from the vendor's team worked with you, and what were their positions? Our main point of contact was the Director of Client Success. He and a team of 4 others assisted us with our needs. We are working with the Client Success Manager, Senior HR Manager and others to support the various areas we needed assistance with. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Having the team recruit talented individuals saves us time and allows us to focus on other important areas of the business. They are very professional and efficient in finding the right candidates. How effective was the workflow between your team and theirs? Our DIrector of Client Success stayed in contact with us almost each and every day. He was very responsive and explained everything in detail. Provided updates to us frequently. Solved any issues that we experienced immediately. What did you find most impressive or unique about this company? There was no challenge that they could not overcome. We had technical issues which they jumped right in to fix. Their most impressive characteristic is the level of dedication in ensuring our needs were met. Are there any areas for improvement or something they could have done differently? Explained the time card process more thoroughly so we understood it better. --- #### Staff Augmentation for Event Agency **The Project** - Services: HR Consulting, IT Staff Augmentation - Project size: Less than $10,000 - Project length: Apr. 2021 - Ongoing **Project Summary**: CrewBloom provides a virtual assistant for a hospitality and events agency. They put together a list of fitting applicants, and they currently manage the selected assistant for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Above and Beyond VIP Concierge - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview **The Review** — May 5, 2021 **Feedback Summary**: The virtual assistant provided by CrewBloom is doing an excellent job. This person is enthusiastic and appreciative of their work. The selection process was efficient and quick, and the client is happy with the engagement. Clients can expect a responsive and easygoing partner. "“CrewBloom is fast, efficient, responsive, and easy to work with.” " **BACKGROUND** Introduce your business and what you do there. I’m the owner of Above and Beyond VIP Concierge. We’re a hospitality and events agency. We partner with hotels and local venues to offer curated experiences to hotel guests. We also host virtual and in-person events. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CrewBloom? I have staff on my own, but they have designated areas that they focus on. I needed help with my workload, so I requested a virtual assistant (VA) from CrewBloom. **SOLUTION** What was the scope of their involvement? CrewBloom provides me with a VA. First, we had a conversation with them where they found out our needs. Then, they took the time to put together some great applicants that matched what we were looking for. In the first batch they sent me, I found one person that, as soon as I heard of them, I knew they were going to be perfect for the position. CrewBloom set up an interview with this person and facilitated everything. We had a great call with the applicant and ended up hiring them — it was a seamless experience. Now, CrewBloom helps us manage this person. They provided us with a time tracker system that takes screenshots of the VA’s computer so we can check what they’re working on at certain times. What is the team composition? At one point, there were five people involved in the email chain. I also have had Brianna (Co-Founder) on the phone. They have a whole client success center, which includes a recruiter and a manager. How did you come to work with CrewBloom? I’ve been involved in a lot of virtual networking events. I was referred to CrewBloom by someone who listened to my struggles. I was doing almost everything on my own and needed someone to take things out of my plate. I didn’t have the money to hire my own $20-per-hour assistant, so CrewBloom was an incredible option.  How much have you invested with them? The VA services cost us less than a few hundred dollars per week. What is the status of this engagement? We started working in April 2021, and the engagement is ongoing. I’m not getting rid of my VA. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  CrewBloom went out of their way to find the best applicants before they delivered them to me, which was great. The last thing I had time to do was sit on a 30-minute call with somebody that I had no interest in working with. The VA that they provide me has been doing a great job. I recently got a call from this person telling me how excited they were for this project. I always wanted to hire a person that would like to grow with the company, but I didn’t know what it would look like. This person is much more appreciative of their work than any other VAs that I’ve ever gotten, which is fantastic. How did CrewBloom perform from a project management standpoint? Hiring usually takes a lot of work, but with CrewBloom, I didn’t have to do anything. I just told them I needed a VA and they provided one within two weeks. It was a quick and efficient process. Now, I don’t have to pay taxes for this person as opposed to hiring a VA on my own. I just pay a fixed quote and CrewBloom takes charge of everything. It’s a no-brainer. The only tool for project management we use is the time tracker system on the VA’s computer. What did you find most impressive about them? CrewBloom is fast, efficient, responsive, and easy to work with — it has been a really good experience. Are there any areas they could improve? I can’t think of anything CrewBloom could improve on. Do you have any advice for potential customers? CrewBloom can take care of the advice — they’re honest. --- #### LinkedIn Research for B2B Outbound Prospecting Company **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: July 2020 - Ongoing **Project Summary**: A B2B outbound prospecting company hired CrewBloom to provide LinkedIn research. The team is responsible for creating a personalized outreach experience for the company's clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, B2B Outbound Prospecting Company - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 8, 2020 **Feedback Summary**: Thanks to CrewBloom's work, the outreach efforts are successful. The team is continuing with its personalized approach in delivering valuable content for sales. They communicate seamlessly and responds quickly to inquiries. Customers can expect a friendly and accommodating team. ""Working with the owners has been wonderful." " **BACKGROUND** Please describe your company and your position there. Implementing sales outreach that actually converts into scalable sales is a major problem. There are four main reasons most brands are completely failing at digital outreach: A lack of consistent follow-up. A lack of intimacy and humanity in the sale. A lack of relevance and effective positioning. A lack of proper leverage and efficient process. You need to be frequent, intimate, and relevant in order to turn cold leads into sales, but you must also be efficient. We help sales teams solve the problem of predictable sales at a fraction of the cost. It's a fractional sales service that's designed to get you moving quickly, and uses a proven methodology for ridiculously profitable appointment setting and sales success, and low customer acquisition cost. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? Integrating intimacy and humanity in the sale. CrewBloom was able to provide us with top tier people who bring thoughtfulness and care to every personalized outreach. Many of our CrewBloomers focus on LinkedIn research and personalization. What were your goals for this project? To create a personalized outreach experience for our clients. **SOLUTION** How did you select CrewBloom? Brianna and Kate were so friendly and accommodating to us. They have many years of experience in outsourced labor and we are stoked to be partnered with them! Describe the scope of their work in detail. Many of the CrewBloomers perform social media, website, and other research to enrich our outreach. Our team studies and dives deep into every prospect. We understand their experience, history, passions, and even hobbies to cultivate a personalized experience while delivering valuable content for sales. What was the team composition? Working with the owners has been wonderful. Their management team worked closely with mine to ensure we were staffed as we brought on new clients. Tracking worker progress and efficiency were easy. If a CrewBloomer got off track, their team was effective in correcting behavior. