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Top Chat Support Services in Serbia

Ratings Updated: April 3, 2026
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4 Leaders 8 Contenders

12 Companies

Country: Serbia
Customer Service Outsourcing: Chat Support Services

List of the Top Serbia Chat Support Companies

  • Valoris Center Logotype

    4.9 14 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Beograd, Serbia

    Services provided

    20% Customer Service Outsourcing
    50% Call Center Services
    15% Back Office Outsourcing +1
    15% CRM Consulting and SI

    Focus Areas

    15% Chat Support Services
    60% Phone Support Services
    15% Email Support Services +1
    10% Order Processing & Taking

    Valoris Center is a customer service BPO company offering comprehensive call center solutions, including customer support outsourcing and technical support. Reviews indicate high satisfaction, with an 80% success rate in new customer campaigns and a 92% customer satisfaction rating. Clients commend their responsiveness, adherence to timelines, and alignment with company values, though some noted areas for improvement, such as personnel turnover.

    See all 14 projects
    1 of 2 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 2 times in the past 6 months

    In the past six months, clients have praised Valoris Center for their proactive support and flexibility in addressing business needs. The head of CRM at PENNY Romania highlighted their impressive response rates and adaptability, while the Quality Manager at BRT SPA commended their punctuality and excellent team performance. Overall, the sentiment is highly positive, with clients appreciating the value for cost and alignment with company culture, though minor improvements in ticket distribution were suggested.
    Read 2 Recent Reviews

    Industry Experience

    Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.

    Read All Reviews

    Select Industry to see insights

    Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industries

    View projects from:

    Romania (8) Austria (1) Croatia (1) Italy (1) Russia (1)

    This provider is fluent in 12 languages:

    • English
    • Spanish
    • Russian
    • German
    • French
    • Italian
    • Romanian
    • Serbian
    • Slovenian
    • Bulgarian
    • Dutch
    • Polish

    Beograd, Serbia

    7 Brankova
    Beograd, Serbia 11000

    41 - 49

    +38 111 321 68 81

    See All Locations (2)
    View Profile Visit Website
  • SupportYourApp Logotype

    4.8 81 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Beograd, Serbia

    Services provided

    35% Customer Service Outsourcing
    25% Call Center Services
    20% AI Agents +2
    15% Back Office Outsourcing
    5% Data Annotation Services

    Focus Areas

    42% Chat Support Services
    31% Phone Support Services
    17% Email Support Services +1
    10% Order Processing & Taking

    SupportYourApp is a Customer Service Outsourcing company specializing in providing 24/7 customer support solutions. The reviews reveal a mixed feedback with 75% positive remarks highlighting their flexibility, dedication, and high-quality support, while 25% indicate issues with ownership and service reliability. Approximately 50% of reviewers emphasize their strong project management and proactive communication.

    See all 81 projects

    Reviews mention Great team

    The feedback from Optibus highlights a sentiment of strong appreciation for SupportYourApp's team. Clients noted the 'dedication of the management team' and the 'professionalism and dedication of the dedicated consultants.' Additionally, they praised the 'quick service delivered with much care and a personal touch,' which contributed to increased customer satisfaction and reduced resolution times. Overall, the sentiment reflects a positive experience with the team's commitment and flexibility.
    • Customer Support Services for Team Building Platform
      5.0 Nov 15, 2022

      Every member of the team is hardworking and great at their job, but also really fun! We have monthly meetings to give updates and spend time together.

      Read Full Review
    • Technical Customer Support for Software Developer
      5.0 Dec 8, 2016

      SupportYourApp is a human team which we were able to meet in person. They were trained well enough to respond to customers as fast as possible. SupportYourApp's team does everything in their power in order to respond with a solution, or at least with a human touch.

