Spectrum BPO

BACKGROUND

Please describe your company and position.

I am the President of Nebsys Corp.

Describe what your company does in a single sentence.

Remarketing of Apple and Samsung renewed products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Assistance with ecommerce listings
• Assistance with ecommerce customer service
• Data entry

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Assistance with customer service and marketing related to e-commerce. 
• Assistance with data entry tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did what was asked

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very adaptive and eager to do the job correctly

Are there any areas for improvement or something Spectrum BPO could have done differently?

No, all good. 

BACKGROUND

Please describe your company and position.

I am the Owner of What IFS Ventures LLC

Describe what your company does in a single sentence.

Sells specially designed and curated home decor and hobby products on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Manage PPC
• Reduce ACOS
• increase visibility and sales

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum manages my PPC advertising on Amazon for 4 products (9 ASINs total) and has helped to optimize my listings. They have designed A+ content for each of my listings and redesigned my storefront. Every month, I receive an advertising report from my account manager. Our work group communicates through a WhatsApp group and through email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My ACOS for my PPC campaigns were overall quite high. Spectrum has brought down and will continue to bring down the ACOS to an acceptable number to make a profit. It started on average around 71% and has dropped to around 53% over the last 2 months. My team is optimizing daily and starting and stopping new campaigns as needed. The month before hiring Spectrum, I spent about $4800 on PPC. The last 30 days I have only spent $3300.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project is ongoing. They have not yet completed the reduction of the ACOS. They have delivered design content promptly and on time. They were receptive to feedback and the changes I wanted to make.

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

The communication is good. I hear from them usually 4-5 per week. I like the realtime communication through WhatsApp.

Are there any areas for improvement or something Spectrum BPO could have done differently?

I’m not sure yet, as we have not completed the objectives completely yet. Perhaps the graphic team can check the copy more closely before sending to clients since there was some repeated content. I appreciated that they drew from what was in the listing though.

BACKGROUND

Please describe your company and position.

I am the CEO of KC RYE LLC

Describe what your company does in a single sentence.

SERENFLORA sells products on Amazon in the Herb Garden Niche.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC
• Listing Optimization
• To get on the front page of Amazon

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum BPO has been so invaluable to the beginning of our business - they helped me with my product listing photos, listing optimization, inventory management - they helped get my business off the ground. After a few months, I am amazed at how smoothly things have been going. We are on the front page of many of our targeted keywords and our sales have been consistent, and increasing with time. Whenever I have a question, Talha is always so thorough in his response. He is highly skilled and knowledgable and is always taking the time to make sure that I understand the answers to my questions. 

I don't know where I would be without Spectrum BPO in my corner - it has been such a tremendous weight off my shoulders, and I sleep easier at night knowing I have them as a partner in my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are consistently moving up in our keywords. Our PPC cost has been very manageable, and sales have been steadily increasing every week. Our listing optimization was done very well - we are very easy to find with the keywords we are targeting. Amazon lost 147 units of my inventory and Talha is handling all communications to get my money back, he has also resolved two other issues on my account within 24 hours (such as an account risk of deactivation). He has helped me get more reviews for my product, and made an ad with a video I made to increase sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am aware of Talha's work hours, so if I have questions during his off-hours, he always answers them at the start of his day. He answers each question carefully, and always makes sure I understand the sometimes complicated answers. If I need more help understanding, he schedules a call with me and shares his screen so I understand. I've needed a lot of help understanding how they run PPC, but his guidance has made me feel very at ease with the whole process - he always lets me know exactly what we are going to spend, how that money is being used, and what campaigns they are running and testing. 

I feel fully involved in everything and have not had any issues with them as a partner in my business. I am thoroughly pleased with the growth of our business.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am thoroughly impressed with their knowledge of all things Amazon. If I call Amazon to get answers, I very rarely get someone who actually understands the ins and outs of seller central. I think it's impressive that Spectrum BPO is skilled in all the operations and the layers of managing a business on Amazon, and not only that, but they are always staying on top of all the changes that are happening with Amazon as well - since its an ever-changing platform. I definitely feel like I can trust all their knowledge and it makes me sleep easier at night, knowing they have things handled.

Are there any areas for improvement or something Spectrum BPO could have done differently?

