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Sound Telecom

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Professional. Friendly. Courteous.

Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Spokane, WA
  • Year founded
    Founded 1986

3 Locations

  • Spokane , WA
  • Seattle , WA
  • Los Angeles , CA

Service Lines
Call Center Services
50%
Customer Service Outsourcing
50%
Select Focus Area
Inbound Services
Answering services
50%
Inbound appointment scheduling
25%
Virtual receptionist
25%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
25%
Order Processing & Taking
25%
Outbound Services
Third party verification
100%
Industries
Business services
20%
Hospitality & leisure
20%
Legal
20%
Medical
20%
Real estate
20%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.6 /5

What Clients Have Said

Sound Telecom offers flexible pricing, including a flat rate of $500 per week and monthly contracts based on call volume. Clients report satisfaction with service value, noting savings in time and improved operations, though cost improvements are desired.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 18 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

Sound Telecom Review Insights

Overall Review Rating

4.2
  • Quality 0.6
  • Schedule 0.6
  • Cost 0.6
  • Willing to Refer 4.1

Top Mentions

Review Highlights

  • Effective Off-Hour Support

    Sound Telecom provides reliable off-hour support, enabling clients to avoid overworking staff and maintain operations smoothly. This service is particularly valued for overnight shifts.

  • Room for Customer Service Improvement

    Some clients suggest that Sound Telecom could enhance its customer service offerings. This indicates a potential area for improvement to ensure even better client satisfaction.

  • Cost-Effective Solutions

    While measuring exact savings is challenging, clients generally feel satisfied with the cost-effectiveness of Sound Telecom's services, especially in terms of time and effort saved.

  • Long-Term Client Relationships

    Several clients have maintained long-term relationships with Sound Telecom, indicating a high level of trust and satisfaction with the services provided over time.

  • Service Simplicity and Reliability

    Sound Telecom is noted for performing simple tasks like phone answering reliably, which is appreciated by clients who need straightforward services executed efficiently.

  • Professional Handling of Calls

    Sound Telecom is praised for its professional call handling and filtering services, allowing clients to focus on core business activities without compromising customer service quality.

Sound Telecom Reviews

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Great for High Volume Calls and International Markets

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume."

Jun 21, 2017
Director, IT
Anonymous
  • Business services
  • Plano, Texas
  • 501-1,000 Employees
  • Survey Response

Better Customer Service for Businesses

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"I get more in touch with customers."

Jun 21, 2017
Manager, Sales
Anonymous
  • Other industries
  • Chesterfield, Missouri
  • 11-50 Employees
  • Survey Response

Sound Telecom Integrates Well With Our System

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"We use it on a daily basis and without it we wouldn't be able to take all these calls."

Jun 21, 2017
Associate, Finance
Anonymous
  • Telecommunications
  • Orlando, Florida
  • 5,001-10,000 Employees
  • Survey Response

Sound Telecom Provides Better Customer Service

  • Call Center Services
  • Confidential
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"We use all their options and we appreciate how they filter calls and help our productivity."

Jun 21, 2017
Associate, Other
Anonymous
  • Financial services
  • Cabot, Arkansas
  • 501-1,000 Employees
  • Survey Response

Sound Telecom Helpful Keeping Everyone Informed

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It has been really helpful keeping everyone informed."

Jun 21, 2017
Manager, IT
Anonymous
  • Manufacturing
  • Lebanon, Ohio
  • 10,001+ Employees
  • Survey Response

Decent Performance and Convenient Answering Service

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Performance has been decent. It helps us out."

Jun 21, 2017
Senior Manager, Administration
Anonymous
  • Manufacturing
  • Phoenix, Arizona
  • 5,001-10,000 Employees
  • Survey Response

Straightforward and Uncomplicated Answering Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"Our company gets things done faster and efficiently."

Jun 21, 2017
President, Administration
Anonymous
  • Information technology
  • Thomasville, Georgia
  • 51-200 Employees
  • Survey Response

Customized Services and Representatives

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"We have been satisfied with the performance of Sound Telecom and it has provided better service to our customers."

Jun 21, 2017
Manager, IT
Anonymous
  • Information technology
  • Irving, Texas
  • 501-1,000 Employees
  • Survey Response

Reasonably Priced Answering Service

  • Call Center Services
  • $10,000 to $49,999
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It has been great and it does what we need it to do."

Jun 20, 2017
Director, Business Development
Anonymous
  • Business services
  • Sacramento, California
  • 501-1,000 Employees
  • Survey Response

Showing 11-19 of 19 Reviews

Locations (3)

1802 N Monroe Spokane, WA, United States 99205

6 - 9

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