Veza Reception

BACKGROUND

Introduce your business and what you do there.:
 I manage a solo immigration law practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

I initially sought out Veza Reception to help me manage initial calls to our office. At the time, Veza Reception catered primarily to landscaping copanies (not law firms). But I took a chance on them, because they were a small business (like me) and the owner was very attentive and responsive.

SOLUTION

What was the scope of their involvement and team dynamic?
Initially, Veza answered our phones during certain hours, and I was happy enough with their service that I eventually had them handle all of our calls. I still believe Veza Reception is capable of providing quality service, but my experience has shifted, and I wanted to update my previous 5-star review accordingly.

What's the status of this engagement?

 I've since terminated my engagement with Veza Reception. They seem to have scaled quickly, and somewhere along the way, the careful attention to detail that initially drew me to them has slipped.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

 One of their receptionists made a significant error on a live call that deviated from the detailed call flow I had carefully built out with Veza. I was initially told the recording would be pulled so I could review what was said. When I followed up, I was told Veza doesn't actually record calls, so I had no way to review the exchange.

 In what ways can they improve?

 Be clear on at all times on what Veza Reception can and cannot do. I chose Veza over a competitor based on their assurance that call recordings would always be available to me on request. At some point that appears to have changed, and a policy shift like that should be communicated to clients. New receptionists should also receive sufficient training before being put on live calls.

What advice do you have for clients with similar needs to yours?

 For solo practitioners considering Veza Reception, my advice is to get clear upfront on what they can and can't handle, and to ask what specifically qualifies them to field inquiries directed at legal professionals.

UPDATED REVIEW

This review was published on January 3, 2026

Sherry Nohara
Managing Attorney, Noha Immigration Law LLLCLegal

Honolulu, Hawaii

1-10

Oct 2024 - Ongoing

Less than $10,000

Verified

Project summary
Veza Reception provides answering services for an immigration law firm. The team handles calls from potential and current clients and performs outbound calls to reschedule appointments.

Feedback summary
Veza Reception has helped the client focus more on providing quality legal services. The team has professionally handled calls to the client's office and inquiries from prospective clients. Moreover, the team is accessible and responsive and communicates openly, which has pleased the client so far.

BACKGROUND

Please describe your company and position.

I am the Managing Attorney of Noha Immigration Law LLLC

Describe what your company does in a single sentence.

Immigration law services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• I hired Veza Reception to provide professional call management, ensuring that calls are answered promptly and handled appropriately.

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

• Good value for cost
• Company values aligned

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza Reception provides answering services for my practice. During the onboarding process, they took the time to understand my firm's needs and offered a personalized approach. They handle calls from potential and current clients, and also make outbound calls on my behalf to reschedule appointments. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have been able to focus more of my attention on providing quality legal services to my clients, all while being able to rest assured that calls to my office and inquiries from prospective clients were being professionally handled in real time by Veza Reception. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. One of the factors that sold me on Veza Reception was the accessibility and open communication from Momir, the company's owner. True to Momir's word, I believe that the Veza Reception team really has come to know and understand my practice and I have been very happy with their services.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their accessibility and responsiveness.

Are there any areas for improvement or something Veza Reception could have done differently?

Not at all.

STAR RATINGS:
Overall rating:    5.0

Quality:    5.0

Cost:    5.0

Schedule:    5.0

Willing to refer:    5.0

BACKGROUND

Please describe your company and position.

I am the Project manager of Lewis Landscape Services, Inc.

Describe what your company does in a single sentence.

We specialized in residential landscaping, hardscape, design, installation, sprinkler system and landscape maintenance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• Our goal has always been to provide the best quality product

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

Pricing fit our budget

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza Reception took the time to understand our business before we forwarded all our calls to their virtual receptionists. They answer our phones when we are absence from office, examine each of our call and send us analysis through email and text. 

Our customers have found it much easier to work with us now that they can always reach us via phone

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I took a look at a few companies that do something similar to me within the range of one month working with veza reception to check out how their conversion rate is going, then we realized that our business have been moving smoothly and going well. 

We didn’t even know how many potential customers we were letting slip through the cracks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive and always ready to help business growing on a wide range

What was your primary form of communication with Veza Reception?

Virtual Meeting

What did you find most impressive or unique about this company?

I love their activeness to work a lot and they were so dedicated.

Are there any areas for improvement or something Veza Reception could have done differently?

None, they were so good to the core

BACKGROUND

Please describe your company and position.

I am the Owner of WIN Home Inspection NW Michigan

Describe what your company does in a single sentence.

Home Inspections

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• Replace old Call center
• Save me time
• Schedule Jobs

SOLUTION

How did you find Veza Reception?

Referral

Why did you select Veza Reception over others?

Referred to me

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer phones, schedule jobs and follow up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Jobs scheduled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Veza Reception?

Email or Messaging App

What did you find most impressive or unique about this company?

Veza Reception offers great customer service and outstanding notes. 

Are there any areas for improvement or something Veza Reception could have done differently?

no

UPDATED REVIEW

This review was published on june 26, 2025

Shawn Degan

Owner, WIN Home Inspection

Real estate

Tucson, Arizona

1-10

Mar 2025 - Ongoing

Verified

Project summary
Veza Reception provides call center services for a home inspection company. The team answers the phone 24/7, responds to questions, provides estimates, schedules inspections, and offers additional services.

