Home Inbound Voice Services Customer Support Dominican Republic

Top Customer Support Services in the Dominican Republic

Ratings Updated: June 24, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

All Companies Leaders Matrix Pricing Services Guide

3 Leaders 15 Contenders

Get Matched

23 Companies

Country: Dominican Republic

Services: Customer Service Outsourcing

List of the Top Dominican Republic Customer Support Companies

Sponsored

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Dominican Republic

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Dominican Republic

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

See all 47 projects
Reviews mention Great project management
Clients consistently praise Helpware for their exceptional project management capabilities. For instance, one CEO noted that Helpware's management team provided clear weekly updates and exceeded quality and timeliness targets. Another client highlighted their proactive communication and ability to adapt to evolving needs, underscoring the leadership's excellence. Overall, the sentiment reflects high satisfaction with Helpware's organized, transparent, and efficient project management approach, contributing significantly to clients' operational success.

Customer Support Services for Grocery Delivery Company

5.0 May 1, 2023

On point and timely. Near seamless. The leadership team has taken our current processes, learned them quickly, and trained the new teammates. Leadership provides additional up-training when needed, and they’re open to weekly meetings with our core leadership team to make sure we align on any changes in workflow.
Read Full Review

Video Labeling For IoT Company

5.0 Oct 3, 2022

Helpware excels at project management. We use Lucid for project management. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
Read Full Review

BPO for Meditation App Business

5.0 Nov 9, 2020

Their project management is excellent. At first, they hosted weekly sessions with our stakeholders where they would present how they were performing against the metrics. We did that for about six months, and they now present a biweekly review. The team is very specific about performance, and in those sessions, we can course-correct things that aren’t working.
Read Full Review

Social Media Management for Author

5.0 Feb 26, 2019

They have the best project management of any team I’ve ever worked with. They have a fantastic response time, often getting back to me before the end of the workday or the very next morning. We have regular meetings, often over video conference.
Read Full Review

Project & Customer Support for MSP Company

5.0 Sep 28, 2018

The project manager did a great job and was very outgoing. We provided training on our software system, and they jumped right in and learned quickly. Even though they’re based outside the US, we were in contact with this person daily. They logged their tickets, their time, and what they were working on. They were in constant communication with key members of our team throughout the day.
Read Full Review

Read All Reviews

Was this helpful?

3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
Read 3 Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

Was this helpful?
View Profile Visit Website
Mindy Support

4.8 37 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Dominican Republic

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.

See all 37 projects
Reviews mention Straightforward pricing
Clients have consistently praised Mindy Support for their straightforward pricing structure, noting it as a key factor in their decision-making process. One client highlighted that the services and costs were clearly outlined, making project outsourcing simple and calculable. Another review emphasized the ease of planning with their transparent cost structure, which contributed to effective project management. Overall, the sentiment regarding their pricing is positive, reflecting clarity and ease of understanding.

Data Annotation Services for IT Company

4.5 May 31, 2021

What did you find most impressive or unique about this company? They provide a very straight-forward and easy to plan with cost structure.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Mindy Support has garnered positive feedback across various industries, particularly in Beauty, Automotive, eCommerce, and Financial Services. Clients commend their multilingual customer support, operational efficiency, and flexibility, resulting in enhanced customer experience metrics and increased productivity. The overall sentiment is favorable, highlighting their expertise in handling diverse customer needs and their capability to adapt to sector-specific challenges, making them a suitable partner for companies seeking reliable support in these industries.
Read All Reviews

Select Industry to see insights

Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Advertising & marketing Beauty Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and overall value for money. For instance, one client from Monat Global noted their selection was based on 'good value for cost,' while another from International Car Mobility Services emphasized that 'pricing fit our budget.' Overall, the sentiment is positive, with many clients appreciating the quality of service relative to the costs involved, albeit with occasional suggestions for improved pricing transparency.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

Was this helpful?
View Profile Visit Website
OutPLEX

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

40% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

See all 1 projects

Industry Experience

OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
Read All Reviews

Select Industry to see insights

Consumer products & services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
Read All Reviews

Was this helpful?

Santo Domingo, Dominican Republic

Ave. Tiradentes, Esq. Lic. Carlos Sanchez, Torre Cristal
Santo Domingo, Dominican Republic
401 - 500

See All Locations (3)

Was this helpful?

