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Sound Telecom

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Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Spokane, WA
  • Year founded
    Founded 1986

3 Locations

  • Spokane , WA
  • Seattle , WA
  • Los Angeles , CA

Service Lines
Call Center Services
50%
Customer Service Outsourcing
50%
Select Focus Area
Inbound Services
Answering services
50%
Inbound appointment scheduling
25%
Virtual receptionist
25%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Order Processing & Taking
25%
Outbound Services
Third party verification
100%
Industries
Business services
20%
Hospitality & leisure
20%
Legal
20%
Medical
20%
Real estate
20%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.6 /5

What Clients Have Said

Sound Telecom offers a variety of pricing structures, including hourly billing and flat rates. Clients report spending between $500 weekly and up to $49,999 annually, highlighting good service quality and value for cost despite some concerns over customer service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 18 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

Sound Telecom Review Insights

Overall Review Rating

4.2
  • Quality 0.6
  • Schedule 0.6
  • Cost 0.6
  • Willing to Refer 4.1

Top Mentions

Review Highlights

  • Cost-Effective Service

    Sound Telecom offers a cost-effective solution for managing inbound calls, saving companies time and preventing staff from becoming overworked.

  • Long-Term Client Relationships

    Several reviews indicate long-term relationships with Sound Telecom, suggesting a high level of client satisfaction and trust.

  • Improved Business Focus

    By outsourcing to Sound Telecom, clients can better focus on their core business activities without being bogged down by call management.

  • Reliable Off-Hour Support

    Sound Telecom is praised for providing reliable off-hour support, ensuring that businesses can maintain operations without staffing a third shift.

  • Customer Service Needs Improvement

    While generally positive, some reviews suggest that Sound Telecom could improve their overall customer service to enhance client satisfaction further.

  • Synergy and Expertise

    Clients value the synergy and expertise that Sound Telecom brings, which enhances their overall operational efficiency.

Sound Telecom Reviews

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Industry
Location

Great for High Volume Calls and International Markets

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume."

Jun 21, 2017
Director, IT
Anonymous
  • Business services
  • Plano, Texas
  • 501-1,000 Employees
  • Survey Response

Better Customer Service for Businesses

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"I get more in touch with customers."

Jun 21, 2017
Manager, Sales
Anonymous
  • Other industries
  • Chesterfield, Missouri
  • 11-50 Employees
  • Survey Response

Sound Telecom Integrates Well With Our System

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"We use it on a daily basis and without it we wouldn't be able to take all these calls."

Jun 21, 2017
Associate, Finance
Anonymous
  • Telecommunications
  • Orlando, Florida
  • 5,001-10,000 Employees
  • Survey Response

Sound Telecom Provides Better Customer Service

  • Call Center Services
  • Confidential
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"We use all their options and we appreciate how they filter calls and help our productivity."

Jun 21, 2017
Associate, Other
Anonymous
  • Financial services
  • Cabot, Arkansas
  • 501-1,000 Employees
  • Survey Response

Sound Telecom Helpful Keeping Everyone Informed

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It has been really helpful keeping everyone informed."

Jun 21, 2017
Manager, IT
Anonymous
  • Manufacturing
  • Lebanon, Ohio
  • 10,001+ Employees
  • Survey Response

Decent Performance and Convenient Answering Service

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Performance has been decent. It helps us out."

Jun 21, 2017
Senior Manager, Administration
Anonymous
  • Manufacturing
  • Phoenix, Arizona
  • 5,001-10,000 Employees
  • Survey Response

Straightforward and Uncomplicated Answering Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"Our company gets things done faster and efficiently."

Jun 21, 2017
President, Administration
Anonymous
  • Information technology
  • Thomasville, Georgia
  • 51-200 Employees
  • Survey Response

Customized Services and Representatives

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"We have been satisfied with the performance of Sound Telecom and it has provided better service to our customers."

Jun 21, 2017
Manager, IT
Anonymous
  • Information technology
  • Irving, Texas
  • 501-1,000 Employees
  • Survey Response

Reasonably Priced Answering Service

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has been great and it does what we need it to do."

Jun 20, 2017
Director, Business Development
Anonymous
  • Business services
  • Sacramento, California
  • 501-1,000 Employees
  • Survey Response

Showing 11-19 of 19 Reviews

Locations (3)

1802 N Monroe Spokane, WA, United States 99205

6 - 9

Contact Sound Telecom

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