Spectrum BPO

BACKGROUND

Please describe your company and position.

 I am the President of an ecommerce company 

Describe what your company does in a single sentence.

Ecommerce Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC
• Graphic Design
• Customer Service

SOLUTION

How did you find Spectrum BPO?

• Online Search
• Other

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum BPO has delivered a high performing team to manage my ecommerce growth objectives.  They are responsive, professional, and have existing skills in all areas.  I have been able to interview, hire, and train my team to meet the standards of service that my projects require, and the results have been exemplary. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our projects are all performance based.  Spectrum has a great base of knowledge in PPC, SEO, Graphic Design, Business Analytics, Customer Service and Inventory management.  They consistently deliver against all KPIs that are put in place, and are agile to adapt to ongoing changes in consumer behavior and supply chain. They are prompt, professional and great to work with. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spectrum works very efficiently with multiple project management tools.  We have several aspects of projects running through PM software, and others that are tracked through sheets.  We meet weekly to discuss progress against timelines and they perform well against time bound goals. 

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very adaptable and can handle a wide variety of tasks needed to meet unique project requirements. I'm impressed by the breadth of skills of each of my BPO hires. 

Are there any areas for improvement or something Spectrum BPO could have done differently?

There are several areas in deliverables that I should have defined where we needed them to remain back-office vs. customer facing.  This was something that needed to be managed more effectively on my company's behalf to ensure the project deliverables were consistently delivered from a unified team. 

BACKGROUND

Please describe your company and position.

 I am the Owner of an E-Commerce Company

Describe what your company does in a single sentence.

Ecommere

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Increase Sales
• Increase Organic Keyword Rank
• Help with account management

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fits our budget
• Good value for cost
• Referred to me
• Communication is available closer to my work hours than some others.

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SpectrumBPO has been helpful in the management of our PPC and has increased our average daily sales, as well as, assists in some backend account case management support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our daily average sales increased
• Our TACOS is decreasing
• Listing issues are getting resolved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very eager to help right away
• Timely in handling problems or issues

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

• They are very communicative and offer an easy way to have a 2 way conversation via text messaging. 
• They are very customer service-oriented.
• They seem to be good at their PPC strategies

Are there any areas for improvement or something Spectrum BPO could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of Young and Moody

Describe what your company does in a single sentence.

Kids outdoor activities selling on Amazon specifically.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC HELP
• Make my listing perfect
• Drive traffic and sales

SOLUTION

How did you find Spectrum BPO?

• Referral

Why did you select Spectrum BPO over others?

• Referred to me

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have helped with PPC and SEO/Keyword research and helped create brand graphics. And answered all my questions as they arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better conversions rates from PPC. And SEO/and Keyword optimizations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond as soon as I email or direct message them. Their communication is amazing!

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How responsive they are and how quick they help your needs.

Are there any areas for improvement or something Spectrum BPO could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the President of Nebsys Corp.

Describe what your company does in a single sentence.

Remarketing of Apple and Samsung renewed products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Assistance with ecommerce listings
• Assistance with ecommerce customer service
• Data entry

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Assistance with customer service and marketing related to e-commerce. 
• Assistance with data entry tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did what was asked

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very adaptive and eager to do the job correctly

Are there any areas for improvement or something Spectrum BPO could have done differently?

No, all good. 

BACKGROUND

Please describe your company and position.

I am the Owner of What IFS Ventures LLC

Describe what your company does in a single sentence.

Sells specially designed and curated home decor and hobby products on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Manage PPC
• Reduce ACOS
• increase visibility and sales

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum manages my PPC advertising on Amazon for 4 products (9 ASINs total) and has helped to optimize my listings. They have designed A+ content for each of my listings and redesigned my storefront. Every month, I receive an advertising report from my account manager. Our work group communicates through a WhatsApp group and through email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My ACOS for my PPC campaigns were overall quite high. Spectrum has brought down and will continue to bring down the ACOS to an acceptable number to make a profit. It started on average around 71% and has dropped to around 53% over the last 2 months. My team is optimizing daily and starting and stopping new campaigns as needed. The month before hiring Spectrum, I spent about $4800 on PPC. The last 30 days I have only spent $3300.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project is ongoing. They have not yet completed the reduction of the ACOS. They have delivered design content promptly and on time. They were receptive to feedback and the changes I wanted to make.

