MyOutDesk

BACKGROUND

Please describe your company and position.

 I am the IT Systems Integrator of a roofing company 

Describe what your company does in a single sentence.

We provide all types of exterior services from roof, gutter, window, and door replacements to deck builds and small repairs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Data Verification
• Data Entry
• IT Support

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist with IT processes.

• General IT support/ticket handling
• Python script reporting and rerunning upon failure
• Verifying invoices
• Entering follow up appointments in CRM
• Verifying CRM data accuracy
• Holding sales accountable to their goals
• Documenting core processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Decreased in-house time spent in verification processes by 90%

Increased data accuracy by 90%

Increased visibility into applicable team member accountability by 100% (was not being done before)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Items always delivered on time
• Always available to help even if request could be considered outside scope of original hire
• Consistent communication from the beginning
• Follows up appropriately should a team member not respond not ensure request gets completed in a timely manner

What was your primary form of communication with MyOutDesk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their hiring and onboarding process and the people I've met. Everyone has been extremely accommodating and helpful.

Are there any areas for improvement or something MyOutDesk could have done differently?

Teaching more about the culture of their virtual assistants. Knowing more about the culture, their motivations, values, and ways of communication could go a long way in helping people find the best, most effective way to communicate with their virtual assistants early on, thereby increasing partnership and efficiency.

BACKGROUND

Please describe your company and position.

I am the Director of Contracts of BMK Ventures, Inc.

Describe what your company does in a single sentence.

Government contracting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• DAPA order management

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The DAPA Inside Sales Manager supports the DAPA (Distribution and Pricing Agreement) program by ensuring timely order processing and professional customer communication. This role is responsible for entering, verifying, and maintaining contract and pricing data within DAPA prime vendors, providing excellent service to both internal and external customers, and ensuring compliance with DAPA requirements and Defense Logistics Agency (DLA) standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Contract Margin: Generate $250K in annual margin from DAPA contracts.

 Order Processing: Acknowledge and issue SO within 24 hours.

Order Fulfillment Rate: Ensure 90% of DAPA orders are fulfilled on time.

Contract Certifications: Maintain Certs & Compliance Reports with DAPA Prime Vendors.

Risk Resolution Time: Resolve 100% of contract-related issues within 10 days. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jay has been a wonderful addition to the team.  He has sucessfully caught our contracts orders up to date, effectively communicated with the team and meet all expectations of the role. 

What was your primary form of communication with MyOutDesk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jay has been a valuable addition to the team. He has been proactive in learning the skills to master his position.  Very glad to have him as a part of the team!

Are there any areas for improvement or something MyOutDesk could have done differently?

None at this time.

BACKGROUND

Please describe your company and position.

I am the President of Prime Properties USA, LLC

Describe what your company does in a single sentence.

We are a fast-growing US real estate investment company primarily selling off-market properties to future home owners and investors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Payment Monitoring & Account Management
• Collections Outreach & Communication
• Delinquency Resolution
• Policy Enforcement

SOLUTION

How did you find MyOutDesk?

Online Search

Why did you select MyOutDesk over others?

Other

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The Collections Team is responsible for protecting company cash flow by ensuring timely collection of all receivables, minimizing delinquency, maintaining professional tenant/buyer relationships, and enforcing payment compliance across all accounts. This team plays a critical role in financial stability by reducing overdue balances, improving collection rates, and creating structured systems for payment accountability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Collection Rate by increasing percentage of on-time payments collected

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Collections Team demonstrated structured project management through organized workflows, consistent execution, and measurable accountability systems. Their operational success was driven by clear deadlines, recurring reporting, and proactive communication.

What was your primary form of communication with MyOutDesk?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is how the Renz  operates not just as an administrative department, but as a direct financial safeguard for the company.

Are there any areas for improvement or something MyOutDesk could have done differently?

MyOutDesk likely provided valuable staff and operational support, but like most outsourcing and staffing solutions, there are opportunities to improve performance, strategic alignment, and long-term scalability.

BACKGROUND

Please describe your company and position.

 I am the Human Resources of a financial services company 

Describe what your company does in a single sentence.

We provide comprehensive financial planning for those with $1M or more saved, giving them a white-glove service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Make our team more efficient by adding another team member
• Give low level, repetitive tasks away to focus on higher level ones
• Ultimately serve more clients, and serve them well

SOLUTION

How did you find MyOutDesk?

Online Search

Why did you select MyOutDesk over others?

• High ratings
• Good value for cost

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our assistant has served our markeitng and HR team. With anything from event planning to job postings. He has created timelines and sourced vendors, teaken ownership of posting our jobs on major job boards, and creating itineraries for team members who travel for business matters. Communication is through email or Salesforce. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our applicants numbers have increased 3x what they were in 2025, and that is largely due to the frequency we've posted jobs and the edits that our assistant made directly. From a marketing perspective, we have maintained over 30 leads a week, and have a 99% retention rate with current clients, which email marketing directly impacts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our assistant consistently meets deadlines, always getting items to our team before the projects are due. He always responds positively to feedback, and is willing to hop on a virtual call with our team if needed. 

What was your primary form of communication with MyOutDesk?

Email or Messaging App

What did you find most impressive or unique about this company?

MOD is overly helpful in finding the best fit for what you are looking for. Very quick in communication, and open in expectations and showcasing their assistants well.

Are there any areas for improvement or something MyOutDesk could have done differently?

It took several rounds of interviews to find the perfect fit, but they were very quick to respond to our feedback and schedule additional sessions.

BACKGROUND

Please describe your company and position.

 I am the Director of Operations of a home services company 

Describe what your company does in a single sentence.