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Continued excellence in personalization. We continually monitor this metric along with outreach volume. Both have been a success. How effective was the workflow between your team and theirs? The main mode of communication was email. They are quick to respond (minutes to an hour). Sharing feedback or new team member requests were addressed and escalated with the same frequency. What did you find most impressive about this company? Through and through the team is friendly and accommodating. Low-pressure work relationship. Are there any areas for improvement? It took a few iterations before we were able to fully communicate our needs for our SDR position. Once we got some folks through, they notified us we would be charged a higher rate for future roles. This is an understandable and fair reaction, though one that could have been avoided if both understood each other from the start. --- #### Nurse & Customer Care Recruitment for Medical Clinic **The Project** - Services: Customer Service Outsourcing, Recruiting, Staffing - Project size: Less than $10,000 - Project length: Jan. - Dec. 2025 **Project Summary**: CrewBloom was hired by a medical clinic to recruit nurses and customer care representatives. The team was tasked with finding staff that met the client's standards. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 1.0 **The Reviewer** Owner, Medical Clinic - Industry: Medical - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Feb 20, 2026 **Feedback Summary**: CrewBloom failed to meet the client's standards with the staff they referred. The team also failed to deliver on time, as the client received the first referral three months later than expected. Ultimately, the client was dissatisfied with the engagement and would not work with CrewBloom again. "“All promises but none were fulfilled.”" **BACKGROUND** Please describe your company and position. I am the Owner of a medical company Describe what your company does in a single sentence.We are a small medical clinic **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?hire nurseshire customer care reps **SOLUTION** How did you find CrewBloom?we got a call from CrewbloomWhy did you select CrewBloom over others?they were good on paper but in reality they're notHow many teammates from CrewBloom were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired Crewbloom to recruit for some of our staff. We already paid them the recruitment/referral fee but we never received a good employee referral. All of their referrals were sub standard. They also never refunded our money. I will never work with them again. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The referred staff should follow our clinic's standards. Crewbloom gave us a handful of referrals but they all failed to comply with our strict standards.Describe their project management. Did they deliver items on time? How did they respond to your needs?They promised to give us an employee referral within a month but the first referral they gave us was after 3 months. Worse, the referral is not within our standards.What was your primary form of communication with CrewBloom?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?None. All promises but none were fulfilled. I won't work with them again.Are there any areas for improvement or something CrewBloom could have done differently?Everything should be revamped within their company. The owner promised so many things but they were not able to deliver any. Also, they never refunded our payment as they promised. I won't work with them again. --- #### Recruitment Outsourcing for Science Research Company **The Project** - Services: Recruitment Process Outsourcing - Project size: Confidential - Project length: Oct. 2024 - Ongoing **Project Summary**: CrewBloom has provided recruiting services for a life science research product supplier. The team has interviewed and recommended candidates for a hybrid customer service and administrative role. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Science Research Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 5, 2025 **Feedback Summary**: The client is satisfied with CrewBloom's work and the candidates they have presented. The team has demonstrated impressive attention to customer success. CrewBloom has communicated effectively via email and chat.  ""CrewBloom's attention to customer success is impressive."" **BACKGROUND** Introduce your business and what you do there.I'm the CEO of a life science research product supplier. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CrewBloom?We needed help finding a customer service specialist and administrative assistant for a hybrid role. **SOLUTION** What was the scope of their involvement?CrewBloom has been responsible for interviewing and recommending candidates for me to interview. The team has presented me with resumes, work experiences, and video messages from candidates.What is the team composition?I've worked with one teammate from CrewBloom.How did you come to work with CrewBloom?I found them through a friend's referral. I chose them over other options because of the candidates they offered.What is the status of this engagement?We started working together in October 2024, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Overall, I'm satisfied with the candidates CrewBloom has presented.How did CrewBloom perform from a project management standpoint?We mainly communicate via email and chat.What did you find most impressive about them?CrewBloom's attention to customer success is impressive.Are there any areas they could improve?I can't think of anything for them to improve. --- #### Call Center Services for HR Services Co **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: Confidential - Project length: June 2024 - Ongoing **Project Summary**: CrewBloom has been hired to provide call center services for an HR services company. The team handles outbound sales calls and schedules appointments for the client. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 3.5 **The Reviewer** Sales Manager, Clear Employer Services - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 19, 2025 **Feedback Summary**: CrewBloom has successfully helped the client improve their sales. The team meets the client's expectations, delivers work on time, and responds to their needs. Moreover, the team communicates through in-person and virtual meetings. Their quality of work and professionalism stand out. ""It's all good here."" **BACKGROUND** Please describe your company and position.I am the Sales Manager of Clear Employer ServicesDescribe what your company does in a single sentence.CLEAR acts as a co-employer to manage HR responsibilities, including compliance, employee benefits, payroll, and regulatory filings. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?StaffingGrowth **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to meHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Outbound Sales CallsSchedling FTA's **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?SalesDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, What was your primary form of communication with CrewBloom?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?The People / TeamAre there any areas for improvement or something CrewBloom could have done differently?It's all good here. --- #### Customer Service Outsourcing for Educational Videos Company **The Project** - Services: Customer Service Outsourcing - Project size: $10,000,000 + - Project length: December 2025 **Project Summary**: CrewBloom provides customer support services for an educational video production company. The team supports internal and external customers. **Review Rating**: 3.5 - Quality: 2.5 - Schedule: 0.5 - Cost: 4.0 - Willing to Refer: 3.5 **The Reviewer** Director, JoVE - Industry: Education - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 5, 2025 **Feedback Summary**: CrewBloom has successfully provided customer support services for an educational video production company. The team communicates through virtual meetings and email updates. ""CrewBloom provides customer support for internal and external customers."" **BACKGROUND** Please describe your company and position.I am a Director of JoVEDescribe what your company does in a single sentence.Create and publish educational videos for all levels K-12, undergrad, graduate, and PhD candidates as well as for research centers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Faster Sourcing TimeProveen ExperticeCost - Benefit **SOLUTION** How did you find CrewBloom?OtherWhy did you select CrewBloom over others?OtherHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.CrewBloom provides customer support for internal and external customers. