Adentcom Contact Center & BPO Reviews (6), Pricing, Services & Verified Ratings

We help your company create amazing CX

With our areas of expertise, we’ll help your business outsource calls, live chats, tickets, emails and more.

Min project size
Undisclosed
Hourly rate
< $25 / hr
Employees
50 - 249
Year founded
Founded 2013
Languages

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

Adentcom offers competitive pricing with high value, as noted by multiple clients. They are praised for responsiveness and quality service across various projects, with teams ranging from 2 to over 20 employees. Clients consistently report satisfaction with costs fitting their budgets.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Adentcom Contact Center & BPO Review Insights

Overall Review Rating

4.9

Quality 5.0
Schedule 4.8
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Responsive and Effective Communication

Adentcom Contact Center & BPO is consistently praised for their responsiveness and effective communication. Clients note timely resolutions, willingness to discuss efficiencies, and regular contact, contributing to successful project management and client satisfaction.
Adaptability and Customization

Adentcom Contact Center & BPO is recognized for their adaptability and willingness to customize processes to meet specific client needs. This flexibility ensures that client requirements are met effectively, strengthening partnerships.
No Significant Areas for Improvement

Most clients did not identify significant areas for improvement, reflecting overall satisfaction with Adentcom Contact Center & BPO's services. This indicates a strong performance in meeting client expectations and delivering quality results.
Strong English and Multilingual Skills

Adentcom Contact Center & BPO is noted for their excellent English and multilingual capabilities, including Spanish. This skill set is crucial for clients requiring bilingual support and enhances communication with diverse customer bases.
Need for Continued Close Partnership

One client emphasized the importance of maintaining a close partnership as time progresses. Ensuring ongoing collaboration and alignment with client needs is an area to focus on for sustained success.
Professional and Experienced Team

Clients highlight the professionalism and experience of Adentcom Contact Center & BPO's team. Their ability to adapt to different situations and systems, coupled with their industry knowledge, results in high-quality service delivery and client satisfaction.

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Adentcom Contact Center & BPO Reviews

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Back Office Outsourcing Customer Service Outsourcing
$200,000 to $999,999
Jan. 2017 - Jan. 2025

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They understood our culture well and what we were trying to build."

Jun 10, 2025

Owner, Cover It Painting, SlateHouse & Home 365

Chad Gallagher

Home Services
Lancaster, Pennsylvania
51-200 Employees
Online Review
Verified

Adentcom Contact Center & BPO provided back-office support to painting and property management firms. They deployed receptionists, virtual assistants, and maintenance coordinators to assist the client.

Adentcom Contact Center & BPO hired over 20 people across the client's different companies. The team was fluent in English, responsive to the client's needs, and communicative via online meetings. They also demonstrated an understanding of the culture and vision of the client's companies.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Cover It Painting and SlateHouse and Home 365

Describe what your company does in a single sentence.

Property Management and also a painting company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

Maintenance coordinator
Receptionist

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

Great culture fit
Good value for cost

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

Maintenance coordination, virtual assistant, receptionist

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hired over a lot of people, well over 20. All were part of the same team. Across 2 different companies. Very happy with results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive to our needs

What was your primary form of communication with Adentcom Contact Center & BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

All in one space as opposed to across different areas.

Spoke great English

They understood our culture well and what we were trying to build.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

Nothing comes to mind

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very professional, and their experience is evident in the results."

Jul 21, 2025

Operations Manager, MoreMeetings.com

Evelyn Lee

Business services
Gulf Breeze, Florida
11-50 Employees
Online Review
Verified

Adentcom Contact Center & BPO provides appointment-setting services for a call center services company. The team supplies a business development agent with excellent English skills when required.

Adentcom Contact Center & BPO meets the client's goals and delivers quality meetings. The client works directly with the service provider's management team and communicates through chat, virtual meetings, and messages. The team is professional, and their experience is evident in the results.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of MoreMeetings.com

Describe what your company does in a single sentence.

MoreMeetings.com has been delivering call center services, focusing on B2B appointment setting, for the nation’s most respected IT hardware and software companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

Partnership.

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

Good value for cost
Company values aligned

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have contracted Adentcom to do the appointment setting for our clients. When we don't have the necessary employee bandwidth, Adentcom can supply a business development agent with excellent English skills. Their performance and service were excellent, as expected, and we were able to deliver the results our clients requested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to work with a Business Developer agent who had excellent English skills and had experience with cold calling. Our client's goals were met, and the quality of the meetings was good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked directly with the Adentcom management team and had access to the agents working on the projects. When needed, we used chat for communication, and when required, we set up virtual meetings. Every situation was timely resolved.