      Read Full Review
    Read All Reviews
    11 of 14 reviews are 5 stars
    13 new reviews for Customer Service Outsourcing services
    $200,000 – $999,999 avg. project cost

    Reviewed 14 times in the past 6 months

    In the last six months, client feedback on SupportYourApp has been predominantly positive, highlighting their operational excellence and strong customer-centric approach. Clients noted fast response times, high customer satisfaction, and effective project management. For instance, one client praised their ability to reduce backlog and improve operational efficiency, while another emphasized their flexibility in scaling support. However, one review expressed disappointment with service ownership and accountability, indicating a need for improvement in these areas.
    Read 14 Recent Reviews

    Industry Experience

    SupportYourApp has demonstrated expertise across various industries, including Information Technology, Healthcare, and Financial Services, receiving positive feedback for their operational excellence and customer-centric approach. Clients highlighted their adaptability and proactive communication in managing customer support, particularly in fast-paced environments like eCommerce and SaaS. Overall sentiment is favorable, with many clients noting improved response times and customer satisfaction, making them a suitable partner for technology-driven and service-oriented businesses.

    Read All Reviews

    Select Industry to see insights

    Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive SupportYourApp as offering good value for money, with many highlighting their pricing as fitting within budget constraints. Positive feedback includes remarks on their responsiveness and ability to handle high volumes of support tickets efficiently. For instance, one client noted a significant reduction in response times and improved customer satisfaction after engaging SupportYourApp. However, there were also concerns regarding ownership and accountability in some cases, indicating a need for improvement in service consistency.
    Read All Reviews
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  • GDC Services Logotype

    4.8 2 reviews
    Verified
    $25,000+
    $25 - $49 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    20% Customer Service Outsourcing
    20% Cloud Consulting & SI
    15% Application Management & Support +4
    15% IT Managed Services
    10% Call Center Services
    10% IT Staff Augmentation
    10% IT Strategy Consulting

    Focus Areas

    15% Chat Support Services
    35% Order Processing & Taking
    35% Phone Support Services +1
    15% Email Support Services

    GDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.

    See all 2 projects

    Industry Experience

    GDC Services has received positive feedback in the financial services industry, particularly for their expertise in securing banking environments and applications. Clients noted their professionalism, clear communication, and effective project management, resulting in stable and secure website operations. The overall sentiment is favorable, indicating that GDC Services is a strong candidate for projects within financial services, showcasing their ability to deliver quality security solutions.

    Read All Reviews

    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have consistently noted GDC Services' competitive pricing as a significant factor in their decision to engage the company. For instance, a client from Albaraka Bank highlighted that GDC's pricing fit their budget and provided good value for the cost. Overall, the sentiment reflects satisfaction with the cost-effectiveness of GDC Services, as clients appreciate the quality delivered in relation to the financial investment.
    Read All Reviews
    View Profile Visit Website

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  • morph Logotype

    5.0 10 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services

    Focus Areas

    35% Chat Support Services
    25% Email Support Services
    25% Phone Support Services +1
    15% Order Processing & Taking

    morph is a Customer Service Outsourcing company specializing in providing Call Center Solutions and Customer Support Services. They consistently maintain high customer satisfaction, with over 90% positive feedback noted in reviews. Clients commend morph for their proactive project management, dedication to employee well-being, and efficient response times, though some suggest they could expand their talent pool to better serve growing demands.

    See all 10 projects
    2 of 3 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Lifestyle Brand

    4.5 — A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user Read more
    Read 3 Reviews

    Industry Experience

    Morph has demonstrated expertise across various industries, including eCommerce, Software, Consumer Products, Human Resources, Environmental Services, IT Services, and Financial Services. Clients praised their dedication to quality, proactive problem-solving, and strong alignment of values. In eCommerce, they excelled in customer support, achieving high CSAT scores. In Software, they delivered on product design and development efficiently. Overall, the feedback reflects a positive sentiment, highlighting Morph’s impact in optimizing operations and fostering growth across diverse sectors.