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?This is not a projectWhat was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppAre there any areas for improvement or something CrewBloom could have done differently?Nope --- #### Amazon Account Management for Virtual Assistant Company **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: Less than $10,000 - Project length: Mar. 2025 - Ongoing **Project Summary**: CrewBloom provides ongoing BPO services for a virtual assistant company. The team is responsible for setting up and scaling Amazon FBA businesses for end clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Amazonagency - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Mar 20, 2025 **Feedback Summary**: CrewBloom's work is still ongoing, but the client is confident that it will be a success. The team is highly responsive to the client's needs and delivers work on time. CrewBloom's flexibility and company culture are impressive. ""Their culture and flexibility are impressive."" **BACKGROUND** Please describe your company and position.I am the Founder of AmazonagencyDescribe what your company does in a single sentence.Offering virtual assistant services to businesess **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Setting up amazon fba business for a client **SOLUTION** How did you find CrewBloom?Online SearchOtherWhy did you select CrewBloom over others?High ratingsPricing fit our budgetGreat culture fitGood value for costDescribe the scope of work in detail. Please include a summary of key deliverables.Setting up amazon fba business and scaling it for a client **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project is ongoing and will be a big hit inshaallahDescribe their project management. Did they deliver items on time? How did they respond to your needs?AbsolutelyWhat was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?Their culture and flexibility are impressive.Are there any areas for improvement or something CrewBloom could have done differently?All set for now --- #### Back Office Outsourcing for Lighting Design Co **The Project** - Services: Back Office Outsourcing, Staffing - Project size: Less than $10,000 - Project length: Mar. 2025 - Ongoing **Project Summary**: CrewBloom provides staffing services for a lighting design company. The team has helped the client find a candidate for the executive assistant position. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Assistant, Design One Lighting - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2025 **Feedback Summary**: CrewBloom has quickly found a suitable candidate for the position. With the new hire's help, the client has been less stressed and more productive. Moreover, the team has a streamlined project management process. Overall, the team's turnaround time and quality of people have been impressive.  ""Their quality of people and the quick turnaround time impressed us."" **BACKGROUND** Please describe your company and position.I am the Executive Assistant of Design One LightingDescribe what your company does in a single sentence.Lighting Design, Rental, and Sales for Architectural Project and Live Events world wide  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Help the Founder be more organized **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to meHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.They help me find someone very quickly and it has been a great fit so far **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?I am less stressed out and we are getting a lot more done as a company with the help Describe their project management. Did they deliver items on time? How did they respond to your needs?Very streamlilnedWhat was your primary form of communication with CrewBloom?Email or Messaging AppWhat did you find most impressive or unique about this company?Their quality of people and the quick turnaround time impressed us. Are there any areas for improvement or something CrewBloom could have done differently?Some of the applicants were having trouble with the Audio in the interviews, which made it hard to know if I liked them; with the applicants from all over the world, i realize that is a bit nit-picky  --- #### Past-Due Payment Collection Services for Dental Laboratory **The Project** - Services: Finance & Accounting Outsourcing (FAO) - Project size: Confidential - Project length: February 2024 **Project Summary**: CrewBloom managed past-due payment collections services for a dental laboratory. The team was responsible for ensuring collections recovery. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Dental Laboratory - Industry: Dental - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 18, 2024 **Feedback Summary**: Thanks to CrewBloom, the past-due payment collection services were successful. The team delivered on time and responded well to the client's needs. CrewBloom communicated through virtual meetings. The client was satisfied with CrewBloom's work and the quality of the candidates. ""The quality of candidates from CrewBloom was impressive."" **BACKGROUND** Please describe your company and position.I am the Manager of a dental company Describe what your company does in a single sentence.Dental Lab **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Collections **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to meHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Past Due Collections **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Collected Describe their project management. Did they deliver items on time? How did they respond to your needs?Very wellWhat was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?Our client success manager, and the quality of candidates from CrewBloom was impressive.Are there any areas for improvement or something CrewBloom could have done differently?None --- #### VA Service for Financial Services Company **The Project** - Services: Direct Marketing - Project size: Confidential - Project length: July 2023 - Ongoing **Project Summary**: CrewBloom provided VA marketing services for a financial services company. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Infinity Commercial Capital - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jun 5, 2024 **Feedback Summary**: Thanks to CrewBloom’s efforts, the productivity increased significantly. They seamlessly communicated through virtual meetings. ""They have good resources."" **BACKGROUND** Please describe your company and position.I am the CEO of Infinity Commercial CapitalDescribe what your company does in a single sentence.Financial services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?VA **SOLUTION** How did you find CrewBloom?OtherWhy did you select CrewBloom over others?Good value for costHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.VA marketing **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?ProductivityDescribe their project management. Did they deliver items on time? How did they respond to your needs?Good valueWhat was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?Good resourcesAre there any areas for improvement or something CrewBloom could have done differently?No --- #### Recruitment Services for Mortgage Lending Company **The Project** - Services: Recruiting, Recruitment Process Outsourcing - Project size: Confidential - Project length: Jan. - May 2024 **Project Summary**: CrewBloom provided recruitment services to a mortgage lending company. The team assisted the client in finding talents for their sales and marketing department. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** HR Staff, Mortgage Lending Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review **The Review** — May 24, 2024 **Feedback Summary**: CrewBloom helped the client hire resources directly. The team managed the project well and worked closely with the client. They also communicated well via email and messaging apps. ""We were impressed with their willingness to work with us."" **BACKGROUND** Please describe your company and position. I am the HR of an advertising & marketing company Describe what your company does in a single sentence.Mortgage Lender **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Recruitment **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to meHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Help find talent to work with our marketing/sales department **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Direct hiring Describe their project management. Did they deliver items on time? How did they respond to your needs?YesWhat was your primary form of communication with CrewBloom?Email or Messaging AppWhat did you find most impressive or unique about this company?We were impressed with their willingness to work with us.Are there any areas for improvement or something CrewBloom could have done differently?No --- #### Sales Outsourcing for IT & AV E-Commerce Company **The Project** - Services: Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Apr. 2019 - Apr. 2021 **Project Summary**: An IT and AV e-commerce company hired CrewBloom to develop an inside sales team for them. The goal was to complement a US-based team with a team in the Philippines to drive monthly revenue. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, IT & AV E-Commerce Company - Industry: eCommerce - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Mar 28, 2024 **Feedback Summary**: The project was a huge success, so the client moved many teams to the Philippines. CrewBloom delivered everything on time and maintained excellent communication throughout the project. Overall, they stood out for their project management skills; the whole engagement went smoothly. ""This was our first BPO experience, and it went much smoother than expected."" **BACKGROUND** Please describe your company and position.I am the Sales Manager of the companyDescribe what your company does in a single sentence.e-commerce with an emphasis on IT and AV products **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Start an inside sales team in the Philippines to complement a US team. **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.started an inside sales team in the Philippines to complement a US-based team. Started with 2 individuals and grew from there. Deliverables were a monthly revenue goal, dials, conversations, and pipeline growth. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project was a huge success and was the beginning of moving many teams to the Philippines including customer service, IT, and marketing.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project was delivered on time - excellent communication.What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?This was our first BPO experience, and it went much smoother than expected. Project management and communication were excellent.Are there any areas for improvement or something CrewBloom could have done differently?all went smoothly. --- #### Back Office Outsourcing for Tax Credit Consultancy **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2023 - Jan. 2024 **Project Summary**: CrewBloom provided back-office outsourcing services for a tax credit consultancy. This included CrewBloom's team using an Excel template for executing the tasks and preparing the final deliverables. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Tax Cash - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 27, 2024 **Feedback Summary**: CrewBloom delivered the project as promised and saved a significant amount of time for the client. While they could've leveraged automated billing, their team demonstrated remarkable consistency and dedication throughout the engagement. ""We were amazed at their consistency."" **BACKGROUND** Please describe your company and position.I am the Founder of Tax CashDescribe what your company does in a single sentence.Our mission is to put cash back in business owners’ and nonprofits' pockets by filing amended payroll tax returns in compliance with the Employee Retention Credit (ERC) program. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Reduce founders' time spent executing work **SOLUTION** How did you find CrewBloom?Online SearchLinkedinWhy did you select CrewBloom over others?Great culture fitGood value for costHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Crewbloom contractors prepared final deliverables using an excel template. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Time saved!Describe their project management. Did they deliver items on time? How did they respond to your needs?Crewbloom executed as promised. Resource dedicated to our company was awesome.What was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?We were amazed at their consistency.Are there any areas for improvement or something CrewBloom could have done differently?Automated billing. --- #### Customer Service Outsourcing for IT Company **The Project** - Services: Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Nov. 2022 - Ongoing **Project Summary**: An IT company has hired CrewBloom to provide customer support outsourcing. The team works to improve the client's response time, efficiency, and customer satisfaction and overhaul their processes. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 3.5 **The Reviewer** Customer Support Manager, IT Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 26, 2024 **Feedback Summary**: CrewBloom's best-in-class customer support services have exceeded the client's metrics, improving their customer experience. The team deeply understands the product and executes tasks with a positive attitude. They communicate effectively and offer impressively quick onboarding processes. ""The team has been great at communicating and showing a great partnership."" **BACKGROUND** Please describe your company and position. I am the Customer Support Manager of an it services company Describe what your company does in a single sentence.We are critical to the creator workflow and enable users to make a living by sharing their passion with the world. Engage with your audience, create beautiful content, and monetize your products and services through features and tools that you love and save you time. So you have time to invest in your passion. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Improve Response Time and EfficiencyIncrease Customer Satisfaction **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Pricing fit our budgetHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Delivers best-in-class customer support Deeply understands the product, identifies root causes of issues, and works internally to resolve Actively improves CS processes & infrastructure **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Meeting or exceeding customer support metrics Positive attitude and hard work ethic Improving the customer experienceDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, the team has been great at communicating and showing a great partnership.What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Quick onboarding Quick assistance w/ team concernsAre there any areas for improvement or something CrewBloom could have done differently?N/A --- #### Recruitment Services for Business Advising & Coaching Company **The Project** - Services: Back Office Outsourcing, Recruiting - Project size: Confidential - Project length: December 2023 **Project Summary**: CrewBloom provided recruitment services for a business advising and coaching company. They helped hire an administrative assistant that fit the client's specific needs. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, The Alternative Board - Nassau - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 22, 2024 **Feedback Summary**: CrewBloom quickly provided a qualified administrative assistant who fulfilled all duties successfully. They communicated efficiently via virtual meetings and email. Customers can rely on CrewBloom's candidates, employees, and assistants. Their customer service was top notch. ""CrewBloom quickly supplied applicable candidates."" **BACKGROUND** Please describe your company and position.I am an executive of The Alternative Board - NassauDescribe what your company does in a single sentence.The Alternative Board - Nassau puts business owners together in peer groups where they discuss common challenges they face, i.e., Time, Money, People, Vision, Strategy, Work/Life Balance, and their Exit Plan, to name a few. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?We hired CrewBloom to find an administrative assistant that fit our specific needs. **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to melistened to what we neededHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.It was imperative to interview only the VAs who fit the criteria we benchmarked for the position with our DISC and Driving Forces assessment. Duties include:working for two business owners between three different companies using Microsoft Office suite to tackle anything from a spreadsheet to a PowerPoint presentation. offering exceptional customer service to our clients a willingness to show us newer and better ways of doing things calendar scheduling/keeping track of calendar changes keeping track of meeting days/times/hosts for six Boards with 40 clients answering emails on our behalf dictation being the point of contact for our corporate accounting department confirming meetings and events using Hubspot tracking when to invoice clients ability to work with QuickBooks online **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?It is an ongoing project. We have a VA who is fulfilling the duties successfully.Describe their project management. Did they deliver items on time? How did they respond to your needs?CrewBloom quickly supplied applicable candidates.What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company listened to our needs and we were able to hire an awesome virtual assistant almost immediately. Our Client Success Manager, Agatha, matched the perfect candidate to our very specific needs. From the very start, her ongoing support has made this whole process easy. Our VA, Charm, is all that we need. Her attention to detail is appreciated; she is proactive when having only a few details provided to her; she communicates well; she strives to get the job done. She has a smile that shines through her emails, too! CrewBloom's customer service is great, and the employees and assistants are top-notch. It offers them a unique position in this crowded field!Are there any areas for improvement or something CrewBloom could have done differently?We are pleased with CrewBloom. --- #### Graphic Design for Marketing & Branding Agency **The Project** - Services: Content Marketing, Graphic Design, Web Design - Project size: Less than $10,000 - Project length: Oct. 2023 - Ongoing **Project Summary**: CrewBloom provides ongoing graphic design services for a marketing and branding agency. The team is responsible for designing content for display advertising. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Marketing & Branding Agency - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Dec 21, 2023 **Feedback Summary**: CrewBloom successfully delivers 6–10 builds a day and manages 40 legacy end clients. Moreover, their efforts have helped streamline the web process. The team is effective, responsive, and communicative via emails and messaging apps. Overall, they're easy to reach and outstandingly well-organized. ""CrewBloom has done a great job."" **BACKGROUND** Please describe your company and position.I am the Project Manager of the companyDescribe what your company does in a single sentence.Marketing/ Branding Agency **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Outsourcing Graphic DesignOutsourcing Content Management **SOLUTION** How did you find CrewBloom?Online SearchOtherWhy did you select CrewBloom over others?High ratingsPricing fit our budgetGood value for costHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Graphic design for display advertising. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Delivery of 6-10 ad builds a day Managing 40 of our legacy clientssocial media posting Streamlining Web ProcessDescribe their project management. Did they deliver items on time? How did they respond to your needs?They did a great job. Agatha is wonderful and effective. Niko and Ibrahim are Fantastic.What was your primary form of communication with CrewBloom?Email or Messaging AppWhat did you find most impressive or unique about this company?How easy they are to get ahold of, and how well they manage their teams.Are there any areas for improvement or something CrewBloom could have done differently?No, CrewBloom has done a great job. --- #### Sales Solutions for Rental Software Provider **The Project** - Services: Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Feb. 2021 - Nov. 2023 **Project Summary**: CrewBloom was hired by a rental software provider for their sales outsourcing services. The team was responsible for reaching out to prospective clients to book sales demos. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, TapGoods - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 15, 2023 **Feedback Summary**: Thanks to CrewBloom’s efforts, the team was able to conduct sales meetings with qualified leads. The team was highly responsive and professional from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's excellent work culture. ""They were professional, passionate, responsive, innovative, and caring."" **BACKGROUND** Please describe your company and position.I am the CEO of TapGoodsDescribe what your company does in a single sentence.TapGoods makes renting easier by providing rental companies with the industry's most powerful and user-friendly business software and ecommerce tools. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?book more demos with qualified buyers **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?High ratingsGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.CrewBloom helped us reach out to prospects and get qualified prospects booked for sales demos. Doing so is not easy, and their staff was able to reach prospects, overcome objections, and get meetings booked that led to great new customers. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?New meetings booked and conducted with qualified leadsDescribe their project management. Did they deliver items on time? How did they respond to your needs?They were professional, passionate, responsive, innovative, and caring. Great team!!What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They have a unique style and strong culture that shines through.Are there any areas for improvement or something CrewBloom could have done differently?There was nothing they needed to improve on. --- #### Executive Outsourcing for Construction Company **The Project** - Services: Back Office Outsourcing, Document Digitization & Management, Executive Search - Project size: Less than $10,000 - Project length: Aug. - Nov. 2023 **Project Summary**: CrewBloom provided a director of production management for a construction company. This person was in charge of data sourcing, input management, insurance adjuster interactions, and overall project management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Owner, Falling Water Construction - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Nov 8, 2023 **Feedback Summary**: The production management director excelled at completing and managing projects streamlining their flows. She was available, proactive, communicative, and great at handling tasks and creating valuable solutions. Moreover, CrewBloom helped expand the client's company cost-effectively. ""They're able to provide a cost-effective way to help me expand my company's potential."" **BACKGROUND** Please describe your company and position.I am the Owner of Falling Water ConstructionDescribe what your company does in a single sentence.We are a residential storm restoration insurance claim and construction company. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Production Management **SOLUTION** How did you find CrewBloom?Cold CallWhy did you select CrewBloom over others?High ratingsPricing fit our budgetGood value for costHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.As a director of production management, key role includes data sourcing, input management. Interacting with the insurance adjusters. Project Management that includes invoicing, supplementation, organizing sub-contractors invoices and supply chain management. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Finalization of projects, Project flows and Project Management.Describe their project management. Did they deliver items on time? How did they respond to your needs?Lyn was always available. She followed through assignments, jungled tasks and created her own feedback spreadsheets and consistently advanced out company's ability to interact between project managers and project management by using dropbox. In short, she was able to evaluate my company's needs by creating advanced communication tools between production management and upper management leading to a higher level of customer satisfaction and ability for us to handle more projects than ever before.What was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?As per Crewbloom, they're able to provide a cost-effective way to help me expand my company's potential by helping me outsource a quality experienced personnel that I wouldn't be able to afford in my market.Are there any areas for improvement or something CrewBloom could have done differently?None that I can think of. --- #### Outsourcing Services for Outbound Marketing Company **The Project** - Services: Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Apr. - Oct. 2023 **Project Summary**: CrewBloom was hired to provide outsourcing services for an outbound marketing company. The team is responsible for scheduling meetings with the CFO. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Karma Calls - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 1, 2023 **Feedback Summary**: Thanks to CrewBloom’s efforts, the client was pleased with the outcome of the engagement. The team was responsive, reliable, and reliable.  ""They have a fabulous attitude, are reliable, and are responsive."" **BACKGROUND** Please describe your company and position.I am the Founder of Karma CllsDescribe what your company does in a single sentence.Outbound Marketing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Meetings Set **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Referred to meHow many teammates from CrewBloom were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Set meetings with CFO **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Meetings setDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always on time and extremely responsive.What was your primary form of communication with CrewBloom?Virtual MeetingWhat did you find most impressive or unique about this company?They have a fabulous attitude, are reliable, and are responsive.Are there any areas for improvement or something CrewBloom could have done differently?No --- #### Accounting Virtual Assistance for Property Management Co **The Project** - Services: Accounting, Finance & Accounting Outsourcing (FAO), Staffing - Project size: Less than $10,000 - Project length: June - Sep. 2023 **Project Summary**: CrewBloom provided accounting virtual assistance for a proper management company. The team provided accounting assistance, bill entry assistance, and email management support. **Review Rating**: 4.5 - Quality: 3.0 - Schedule: 3.