What was your primary form of communication with Adentcom Contact Center & BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are very professional, and their experience is evident in the results. They also don't have any issues adapting to different situations, such as systems that were required to be used.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

I can't think of anything.

RATINGS

5.0

Back Office Outsourcing Call Center Services
$10,000 to $49,999
Oct. 2020 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their personal commitment to the success of our business and our clients."

Aug 17, 2025

President, Auxillium

Amy Grajeda

Other industries
Greenwood Village, Colorado
51-200 Employees
Online Review
Verified

Adentcom Contact Center & BPO provides back-office outsourcing and call center services for a BPO firm. They manage inbound and outbound calls, data entry, and job applicant screening for tax credits.

Adentcom Contact Center & BPO works according to the client's PEER structure and meets their standard KPI. The team is responsive, easy to reach, and open to efficiency and change management discussions. They also display a personal drive for the success of the client's business and their clients.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Auxillium

Describe what your company does in a single sentence.

Business Process Outsourcing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

Take on inbound/outbound call center tasks for client
Complete data entry for client
Operate by our PEER structure

SOLUTION

How did you find Adentcom Contact Center & BPO?

Referral

Why did you select Adentcom Contact Center & BPO over others?

Company values aligned

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Screening job applicants for business tax credits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Standard KPI & functioning by our mentoring and coaching program

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always responsive. Easy to contact and discuss efficiencies and change management.

What was your primary form of communication with Adentcom Contact Center & BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The personal want for success of our business and our clients.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

As time goes on just ensuring that the partnership stay close.

RATINGS

4.5

Customer Service Outsourcing Recruiting
Confidential
Oct. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"The people attached to the project care, and it makes a world of difference.

Jun 10, 2025

Tax Credits Program Manager, Trusaic

Fidel Cornejo

Other industries
Los Angeles, California
51-200 Employees
Online Review
Verified

Adentcom Contact Center & BPO provides BPO services for a tax credits company. The team has screened and processed employees and provided customer service and data entry support.

Adentcom Contact Center & BPO has met the client's goals and provided KPIs and metrics. The team has communicated excellently and has been committed to meeting the client's needs. The client has been impressed with the team's dedication to exceeding expectations and delivering accurate results.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Tax Credits Program Manager of Trusaic

Describe what your company does in a single sentence.

We assist companies with tax credits, ACA compliance and pay equity/pay parity solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adentcom Contact Center & BPO to accomplish?

Screen and process paperwork for all new hires completing their WOTC screening process
Average handle time to remain below 5 minutes and 30 seconds

SOLUTION

How did you find Adentcom Contact Center & BPO?

Online Search

Why did you select Adentcom Contact Center & BPO over others?

High ratings
Pricing fit our budget
Great culture fit

How many teammates from Adentcom Contact Center & BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Screen and process employees for Federal tax credit elibility. Provide customer service and data entry assistance in English and Spanish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KPI's and metrics provided have met goals that were initially set

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team is great!. Amazing communication from their team. Always making sure they are meeting our needs and goals.

What was your primary form of communication with Adentcom Contact Center & BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The people. The people attached to the project care, and it makes a world of difference. It's not just about meeting goals or numbers with them. They want to make sure that everything is being done accurately and exceeding expectations.

Are there any areas for improvement or something Adentcom Contact Center & BPO could have done differently?

N/A

RATINGS

5.0

Call Center Services
Confidential
Feb. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed with their attentiveness and professionalism."

Jun 5, 2025

Managing Partner, US Housing Consultants

Scott Precourt

Real estate
Concord, New Hampshire
51-200 Employees
Online Review
Verified

Adentcom Contact Center & BPO provides call center services for a housing solutions company. The team has conducted Zoom interviews with applicants and assisted with data entry for the client's projects.

Adentcom Contact Center & BPO's representatives have received positive feedback from the client's customers and have helped collect quality data. Furthermore, they are intent on regular contact and delivering good results. Overall, the team is responsive, attentive, and professional.

BACKGROUND

Introduce your business and what you do there.

I'm the managing partner of US Housing Consultants. We provide compliance, inspection, and planning solutions for the affordable housing industry. Our services include capital needs assessments, file approvals, policy development, and training for owners, managers, and investors nationwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adentcom Contact Center & BPO?

We needed assistance with a service that provides customer support to residents who are applying for affordable housing.

