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Home Call Centers Order Processing Chat Support Services United States Massachusetts

Top Chat Support Services in Massachusetts

Ratings Updated: April 4, 2026
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3 Leaders 9 Contenders

12 Companies

Country: United States
State: Massachusetts
Customer Service Outsourcing: Chat Support Services

List of the Top Massachusetts Chat Support Companies

  • Peak Support Logotype

    4.9 10 reviews
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Cambridge, MA

    Services provided

    70% Customer Service Outsourcing
    30% Call Center Services

    Focus Areas

    80% Chat Support Services
    20% Phone Support Services

    Peak Support is a Customer Service BPO specializing in Customer Support Outsourcing. They consistently receive high praise for maintaining a CSAT score of 4.8+ and for their proactive communication, with 100% of reviewers noting their responsiveness and adaptability. Clients commend Peak Support's ability to seamlessly integrate and operate as an extension of their teams.

    See all 10 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Subscription Box Company

    5.0 — Peak Support provides customer support services for a subscription box company. They handle the client's customer support across email, chat, and phone, including member inquiries, and issue Read more
    Read 2 Reviews

    Industry Experience

    Peak Support demonstrates extensive expertise in eCommerce, Home Services, Retail, and other sectors, delivering high customer satisfaction through efficient scaling of operations. In eCommerce, they excel in managing fluctuating ticket volumes and maintaining high CSAT scores. In Home Services, they enhance call resolution rates, saving significant operational hours. Their strengths lie in seamless integration, proactive communication, and adaptability, making them a suitable partner across diverse industries seeking reliable customer support solutions.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Retail Business services Healthcare Home Services eCommerce Other industries

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Peak Support as offering good value for their cost, often citing their high ratings and strong alignment with company values as key factors in their selection. Specific feedback highlights effective project management, timely delivery, and proactive communication. For instance, one client noted significant time savings and efficiency improvements, while another emphasized the seamless integration of Peak Support as an extension of their team. Overall, the sentiment is positive, with clients feeling they receive high-quality service relative to their investment.
    Read All Reviews

    View projects from:

    Boston, Massachusetts (3) New York City, New York (2) El Segundo, California (2) Chicago, Illinois (1) Los Angeles, California (1) Telluride, Colorado (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    View Profile Visit Website
  • OnBrand24 Logotype

    4.6 4 reviews
    $5,000+
    Undisclosed
    250 - 999
    Beverly, MA

    Services provided

    55% Customer Service Outsourcing
    30% Sales Outsourcing
    15% Call Center Services

    Focus Areas

    45% Chat Support Services
    41% Phone Support Services
    14% Order Processing & Taking

    OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.

    See all 4 projects

    Reviews mention Hard working

    Clients have consistently praised OnBrand24 for their hard-working nature, highlighting that each team member is diligent and dedicated. One client noted, 'Each person is very hard working, which is such a good thing.' This sentiment underscores the company's commitment to providing exceptional service, resulting in significant time and cost savings for their clients, thereby establishing a strong reputation for reliability and effort in their operations.
    • Customer Service Support and Augmentation for Small Company
      5.0 Nov 2, 2017

      Each person is very hard working, which is such a good thing.

      Read Full Review
    Read All Reviews

    Industry Experience

    OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.

    Read All Reviews

    Select Industry to see insights

    Real estate Consumer Products Other Industry Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.
    Read All Reviews

    View projects from:

    Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)
    View Profile
  • Cogito Corp Logotype

    4.5 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    13% Customer Service Outsourcing
    25% AI Development
    25% BI & Big Data Consulting & SI +2
    24% Call Center Services
    13% Back Office Outsourcing

    Focus Areas

    100% Chat Support Services

    Cogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.

    See all 1 projects

    Industry Experience

    Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    What Clients Have Said

    Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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  • AthenaHealth Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Watertown, MA

    Services provided

    44% Customer Service Outsourcing
    56% Back Office Outsourcing

    Focus Areas

    43% Chat Support Services
    37% Phone Support Services
    20% Order Processing & Taking

    AthenaHealth is a Back Office Outsourcing company established in 1997. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.

    Read more
    View Profile
  • Blue Glass Solutions Logotype

    Not yet reviewed

    $1,000+
    $150 - $199 / hr
    2 - 9
    Townsend, MA

    Services provided

    20% Customer Service Outsourcing
    20% AI Development
    20% Call Center Services +2
    20% Content Moderation Services
    20% Corporate Training & Coaching

    Focus Areas

    30% Chat Support Services
    30% Email Support Services
    30% Phone Support Services +1
    10% Order Processing & Taking

    Blue Glass Solutions is an AI company. They are in Townsend, Massachusetts and have small team of experts. Their services include Artificial Intelligence and Call Center Services.

    Read more
    View Profile
  • Text, Inc. Logotype

    Not yet reviewed

    $250,000+
    $300+ / hr
    250 - 999
    Boston, MA

    Services provided

    25% Customer Service Outsourcing
    25% Ecommerce Marketing
    25% IT Strategy Consulting +2
    15% AI Development
    10% AI Consulting

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Headquartered in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is an IT strategy consulting company. They offer IT strategy consulting and Customer Service Outsourcing.

