MyOutDesk

BACKGROUND

Please describe your company and position.

I am the President of a third-party logistics company.

Describe what your company does in a single sentence.

We are a third party logistics provider for life science tool manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Make administrative work more efficient

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• Good value for cost
• Referred to me

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyOutDesk provided us with administrative support for our sales order processing, accounts payable, accounts receivable, and other data and analytics tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced the cost of our administrative work by about 50%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MyOutDesk team members delivered quick turnaround on order processing. On financial tasks, the work was regularly up to date and dependable.

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

1) They provided a lot of support during the first six months to help us learn to work with a virtual professional

2) The whole process is so easy for us as a client

Are there any areas for improvement or something MyOutDesk could have done differently?

There's really not anything we would have wanted done differently.

BACKGROUND

Introduce your business and what you do there.

I’m a paralegal at a law firm. We help clients improve and manage their credit profiles by handling credit report disputes, documentation workflows, and related client support processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

We hired MyOutDesk to help us scale our operations by providing reliable virtual staffing support for administrative tasks, client account management, document handling, and workflow coordination while improving overall efficiency and turnaround times.

SOLUTION

Can you describe the scope of work MyOutDesk has handled for this project?

MyOutDesk supports several core operational functions for us, primarily focused on administrative and workflow management tasks. Their team assists with credit report dispute processing, organizing and reviewing client documentation, managing data entry, tracking case progress through internal workflow systems, and helping coordinate communication between departments. They also support quality control efforts by ensuring client files contain complete and accurate information before disputes and related documents are submitted. The overall goal is to streamline day-to-day operations, improve turnaround times, and help our internal team handle a growing volume of client accounts more efficiently.

MyOutDesk primarily supports the operational and administrative side of the credit dispute process. Their responsibilities include reviewing client files for completeness, organizing supporting documentation, preparing dispute packets, updating and tracking cases within our workflow systems, and helping ensure disputes are ready for submission. They also assist with maintaining accurate records, monitoring missing information, and supporting follow-up processes related to client documentation and account status updates.

What is the team composition?

We work with 6–10 teammates from MyOutDesk.

How did you come to work with MyOutDesk?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in August 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement with MyOutDesk has helped improve operational efficiency and consistency across our client support and credit dispute workflows. We’ve seen faster turnaround times in preparing and reviewing dispute files, improved organization of client documentation, and better tracking of cases through our internal systems. Their support has also helped our internal team manage a higher volume of client accounts without significantly increasing overhead.

From a workflow perspective, we’ve experienced fewer delays caused by missing information, more consistent file preparation, and improved coordination between departments. Overall, the partnership has contributed to increased productivity, smoother day-to-day operations, and better scalability for our client support processes.

While we didn’t track every KPI formally at the beginning of the engagement, we’ve observed several measurable operational improvements after integrating MyOutDesk into our workflows. Turnaround times for preparing and reviewing dispute files have improved by an estimated 25%–35%, largely because documentation review, file organization, and case tracking have become more streamlined and consistent.

We’ve also been able to increase the number of client accounts handled weekly without adding equivalent in-house administrative overhead. In some periods, overall processing capacity has increased by roughly 30% due to improved workflow support and reduced bottlenecks related to missing documentation and file preparation.

Additionally, quality-control issues tied to incomplete files and missing information have decreased noticeably, which has reduced the amount of rework required by our internal team and helped disputes move through the process more efficiently. Overall, MyOutDesk’s support has helped us scale operations while maintaining consistency and organization across client support processes.

We’ve noticed improvements in the overall client experience as our internal operations have become more organized and responsive. Faster turnaround times, better document management, and more consistent follow-up processes have helped reduce delays and improve communication with clients throughout the dispute process.

Clients have responded positively to the increased responsiveness and smoother handling of their cases, particularly when it comes to updates, document requests, and overall case coordination. While we haven’t implemented a formal customer satisfaction scoring system during that period, we’ve observed fewer client complaints related to processing delays and a more consistent client support experience overall.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk’s project management is generally organized and dependable. They communicate consistently, respond promptly to operational needs, and adapt well to our workflow requirements. Deliverables are typically completed on time, especially for recurring administrative and documentation-related tasks that require consistency and attention to detail.

