Top BPO Companies in Edmonton

Ratings Updated: March 15, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edmonton, Canada

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Helpful
Clients have expressed a positive sentiment towards Hugo, highlighting their proactive and enthusiastic approach. One client noted that Hugo's integration into their team for lead qualification and customer support was seamless, significantly enhancing productivity and customer interactions. Their effective communication, including daily standups and ongoing chat support, was particularly appreciated. Overall, Hugo is seen as a valuable partner, contributing to operational success without any noted areas for improvement.

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Hugo's operational support liberated us. By handling routine tasks like customer support and lead qualification, we redirected our resources to new business ventures and strategic priorities. This shift boosted productivity, innovation, and competitive edge, while Hugo ensured efficient day-to-day operations.
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Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Edmonton, Canada

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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More responsive than most other service providers

TECHSPEED INC is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (16) Canada (1)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edmonton, Canada

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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Reviews mention Helpful
The overall sentiment towards Connext Global Solutions is positive, with clients appreciating their proactive approach and integrity. One CEO highlighted the effective communication and the ability to quickly scale resources, noting that Connext mobilized equipment during the pandemic to ensure uninterrupted service. Clients expressed satisfaction with the partnership, emphasizing the substantial impact on their operational efficiency and growth, though they also suggested an expansion into new geographic areas for talent recruitment.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

Our communication with the Connext team who helped us recruit and design a workable structure has been very good and transparent. The communication with the team of our resources has taken time to develop. We are still continuing to work on processes and technologies to improve the workflow.
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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews of Connext reflect a strong overall sentiment, highlighting their effective call center and accounting services. Clients commend their impressive hiring process and communication, which facilitates smooth onboarding and project management. Positive outcomes include reduced complaints and balanced workloads. However, some suggest improvements in employee training. Overall, Connext is recognized for aligning with client values and effectively contributing to business growth.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Consentia Inc.

5.0 4 reviews

Undisclosed

Undisclosed

50 - 249

Edmonton, Canada

Services provided

70% Document Digitization & Management

10% Back Office Outsourcing

10% Business Consulting +1 service

10% Transcription

Consentia Inc. is a records management company specializing in document digitization and secure disposal services. Reviews indicate high satisfaction, with approximately 75% of clients praising their excellent customer service, compliance expertise, and efficiency. Clients appreciate their tailored solutions and professionalism, resulting in successful project outcomes and a smooth workflow. Minor delays were noted but deemed insignificant in relation to overall project success.

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Reviews mention Understands their clients' needs
Consentia Inc. has received positive feedback regarding their understanding of client needs. One client highlighted their proactive approach in grasping compliance and regulatory requirements, noting that Consentia worked diligently to ensure all needs were met. Another praised the team's ability to keep them informed throughout the project, emphasizing their attentiveness and responsiveness. Overall, clients appreciate Consentia's commitment to understanding and addressing their specific challenges, resulting in a high level of satisfaction with the services provided.

Scanning & Records Mngmt Consult for Boutique Brokerage

5.0 Dec 12, 2022

They worked extremely hard to understand our needs and were extremely cognizant and comfortable of the compliance and regulatory requirements we had. If they had any questions they proactively found answers. We could press go on the next phase of our project tomorrow with few gaps.
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Industry Experience

Consentia Inc. has demonstrated expertise across multiple industries, including Hospitality & Leisure, Construction, Nonprofit, and Real Estate. Clients commend their strong customer service, efficient project management, and ability to ensure compliance with industry regulations. In Hospitality, they effectively digitized and organized files, while in Construction, they successfully scanned and categorized documents. Nonprofits appreciated their thorough document destruction services, and Real Estate clients valued their compliance-focused solutions. Overall, Consentia Inc. is well-suited for projects requiring meticulous records management and digitization.
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Hospitality & leisure Construction Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Consentia Inc.'s strong value for money, noting that their pricing is competitive and aligned with the quality of service provided. For instance, a General Manager appreciated the 'good value for cost' and exceptional customer service, while a construction President mentioned that the cost was comparable to others but with superior service. Overall, the sentiment reflects satisfaction with the company's pricing and the efficiency of their services.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.8

Willing to Refer

5.0

Edmonton-based clients praise Consentia Inc. for their expertise in document digitization, secure destruction, and records management across various sectors. They deliver timely, compliant solutions with excellent customer service, handling complex projects like architectural scans, legal files, and organizational digitization efficiently and reliably.
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CommAlert

5.0 2 reviews

$50,000+

$150 - $199 / hr

50 - 249

Edmonton, Canada

Services provided

35% Business Continuity Management

35% Call Center Services

15% Building Security Services +1 service

15% Business Consulting

The CommAlert Group is a professional call center service provider specializing in after-hours support and inbound call handling. They have received overwhelmingly positive feedback, with 100% of reviewers praising their exceptional customer service and commitment to exceeding expectations. Clients appreciate their effective communication and ability to enhance business operations through strategic call management.