I was not completely happy with their first attempt at graphic design, but once I gave them all my suggestions and edits, they completely delivered on everything, and kept working on the graphic design until it was exactly how I wanted it - which I appreciated.

BACKGROUND

Please describe your company and position.

I am the Owner of Canton Aquatics LLC

Describe what your company does in a single sentence.

ECommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Improve our rankings across all platforms: Amazon, Walmart, EBay, ETSY, Shopify
• Help us create an ongoing strategy to gain marketshare
• Help us manage the day to day online operations of all platforms

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work - ECommerce Outsource Partner Project Title: E-commerce Website Development and Support 

1. Introduction: We, [Your Company Name], are seeking to hire an e-commerce company to assist us in building and maintaining our e-commerce website for our small business. We aim to create a user-friendly and visually appealing online platform to showcase and sell our products/services. This document outlines the scope of work for the project. 

2. Objectives: The primary objectives of this project are as follows: a. Design and develop an e-commerce website that represents our brand and products effectively. b. Provide a seamless and secure shopping experience for our customers. c. Optimize the website for search engines (SEO) to enhance online visibility. d. Implement ongoing support and maintenance services. 

3. Scope of Work: The scope of work for the e-commerce website development and support project includes the following tasks and deliverables: 

a. Website Design and Development: 

• i. Consultation to understand our business requirements and goals. 
• ii. Creation of a responsive and visually appealing website design. 
• iii. Development of the website using a suitable e-commerce platform (e.g., Shopify, WooCommerce). 
• iv. Integration of necessary payment gateways for secure online transactions. v. Inclusion of essential e-commerce features such as product catalog, shopping cart, and user accounts. 
• vi. Implementation of a user-friendly content management system (CMS) for easy updates. 

b. Content Management: 

• i. Assistance with content creation and optimization for product listings and other website pages. 
• ii. Integration of high-quality images and videos for products. 
• iii. Implementation of a blog or news section for regular content updates. 

c. Search Engine Optimization (SEO): 

• i. Conduct keyword research and on-page SEO optimization. 
• ii. Implement SEO best practices for meta tags, headers, and URLs. 
• iii. Submission of the website to major search engines (e.g., Google). 

d. Testing and Quality Assurance: 

• i. Thorough testing of the website to ensure functionality and security. 
• ii. Debugging and resolution of any issues or bugs. 

e. Training and Documentation: 

• i. Training sessions for our team to manage and update the website. 
• ii. Documentation on website maintenance procedures. 

f. Ongoing Support and Maintenance: 

• i. Regular monitoring of website performance. 
• ii. Prompt updates and security patches. 
• iii. Technical support for any issues or inquiries. 

g. Reporting: 

• i. Provide regular reports on website performance, traffic, and sales. 
• ii. Recommendations for improvements based on analytics data. 

4. Timeline: The project timeline will be ongoing. 

5. Budget: The budget for this project will be discussed and agreed upon during the negotiation phase. The budget should encompass all costs associated with design, development, ongoing maintenance, and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. **Sales Revenue:** The most obvious and crucial metric for an e-commerce company is revenue. You can measure this on a daily, weekly, monthly, or yearly basis.
2. **Conversion Rate:** Track the percentage of visitors to your site who make a purchase. This helps you understand how effectively your website is turning visitors into customers. 
3. **Customer Acquisition Cost (CAC):** Calculate the cost of acquiring a new customer. This includes advertising, marketing, and sales expenses. The goal is to keep CAC lower than the average customer's lifetime value (LTV).
4. **Customer Lifetime Value (LTV):** Measure the total revenue generated by a single customer over their entire relationship with your business. This helps in understanding the long-term profitability of your customers. 
5. **Average Order Value (AOV):** Calculate the average amount spent by customers in a single order. Increasing AOV can have a significant impact on your revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicate daily with me. I get a summary of all work accomplished each day via Trello. I also get weekly reporting on all PPC and strategy based actions.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their supportive and client-oriented approach is exemplary.

Are there any areas for improvement or something Spectrum BPO could have done differently?

Provided me with Strategy based reports earlier in the relationship however this is mostly my fault.

BACKGROUND

Please describe your company and position.

I am the Director of Amazon for an accounting firm.

Describe what your company does in a single sentence.