View Profile
Disa Innovations

5.0 4 reviews

$5,000+

< $25 / hr

2 - 9

Santo Domingo, Dominican Republic

Services provided

20% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +3 services

15% HR Outsourcing

15% Recruiting

15% Sales Outsourcing

Disa Innovations is a Customer Service BPO specializing in high-quality contact center solutions, including customer support and appointment setting. The company received overwhelmingly positive feedback, with 100% of reviewers noting their effective project management and ability to tailor services to specific business needs, resulting in enhanced customer support and efficiency.

See all 4 projects

Industry Experience

Disa Innovations has demonstrated expertise primarily in the construction industry, providing tailored contact center solutions that enhance customer support and appointment efficiency. Clients have praised their exceptional project management, timely delivery, and adaptability to specific business needs. The overall sentiment is highly positive, indicating that Disa Innovations is a strong fit for construction-related projects, where they can effectively improve operational efficiency and customer engagement.
Read All Reviews

Select Industry to see insights

Construction

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Disa Innovations for providing good value for cost, with one client highlighting their 'great culture fit' and 'good value for cost' in relation to their project. The company's effective project management and timely delivery further reinforce the sentiment that their services are reasonably priced and deliver significant value, as evidenced by enhanced customer support and improved appointment efficiency.
Read All Reviews

Was this helpful?

Santo Domingo, Dominican Republic

Ave. 27 de Febrero #351, Edificio Savery
Santo Domingo, Dominican Republic 10142
2 - 5

9548527336

See All Locations (2)

Was this helpful?

View Profile
Featured

What are Featured Providers?

Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Dominican Republic

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

See all 68 projects

25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
Read 25 Reviews

Was this helpful?

Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
Read All Reviews

Select Industry to see insights

Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (18) Canada (13) France (1)

Was this helpful?

View Profile Visit Website
Call Center Pros

4.5 4 reviews

$1,000+

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Services provided

29% Customer Service Outsourcing

56% Back Office Outsourcing

15% Call Center Services

Call Center Pros is an outsourcing service provider offering back-office and outbound communication solutions. The company is highly regarded for its efficiency and effectiveness, with 100% of reviewers praising its ability to save time and money. Clients have consistently highlighted the company's strong processes, work ethic, and client-focused approach.

See all 4 projects
Reviews mention Efficient
Clients have consistently praised Call Center Pros for their efficiency and speed in delivering quality work. One client noted that the service provider's ability to complete tasks quickly saved them countless hours compared to in-house efforts, allowing them to focus on growing revenue by 25%. Overall, the sentiment surrounding efficiency is highly positive, with clients acknowledging the significant time and resource savings achieved through their partnership.

Online Customer Support for Information Technology Company

4.0 Aug 12, 2017

They are very efficient and fast in their work, which is great.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Call Center Pros has demonstrated expertise across multiple industries, including Healthcare, IT Services, and Financial Services. Clients commend their efficient processes, strong communication, and ability to save time and costs—evident in significant savings reported by healthcare and IT firms. The overall sentiment reflects high satisfaction, particularly in the Healthcare and Financial Services sectors, where their timely service and responsiveness are highly valued. Potential clients in these industries may find Call Center Pros a fitting choice for their outsourcing needs.
Read All Reviews

Select Industry to see insights

Healthcare IT Services Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally express satisfaction with Call Center Pros' pricing and value for money. One client reported saving approximately $250,000 monthly, emphasizing the efficiency and quality of work provided. Another noted a monthly savings of $1,500, highlighting the effectiveness of their services. The pricing structure is often described as flexible, with options for monthly billing and task-based fees, making it accessible for various budgets. Overall, clients appreciate the cost-effectiveness and quality of service received.
Read All Reviews

Was this helpful?

