B2B & B2C customer engagement services

At DialAmerica, we bring more than 60 years of expertise in providing contact center outsourcing services to our clients. We offer a full range of B2B and B2C services. We strategically integrate contact center solutions with other marketing technology to deliver a seamless customer experience. Our tailored solutions are focused around human connection, as we believe this is crucial when conducting business in an increasingly automated world.

Min project size
$5,000+
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
Mahwah, NJ
Year founded
Founded 1957

Service Lines

Call Center Services: 50%
Back Office Outsourcing: 25%
Customer Service Outsourcing: 15%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 100%

Inbound Services

Answering services: 67%
Inbound appointment scheduling: 33%

Customer Service Outsourcing

Phone Support Services: 100%

Outbound Services

B2C Telemarketing & telesales: 87%
Third party verification: 13%

Sales Outsourcing

B2B Appointment Setting: 50%
B2B Lead Generation: 50%

Industries

Medical: 20%
Non-profit: 20%
Financial services: 15%
Consumer products & services: 10%
Government: 10%
Media: 10%
Telecommunications: 10%
Retail: 5%

Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate Undisclosed

Rating for cost 4.4 /5

What Clients Have Said

DialAmerica's pricing varies significantly, with clients reporting investments from $20,000 to over $700,000 annually. They offer flexible billing options, including monthly payments and discounts for longevity, providing value through efficient service and lead generation.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 17 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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DialAmerica Review Insights

Overall Review Rating

4.5

Quality 4.6
Schedule 4.4
Cost 4.4
Willing to Refer 4.5

Top Mentions

Review Highlights

Strong Customer Service and Responsiveness

Clients appreciate DialAmerica's emphasis on customer service, noting their responsiveness and professionalism. Many reviews highlight their well-trained staff who handle calls efficiently, contributing to improved customer satisfaction and streamlined processes.
Areas for Technological Improvement

While generally satisfied, some clients suggest that DialAmerica could enhance their technological platforms to prevent issues like dropped calls and improve user experience. Regular software updates could further optimize their service offerings.
Collaborative Approach with Clients

DialAmerica is recognized for its collaborative approach, working closely with clients to tailor scripts and strategies for better customer engagement. This partnership style has been appreciated by clients for its effectiveness.
Effective Project Management

Clients have commended DialAmerica's project management capabilities, noting their ability to meet deadlines and effectively manage high volumes of calls. This has resulted in successful campaign executions and smooth handling of client needs.
Excellent Training and Staff Adaptation

DialAmerica's training programs have been highlighted as a strong point, with clients noting the quick adaptation of staff to new roles and responsibilities, ensuring consistent service quality despite staff turnover.
Efficient Outbound Call Services

DialAmerica has been praised for efficiently managing outbound call services, reaching target customers in a timely manner and enhancing lead generation efforts. Clients noted that the service has led to a significant increase in quality leads and improved customer communications.

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DialAmerica Reviews

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Call Center Services
$50,000 to $199,999
Jan. 2014 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"They have good, quality service and a good price."

Nov 2, 2017

IT Manager, Transportation Firm

Anonymous

Other industries
Yakima, Washington
11-50 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It's an important element for the company.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

200.

What challenge were you trying to address with the service provider?

Our goal was to provide a better service to everyone for a better cost.

SOLUTION

What was the scope of the service provider's involvement?

They provide good service and good quality.

Could you describe the pricing structure and how they billed you?

It's an hourly billing.

How did you come to work with this service provider?

We searched and talked with several companies.

How would you assess the service provider for answering calls, customer service, and communication?

We can meet deadlines and provide a better service.

How much time, in hours, does this service provider save you each month?

20.

How much money does this service provider save you each month?

5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We can improve our service and now we have more customers.

What are the service provider's strengths?

They have good, quality service and a good price.

How can the service provider improve?

No improvements. I like it the way it is.

How long has your company been working with this service provider?

