Top Customer Support Services in Berlin
14 Companies
List of the Top Berlin Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Berlin, GermanyServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Unique expertise
Clients have expressed high satisfaction with Hugo's unique expertise in customer support, noting their exceptional ability to assemble a skilled team of specialists. One client highlighted Hugo's proficiency in delivering precise and impactful support, which significantly transformed their operations and enhanced customer satisfaction. Overall, the sentiment reflects a strong appreciation for Hugo's strategic partnership and adaptability, reinforcing their reputation as a valuable asset in achieving project goals.-
Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also delivered an astounding 80% improvement in efficiency compared to in-house hiring.
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Customer Support for FinTech Organization
5.0 Aug 23, 2023Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance. Their dedication to delivering precise and influential customer support was evident in the caliber of support specialists they curated.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$1,000+Undisclosed250 - 999Serves Berlin, GermanyServices provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesSee all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
Reviews mention Timely
The sentiment regarding timeliness in reviews for Top Customer Service is overwhelmingly positive. Clients consistently noted improved response times and efficient handling of inquiries. For instance, one client highlighted a 50% reduction in average response time after implementing their services, while another mentioned fewer missed calls and better organization of service requests. Overall, feedback emphasizes the company's reliability and punctuality in delivering services, with no significant areas for improvement identified in this aspect.-
Call Center & Customer Support for Chimney Cleaning Company
5.0 Jun 20, 2025Our techs are very happy with them because they keep the customer updated about techs and confirm them for jobs a day ahead which helped us gain more jobs and they also good with closing estimates. Yes, they are always on time. They understand the value of time and help our techs all the time.
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Tech Support & Customer Service for an AI-Based Hiring Co
5.0 Jun 27, 2025Top Customer Service meets deadlines. We use an in-house management system, and we communicate via Slack.
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Customer Support Services for Credit Union
5.0 Jul 25, 2025Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed.
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Customer Service for Nonprofit Organization
5.0 Dec 3, 2025Project management was smooth. They delivered reports on time, followed our internal guidelines, and met the agreed SLAs without issue.
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Customer Support Portal Dev & Design for Appliance Repair Co
5.0 Dec 6, 2025Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.
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26 of 26 reviews are 5 stars16 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 26 Recent ReviewsReviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.Was this helpful?
25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
Industry Experience
Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal ContractingWas this helpful?
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Berlin, GermanyServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention High-quality work
Overall, client feedback highlights Helpware's high-quality work, emphasizing their attention to detail and commitment to excellence. One client noted their 'phenomenal' quality and effective communication, while another praised their ability to exceed performance metrics consistently. Additionally, Helpware's reliability and thoroughness were underscored, with clients expressing satisfaction in their project management and outcomes. Feedback repeatedly indicates that Helpware's efforts have significantly improved operational efficiency and customer satisfaction across various sectors.-
Customer Service Outsourcing for Parking Software Company
5.0 Feb 12, 2024Overall, their quality is excellent; they’re great with our clients.
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Centralization Process & Outsourcing Svcs for Treatment Firm
5.0 Aug 18, 2021When we started centralizing our process, we’ve been able to increase our efficiency and performance. Helpware’s quality of work is phenomenal, and they ensure that they present regular reports.
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Customer Service Team for Lifestyle Brand
5.0 Oct 28, 2019Thanks to their internal procedures and overall productivity, incite and attention to detail, Helpware has shown reliability and high-quality work.
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Image Annotation for Computer Vision Software
5.0 May 29, 2019The quality of their work is also key. In our business, feeding bad data into a model is worse than not feeding any data at all. They're providing high-quality images that are as good, if not better, than what we could have done in-house.
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Customer Support for Lifestyle Product Supplier
5.0 Apr 4, 2019Within three months, our first reply times went down from days or weeks to mere minutes. Helpware reliably produces high-quality and detailed work.
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3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingSee all 23 projectsCCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.
Reviews mention Team players
Client feedback highlights CCIG Group's strong team dynamics and collaborative spirit. Clients noted the high level of engagement from advisors, who take responsibility for their work and prioritize customer satisfaction. One client emphasized the atmosphere of teamwork and mutual support, which contributes to consistently high-quality service. Overall, the sentiment reflects a positive view of CCIG as team players, with effective communication and operational alignment enhancing project outcomes.-
Back Office Outsourcing for Renewable Energy Company
5.0 Oct 29, 2025The company also stands out for its atmosphere of teamwork and mutual support, which translates into better results and consistently high-quality service.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.Was this helpful?
