Aidey

BACKGROUND

Please describe your company and position.

I am the Operational Director of Euroforest Ltd

Describe what your company does in a single sentence.

Euroforest is the leading provider of harvesting and marketing services to the UK forest industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• We needed a team to manage incoming calls for identity verification, account lockouts, and general app usage questions for our mobile banking product.

SOLUTION

How did you find Aidey?

• Online Search
• Clutch Site

Why did you select Aidey over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Aidey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They took over our Tier 1 support line, handling password resets, basic how-to questions, and KYC follow-ups. They also flagged any suspicious behavior and documented high-risk calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our average wait time dropped by 70%, and customer satisfaction rose from 3.5 to 4.6 stars on the App Store. We also noticed fewer duplicate tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were excellent. They delivered detailed QA audits weekly and maintained compliance logs without us having to ask.

What was your primary form of communication with Aidey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their call scripts were nuanced they weren’t just reading prompts. Agents had emotional intelligence.

Are there any areas for improvement or something Aidey could have done differently?

We wish we had added voice biometric authentication sooner they would’ve implemented it well.

BACKGROUND

Please describe your company and position.

I am the President of RMA of New York

Describe what your company does in a single sentence.

Reproductive Medicine Associates of New York is led by a team of doctors and scientists with extensive reproductive endocrinology, fertility and urology experience and training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• We needed a team to manage incoming calls for identity verification, account lockouts, and general app usage questions for our mobile banking product.

SOLUTION

How did you find Aidey?

• Online Search
• Clutch Site

Why did you select Aidey over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Aidey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They took over our Tier 1 support line, handling password resets, basic how-to questions, and KYC follow-ups. They also flagged any suspicious behavior and documented high-risk calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our average wait time dropped by 70%, and customer satisfaction rose from 3.5 to 4.6 stars on the App Store. We also noticed fewer duplicate tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. They delivered detailed QA audits weekly and maintained compliance logs without us having to ask.

What was your primary form of communication with Aidey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their call scripts were nuanced — they weren’t just reading prompts. The agents had emotional intelligence.

Are there any areas for improvement or something Aidey could have done differently?

We wish we had added voice biometric authentication sooner — they would’ve implemented it well.

BACKGROUND

Please describe your company and position.

I am the Head of Product of Zirtue

Describe what your company does in a single sentence.

We are creating a financially inclusive world by digitizing and mobilizing loans between friends and family. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• We needed help processing bookings, verifying third-party invoice data, and managing loyalty program entries across 6 locations.

SOLUTION

How did you find Aidey?

• Online Search
• Clutch Site

Why did you select Aidey over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Aidey were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aidey processed all third-party invoices, updated room occupancy logs, and input loyalty program data into our CRM. They also flagged mismatches and errors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Invoice processing time dropped by 60%, and loyalty program errors were nearly eliminated. Internal staff saved 20+ hours per week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always punctual. They sent a weekly error log and adjusted processes as needed.

What was your primary form of communication with Aidey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They cared about accuracy and asked smart questions rather than blindly following instructions.

Are there any areas for improvement or something Aidey could have done differently?

A little more initial training on our booking codes would’ve sped up onboarding.

BACKGROUND

Please describe your company and position.

I am the former Technical Leader of MycoWorks

Describe what your company does in a single sentence.

We’re on a journey to Grow the Future of Materials. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• We needed to scale our user verification (KYC) and content moderation operations. As a platform for indie game developers and players, we have a large and growing user base — and keeping that space safe, clean, and compliant became a full-time job. Aidey was brought in to manage content flagging, profile reviews, and ID checks so our developers could focus on product growth.

SOLUTION

How did you find Aidey?