They’re also receptive to feedback and adjustments as our processes evolve, which helps maintain efficiency as workloads increase. Their ability to provide structured support and maintain accountability has contributed positively to the overall success of the engagement.

What did you find most impressive about them?

What stands out most about MyOutDesk is their ability to quickly integrate into our existing workflows and provide consistent operational support with minimal disruption. Their team is adaptable, responsive, and able to handle detail-oriented administrative tasks efficiently, which is especially valuable in a process-driven environment like credit dispute management.

We also appreciate their focus on accountability and communication. As our workload grows, they’re able to scale support effectively while maintaining organization and consistency across client files and workflow processes. That combination of flexibility, reliability, and operational support makes the partnership particularly valuable for our team.

Are there any areas they could improve?

Overall, our experience with MyOutDesk has been positive, but there have been opportunities for improvement in the onboarding and ramp-up phase. Like many outsourced support engagements, it has taken some time for team members to fully understand the nuances of our internal processes and industry-specific requirements. Additional proactive training and deeper familiarity with our workflows earlier in the engagement could have shortened the adjustment period.

There have also been times when clearer escalation procedures or more proactive communication around workflow bottlenecks would have helped improve efficiency further. However, once expectations and processes have been fully aligned, collaboration has become much smoother and more effective.

BACKGROUND

Introduce your business and what you do there.

I’m an agent and investor. We buy and sell houses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish for your real estate business?

We hired MyOutDesk to provide support with real estate virtual assistant and transaction coordination tasks.

SOLUTION

What was the scope of their involvement?

MyOutDesk provides us with a virtual assistant who helps with lead follow-up, listing coordination, transaction management, and administrative support. The team manages our contracts to close transactions.

What is the team composition?

We work with one teammate from MyOutDesk.

How did you come to work with MyOutDesk?

We found them through an online search. We chose them because they had high ratings.

What is the status of this engagement?

We started working with them in May 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MyOutDesk has helped us improve lead management, transaction coordination, and daily administrative tasks. This has resulted in faster follow-up with leads, better organization of transactions and listings, improved communication, and more efficient day-to-day operations.Specifically, our response times to leads have become faster through consistent daily follow-ups and task management. The team has also been able to handle multiple transactions, listings, and lead communications more efficiently, which has improved our organization and overall workflow. Additionally, the consistent follow-up has helped us increase lead engagement and supported better conversion opportunities.Overall, MyOutDesk has provided reliable support that has helped us keep our daily operations organized and running smoothly. Their assistance with transaction coordination, lead management, and follow-ups has improved communication within our team and helped ensure our clients receive timely updates and responses. This has created a more efficient workflow and a better overall experience for both our team and our clients.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk delivers on time.

What did you find most impressive about them?

MyOutDesk's dedication is impressive.

Are there any areas they could improve?

Overall, the experience has been positive.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO ofa real estate leasing broker.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish for your real estate leasing business?

I needed a leasing coordinator to provide administrative help.

SOLUTION

What was the scope of their involvement?

MyOutDesk helps me send leases, advertise units, and organize photos.

What is the team composition?

I work with one teammate from MyOutDesk.

How did you come to work with MyOutDesk?

I found MyOutDesk through an online search. I chose them over other options because they had high ratings.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We do more work now than when we first started, and tasks get done quicker.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

I’m impressed with the work of the virtual assistant.

BACKGROUND

Introduce your business and what you do there.

I’m the operations director of an in-home education services company. We provide in-home education and support services to the families of children with special needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MyOutDesk?

I needed someone reliable to help me manage my daily tasks, email, and calendar. As a small business owner, I have lots of balls to juggle, and without help, I can easily drop a ball or more.

SOLUTION

What was the scope of their involvement?