View projects from:

Charleston, South Carolina (1) New York City, New York (1) Los Angeles, California (1) Phoenix, Arizona (1)

Was this helpful?
View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Advensus

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

30% Customer Service Outsourcing

35% Call Center Services

35% Sales Outsourcing

Advensus is a call center service. Based in Santo Domingo, Dominican Republic, their team specializes in Call Center Services and Sales Outsourcing.
Read more

View Profile
TN Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Santiago de los Caballeros, Dominican Republic

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

TN Outsourcing is a midsize answering service. Established in 2002, the team offers Call Center Services and Back Office Outsourcing.
Read more

View Profile
Interboost Staffing Solutions

Not yet reviewed

Undisclosed

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Interboost Staffing Solutions is a call center and Customer Service Outsourcing company established in 2020. The team focuses on Call Center Services and Customer Service Outsourcing.
Read more

View Profile
TrueShore

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Services provided

24% Customer Service Outsourcing

40% Call Center Services

23% Sales Outsourcing +1 service

13% Back Office Outsourcing

In Santo Domingo, Dominican Republic, TrueShore is a midsize call center. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
People First BPO

Not yet reviewed

Undisclosed

< $25 / hr

250 - 999

Santiago De Los Caballeros, Dominican Republic

Services provided

25% Customer Service Outsourcing

60% Back Office Outsourcing

5% Call Center Services +2 services

5% Finance & Accounting Outsourcing (FAO)

5% Sales Outsourcing

People First BPO is a Back Office Outsourcing company launched in 2020. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
Read more

Santiago De Los Caballeros, Dominican Republic

República del Líbano
Santiago De Los Caballeros, Dominican Republic 51000
251 - 300

+1-809-799-1000

See All Locations (2)

Was this helpful?

View Profile
Corpshore Solutions

5.0 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

14% Customer Service Outsourcing

21% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +5 services

15% Business Consulting

10% Financial Consulting

10% Market Research

5% BI & Big Data Consulting & SI

5% Logistics & Supply Chain Consulting

We pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial
Read more
See all 2 projects

Santo Domingo, Dominican Republic

Calle Guarocuya esq Presa de Valdesia
Santo Domingo, Dominican Republic
251 - 300

See All Locations (6)

Was this helpful?

View Profile
Communicate to Connect C2C

Not yet reviewed

$100,000+

< $25 / hr

50 - 249

Santo Domingo, Dominican Republic

Services provided

30% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing +2 services

15% Commercial Property Management

5% Freight forwarding

Communicate to Connect C2C, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Call Center Services. They were established in 2017.
Read more

View Profile
CCD Health

4.2 3 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

10% Customer Service Outsourcing

65% Call Center Services

25% Back Office Outsourcing

We help multispecialty healthcare centers reduce costs while maintaining top-notch patient scheduling quality with our healthcare-focused BPO and patient contact services, ensuring improved
Read more
See all 3 projects

View Profile
Emerge Virtual Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Santo Domingo, Dominican Republic

Services provided

30% Customer Service Outsourcing

35% Call Center Services

35% Sales Outsourcing

Founded in 2024, Emerge Virtual Solutions, a small phone answering service, is located in Santo Domingo, Dominican Republic. Their services include Call Center Services and Sales Outsourcing.
Read more

More responsive than most other service providers

Emerge Virtual Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile
Evallish BPO LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Santiago de los Caballeros, Dominican Republic

Services provided

30% Customer Service Outsourcing

50% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Evallish BPO LLC is a Santiago de los Caballeros, Dominican Republic-based answering service. The team provides Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Data Vimenca

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Santiago De Los Caballeros, Dominican Republic

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

Data Vimenca is a large Santiago De Los Caballeros, Dominican Republic-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read more

View Profile
Center Quest

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Santo Domingo, Dominican Republic

Services provided

15% Customer Service Outsourcing

20% Call Center Services

20% Custom Software Development +3 services

15% AI Development

15% Back Office Outsourcing

15% Sales Outsourcing

Software development company Center Quest was established in 2017. The midsize team offers Custom Software Development and Call Center Services.
Read more

View Profile
Xonnextions

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Pantoja, Dominican Republic

Services provided

10% Customer Service Outsourcing

70% Call Center Services

20% Back Office Outsourcing

Founded in 2010, Xonnextions is a call center. Their services include Call Center Services and Back Office Outsourcing.
Read more

View Profile
Shephard & Go Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Puerto Plata, Dominican Republic

Services provided

10% Customer Service Outsourcing

15% Call Center Services

10% Accounting +7 services

10% Commercial Property Management

10% Digital Engineering

10% Insurance Services & Brokers

10% Recruiting

10% Staffing

10% Translation

5% Building Security Services

Shephard & Go Solutions is a Puerto Plata, Dominican Republic-based phone answering service. The team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Synergy World Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santo Domingo, Dominican Republic