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

The communication is good. I hear from them usually 4-5 per week. I like the realtime communication through WhatsApp.

Are there any areas for improvement or something Spectrum BPO could have done differently?

I’m not sure yet, as we have not completed the objectives completely yet. Perhaps the graphic team can check the copy more closely before sending to clients since there was some repeated content. I appreciated that they drew from what was in the listing though.

BACKGROUND

Please describe your company and position.

I am the CEO of KC RYE LLC

Describe what your company does in a single sentence.

SERENFLORA sells products on Amazon in the Herb Garden Niche.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC
• Listing Optimization
• To get on the front page of Amazon

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum BPO has been so invaluable to the beginning of our business - they helped me with my product listing photos, listing optimization, inventory management - they helped get my business off the ground. After a few months, I am amazed at how smoothly things have been going. We are on the front page of many of our targeted keywords and our sales have been consistent, and increasing with time. Whenever I have a question, Talha is always so thorough in his response. He is highly skilled and knowledgable and is always taking the time to make sure that I understand the answers to my questions. 

I don't know where I would be without Spectrum BPO in my corner - it has been such a tremendous weight off my shoulders, and I sleep easier at night knowing I have them as a partner in my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are consistently moving up in our keywords. Our PPC cost has been very manageable, and sales have been steadily increasing every week. Our listing optimization was done very well - we are very easy to find with the keywords we are targeting. Amazon lost 147 units of my inventory and Talha is handling all communications to get my money back, he has also resolved two other issues on my account within 24 hours (such as an account risk of deactivation). He has helped me get more reviews for my product, and made an ad with a video I made to increase sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am aware of Talha's work hours, so if I have questions during his off-hours, he always answers them at the start of his day. He answers each question carefully, and always makes sure I understand the sometimes complicated answers. If I need more help understanding, he schedules a call with me and shares his screen so I understand. I've needed a lot of help understanding how they run PPC, but his guidance has made me feel very at ease with the whole process - he always lets me know exactly what we are going to spend, how that money is being used, and what campaigns they are running and testing. 

I feel fully involved in everything and have not had any issues with them as a partner in my business. I am thoroughly pleased with the growth of our business.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am thoroughly impressed with their knowledge of all things Amazon. If I call Amazon to get answers, I very rarely get someone who actually understands the ins and outs of seller central. I think it's impressive that Spectrum BPO is skilled in all the operations and the layers of managing a business on Amazon, and not only that, but they are always staying on top of all the changes that are happening with Amazon as well - since its an ever-changing platform. I definitely feel like I can trust all their knowledge and it makes me sleep easier at night, knowing they have things handled.

Are there any areas for improvement or something Spectrum BPO could have done differently?

I was not completely happy with their first attempt at graphic design, but once I gave them all my suggestions and edits, they completely delivered on everything, and kept working on the graphic design until it was exactly how I wanted it - which I appreciated.

BACKGROUND

Please describe your company and position.

I am the Owner of Canton Aquatics LLC

Describe what your company does in a single sentence.

ECommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Improve our rankings across all platforms: Amazon, Walmart, EBay, ETSY, Shopify
• Help us create an ongoing strategy to gain marketshare
• Help us manage the day to day online operations of all platforms

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work - ECommerce Outsource Partner Project Title: E-commerce Website Development and Support 

1. Introduction: We, [Your Company Name], are seeking to hire an e-commerce company to assist us in building and maintaining our e-commerce website for our small business. We aim to create a user-friendly and visually appealing online platform to showcase and sell our products/services. This document outlines the scope of work for the project. 

2. Objectives: The primary objectives of this project are as follows: a. Design and develop an e-commerce website that represents our brand and products effectively. b. Provide a seamless and secure shopping experience for our customers. c. Optimize the website for search engines (SEO) to enhance online visibility. d. Implement ongoing support and maintenance services. 