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Reviews mention Timely
Clients have consistently praised The CommAlert Group for their timely communication and responsiveness. One review highlighted that communication timelines are always quick and that outstanding issues are resolved promptly. The Account Manager, Jessica, was noted for keeping clients informed about developments and suggesting improvements. Overall, the sentiment regarding timeliness is overwhelmingly positive, indicating that the company excels in delivering timely service and support.

Call Center Services For Digital Marketing Agency

5.0 Jan 31, 2022

Communication timelines are always quick, effectively and any outstanding issues are wrapped up in a timely manner.
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Industry Experience

The CommAlert Group has received positive feedback primarily from clients in the Advertising & Marketing and Software industries. Clients commend their exceptional inbound call handling and after-hours support, emphasizing their professionalism and commitment to customer service. The advertising sector noted increased client acquisition, while the software industry highlighted a strategic advantage through 24/7 availability. Overall, sentiment is highly favorable, indicating that CommAlert is a strong fit for businesses seeking reliable call management and customer support solutions.
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Advertising & marketing Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
CommAlert is frequently praised for its exceptional value for money, as clients report a significant return on investment through improved client acquisition and 100% call answer rates. One client noted that CommAlert's services led to more clients than ever, emphasizing the company's effectiveness in lead capture. Overall, clients appreciate CommAlert's commitment to high-quality service and responsiveness, indicating that their pricing aligns well with the value provided.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Local Edmonton companies commend CommAlert for their exceptional 24/7 support, ensuring no missed calls or opportunities. Their expertise in call management and customer service, combined with innovative technology, consistently delivers high satisfaction and measurable results for digital marketing and software firms.
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Featured

What are Featured Providers?
Remote CoWorker

4.8 174 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Edmonton, Canada

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider that offers comprehensive administrative, marketing, and project management support. Their clients praise their consistency, responsiveness, and professionalism, with no reported areas for improvement. Approximately 100% of the reviews highlight their impressive project management and timely delivery. Clients also commend the company's ability to improve productivity and streamline operations.

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Reviews mention Receptive
Clients have consistently noted Remote CoWorker's receptiveness in their feedback. For instance, the CEO of Tadpole Press highlighted that their assistant, Shaira, is not only quick but also always eager to assist, emphasizing the company's responsiveness to requests. This sentiment reflects an overall positive perception of the company's ability to adapt and meet client needs effectively.

Virtual Assistant for Writing Competition Hosting Company

5.0 Sep 17, 2025

Remote CoWorker has been receptive to our requests.
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18 of 18 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
Recent reviews of Remote CoWorker reflect a consistently positive sentiment, with clients praising their reliability, effective communication, and high-quality service. Notable feedback includes a CEO highlighting a 30% productivity increase due to their administrative support and a client commending the team's adaptability to shifting priorities. Overall, clients appreciate their proactive approach and seamless onboarding process, with many stating there are no areas for improvement. This indicates a strong alignment with client expectations and satisfaction.
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Industry Experience

Remote CoWorker has successfully engaged with various industries including plumbing, real estate, medical, and legal services, providing tailored administrative support, lead generation, and operational efficiency. Feedback across the board highlights their responsiveness, attention to detail, and the ability to meet deadlines. Clients in the medical sector noted significant time savings, while those in real estate reported increased productivity. Overall sentiment reflects a strong alignment with client needs, making Remote CoWorker particularly suitable for businesses seeking reliable support in these sectors.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Remote CoWorker. Multiple reviews highlight that the pricing aligns well with client budgets, with one client noting, 'Pricing fit our budget; good value for cost.' Another stated, 'The quality is as good as the leads they’re gathering.' Overall, the sentiment reflects a positive perception of the balance between cost and service quality.
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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Edmonton, Canada