Homecare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Assist with administrative tasks

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initally had the need for help with some basic administrative tasks that our team could not reach. Our VA has grown in her knowledge and scope into a very valuable team member who we trust to be the first "voice" our prospective employees hear when they apply. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% of our recruiting "first touch" has gone to our VA, with our confidence that she is handling everything well and to spec. Additionally, we have entrusted our VA with other tasks related to existing employee file management (we now have 2 VA's) and our telephone on-call coverage. We know without question that these 2 are highly capable, friendly and whip-smart additions to our team, who will put their best foot forward and represent us well. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always deliver on time, if not early. Always communicate throughout, and ensure that they are transparently working. They are also always available during working hours. We never have a delay. 

What was your primary form of communication with MyOutDesk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture of this company shines through, in their understanding that their professionals are not just walking sets of skills, they are people! They have personalities, interests, strengths and weaknesses. They work hard to fit the right person to the right job - everyone prospers. In our case, we have had one VA for over 5 years and she is truly a part of our work family. 

Are there any areas for improvement or something MyOutDesk could have done differently?

Not a thing. 

BACKGROUND

Please describe your company and position.

I am the Manager, Technical Support of a digital rights management company

Describe what your company does in a single sentence.

We are a Digital Rights Management company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Replace lost team members
• Save Money
• Have flexible folks who can cover weekends or off hours when needed

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have 3 VIP's who help staff my Technical Support team. 
They answer emails from our customers, supporting all aspects of our SaaS DAM platform. 

The can range from password resets, to template changes, to e-Commerce assistance, all the way to SSO setup and DNS record checking. 

Two of them also cover weekends for me. 

One of our key deliverables in First Response Time, and they help me keep that under an hour consistently while keeping CSAT over 90% 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I wanted to drop our FRT to under an hour while maintaining high CSAT. 
I wanted to make sure we have coverage when folks are out for holidays/vacations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After I contacted MOD, they asked for a job description, and ideas of what kind of person I was looking for. After I gave this, they lined up interviews with a number of folks. 

We hired one of the first group immediately, and he's still with us almost 2 years later. WIth his success, we hired another a few months later, then a third technical a few months after that. We are happy with all three of our MOD folks

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

They have a strong talent pool, and are seem to take good care of them

Are there any areas for improvement or something MyOutDesk could have done differently?

not for my department

BACKGROUND

Please describe your company and your position there.

I am the President of a wealth planning firm who creates Virtual Family Offices for entrepreneurs who profit at least $1MIL per year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MyOutDesk?

Our company is growing rapidly, so I needed key team players to work “on” the business not “in” the business. Therefore, I needed to free up time for these key employees from doing repetitive tasks such as data entry, follow-up with clients, and scheduling.

SOLUTION

How did you select MyOutDesk and what were the deciding factors?

I decided to use MyOutDesk because of their stringent vetting process to find the top virtual assistants. MOD takes all the work of vetting, placing and paying the virtual assistants….things that I shouldn’t nor want to to do. I have peace of mind knowing that I will get top talent!

Describe the project in detail and walk through their service package.

Virtual assistant is top notch in saving my high level team members time! This decreases stress and makes team members much more productive which means $$$$ back to the company.

How many resources from the MyOutDesk team worked with you, and what were their positions?

Virtual assistants.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our repetitive internal tasks has saved 8 hours of time each week. This means that we have been able scale faster!

How effective was the workflow between your team and theirs?

Weekly video conferencing. The virtual assistant is now proactive in taking over repetitive tasks.

What did you find most impressive or unique about this company?

They quickly bring high-quality virtual assistant candidates to the table, which has been notable in the workflow.

Are there any areas for improvement or something they could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the Owner of a recruiting firm

Describe what your company does in a single sentence.

Recruting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• To remove all candidate communication streams from my plate
• To free up my time to allow for more candidate interviews on my schedule
• To review Indeed.com ads quicker so candidates don't disengage

SOLUTION

How did you find MyOutDesk?

Other

Why did you select MyOutDesk over others?

High ratings

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My VA has only worked with me for one month and already has taken OWNERSHIP of all streams in my business that don't directly include me interviewing candidates.  She handles all of this so my schedule frees up for more candidate interviews.  She was a breeze to train - and actually has made operational improvements in my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Decreased my involvement in candidate issues so I can focus on interviewing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

She continues to impress me everyday - everything is better than I expected!

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

This is the second VA I've hired from MyOutDesk and both hires were quick starts and incredibly smart!

Are there any areas for improvement or something MyOutDesk could have done differently?

No feedback.

BACKGROUND

Please describe your company and position.

I am the Operations manager of a business consulting firm.

Describe what your company does in a single sentence.

Business consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Marketing assistance

SOLUTION

How did you find MyOutDesk?

Online Search

Why did you select MyOutDesk over others?

• High ratings
• Good value for cost

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

created websites, posted video content, writing content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met all project milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Focused and self driven

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their hard work and ethics.
Are there any areas for improvement or something MyOutDesk could have done differently?

nothing I can think of

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CareComply, an AI-powered tool for nursing homes that monitors EMR documentation in real-time, flags potential regulatory violations, and guides staff to ensure compliance and improve patient care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MyOutDesk?

We needed help scaling our team fast.

SOLUTION

What was the scope of their involvement?

MyOutDesk has helped us hire an executive assistant. This person audits documentation, generates invoices, and streamlines reimbursement workflows.

What is the team composition?

We’ve worked with 2–5 teammates from MyOutDesk.

How did you come to work with MyOutDesk?

Someone referred them to me, and their pricing fit our budget.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working with them in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MyOutDesk has helped us realize hundreds of thousands of dollars in reimbursement revenue. Before working with them, we were bottlenecked by our bandwidth.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk’s project management is good; they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Rachel (Director of Client Success) is easy to work with.

Are there any areas they could improve?

They could give better internet to their team members.