• Online Search
• Clutch Site

Why did you select Aidey over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Aidey were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aidey handled:
Daily review of flagged in-game chats and usernames
Manual ID verification for flagged accounts (especially those involving purchases or reports)
Pattern analysis of repeat offenders
Weekly audit reports on rule enforcement consistency
Quarterly compliance updates to our legal team
They also logged all actions in our internal platform and suggested improvements to our filtering algorithms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Moderation turnaround time dropped from 36 hours to under 6. User complaints about abuse declined by 40%, and false positives on flagged content were cut in half. Our Trust & Safety backlog was essentially cleared within six weeks of onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Aidey was extremely proactive. Their QA lead set up weekly syncs with our team to refine moderation guidelines, and they flagged areas where our rules were too ambiguous. They also built a report template that saved us 6+ hours/month of internal analytics work.

What was your primary form of communication with Aidey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their cultural alignment. Our user base skews Gen Z, and their team just “got” the community vibe. They made nuanced calls on language and tone that AI filters miss. Also, they didn’t just do the job — they worked with us to evolve our rules over time.

Are there any areas for improvement or something Aidey could have done differently?

We occasionally had timezone gaps on weekends, but after raising it, Aidey adjusted their shift schedule to give us near-24/7 coverage. They were open and quick to adapt.

BACKGROUND

Please describe your company and position.

I am the Manager, Project Delivery of Unisys

Describe what your company does in a single sentence.

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• We hired AIDEY to enhance our customer support operations by providing reliable and professional customer service, call center, and back office outsourcing solutions.

SOLUTION

How did you find Aidey?

Clutch Site

Why did you select Aidey over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Aidey were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AIDEY handled a full range of customer support and back-office services for us. Their team provided multilingual customer service via phone, email, and chat to ensure our clients received prompt and helpful responses. They also managed inbound and outbound calls through their call center operations, supporting both sales and customer care activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with AIDEY delivered impressive and measurable outcomes for our business. We saw a significant improvement in customer satisfaction ratings, with our CSAT scores increasing by [X]% within the first few months. Response times were reduced noticeably, enabling us to address customer inquiries and issues faster than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication throughout the engagement, keeping us updated on progress and promptly addressing any concerns or changes in requirements. They consistently delivered all tasks and deliverables on time, and in many cases, ahead of schedule. AIDEY was flexible and responsive to our needs, quickly adjusting to our requests and always ensuring that our priorities were met. Their professionalism and dedication truly set them apart.

What was your primary form of communication with Aidey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about AIDEY was their genuine commitment to delivering excellent service and their ability to seamlessly integrate with our team. They didn’t just act as an external vendor — they felt like a true extension of our business. Their attention to detail, proactive communication, and flexibility in handling changing needs really stood out.

Are there any areas for improvement or something Aidey could have done differently?

If there’s one area where there could be minor improvement, it would be to further enhance the speed of onboarding new team members to ensure they are fully up to speed with our processes even faster.

BACKGROUND

Please describe your company and position.

I am the Head of Customer Support of CVMaker

Describe what your company does in a single sentence.

At CVMaker, we're dedicated to helping you in your job search. We understand the challenges, uncertainties, & frustrations, but we're here to help. We've been in your shoes, and our team of professionals know what it takes to create a CV that stands out and opens doors. 
Our goal is simple; we want to provide the tools, resources, and support for your entire career journey. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aidey to accomplish?

• Provide personal Customer Support in a timely manner

SOLUTION

How did you find Aidey?

Clutch Site

Why did you select Aidey over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Aidey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aidey has provided us with all the support agents that we needed. The key deliverables including:

CS agents supporting over 10 different languages in native tongue
Phone support with over 50k calls a year
Email support with over 300k emails a year
Chat support with over 100k chats a year
Translation work to help out our SEO & Content teams

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key metric from the project is that our customers are helped in a timely manner on a daily basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Aidey has always rapidly acted on all our requests, with updates on how the process was going. Whenever we need an agent that speaks a specific language they delivered in a timely matter. All agents provided by Aidey are/were very professional, eager to learn and a good fit for our team.

What was your primary form of communication with Aidey?

Email or Messaging App

What did you find most impressive or unique about this company?

It is good to know that you work together with a company that is always able to deliver in a professional and timely manner. We do not have to worry if we will be able to find the right fit for the job and we can count on Aidey to get the job done.