    Read more

    Boston, MA

    101 Arch Street
    Boston, MA 02110

    2 - 5

    +1 857-347-4433

    See All Locations (2)
    View Profile
  • InfiniteMD Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Boston, MA

    Services provided

    25% Customer Service Outsourcing
    25% BI & Big Data Consulting & SI
    25% Cloud Consulting & SI +1
    25% Translation

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Launched in 2015, InfiniteMD is a small business intelligence company. Their services include BI & big data consulting & SI and cloud consulting & SI.

    Read more
    View Profile
  • OneStudyTeam Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    10% Customer Service Outsourcing
    20% Digital Engineering
    15% Cloud Consulting & SI +5
    15% Conversion Optimization
    10% AI Development
    10% Business Consulting
    10% Market Research
    10% Sales Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Order Processing & Taking

    OneStudyTeam is a Digital Engineering company. The Boston, Massachusetts-based team offers Digital Engineering and Conversion Optimization.

    Read more
    View Profile
  • Paramount Group, Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Quincy, MA

    Services provided

    25% Customer Service Outsourcing
    25% Corporate Training & Coaching
    25% Market Research +1
    25% Marketing Strategy

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Paramount Group, Inc, a Corporate Training & Coaching company, is based in Quincy, Massachusetts. Their services include Corporate Training & Coaching and Marketing Strategy.

    Read more
    View Profile
  • Blue Vase Marketing Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Beverly, MA

    Services provided

    20% Customer Service Outsourcing
    20% Call Center Services
    20% Fulfillment +2
    20% Graphic Design
    20% Warehousing & Distribution

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Blue Vase Marketing, a graphic design company, was launched in 2009. The agency focuses on Graphic Design and Call Center Services, and is midsize.

    Read more
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  • Covenir Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Worcester, MA

    Services provided

    50% Customer Service Outsourcing
    50% Back Office Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Founded in 2016, Covenir is a Back Office Outsourcing and Customer Service Outsourcing company. The small team focuses on Back Office Outsourcing and Customer Service Outsourcing.

    Read more
    View Profile
  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Canton, MA

    Services provided

    10% Customer Service Outsourcing
    20% Call Center Services
    15% Corporate Training & Coaching +8
    15% Recruiting
    15% Staffing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    30% Phone Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

    See all 3 projects

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

    Read All Reviews

    Select Industry to see insights

    Engineering Information technology Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
    Read All Reviews

    View projects from:

    United States (2) Nigeria (1)

    Canton, MA

    45 Dan Road
    Canton, MA 02021

    10 - 15

    +15084550015

    See All Locations (3)
    View Profile

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1 Peak Support
2 OnBrand24
3 Cogito Corp

List of the Top 3 Massachusetts Chat Support Companies

  1. Peak Support Logotype

    Peak Support

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Cambridge, MA

    Ability to deliver

    34.1/40.0
    18.2/20 Reviews
    8.5/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    70% Customer Service Outsourcing
    80% Chat Support Services
    30% Other
    View Profile Visit Website
  2. OnBrand24 Logotype

    OnBrand24

    $5,000+
    Undisclosed
    250 - 999
    Beverly, MA

    Ability to deliver

    29/40.0
    15/20 Reviews
    5.2/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Chat Support Services
    45% Other
    View Profile Visit Website
  3. Cogito Corp Logotype

    Cogito Corp

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    14.6/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    13% Customer Service Outsourcing
    100% Chat Support Services
    87% Other
    View Profile Visit Website
  4. AthenaHealth Logotype

    AthenaHealth

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Watertown, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    44% Customer Service Outsourcing
    43% Chat Support Services
    56% Other
    View Profile Visit Website
  5. Blue Glass Solutions Logotype

    Blue Glass Solutions

    $1,000+
    $150 - $199 / hr
    2 - 9
    Townsend, MA

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    30% Chat Support Services
    80% Other
    View Profile Visit Website
  6. Text, Inc. Logotype

    Text, Inc.

    $250,000+
    $300+ / hr
    250 - 999
    Boston, MA

    Ability to deliver

    14.4/40.0
    0/20 Reviews
    8.6/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  7. InfiniteMD Logotype

    InfiniteMD

    Undisclosed
    Undisclosed
    10 - 49
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  8. OneStudyTeam Logotype

    OneStudyTeam

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  9. Paramount Group, Inc Logotype

    Paramount Group, Inc

    Undisclosed
    Undisclosed
    2 - 9
    Quincy, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  10. Blue Vase Marketing Logotype

    Blue Vase Marketing

    $1,000+
    < $25 / hr
    50 - 249
    Beverly, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  11. Covenir Logotype

    Covenir

    Undisclosed
    Undisclosed
    10 - 49
    Worcester, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Chat Support Services
    50% Other
    View Profile Visit Website
  12. DelonApps Logotype

    DelonApps

    $1,000+
    < $25 / hr
    250 - 999
    Canton, MA

    Ability to deliver

    26.1/40.0
    16.4/20 Reviews
    4.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Chat Support Services
    90% Other
    View Profile Visit Website

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