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of HelpSquad reflect a highly positive sentiment, highlighting their exceptional communication and responsiveness. A client noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. The team's ability to handle inquiries across multiple platforms and their prompt resolution of issues were particularly praised. Clients appreciate the alignment of company values and the overall professionalism demonstrated throughout the engagement.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Edmonton, Canada

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Select VoiceCom for their exceptional organization and communication, noting responses within 24 hours and a willingness to adapt to client needs. A Chief People Officer highlighted their effective team sourcing and hiring capabilities, emphasizing a strong cultural fit and alignment of values. Overall sentiment is highly positive, with no significant areas for improvement identified, reflecting a strong partnership and satisfaction with service delivery.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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Global Empire Corporation

Not yet reviewed

$50,000+

< $25 / hr

250 - 999

Edmonton, Canada

Services provided

40% Back Office Outsourcing

30% Call Center Services

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Global Empire Corporation is a Back Office Outsourcing company in Edmonton, Canada. They offer Back Office Outsourcing and Call Center Services.
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MetCredit

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Edmonton, Canada

Services provided

100% Call Center Services

MetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.
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Priority Credit Management Corp.

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Edmonton, Canada

Services provided

80% Call Center Services

10% Back Office Outsourcing

10% Business Consulting

In Edmonton, Canada and Ann Arbor, Michigan, Priority Credit Management Corp. Is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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It's Your Time Business Services Inc.

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Edmonton, Canada

Services provided

45% Accounting

35% Back Office Outsourcing

15% HR Consulting +1 service

5% Call Center Services

Accounting company It's Your Time Business Services Inc. Is based in Vancouver, Canada and Edmonton, Canada. They offer Accounting and Back Office Outsourcing.
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Kroll Communications Inc.

Not yet reviewed

$5,000+

< $25 / hr

2 - 9

Edmonton, Canada

Services provided

30% Market Research

20% Direct Marketing

20% Sales Outsourcing +4 services

10% Call Center Services

10% Customer Service Outsourcing

5% Email Marketing

5% Marketing Strategy

Kroll Communications Inc. Is a Market Research company based in Edmonton, Canada. They provide Market Research and Direct Marketing and were launched in 2017.
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What are Featured Providers?
MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Edmonton, Canada

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Reliable
Clients consistently praise MarKam Solutions for their reliability and professionalism. One review highlighted their exceptional project management, noting that they adhered to timelines, delivered milestones on schedule, and demonstrated responsiveness to client needs. The client reported a 50% increase in lead generation and a 20% reduction in sales cycle time, attributing these successes to MarKam's dependable approach. Overall, the sentiment indicates a strong trust in their ability to deliver results efficiently.

Sales Outsourcing & Lead Gen for Advertising Account Co

5.0 Feb 13, 2025

MarKam Solutions demonstrated exceptional project management throughout our collaboration. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities. Whenever new needs arose, they acted with agility — offering practical solutions, strategic insights, and a hands-on approach that ensured smooth execution and consistent results. Overall, their professionalism and reliability made the entire process efficient and stress-free.
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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client feedback on MarKam Solutions highlights their exceptional project management and adaptability. Clients noted impressive outcomes, such as a 50% increase in lead generation and 35% improvement in conversion rates. The team's proactive communication and tailored solutions were frequently praised, with one client emphasizing their personal approach despite budget constraints. Overall sentiment is overwhelmingly positive, with no significant areas for improvement identified, indicating a strong fit for diverse project needs.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Edmonton, Canada

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Proactive
TDCX has been consistently praised for their proactive approach in client engagements. Clients noted their quick adaptability to process changes and their initiative in identifying improvement opportunities. One client highlighted TDCX's ability to suggest innovative solutions and conduct timely analyses, while another emphasized their proactive management style, which often anticipates issues before they escalate. Overall, the sentiment reflects a strong appreciation for TDCX's commitment to collaboration and problem-solving.

Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams. The remaining times, they are proactive in identifying areas of opportunity and partner with us on solving the issues before they become trends. They manage a large portion of APAC business with us and we trust their ability to deliver the best possible outcomes to our customers!
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Call Center Services for Tech Company

5.0 Jun 16, 2021

Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. There’s a high demand for top talent in Barcelona, especially with multiple language skills. We want to keep good talent within the business, and they manage to help us do this. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Edmonton, Canada

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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2 of 2 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
In the past six months, clients have praised Big Outsource for significantly improving their workflow efficiency and responsiveness. One client noted a 30% improvement in project turnaround and appreciated the proactive communication and reliability of their assistant. Another highlighted the elimination of a 200-email backlog, allowing them to serve more clients without burnout. Overall sentiment reflects satisfaction with consistent quality and alignment with client values, though some suggested enhancements in tool recommendations.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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View projects from:

United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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EnviroShred

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edmonton, Canada

Services provided

100% Document Digitization & Management

EnviroShred, a Document Digitization & Management company, provides Document Digitization & Management. The company is in Calgary, Canada and Edmonton, Canada.
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360 Media Consulting

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Edmonton, Canada

Services provided

20% Pay Per Click

20% Search Engine Optimization

20% Social Media Marketing +3 services

15% AI Consulting

15% Email Marketing

10% Sales Outsourcing

360 Media Consulting, a social media marketing agency, was launched in 2019. The small team offers Social Media Marketing and Search Engine Optimization.
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Featured

What are Featured Providers?

Remote Team Solutions

5.0 22 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Edmonton, Canada

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.

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Industry Experience

Remote Team Solutions has garnered positive feedback across various industries, including Legal, Construction, Software, Human Resources, Media, Advertising & Marketing, Food & Beverages, Real Estate, and IT Services. Clients commend their responsiveness, quality of talent, and effective project management, resulting in improved operations, customer satisfaction, and employee retention. The overall sentiment is highly favorable, with many clients noting the provider's ability to align with specific industry needs and enhance organizational efficiency.
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Legal Other Industry Construction Human Resources Media Advertising & marketing IT Services Retail Business services Real estate Food & Beverages Software

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently remark on the exceptional value provided by Remote Team Solutions, highlighting their cost-effectiveness compared to competitors. For instance, one client noted that hiring senior recruiters through RTS was over 50% cheaper than hiring junior-level staff elsewhere, yet the productivity was doubled. Another client emphasized that RTS's services, while slightly higher in cost than some options, delivered superior quality that justified the investment. Overall, feedback reflects strong satisfaction with the quality of service relative to pricing.
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More responsive than most other service providers

Remote Team Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

United States (17) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Call Center Solutions Africa(CCSA)

5.0 1 review

$5,000+

Undisclosed

10 - 49

Serves Edmonton, Canada

Services provided

25% Call Center Services

25% Sales Outsourcing

20% Customer Service Outsourcing +2 services

15% Back Office Outsourcing

15% CRM Consulting and SI

Call Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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Select Call Centre

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edmonton, Canada

Services provided

100% Call Center Services

Select Call Centre is a call center company. The Edmonton, Canada-based firm was founded in 1969. Their team provides Call Center Services.
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Bullseye Digital Marketing

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Edmonton, Canada

Services provided

20% Pay Per Click

20% Search Engine Optimization

15% Content Marketing +4 services

15% Social Media Marketing

10% Customer Service Outsourcing

10% Email Marketing

10% Web Design

Bullseye Digital Marketing is a small SEO services firm located in Edmonton, Canada. Their services include Search Engine Optimization and Social Media Marketing.
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Sheena Consutling Inc

Not yet reviewed

$5,000+

$100 - $149 / hr

Freelancer

Edmonton, Canada

Services provided

20% Accounting

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Fractional CFO Services

Business Consulting company Sheena Consutling Inc was launched in 2021. The small team focuses on Business Consulting and Back Office Outsourcing.
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Vstudiozzz

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Edmonton, Canada

Services provided

20% Email Marketing

20% Pay Per Click

20% Sales Outsourcing +2 services

20% Social Media Marketing

20% Web Development

Vstudiozzz is a social media marketing firm. Established in 2010, the agency offers Social Media Marketing and Email Marketing.
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Linked Digital Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Edmonton, Canada

Services provided

20% Event Management

20% Pay Per Click

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Headquartered in Edmonton, Canada, Linked Digital Services is a social media marketing company. They specialize in Social Media Marketing and Search Engine Optimization and were launched in 2020.
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Intercon Messaging Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Drayton Valley, Canada

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Intercon Messaging Inc. Is a call center company. They were launched in 1996, and their services include Call Center Services and Customer Service Outsourcing.
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Cititel Inc

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Edmonton, Canada

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Cititel Inc is a call center service. The company is based in Edmonton, Canada. Their team focuses on Call Center Services and Back Office Outsourcing.
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