Are there any areas for improvement or something Aidey could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the Customer Success Director of a Project Management Software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aidey?

Customer Success

What were your goals for this project?

Achieve 24/07 coverage for our Customer Success Department.

SOLUTION

How did you select Aidey?

We reached out to them after a recommendation from our network.

Describe the project in detail.

We needed to extend our support window to 24/07 due to our worldwide expansion and needed to hire Customer Success Specialists with suitable experience from our industry and in suitable time zones.

What was the team composition?

2 Customer Success Specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is too early to point very clear outcomes but from the feel of things we believe that our retention rate will improve due to our new and improved service and extended support hours.

How effective was the workflow between your team and theirs?

So far so good, our account manager is available to us when needed and we are not experiencing any special problems.

What did you find most impressive about this company?

They simply deliver exactly as they promised — that is something that is always impressive about a supplier.

Are there any areas for improvement?

No, the service is flawless.

BACKGROUND

Please describe your company and your position there.

I am the Customer Support Manager of a short-term rental apartment company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aidey?

Customer Support

What were your goals for this project?

Outsource our guest communication to a quality and scalable service.

SOLUTION

How did you select Aidey?

They were recommended to us by another client.

Describe the project in detail.

We required a team to handle all of our guest communications from booking enquiries, special requests, booking modifications and in-stay enquiries.

What was the team composition?

Aidey recruited for us a team of 5 guest communication representatives to cover 24/07 support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since Aidey is a leading service provider in our industry, we enjoyed very quick and easy onboarding and the service launch was smooth and successful. Aidey already had the qualified person for the job.

How effective was the workflow between your team and theirs?

Since Aidey is a leading supplier in our industry we enjoyed very quick and easy onboarding and the service launch was smooth and successful.

What did you find most impressive about this company?

Aidey knows our industry quite well so not only that they were able to provide a good service but they were also able to provide added value from their broad industry perspective and advise in certain matters that optimised our internal processes.

Are there any areas for improvement?

I can’t think of any.

BACKGROUND

Please describe your company and your position there.

CEO of SaaS company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aidey?

Call Center

What were your goals for this project?

To provide support for our software for out of office hours.

SOLUTION

How did you select this vendor?

We reached out to them after a recommendation from our network.

Describe the project in detail.

Our clients are software development companies from all over the world and we needed to provide wider support coverage hours for them. We required a technical support team that is able to speak a mutual language with the developer from the other side of the line, take them through several troubleshooting steps and make professional and detailed escalations in case needed.

What was the team composition?

Right now, we have 2 Customer Service Representatives

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still experiencing a learning curve with the team but all in all we are happy.

How effective was the workflow between your team and theirs?

Training and management of the team is done mainly by us so this is not relevant.

What did you find most impressive about this company?

The information and nature of the service were communicated quite well. This is the first time that we outsource and Aidey explained to us everything we had to know about it to avoid mismatch in expectations.

Are there any areas for improvement?

None, they are very receptive and flexible to our requests

BACKGROUND

Please describe your company and your position there.

I am the COO of an e-commerce software company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aidey?

Chat and email support for our software.

What were your goals for this project?

We are growing quite fast and it was the time to outsource our support and make it more scalable and cost-efficient.

SOLUTION

How did you select this vendor?

They approached us through Linkedin just in the right timing.

Describe the project in detail.

Aidey’s agents take care of our clients' inquiries and deal with a variety of tickets from onboarding and installation issues to day to day troubleshooting of bugs and product education.

What was the team composition?

They have a team of 5 agents that are all graduates of Information Technology or Computer Science.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are only working with Aidey for a few months but so far it seems that the project is meeting the expectations and the agents are serving our clients professionally.

How effective was the workflow between your team and theirs?

We are growing our business with Aidey gradually and adding an extra agent every month or so.

What did you find most impressive about this company?

So far they are meeting our expectations, that’s really it.

Are there any areas for improvement?

We had one trainee that ended up not being suitable for the position but that’s understandable, it happens also with in-house people.