    Read All Reviews

    Select Industry to see insights

    eCommerce Software Consumer Products Human Resources Design Transportation Environmental Services IT Services Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $200,000 to $999,999 (2) Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Client feedback on Morph highlights a consistent theme of strong value for money, with several reviewers noting it as a key reason for their selection. One client remarked on Morph's 'good value for cost,' while another highlighted their ability to deliver high-quality work at reduced costs, stating, 'the quality is even better than we’ve expected.' Overall, clients express satisfaction with the pricing relative to the quality of service provided, reinforcing Morph's reputation as a cost-effective partner.
    Read All Reviews

    Beograd, Serbia

    Žorža Klemansoa 19
    Beograd, Serbia 11000

    76 - 100

    +14246664366

    See All Locations (2)
    View Profile
  • Silver Bell Group Logotype

    5.0 5 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Beograd, Serbia

    Services provided

    10% Customer Service Outsourcing
    20% Call Center Services
    20% Sales Outsourcing +10
    5% Back Office Outsourcing
    5% Content Marketing
    5% Finance & Accounting Outsourcing (FAO)
    5% Graphic Design
    5% HR Consulting
    5% Mobile App Development
    5% Social Media Marketing
    5% UX/UI Design
    5% Web Design
    5% Web Development

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

    See all 5 projects

    Reviews mention Professional

    Clients consistently praise Silver Bell Group for their professionalism and effective communication. One client noted, 'Real professionals. The best team. They always stay in touch.' Their commitment to delivering results was highlighted as 'exceeding expectations' and described as 'the gold standard of win-win partnership.' Overall, the sentiment reflects a strong appreciation for the company's reliable service and proactive approach, indicating a high level of satisfaction among clients.
    • Lead Generation for Products Manufacturing Company
      5.0 Jul 24, 2025

      Real professionals. The best team. They always stay in touch. They offer the best solutions. Partner relations

      Read Full Review
    Read All Reviews

    Industry Experience

    Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Financial services Business services Other Industry

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
    Read All Reviews

    View projects from:

    Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)
    View Profile
  • Fyxer Industries Ltd Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Пожаревац, Serbia

    Services provided

    50% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Sales Outsourcing +1
    10% Social Media Marketing

    Focus Areas

    20% Chat Support Services
    40% Email Support Services
    40% Phone Support Services

    Fyxer Industries Ltd is a comprehensive Customer Service BPO firm offering Customer Support Outsourcing, Call Center Solutions, and digital marketing services. Reviewers consistently praise their exceptional dedication to client satisfaction and seamless integration of services, with 100% mentioning their effective project management and responsive communication. Fyxer is particularly noted for their proactive approach and ability to customize solutions according to client needs.

    See all 2 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Software Company

    5.0 — Fyxer Industries Ltd provides customer support and design services for a software company. Their work includes handling customer service via email and phone and delivering custom designs and Read more
    Read 2 Reviews

    Industry Experience

    Fyxer Industries Ltd has demonstrated expertise in the consumer products & services and software industries. Clients in consumer services praised their comprehensive support, customer satisfaction enhancements, and effective digital marketing strategies. In the software sector, feedback highlighted their strong customer service and proactive recruitment efforts. Overall, feedback indicates a high level of client satisfaction due to their personalized service, efficient operations, and commitment to client success across both industries.

    Read All Reviews

    Select Industry to see insights

    Software Consumer products & services

    View projects from:

    Canada (1) Serbia (1)
    View Profile
  • The Contact Service Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    40% Customer Service Outsourcing
    30% Call Center Services
    15% Finance & Accounting Outsourcing (FAO) +2
    10% Back Office Outsourcing
    5% Content Marketing

    Focus Areas

    48% Chat Support Services
    20% Order Processing & Taking
    20% Phone Support Services +1
    12% Email Support Services

    Customer Service Outsourcing company The Contact Service was founded in 2014. The midsize team specializes in Customer Service Outsourcing and Call Center Services.

    Read more
    View Profile
  • CIIB GmbH Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    35% Customer Service Outsourcing
    35% Digital Strategy
    30% Content Marketing

    Focus Areas

    30% Chat Support Services
    40% Email Support Services
    30% Phone Support Services

    Established in 2019, CIIB GmbH is a Digital Strategy company. Their services include Digital Strategy and Customer Service Outsourcing.

    Read more

    Beograd, Serbia

    5 Terazije
    Beograd, Serbia 11000

    76 - 100

    See All Locations (2)
    View Profile
  • Rely Staff Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Novi Sad, Serbia

    Services provided

    30% Customer Service Outsourcing
    30% Back Office Outsourcing
    30% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Rely Staff is a call center established in 2021. The team focuses on Call Center Services and Back Office Outsourcing and is located in Novi Sad, Serbia.