More responsive than most other service providers
Get in TouchCCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (13)Berlin, Germany
Kurfürstendamm 15
Berlin, Germany 1071916 - 20
+49 30 220 131 023
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Services provided
10% Customer Service Outsourcing70% Call Center Services10% Back Office Outsourcing +1 service10% Insurance Services & BrokersCall center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$1,000+$50 - $99 / hr50 - 249Berlin, Germany
Services provided
25% Customer Service Outsourcing25% Translation10% Call Center Services +5 services10% Other Digital Marketing10% Pay Per Click10% Social Media Marketing5% Digital Strategy5% Market ResearchMakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
Read moreSee All Locations (5)Berlin, Germany
104 Skalitzer Straße
Berlin, Germany 109976 - 9
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$1,000+< $25 / hr50 - 249Berlin, Germany
Services provided
20% Customer Service Outsourcing50% Sales Outsourcing30% Call Center ServicesSee all 12 projectsScalemill is a Customer Service Outsourcing and Call Center Solutions provider, offering services such as order management, administrative support, and sales prospecting. Overall, clients commend Scalemill for their flexibility, reliability, and effective communication, resulting in successful project outcomes. Approximately 100% of feedback highlights their timely delivery and alignment with client expectations. A small suggestion for improvement is enhancing their reporting capabilities.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Scalemill's competitive pricing and exceptional value for money. For instance, the CEO of Avibra noted that Scalemill's pricing fit their budget while providing great value, leading to a threefold increase in leads. Similarly, the CEO of FP&A Strategy Consulting appreciated the alignment of pricing with their budget and recognized it as a significant factor in their decision to engage Scalemill. Overall, the sentiment regarding cost-effectiveness is overwhelmingly positive, with multiple clients expressing satisfaction with the results achieved relative to the investment.Was this helpful?
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See All Locations (3)Berlin, Germany
Goslarer Platz 5
Berlin, Germany 105891
+13073571900
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Review Rating from Clients
4.5/5.0
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
Berlin-based clients praise ScaleMill for their effective onboarding solutions, call center support, and platform engagement strategies. They successfully increased user activity and provided responsive, supportive communication. The team is recognized for their proactive approach, industry insights, and collaborative support in complex project execution.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr50 - 249Berlin, Germany
Services provided
25% Customer Service Outsourcing40% IT Managed Services15% Call Center Services +2 services10% Back Office Outsourcing10% Sales OutsourcingEnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 1055710 - 15
+1 (929) 235 1351
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$1,000+< $25 / hr10 - 49Berlin, Germany
Services provided
20% Customer Service Outsourcing20% Branding20% Call Center Services +2 services20% Recruiting20% Social Media MarketingProsupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
Read moreSee All Locations (2)Berlin, Germany
Siegfriedstr. 183
Berlin, Germany 103652 - 5
+49 221 5300 6911
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
30% Customer Service Outsourcing25% Call Center Services20% Back Office Outsourcing +2 services15% E-Commerce Development10% HR OutsourcingKP DigiServe is a Customer Service Outsourcing company. They are in Berlin, Germany and Berlin, Germany, and their services include Customer Service Outsourcing and Call Center Services.
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$10,000+Undisclosed50 - 249Berlin, Germany
Services provided
80% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)Scalivo GmbH is a midsize Customer Service Outsourcing company. Launched in 2022, the team provides Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingSnubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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$1,000+$25 - $49 / hr2 - 9Berlin, Germany
Services provided
50% Customer Service Outsourcing35% Call Center Services15% Back Office OutsourcingThe Happy Customers is a Customer Service Outsourcing company. Established in 2026, the firm is in Berlin, Germany. Their team provides Customer Service Outsourcing and Call Center Services.
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Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Services provided
10% Customer Service Outsourcing40% Business Consulting20% Call Center Services +2 services20% Market Research10% Marketing StrategyStartup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.
Read moreSee All Locations (2)Berlin, Germany
33 Skalitzer Straße
Berlin, Germany 109991
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UndisclosedUndisclosed250 - 999Berlin, Germany
Services provided
10% Customer Service Outsourcing40% Call Center Services20% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% Market Research10% Sales OutsourcingDCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Am Borsigturm 15
Berlin, Germany 135071001 - 2000
+49 (0)30 850 62 60
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$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Services provided
20% Customer Service Outsourcing20% Custom Software Development20% Search Engine Optimization +3 services20% Translation10% Call Center Services10% Sales OutsourcingOutsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.
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List of the Top 2 Berlin Customer Support Companies
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$5,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
25.6/40.020/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$50 - $99 / hr50 - 249Berlin, Germany
Ability to deliver
9.7/40.00/20 Reviews4.1/10 Clients & Experience5.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr50 - 249Berlin, Germany
Ability to deliver
26.3/40.017.4/20 Reviews4.3/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Berlin, Germany
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr10 - 49Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$10,000+Undisclosed50 - 249Berlin, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+$25 - $49 / hr2 - 9Berlin, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Ability to deliver
7.2/40.00/20 Reviews1.8/10 Clients & Experience5.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed250 - 999Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
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