Marketing and Account Management on Amazon and Walmart

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Daily account health check
• Creating and follow up on issues and appeals with Seller Support
• Creating and management of listings
• Supplemental help with different reporting and PPC tasks

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Help with the daily requirements of managing accounts on Amazon. Creating and managing product listings. Daily health checks across a number of different accounts. Creating and following up on cases with Seller Support for problem resolution. Dealing with any product appeals and regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fantastic support and responsiveness. Ability to completely trust them to get the job done.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great responsiveness and follow through on projects. Any delays were properly explained.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are delivering great work and consulting on how we can grow.

Are there any areas for improvement or something Spectrum BPO could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Dahlia Design llc

Describe what your company does in a single sentence.

• E commerce
• Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Better manage my ppc

SOLUTION

How did you find Spectrum BPO?

• Referral

Why did you select Spectrum BPO over others?

• Referred to me

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ppc- decreased ACOS and increased sales significantly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First Month report 6x impressions, decreased ACOS 60%, decreased spending by $500

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items are deliveredYes, items are delivered on time and I communicate with them daily

What was your primary form of communication with Spectrum BPO?

• Email or Messaging App

What did you find most impressive or unique about this company?

They go above and beyond. They have helped me with so many aspects of my company.

Are there any areas for improvement or something Spectrum BPO could have done differently?

Nothing at the moment

BACKGROUND

Briefly describe what your company does and your role there. 

Serve food to business and the general public. Leisure guest are the general public.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Better returns in profit.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Cost and reliable. It is trustworthy.

How many people does your company work with?

1-5

How did you find this provider?

Business Referral

Why did you choose to work with them?

• Close to my geographic location
• Great culture fit

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Cost of service. They are reliable and trustworthy.

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App

What did you find most impressive or unique about this company?

It is reliable. It is safe and fun.

BACKGROUND

Briefly describe what your company does and your role there. 

I cut hair and I'm a hair stylist

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

To be a better company

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

To be a better company and make more money

How many people does your company work with?

11–20

How did you find this provider?

Online Organic Search

Why did you choose to work with them?

• Close to my geographic location
• Great culture fit
• Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

They are helping us become a better company

How does your team communicate with this service provider?

• In-Person Meetings
• Email or Messaging App

What did you find most impressive or unique about this company?

That they actually did what they said they would do.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a brand of pet products, which we sell on Amazon.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spectrum BPO?

We needed someone to help us manage our Amazon account.

SOLUTION

What was the scope of their involvement?

Spectrum BPO manages our Amazon account and provides customer service. Additionally, they optimize our product listings and run PPC campaigns. They’re constantly improving the titles, designs, and descriptions of our product listings. The team changes the keywords every day to increase their visibility.

What is the team composition?

We’ve worked with the owner, a project manager, and an Amazon expert.

How did you come to work with Spectrum BPO?

Spectrum BPO responded to our Upwork listing.

How much have you invested with them?

We’ve spent $1,500.

What is the status of this engagement?

The project started in May 2021 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve done a great job of managing our Amazon store. Thanks to Spectrum BPO’s efforts, we’ve seen a 100% increase in sales.

How did Spectrum BPO perform from a project management standpoint?

The team is very organized. We use Slack and Zoom to communicate, and they’re very good at taking notes of our discussions.

What did you find most impressive about them?

Spectrum BPO offers a very comprehensive service — they have an expert on everything, which makes it easier for us. 

Are there any areas they could improve?

They’ve already resolved any issues we’ve encountered, so we’re happy with their work.

Do you have any advice for potential customers?

Be in constant communication with them and let them know what you want them to deliver.

BACKGROUND

Please describe your company and your position there.

E-commerce owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spectrum BPO, and what were your goals?

I hired Spectrum for my Amazon fba business and I am impressed with the results. These guys over delivered on their promises.

SOLUTION

How did you select this vendor and what were the deciding factors?

I search for them online and after interviewing them I found that they were very professional and I was offered a free trial for a week which gave me more confidence to hire.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Start/manage fba business.

How many people from the vendor's team worked with you, and what were their positions?

You work with one main VA that is overseen by their management team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching saw great sales within the 1st month.

Describe their project management style, including communication tools and timeliness.

Morning checkin and you can ask questions anytime.

What did you find most impressive or unique about this company?

Their professional attitude and communication skills are the most impressive things about them.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.