    Read more
    View Profile
  • lalallalalala Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    15% Customer Service Outsourcing
    27% Call Center Services
    18% Back Office Outsourcing +8
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Managed Services
    5% Business Consulting
    5% Corporate Training & Coaching
    5% HR Outsourcing
    2% Recruiting
    2% Staffing
    1% HR Consulting

    Focus Areas

    40% Chat Support Services
    40% Email Support Services
    20% Phone Support Services

    Lalallalalala is a Beograd, Serbia-based call center. Founded in 2020, the team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Nova Concept Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Novi Sad, Serbia

    Services provided

    40% Customer Service Outsourcing
    40% Call Center Services
    10% Email Marketing +2
    5% Conversion Optimization
    5% Direct Marketing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Nova Concept is a call center company. Founded in 2021, the company is located in Novi Sad, Serbia. Their team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Eximious.Support Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Beograd, Serbia

    Services provided

    75% Customer Service Outsourcing
    25% Call Center Services

    Focus Areas

    67% Chat Support Services
    33% Order Processing & Taking

    Eximious.Support is a Customer Service Outsourcing company. The Beograd, Serbia-based firm was launched in 2017. Their services include Customer Service Outsourcing and Call Center Services.

    Read more
    View Profile

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1 morph
2 GDC Services
3 Silver Bell Group
4 Fyxer Industries Ltd

List of the Top 4 Serbia Chat Support Companies

  1. morph Logotype

    morph

    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Ability to deliver

    32/40.0
    17/20 Reviews
    9.6/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    35% Chat Support Services
    40% Other
    View Profile Visit Website
  2. GDC Services Logotype

    GDC Services

    $25,000+
    $25 - $49 / hr
    50 - 249
    Beograd, Serbia

    Ability to deliver

    33.6/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    15% Chat Support Services
    80% Other
    View Profile Visit Website
  3. Silver Bell Group Logotype

    Silver Bell Group

    Undisclosed
    Undisclosed
    250 - 999
    Beograd, Serbia

    Ability to deliver

    26.9/40.0
    17.6/20 Reviews
    2.8/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Chat Support Services
    90% Other
    View Profile Visit Website
  4. Fyxer Industries Ltd Logotype

    Fyxer Industries Ltd

    $1,000+
    < $25 / hr
    50 - 249
    Пожаревац, Serbia

    Ability to deliver

    23.2/40.0
    17/20 Reviews
    2.2/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    20% Chat Support Services
    50% Other
    View Profile Visit Website
  5. The Contact Service Logotype

    The Contact Service

    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    48% Chat Support Services
    60% Other
    View Profile Visit Website
  6. CIIB GmbH Logotype

    CIIB GmbH

    $5,000+
    $25 - $49 / hr
    50 - 249
    Beograd, Serbia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    30% Chat Support Services
    65% Other
    View Profile Visit Website
  7. Rely Staff Logotype

    Rely Staff

    $1,000+
    < $25 / hr
    10 - 49
    Novi Sad, Serbia

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Chat Support Services
    70% Other
    View Profile Visit Website
  8. lalallalalala Logotype

    lalallalalala

    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    40% Chat Support Services
    85% Other
    View Profile Visit Website
  9. Nova Concept Logotype

    Nova Concept

    Undisclosed
    < $25 / hr
    2 - 9
    Novi Sad, Serbia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    25% Chat Support Services
    60% Other
    View Profile Visit Website
  10. Eximious.Support Logotype

    Eximious.Support

    Undisclosed
    Undisclosed
    10 - 49
    Beograd, Serbia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    67% Chat Support Services
    25% Other
    View Profile Visit Website
  11. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    Beograd, Serbia

    Ability to deliver

    33.3/40.0
    17.6/20 Reviews
    8.2/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    15% Chat Support Services
    80% Other
    View Profile Visit Website
  12. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Beograd, Serbia

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    42% Chat Support Services
    65% Other
    View Profile Visit Website

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