Feedback summary
Veza Reception has reduced missed calls by 5% and increased total revenue from home inspections by 25%. The team is extremely professional and delivers each milestone as promised. The client's customers are impressed with the team's attention to detail, and the client has a full-time office staff.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of WIN Home Inspection Sahuarita. We provide innovative home inspection and testing services, using data science and AI to deliver actionable insights that help homeowners improve health and safety and reduce repair costs through preventive maintenance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Veza Reception?

We wanted to ensure we didn't miss any incoming calls while not being tied to our phones. We also needed high-quality customer service.

SOLUTION

What was the scope of their involvement?

Veza Reception answers all inbound calls to our business phone. They answer any questions, provide estimates for potential clients, schedule inspections, and offer additional services to clients.

Veza Reception also answers my phone 24/7, can enter orders directly into my scheduling software, and adjust all aspects if a client calls back.

We did an initial training on how to use the software. In a VERY short period of time all agents were able to use the software. This allows them to directly enter inspections right in to my calendar, add additional services and edit any part of the appointment if the client calls back

How did you come to work with Veza Reception?

We found Veza Reception through a referral. We chose them over other options because of their personalized service, willingness to learn our scheduling software, and availability of agents to answer our business phone.

What is the status of this engagement?

We started working together in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have fewer missed calls than the national call center we had been using, and our revenue per inspection has increased. Our missed calls are less than 5%, and our increased home inspection total revenue is 25%. We no longer stress about answering our phones or monitoring the app to see if we are missing calls. Missed calls equal missed revenue.
The short learning curve with a couple clients having additional questions was a challenge. However, Veza contacted me quickly and I was able to talk with the client as well as add additional notes to the team for future reference.

How did Veza Reception perform from a project management standpoint?

Veza Reception's project management is extremely professional. They deliver each milestone as promised and provide feedback every step of the way. We are confident our phones are being answered by professionals that present the best voice for our company. We communicate via email and phone calls.

What was your primary form of communication with Veza Reception?

• Email or Messaging App

What did you find most impressive about them?

Veza Reception is very detailed and focused on how we want our phones answered. We were not forced into a model they have.

Are there any areas they could improve?

There is nothing they can improve on at this time.

Do you have any advice for potential customers?

We wish we had met them sooner and saved ourselves a ton of stress over a large company and saved money on the fees.

STAR RATINGS

Overall rating: 5.0 The best phone service I have ever partnered with!

Quality: 5.0 Very Professional, great communication, on time results.

Cost: 5.0

Schedule: 5.0 On time every step of the way.

Willing to refer: 5.0 100%. Never miss a call, get your life back. Better quality time with my family with Veza answering my phones.

BACKGROUND

Please describe your company and position.

I am the Attorney/Owner of Sharon Lawruler L.L.C

Describe what your company does in a single sentence.

I have a law practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• Take Phone Calls
• Direct calls to specific party
• Provide information to client

SOLUTION

How did you find Veza Reception?

Online Search

Why did you select Veza Reception over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering phone calls, providing information to potential clients, connecting with correct party, email and chat and answering questions potential client has about service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sucessful connection to new clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent management team.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're willing to take the time to understand my goals and needs.

Are there any areas for improvement or something Veza Reception could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Founder of a legal company 

Describe what your company does in a single sentence.

We are a full-service law firm offering legal expertise and representation in Personal Injury, Family, and Real Estate matters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• To not miss any potential call from clients
• To not miss a phone calls

SOLUTION

How did you find Veza Reception?

Reachout

Why did you select Veza Reception over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I use Veza Reception to handle our inbound and outbound calls. I use them during normal business hours, after hours, and on the weekends. They developed a script that their virtual receptionists use that I signed off on. They collect information from our callers and then send us that information via email and text. They don’t really do much else other than that…

We have them in place just because our phone lines are too busy and we can’t get to everyone. We found we were losing way to many potential clients because we couldn’t get to everyone when they first called.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've only been working together a short time but the biggest thing I noticed is that my practice has grown. The other thing I've noticed is that my clients are happier. There is someone always there to answer their calls and the feedback I have gotten is that they feel taken care of.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am definitely seeing results as I have been able to acquire more clients, and it’s only been a few months.

What was your primary form of communication with Veza Reception?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication. They always respond extremely fast.

Are there any areas for improvement or something Veza Reception could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the officer manager of landscaping company

Describe what your company does in a single sentence.

I am an office manager for a landscaping company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veza Reception to accomplish?

• I hire veza reception to help me in managing incoming call since I work part-time

SOLUTION

How did you find Veza Reception?

• Online Search

Why did you select Veza Reception over others?

• Pricing fit our budget

How many teammates from Veza Reception were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veza reception took the time to understand our business before we forwarded all our calls to their virtual receptionists. they answer our phones when I'm not in the office, takes note for each calls and send us summaries via Email and text. our customers have found it much easier to work with us now that they can always reach someone by phones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen our business increase within the first month of using them. we didn't even known how many potential customers we are letting slip through the cracks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Veza reception were very fast and reliable with time consciousness.

What was your primary form of communication with Veza Reception?

• Virtual Meeting

What did you find most impressive or unique about this company?

I think the most impressive thing has been how quickly they learned and adapted to our business.

Are there any areas for improvement or something Veza Reception could have done differently?

Not at this moment