3. Scope of Work: The scope of work for the e-commerce website development and support project includes the following tasks and deliverables: 

a. Website Design and Development: 

• i. Consultation to understand our business requirements and goals. 
• ii. Creation of a responsive and visually appealing website design. 
• iii. Development of the website using a suitable e-commerce platform (e.g., Shopify, WooCommerce). 
• iv. Integration of necessary payment gateways for secure online transactions. v. Inclusion of essential e-commerce features such as product catalog, shopping cart, and user accounts. 
• vi. Implementation of a user-friendly content management system (CMS) for easy updates. 

b. Content Management: 

• i. Assistance with content creation and optimization for product listings and other website pages. 
• ii. Integration of high-quality images and videos for products. 
• iii. Implementation of a blog or news section for regular content updates. 

c. Search Engine Optimization (SEO): 

• i. Conduct keyword research and on-page SEO optimization. 
• ii. Implement SEO best practices for meta tags, headers, and URLs. 
• iii. Submission of the website to major search engines (e.g., Google). 

d. Testing and Quality Assurance: 

• i. Thorough testing of the website to ensure functionality and security. 
• ii. Debugging and resolution of any issues or bugs. 

e. Training and Documentation: 

• i. Training sessions for our team to manage and update the website. 
• ii. Documentation on website maintenance procedures. 

f. Ongoing Support and Maintenance: 

• i. Regular monitoring of website performance. 
• ii. Prompt updates and security patches. 
• iii. Technical support for any issues or inquiries. 

g. Reporting: 

• i. Provide regular reports on website performance, traffic, and sales. 
• ii. Recommendations for improvements based on analytics data. 

4. Timeline: The project timeline will be ongoing. 

5. Budget: The budget for this project will be discussed and agreed upon during the negotiation phase. The budget should encompass all costs associated with design, development, ongoing maintenance, and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. **Sales Revenue:** The most obvious and crucial metric for an e-commerce company is revenue. You can measure this on a daily, weekly, monthly, or yearly basis.
2. **Conversion Rate:** Track the percentage of visitors to your site who make a purchase. This helps you understand how effectively your website is turning visitors into customers. 
3. **Customer Acquisition Cost (CAC):** Calculate the cost of acquiring a new customer. This includes advertising, marketing, and sales expenses. The goal is to keep CAC lower than the average customer's lifetime value (LTV).
4. **Customer Lifetime Value (LTV):** Measure the total revenue generated by a single customer over their entire relationship with your business. This helps in understanding the long-term profitability of your customers. 
5. **Average Order Value (AOV):** Calculate the average amount spent by customers in a single order. Increasing AOV can have a significant impact on your revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicate daily with me. I get a summary of all work accomplished each day via Trello. I also get weekly reporting on all PPC and strategy based actions.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their supportive and client-oriented approach is exemplary.

Are there any areas for improvement or something Spectrum BPO could have done differently?

Provided me with Strategy based reports earlier in the relationship however this is mostly my fault.

BACKGROUND

Please describe your company and position.

I am the Director of Amazon for an accounting firm.

Describe what your company does in a single sentence.

Marketing and Account Management on Amazon and Walmart

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Daily account health check
• Creating and follow up on issues and appeals with Seller Support
• Creating and management of listings
• Supplemental help with different reporting and PPC tasks

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Help with the daily requirements of managing accounts on Amazon. Creating and managing product listings. Daily health checks across a number of different accounts. Creating and following up on cases with Seller Support for problem resolution. Dealing with any product appeals and regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fantastic support and responsiveness. Ability to completely trust them to get the job done.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great responsiveness and follow through on projects. Any delays were properly explained.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are delivering great work and consulting on how we can grow.

Are there any areas for improvement or something Spectrum BPO could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Dahlia Design llc

Describe what your company does in a single sentence.

• E commerce
• Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Better manage my ppc

SOLUTION

How did you find Spectrum BPO?

• Referral

Why did you select Spectrum BPO over others?

• Referred to me

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ppc- decreased ACOS and increased sales significantly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First Month report 6x impressions, decreased ACOS 60%, decreased spending by $500

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items are deliveredYes, items are delivered on time and I communicate with them daily

What was your primary form of communication with Spectrum BPO?

• Email or Messaging App

What did you find most impressive or unique about this company?

They go above and beyond. They have helped me with so many aspects of my company.

Are there any areas for improvement or something Spectrum BPO could have done differently?

Nothing at the moment

BACKGROUND

Briefly describe what your company does and your role there. 

Serve food to business and the general public. Leisure guest are the general public.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Better returns in profit.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Cost and reliable. It is trustworthy.

How many people does your company work with?

1-5

How did you find this provider?

Business Referral

Why did you choose to work with them?

• Close to my geographic location
• Great culture fit

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Cost of service. They are reliable and trustworthy.

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App

What did you find most impressive or unique about this company?

It is reliable. It is safe and fun.