SOLUTION

What was the scope of their involvement?

Adentcom Contact Center & BPO acts as our call center for our online application process. They conduct Zoom interviews with applicants and assist with data entry for our projects. Their team interviews residents and updates the application information as required.

What is the team composition?

We work with three teammates from Adentcom Contact Center & BPO.

How did you come to work with Adentcom Contact Center & BPO?

I found them through a Google search.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure success through the time spent on each call, the satisfaction of our clients, and the quality of data collected. Clients have reported that Adentcom Contact Center & BPO's representatives are polite and professional.

How did Adentcom Contact Center & BPO perform from a project management standpoint?

Adentcom Contact Center & BPO is responsive and intent on regular contact. They deliver good results.

What did you find most impressive about them?

I'm impressed with their attentiveness and professionalism.

Are there any areas they could improve?

No, there's nothing I can come up with.

RATINGS

5.0

Call Center Services
Confidential
June 2023 - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I appreciated the communication and transparency from the leadership team."

Jun 5, 2025

Operations Manager, Compliance Solutions Company

Anonymous

Business services
Charlotte, North Carolina
51-200 Employees
Online Review
Verified

Adentcom Contact Center & BPO provided call center services for a compliance solutions company. The team took calls from native Spanish speakers and documented them on an external web form.

Adentcom Contact Center & BPO was a wonderful partner overall, marking the project's success. The team was timely and communicated well. Their reports included the number of calls taken, average call handle time, and written report quality. The leadership team was understanding and adaptable.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at a compliance solutions company. We encourage company communication with 24/7 services and anonymous reporting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adentcom Contact Center & BPO?

We needed help facilitating our anonymous reporting services for native Spanish-speaking callers.

SOLUTION

What was the scope of work done by Adentcom Contact Center & BPO?

Adentcom Contact Center & BPO took and documented inbound calls in Spanish. Calls were documented on an external web form using proper Spanish grammar and form to be sent to clients for resolution. Calls were complaints in nature.

What is the team composition?

We worked with two dedicated Spanish-speaking agents.

How did you come to work with Adentcom Contact Center & BPO?

We found Adentcom Contact Center & BPO through a referral. We chose them because they were willing to customize their process to our business needs. Additionally, their leadership team was easy to communicate with; they were understanding and adaptable.

What is the status of this engagement?

We worked together from mid-2023–mid-2024. The project ended due to no fault of Adentcom Contact Center & BPO.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Adentcom Contact Center & BPO was a wonderful partner. They were flexible and willing to train their staff to accommodate our needs.

How did Adentcom Contact Center & BPO perform from a project management standpoint?

The management team was timely and communicated well. Reports included the number of calls taken, average call handle time, and written report quality. Adentcom Contact Center & BPO used our CRM and phone system, so all metrics and reports were produced by our internal team.

What did you find most impressive about them?

I appreciated the communication and transparency from the leadership team and all team members we communicated with. If the team was unsure if they could meet our requests, they let us know upfront before they made any attempts.

Are there any areas they could improve?

No, they were wonderful.

RATINGS

5.0

Showing 1-6 of 6 Reviews

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Verified Client Reviews: 6

Overall Review Rating: 4.9

Source: Clutch

Last Updated: August 17, 2025

Business Entity

Business Entity Name	ADTM Servicios SA de CV
Jurisdiction of Formation	Mexico
Date of Formation	May 6, 2024
Status	Active
Last Updated	July 15, 2025
ID	FME: N-2024042239 NCI: 202400148226

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	July 15, 2025

Learn More About The Clutch Verification Process

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Auxillium USA

(1)

Amy Grajeda

MoreMeetings.com

(1)

Evelyn Lee

Additional Connections

(2)

Adentcom Contact Center & BPO

We help your company create amazing CX

2 Languages that we service

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Adentcom Contact Center & BPO Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Responsive and Effective Communication

Adaptability and Customization

No Significant Areas for Improvement

Strong English and Multilingual Skills

Need for Continued Close Partnership

Professional and Experienced Team

Reviews mentioning:

Adentcom Contact Center & BPO Reviews

Back-Office Outsourcing for Painting and Property Mgmt Firms

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Appointment Setting Services for Call Center Services Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back-Office Outsourcing & Call Center Services for BPO Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO & Customer Service Outsourcing for Tax Credits Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO & Call Center Services for Housing Solutions Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Compliance Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Contact

Connect with Adentcom Contact Center & BPO on Social

Connections

Auxillium USA

MoreMeetings.com

Additional Connections