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

Synergy World Call Center is an answering service founded in 2012. The team provides Call Center Services and Customer Service Outsourcing and is based in Santo Domingo, Dominican Republic.
Read more

View Profile
Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

16% Customer Service Outsourcing

60% Back Office Outsourcing

14% Call Center Services +1 service

10% Sales Outsourcing

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

See all 4 projects
Reviews mention Efficient
Clients have consistently praised the company for its efficiency in handling high volumes of calls. One client noted their ability to conduct outbound sales calls rapidly, saving approximately $1,500 per month. Another highlighted their fast response times, stating, "they are just great, fast and efficient." Overall, the sentiment regarding the company's efficiency is overwhelmingly positive, with clients expressing satisfaction and a willingness to recommend their services.

Telemarketing for Hospitality Industry Firm

4.0 Aug 18, 2017

I don't have any bad feedback to share about them, they are just great, fast and efficient. I would recommend them always. Their fast response is strong.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

The provider has demonstrated expertise across various industries, including hospitality and other sectors, primarily through Business Process Outsourcing services. Clients commend their efficiency, quick response times, and capability to enhance customer interactions, resulting in significant cost savings. Overall sentiment is positive, highlighting strengths in customer service and operational efficiency, making them a suitable choice for organizations looking to improve communication and reduce costs.
Read All Reviews

Select Industry to see insights

Nonprofit Consumer Products Hospitality & leisure Other Industry

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with the company's pricing structure, noting significant savings and overall value for money. One client highlighted a package deal charging approximately one cent per minute, resulting in monthly savings of about $1,000. Another client reported saving around $150,000 monthly, attributing reduced operational costs to the service provider. Overall, the sentiment reflects a strong belief in the cost-effectiveness and efficiency of the company's offerings, despite occasional suggestions for more competitive pricing.
Read All Reviews

Was this helpful?

View projects from:

New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

Was this helpful?
View Profile
NS Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Santo Domingo, Dominican Republic

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

NS Outsourcing is a phone answering service. They were launched in 2021 and provide Call Center Services and Back Office Outsourcing.
Read more

View Profile
Revenue Stream Caribe

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santiago De Los Caballeros, Dominican Republic

Services provided

10% Customer Service Outsourcing

25% Business Consulting

25% CRM Consulting and SI +3 services

15% Call Center Services

15% Sales Outsourcing

10% Back Office Outsourcing

Revenue Stream Caribe, a CRM consulting and SI company, was launched in 2015. The team focuses on CRM consulting and SI and Business Consulting.
Read more

Santiago De Los Caballeros, Dominican Republic

Santiago
Santiago De Los Caballeros, Dominican Republic 51000
2 - 5

See All Locations (2)

Was this helpful?

View Profile
Vixicom

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Santo Domingo, Dominican Republic

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

Vixicom is a small Santo Domingo, Dominican Republic-based phone answering service. The team provides Call Center Services and Back Office Outsourcing.
Read more

View Profile
Sourcefit

4.8 12 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Services provided

10% Customer Service Outsourcing

10% Accounting

10% Back Office Outsourcing +7 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Sourcefit is a Customer Service BPO offering Call Center Solutions and Customer Support Services. The company is praised for its smooth transition and minimal performance drop, with 90% of feedback highlighting effective project management and low attrition rates. However, 10% of reviews suggest a need for more proactive process improvements.

See all 12 projects

1 of 3 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of Sourcefit reflect a generally positive sentiment, highlighting their responsiveness and effective project management. Clients noted successful outcomes such as rapid team growth and seamless office setup, with one client achieving 100% staffing in 60 days. However, some feedback pointed to occasional delays in recruiting and the need for improved training among certain recruiters. Overall, clients appreciate Sourcefit's alignment with their values, quality of service, and proactive communication.
Read 3 Recent Reviews

Was this helpful?

0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

BPO Services for FinTech Company
4.0 — Sourcefit provided BPO services for a fintech company. The team supported the client's customer service operations and backend work, including periodic reviews and transaction monitoring. Read more
Read 1 Review

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Sourcefit's competitive pricing and high value for money. Feedback indicates that their services fit within budget constraints while delivering exceptional quality and responsiveness. For instance, one client noted, 'Good value for cost' and another emphasized their 'great culture fit' alongside pricing considerations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sourcefit's offerings, making them a favorable choice for various operational needs.
Read All Reviews

Was this helpful?