MyOutDesk provides virtual assistant services. I needed my assistant to dig into my inbox and familiarize himself with my workflows, including email, documents, and especially spreadsheet tools. I needed him to be able to anticipate my needs and help me stay on track with multiple changing priorities throughout the day. MyOutDesk’s virtual assistant provides email and calendar management, light tech support, data analysis, and tracking.

What is the team composition?

We work with one teammate from MyOutDesk.

How did you come to work with MyOutDesk?

I found them through an online search where I was looking for an alternative to onlinejobs.ph. I liked that MyOutDesk vetted, background-checked, and made a very strong effort to match me with the right candidate.

How much have you invested with them?

We spend about $2,000 per month.

What is the status of this engagement?

We started working together in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MyOutDesk’s virtual assistant and I work very well together, and he’s very responsive.

How did MyOutDesk perform from a project management standpoint?

We communicate via email and video chat. MyOutDesk is very communicative and clear.

What did you find most impressive about them?

MyOutDesk matched me with a great candidate from the start.

Are there any areas they could improve?

No, they did great.

BACKGROUND

Please describe your company and position.

I am a manager at Fitness Machine Technicians

Describe what your company does in a single sentence.

Install, Service and Repair Fitness Equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Admin Assistance

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reviews work orders.

Sends reports to clients.

Creates proposals for repairs.

Processes approved proposals.

Sends invoices for parts.

Tracks appointments and proposals to ensure all work is completed.

Maintains spreadsheets and taskboards.

Maintains admin email and replies to customer inquiries.

Assists with phones, customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have hired 3 admins. Two did not work out, but the first one that we hired is excelling at her role, which continues to grow as she learns more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick delivery and responses to all assigned tasks.

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of applicants stands out.

Are there any areas for improvement or something MyOutDesk could have done differently?

not that I can think of

BACKGROUND

Please describe your company and your position.

Kaizen Rentals is a short term rental property management company. I am the CEO and one of the co-founders of the company.

OPPORTUNITY / CHALLENGE

For what purpose did your company hire MyOutDesk?

We needed a dependable pre-trained employee that could handle the tasks that we assigned them, adjust to changing work conditions and that most importantly we didn't need to screen and train ourselves. Typical tasks for us are; Guest messaging and relations, scheduling and authorizing payments, scheduling cleanings, researching, note taking and spreadsheet creation and data entry. We are a small company so we truly needed someone who could do many things and do them well.

What were your goals for this engagement?

To find a driven and motivated virtual assistant to help us with various tasks in our rapidly growing short term rental management company.

SOLUTION

How did you select this vendor?

After looking for a virtual assistant and hiring one that didn't work out we heard about MOD. Once we spoke with them about their hiring process and strict hiring/training procedures I knew we found the right company and they have only validated our decision since then.

Describe the engagement in detail.

We had a consultation to determine what our needs were as a company and what type of person we were looking to hire. We were given lots of good advice and feedback and a date for interviews with our new candidates that were screened and selected by MOD.

What is the status of the engagement?

Month to month.

What was the team composition?

Initially I had a call with a sales rep who answered all my questions and made sure we were a fit for each other. Then I was assigned to an account manager who helped me through the entire hiring process. Once I selected my VA to hire I was assigned a case manager and they are available and in contact with me regularly to this day.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We interviewed 4 candidates who were all qualified and competent. From those 4 I would have gladly hired 3 of them. I hired one and the candidate has exceeded our expectations. The assistant is now a vital part of our company after only a few short months. The assistant had all of the necessary skills to thrive with minimal training from us.

How effective was the workflow between your team and theirs?

Very easy and effective.

What did you find most impressive about this company?

I have been impressed with the company and its processes as a whole from day 1. They communicate extremely well, their software is easy to use, their billing is effortless and we have been guided and helped in every way from start to finish. Most important and impressive; we now have a full time virtual assistant who is professional, efficient and an integral part of our company.

Are there any areas for improvement?

Not that I have noticed so far.