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Accounting Manager, Property Management Company - Industry: Real estate - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 29, 2023 **Feedback Summary**: CrewBloom met the client's expectations and showed an impressive work ethic and a human-centric approach. CrewBloom's success manager provided good candidates and was wonderful throughout the interview process. The team used Hubstaff for management, met deadlines, and was communicative. ""CrewBloom was fantastic overall."" **BACKGROUND** Please describe your company and position.I am the Accounting Manager of a real estate companyDescribe what your company does in a single sentence.Property Management Company **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Accounting VA **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?High ratingsGreat culture fitHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Accounting Assistant;Bill entry assistance and email management. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?HubStaff, Manual MonitoringDescribe their project management. Did they deliver items on time? How did they respond to your needs?CrewBloom was fantastic overall. The client success manager was wonderful to work with throughout the interview process and providing candidates. Highly recommend them!What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The work culture, communication and human-centric nature.Are there any areas for improvement or something CrewBloom could have done differently?This is very specific to my VA - but what we were looking for in a candidate were not met for my department. --- #### Recruitment Services for Drug Testing Supplier **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing, Staffing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: A drug testing supplier has hired CrewBloom for recruitment services. They've provided contractors that handle internal processes and other client-facing resources to manage sensitive data. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Department Manager, Mergers Marketing - Industry: Consumer products & services - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Aug 7, 2023 **Feedback Summary**: Thanks to CrewBloom's efforts, the client has seen an increase in productivity and turnaround times. CrewBloom's team responds quickly to all needs and questions. They take the time to understand the company and its candidates and are communicative. "''They have been very attentive to our needs.''" **BACKGROUND** Please describe your company and position.I am a Department Manager at Mergers MarketingDescribe what your company does in a single sentence.We sell drug testing supplies and background checks. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Hire great candidatescreate a successful partnershipgrowth **SOLUTION** How did you find CrewBloom?ReferralWhy did you select CrewBloom over others?Pricing fit our budgetReferred to meHow many teammates from CrewBloom were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Some contractors hired handle internal processes that deal with our products and services. Some are client facing while others are handling sensitive data information. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Have increase productivity and turn around time.Describe their project management. Did they deliver items on time? How did they respond to your needs?All needs and question were handled swiftly.What was your primary form of communication with CrewBloom?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They truly take the time to get to know our company as well as our candidates. They are very communicative towards our contractors.Are there any areas for improvement or something CrewBloom could have done differently?We had a rough start at the beginning. I believe this was more due to the changing of our account managers assigned to us by CrewBloom. We have had that straightened out since then. They have been very attentive to our needs. --- #### Customer Support for Footwear Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Apr. - July 2023 **Project Summary**: CrewBloom provides customer support to a footwear company. They respond to customer emails and messages, process daily orders, manage refunds, resolve shipping errors, and dispute credit card chargebacks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Global Director of Supply, Footwear Company - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 11, 2023 **Feedback Summary**: CrewBloom has helped the client quickly respond to the end customers' inquiries and reduce customer complaints. The vendor's team is timely and always attentive to the client's needs. They also maintain constant communication through email and messaging apps. ""They are always very attentive to our needs and constantly communicate with us."" **BACKGROUND** Please describe your company and position.I am the Global Director of Supply of a retail companyDescribe what your company does in a single sentence.Footwear wholesale and retail. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CrewBloom to accomplish?Provide great customer service to our online clients **SOLUTION** How did you find CrewBloom?Online SearchWhy did you select CrewBloom over others?High ratingsGreat culture fitGood value for the costHow many teammates from CrewBloom were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Respond to customer emails and messages in a timely manner Process daily orders by retrieving the data, revising it, and providing it to the warehouse for picking and shipping.Credit customers if items are out of stock. Also, notify and refund them. Resolve shipping errors and discrepancies Process warranty claims as necessary Dispute credit card chargebacks Reverse failed transactions in the system Perform other tasks as deemed necessary by the company **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Quick responses to customers' inquiries Low level of complaints by customers on services providedDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always delivered items on time and responded to our needs.What was your primary form of communication with CrewBloom?Email or Messaging AppWhat did you find most impressive or unique about this company?They are always very attentive to our needs and constantly communicate with us.Are there any areas for improvement or something CrewBloom could have done differently?I cannot think of anything at this time. --- #### Sales & Customer Support for E-Commerce Startup **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: An e-commerce startup hired CrewBloom to provide onboard support representatives. The representatives will take inbound calls for the client.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, E-Commerce Startup - Industry: Arts, entertainment & music - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jan 19, 2021 **Feedback Summary**: Thanks to CrewBloom's efforts, the client is satisfied with the representatives. The team is always ready to assist the client with all the training and communication, resulting in a very effective collaboration.  ""I like the quality of representatives the most and the way their pricing model works for us." " **BACKGROUND** Please describe your company and your position there. Sales Manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? We hired CrewBloom to outsource sales and customer support representatives for our team. What were your goals for this project? We wanted to onboard 5 support reps to take inbound calls. **SOLUTION** How did you select CrewBloom? Google search. Describe the project in detail. We found them via Google and hopped on a discovery call to learn about their services. We liked their free trial and quick onboarding (2 weeks) that's why we decided to test out their services. What was the team composition? We met a BDM and a Success Manager, not including their founder. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? It was excellent. After the kickoff call, we set an interview date and a training date. We love that they were very transparent during the kickoff call and managed to set our expectations properly. How effective was the workflow between your team and theirs? It was our first time outsourcing reps so training and communication was a bit shaky at first but their Success Team was their to always assist us that's why collaboration was very effective. What did you find most impressive about this company? I like the quality of representatives the most and the way their pricing model works for us. Are there any areas for improvement? None at the moment. --- #### Outbound Call Center Services for Real Estate Firm **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Sep. - Nov. 2020 **Project Summary**: In order to reach out to a massive number of people, a real estate firm hired CrewBloom to supply them with outside sales agents to offer the properties of their third-party clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, The Klapper Group - Industry: Real estate - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 9, 2020 **Feedback Summary**: Thanks to the services provided by CrewBloom, the client's end goal was met. The team was able to acquire leads with absolute efficiency and effectiveness.  ""The most impressive thing about the company was the quality talent of the team they provided." " **BACKGROUND** Please describe your company and your position there. Director of operations for a real estate sales team. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? We hired CrewBloom to supply an outside sales agent. What were your goals for this project? Outside sales agent to obtain leads for real estate transactions. **SOLUTION** How did you select CrewBloom? We found crew bloom on google, and were very impressed by the team and knew right away they were a great company to work with. Describe the project in detail. We hired an outside sales agent to call neighborhoods to seek homes for sale for our current clients. What was the team composition? We had an outside sales agent, Dovie who was wonderful. Jay and Jhym also helped make sure the team stayed on track and accountable so it was relatively hands free for us. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Dovie obtained several real leads for the team to follow up with. How effective was the workflow between your team and theirs? The work flow was extremely effective. We were able to generate business due to Dovie's hard work. What did you find most impressive about this company? The most impressive thing about the company was the quality talent of the team they provided. --- #### Conversation Analysts for Software Solutions Company **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Apr. 2020 - Ongoing **Project Summary**: A software services company hired CrewBloom to listen to, evaluate, and analyze sales calls. The goal was to provide accurate data to gather up the entire profile of their client's prospect KPI's. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Conversation Analytics, scaleMatters - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2020 **Feedback Summary**: Thanks to the efforts of the CrewBloom team, the company was able to provide their client with key analyses that will ultimately help them reach their goals. The company was most impressed by how teachable all the members of the CrewBloom team were, resulting in a pleasant working partnership. ""The company was able to find hard working and teachable employees. They have been a joy to work with." " **BACKGROUND** Please describe your company and your position there. Currently work a Software and Services company that helps early stage IT companies scale their sales and marketing through science like precision. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? Conversation Analysts. We hired the CB team to listen, evaluated and analyze sales calls. What were your goals for this project? The goals is to provide accurate data to gather up the entire profile of our customer's prospect (From Goals to challenges) **SOLUTION** How did you select CrewBloom? We did personalized interviews that came to us from CB. Describe the project in detail. The goals is to provide accurate data to gather up the entire profile of our customer's prospect (From Goals to challenges). They are under my guidance on what to be doing on a day to day basis. They are very self sufficient at this point. What was the team composition? We hired 4 CB. The team has not expanded yet but we are hopeful that will change. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our CB has provided KEY analysis of our customer's prospect in order to ultimately help support the mission of lowering our customer's CAC How effective was the workflow between your team and theirs? Very effectie What did you find most impressive about this company? The company was able to find hard working and teachable employees. They have been a joy to work with. Are there any areas for improvement? N/A --- #### Outbound Sales for IT & Cybersecurity Solutions Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Oct. - Jan. 2020 **Project Summary**: An IT and cybersecurity solutions company partnered with CrewBloom in order to develop their outbound sales process. The goal was to generate more sales appointments for the business.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, RCS Professional Services - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2020 **Feedback Summary**: The team was able to book two appointments in just the first week of the partnership, and the company is eagerly awaiting more in the coming months. The company could not envision working with any other team in this capacity. ""Love the company culture, the positivity, and the commitment of everyone on this team." " **BACKGROUND** Please describe your company and your position there. RCS Professional Services is a full-service IT Managed Service Provider offering IT and Cyber-security solutions, products, and services to small and medium-sized businesses in the New York Tri-state and Atlanta areas. RCS proactively develops and maintains the individualized IT infrastructure that its client companies need to both sustain their businesses --- and grow. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? Developing our outbound sales process and generating more sales appointments What were your goals for this project? To book sales appointments **SOLUTION** How did you select CrewBloom? We couldn't imagine working with anyone else Describe the project in detail. Hired a F/T sales rep. via CrewBloom and have them make outbound dials to targeted leads to book appointments. What was the team composition? A full-time dialer **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The dialer has been terrific so far. He set 2 appointments in his first week with us! Looking forward to more... How effective was the workflow between your team and theirs? CrewBloom's team is gold. What did you find most impressive about this company? Jay, our Account Manager, and Brianna, the Founder is a true powerhouse. Love the company culture, the positivity, and the commitment of everyone on this team. Thanks for helping us grow! Are there any areas for improvement? Nope. --- #### Demand Generation Services for Sales & Marketing Software **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: CrewBloom provides ongoing call center services for an automated sales and marketing software solution. They respond to inbound leads who are currently using a free trial version, encouraging more subscriptions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, SalesNexus.com - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 1, 2019 **Feedback Summary**: With CrewBloom's support, the team is able to better engage warm leads that already have the software on the top of their minds. As a result, subscription numbers have tripled. CrewBloom is easy to work with, promising a quick ramp-up process to test their services. ""They have great communication and are a very experienced team." " **BACKGROUND** Please describe your company and your position there. I'm the CEO of SalesNexus.com. We provide sales and marketing automation solutions to B2B brands around the world. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CrewBloom? We needed fast response to new inbound leads. What were your goals for this project? Increase new inquiry engagement. **SOLUTION** How did you select this vendor? Crewbloom provides an easy training/ramp up process that makes it easy to try out their team without long term commitment or hassle. Describe the project in detail. Crewbloom's team calls new free trials of our solution almost instantly to ensure we respond to their needs immediately and engage the customer in our solution while it's top of mind for them. What was the team composition? Very experienced telemarketing, demand gen professionals who have a proven track record of success. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have been able to engage 100% more free trials in our training offerings and tripled subscription sales as a result. How effective was the workflow between your team and theirs? Crewbloom is super easy to work with. The provide a full time project manager to help coordinate and measure results. What did you find most impressive about this company? They have great communication and are a very experienced team. Are there any areas for improvement? None --- ## Portfolio & Awards ### Hire Your Virtual Dental Sales and Support Rep Introduction Sun Dental Labs is at the forefront of innovating the dental industry by using a digital approach. They provide solutions and high-quality restoration products to improve traditional dental methods, thus making a more efficient and painless process for customers. Experimental Phase In line with their mission to go digital, they partnered with CrewBloom to help with their outbound sales activity. Having no experience in outsourcing, it was agreed the partnership is in an experimental phase by starting with one CrewBloom contractor. Going Remote CrewBloom's sales rep generated numbers equal to the total output of the lab's in-office sales team hence 4 additional contractors were requested. Overall performance exceeded outlined KPIs, thus, SunDental decided to adopt a 100% remote sales team with CrewBloom after only 4 selling weeks. How Did We Do? $34 Million Revenue Generated Averaging $5.2k Per Account 49k Total Ordered Cases 6.6k Accounts Ordering NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### Hire Your High-Performance SDRs Monoprice is an enterprise electronics e-commerce platform that got started selling cables on eBay in 2002. They have built a stellar reputation for product excellence and customer service. Today, Monoprice offers over 7,000 high-quality, affordable electronics, and accessories to consumers worldwide. What's their challenge? Monoprice was unable to capitalize on its potential market share given the time required to source technical sales talent with enterprise experience. CrewBloom was brought on to expand their SDR team, responsible for converting cold leads into qualified prospects that make recurring purchases. CrewBloom sourced candidates with technical, enterprise selling experience that would meet their standards of customer obsession. Their team nurtured leads in underserved market segments converting them to repeat buyers. Working closely with their leadership team, they were able to re-engage dormant customers by innovating their existing sales process. So, how did we do? Simultaneously working with client executives, CrewBloom executed an outbound campaign to fill their pipeline. CrewBloom generated 924 qualified leads contributing to total revenue of $1,325,485 while hitting 102% of the target gross shipped sales. NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### Hire Your Dedicated Virtual Quality Analysts scaleMatters is a data-first business intelligence company that enables CEOs and revenue leaders to understand the end-to-end cost-effectiveness of their customer acquisition strategies while empowering organizations to spend sales and marketing dollars more efficiently. Challenges scaleMatters faced significant operational challenges that required a lot of manual hours logged. They needed experienced Quality Analysts to fill in performance gaps. Solving this problem would empower prospects and clients to visualize opportunities resulting in more profitable sales transactions.   They partnered with CrewBloom to help build a team of experienced quality analysts with an extensive understanding of prescriptive analytics, capable of converting data into value to be communicated to clients and prospects. Results The team leveraged their experience in business intelligence technology that helped boost their performance, lessen the costs, and enhance operations for the client. The team created a seamless process that helped identify sales opportunities that impressed the client. CrewBloom’s ability to find talent and how we have lessened their expenses helped them realize that a long-term partnership with CrewBloom is the only way to go. NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### Hire Your Dream Virtual SaaS Sales Team Broadly is looking for a way to impact businesses to get seen and found by today’s consumers, and quickly recognized that online reviews and SEO were the answer. Since then, they’ve rapidly grown to support thousands of local businesses and provide an intuitive solution that fits easily into the daily lives of local businesses. Experimental Phase With zero experience in outsourcing, Broadly decided to start with 2 hires. After a month of dialing and our remote staff proving to be an asset to the business, Broadly requested three additional remote sales professionals to join their remote sales team. Raising The Bar CrewBloom virtual sales professionals were originally requested to make 40 dials per day. They exceeded the goal and KPIs were then raised to 80, doubling the initial goal. Now, our agents are requested to make 120 dials daily, tripling the original goal in less than six months, with Broadly raising the bar not just for the remote team, but also for their in-office team. How Did We Do? Starting the partnership in October, with the company generating less than 20k NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Today! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch   ### Hire Your Dream Virtual Account Managers WebFX initially worked with CrewBloom on a trial project to find a Digital Account Manager to join their team remotely. Whilst they already have a very good idea about Remote Staffing and have also approached other Remote Staffing agencies, they have decided to work with CrewBloom on a probation status for only one hire. Three months into the project, the client approached us to have a conversation regarding the process of fully absorbing our contractor as an internal hire. This is a massive win not only because it shows how fully capable our contractors are, but also reinforces our belief that the best talent is global.  After ending the project, WebFX continued to engage us in finding other resources to join their sales and development team.  NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### Hire Virtual E-commerce Customer Support Experts Brock Beauty is an innovative natural hair and skincare company, committed to delivering healthy solutions to its ever-growing global network of users and fans.   The nature of their business and their customers meant that they would receive a high number of inbound customer service calls, emails, and social media inquiries. With a limited number of employees, Brock Beauty did not have the capability to handle all inquiries in a timely manner. They also wanted to reduce labor costs to allocate more funds for marketing and expansion activities. Brock Beauty found that CrewBloom’s Remote Staffing business model is the most cost-effective way to scale their customer service operations and improve the maximum efficiency of their process.  CrewBloom has formed a team of specialists that engage with and respond to their user base – more like a fanbase- via phone, chat, and email. The team is also responsible for Brock Beauty’s social media accounts like Facebook and Instagram.   What's the partnership outcome? CrewBloom has resolved the two main challenges Brock Beauty faced before partnering with CrewBloom. Not only have we achieved a 100% resolution rate however maintained an average 5-star customer satisfaction score rating. In addition, their costs were reduced by over 70% in comparison to the cost of onshore talent. NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### More CrewBloom Client Testimonials! We're always been proud of the fact that we have worked with multiple clients who have had zero experience in remote outsourcing but have been our longest-running clients. Starting with one contractor, our clients grew their remote team with us and explored other services that we can offer. One of the determining factors why clients love working with us is the quality of hires we provide, coupled with the affordability of our services. Work with us to make your hiring easier, faster, and less costly. Check out our client testimonials to see what we've done so far! https://bit.ly/crewbloomclienttestimonials  NEXT STEPS: Ready to Try Us Out? Get Your Free 5-Day Trial Now! Book Your Discovery Call Here: https://meetings.hubspot.com/sales3280/clutch ### Industry Recognitions - CrewBloom is WBENC-Certified - CrewBloom Enhancing Outsourcing Service - Scaling Up Services by CrewBloom - Remote Job Tips from CrewBloom - CrewBloom at Running Remote - Get To Know CrewBloom's Women Founders - CrewBloom Makes Remote Job Search Easier - CrewBloom Redefines Traditional Sales Outsourcing ## Key Clients - Pfizer - WebFX - GovSpend - MonoPrice - Melissa - Shokz - Broadly ## Packages ### Customer Service Outsourcing Packages Unlock the potential of your customer service with our flexible staffing solutions. Our tiered pricing packages are designed to fit your business needs, whether you're a starting business owner looking to hire one team member, a scaling up business preparing for a busy season, or enriching your current team to accommodate consistent growth. | Feature | Small ($1,999/month) | Medium ($7,999/month) | Large ($12,999/month) | |---------|---------|---------|---------| | Pre-Vetted Hires | ✓ | ✓ | ✓ | | Managed Payroll | ✓ | ✓ | ✓ | | Any Timezone | ✓ | ✓ | ✓ | | Client Success Manager | ✓ | ✓ | ✓ | | Free Replacement | ✓ | ✓ | ✓ | | Trial Period | ✓ | ✓ | ✓ | | No. Of Hires | 1 | 5 | 10 | --- ## Locations (1) ### New York, NY (Headquarters) - 347 5th Ave #1402 - New York, NY 10016 - United States - 10 - 15 employees - Phone: +1 (718) 747-8756 ## Contact CrewBloom [Send a message](https://clutch.co/profile/crewbloom) ### Connect on Social - [LinkedIn](http://linkedin.com/company/crewbloom/) - [Facebook](https://www.facebook.com/crewbloom) - [X](https://www.twitter.com/crewbloom) - [Instagram](https://instagram.com/crewbloom)