View projects from:

United States (3) Singapore (2) Australia (1) Malta (1) Guernsey (1) England (1)

Was this helpful?

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 OutPLEX

2 Disa Innovations

3 Call Center Pros

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 3 Dominican Republic Customer Support Companies

OutPLEX

Undisclosed

Undisclosed

1,000 - 9,999

Santo Domingo, Dominican Republic

Ability to deliver

25.1/40.0

16.4/20 Reviews

2.6/10 Clients & Experience

6.1/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

View Profile Visit Website
Disa Innovations

$5,000+

< $25 / hr

2 - 9

Santo Domingo, Dominican Republic

Ability to deliver

24.2/40.0

16.2/20 Reviews

4/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

View Profile Visit Website
Call Center Pros

$1,000+

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Ability to deliver

19.8/40.0

14.6/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

29% Customer Service Outsourcing

71% Other

View Profile Visit Website
Advensus

Undisclosed

Undisclosed

1,000 - 9,999

Santo Domingo, Dominican Republic

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

View Profile Visit Website
TN Outsourcing

$10,000+

< $25 / hr

250 - 999

Santiago de los Caballeros, Dominican Republic

Ability to deliver

6.3/40.0

0/20 Reviews

1.4/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

View Profile Visit Website
Interboost Staffing Solutions

Undisclosed

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

View Profile Visit Website
TrueShore

$1,000+

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

24% Customer Service Outsourcing

76% Other

View Profile Visit Website
People First BPO

Undisclosed

< $25 / hr

250 - 999

Santiago De Los Caballeros, Dominican Republic

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

View Profile Visit Website
Corpshore Solutions

$250,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

14% Customer Service Outsourcing

86% Other

View Profile Visit Website
Communicate to Connect C2C

$100,000+

< $25 / hr

50 - 249

Santo Domingo, Dominican Republic

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

View Profile Visit Website
CCD Health

$10,000+

< $25 / hr

1,000 - 9,999

Santo Domingo, Dominican Republic

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

View Profile Visit Website
Emerge Virtual Solutions

$1,000+

< $25 / hr

10 - 49

Santo Domingo, Dominican Republic

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

View Profile Visit Website
Evallish BPO LLC

$1,000+

< $25 / hr

10 - 49

Santiago de los Caballeros, Dominican Republic

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

View Profile Visit Website
Data Vimenca

Undisclosed

Undisclosed

1,000 - 9,999

Santiago De Los Caballeros, Dominican Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

View Profile Visit Website
Center Quest

$5,000+

$25 - $49 / hr

50 - 249

Santo Domingo, Dominican Republic

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

View Profile Visit Website
Xonnextions

$1,000+

$25 - $49 / hr

10 - 49

Pantoja, Dominican Republic

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

View Profile Visit Website
Shephard & Go Solutions

$1,000+

< $25 / hr

10 - 49

Puerto Plata, Dominican Republic

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

View Profile Visit Website
Synergy World Call Center

Undisclosed

Undisclosed

10 - 49

Santo Domingo, Dominican Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

View Profile Visit Website

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.

Top Customer Support Services in the Dominican Republic

List of the Top Dominican Republic Customer Support Companies

Reviews mention Personable

BPO & Customer Service Support for Financial Services Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great project management

Customer Support Services for Grocery Delivery Company

Video Labeling For IoT Company

BPO for Meditation App Business

Social Media Management for Author

Project & Customer Support for MSP Company

Call Center Services for Hotel Booking Software Company

Helpware CX is very responsive

Reviews mention Straightforward pricing

Data Annotation Services for IT Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Customer Service & Back-Office Support for Protection Agency

Industry Experience

Select Industry to see insights

Top Customer Service is very responsive

Reviews mention Efficient

Online Customer Support for Information Technology Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Emerge Virtual Solutions is very responsive

Reviews mention Efficient

Telemarketing for Hospitality Industry Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 3 times in the past 6 months

BPO Services for FinTech Company

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 3 Dominican Republic Customer Support Companies