2014 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

RATINGS

4.0

Call Center Services
Less than $10,000
May 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They provide effective service."

Nov 2, 2017

Administrative Manager, Business Service

Anonymous

Other industries
Santa Clara, California
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We wanted to provide a better service to our customers and to facilitate our work a little.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

90%.

What challenge were you trying to address with the service provider?

This company provided the services we needed and we contacted them.

SOLUTION

What was the scope of the service provider's involvement?

They answer calls at any time and process them effectively.

Could you describe the pricing structure and how they billed you?

The service can be paid in different ways. We prefer to make a long-term contract and pay a monthly fee.

How did you come to work with this service provider?

We found them through a reference of a friend, and we communicate with them online.

How would you assess the service provider for answering calls, customer service, and communication?

They are excellent.

How much time, in hours, does this service provider save you each month?

3-5 hours per month.

How much money does this service provider save you each month?

$1,000-$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are saving time and improving our ease at work.

What are the service provider's strengths?

They provide effective service.

How can the service provider improve?

None.

How long has your company been working with this service provider?

May 2015 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
May 2017 - Ongoing

4.0

Quality: 4.0

Schedule: 3.5

Cost: 3.5

Willing to Refer: 4.0

"My company has grown a great deal with the help of DialAmerica."

Nov 2, 2017

VP Business Development, Non-profit

Anonymous

Other industries
Tifton, Georgia
51-200 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps us run our business more efficiently and smoothly and get more done.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 25%.

What challenge were you trying to address with the service provider?

Our goals were to increase our percentage and be able reach our goals in a more timely manner.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica helps us manage more calls without losing the connections so we can get more orders.

Could you describe the pricing structure and how they billed you?

We have a package deal that is billed and paid every month.

How did you come to work with this service provider?

We were referred by a friend.

How would you assess the service provider for answering calls, customer service, and communication?

They answer calls in a timely manner. The support is great, they always answer quickly, and they are friendly.

How much time, in hours, does this service provider save you each month?

Probably around 30.

How much money does this service provider save you each month?

Between $400-$500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company has grown a great deal with the help of DialAmerica.

What are the service provider's strengths?

They help others in a timely, friendly manner.

How can the service provider improve?

They can imiprove time it takes for them to answer calls.

How long has your company been working with this service provider?

May 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

4.0

Call Center Services
$10,000 to $49,999
Mar. 2016 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 5.0

"Our customers are quite satisfied, and so are we."

Nov 2, 2017

Vice President, Business Service

Anonymous

Other industries
New York City, New York
201-500 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The inbound service helps manage the mass of people we attend to, which can be very complicated. This system facilitates better assistance and attention.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

At least 70%.

What challenge were you trying to address with the service provider?

We wanted to handle the volume of calls more efficiently, better satisfy the customer, and support employee work.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica answers customer calls, understands the order, and identifies the needs.

Could you describe the pricing structure and how they billed you?

It is a short-term commitment that expires every month.

How did you come to work with this service provider?

We searched online and social networks. We also relied on suggestions from other colleagues in the area.

How would you assess the service provider for answering calls, customer service, and communication?

They have proven to be efficient and perform their part. Our customers are quite satisfied and so are we.

How much time, in hours, does this service provider save you each month?

DialAmerica saves us a lot of time, around 50%, and there is more productivity.

How much money does this service provider save you each month?

Thousands of dollars. I cannot give exact figures, but it's worth the investment.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

In addition to the advantages I mentioned, we have increased revenue, more satisfied customers and more requests per day.

What are the service provider's strengths?

Their strengths are their capacity and customer service, and they have a good price.

How can the service provider improve?

They could create more payment plans.

How long has your company been working with this service provider?

Mar. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Feb. 2010 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.5

"They have the best customer service."

Aug 14, 2017

Human Resources Manager, Hospitality & Leisure Company

Anonymous

Other industries
Washington, District of Columbia
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

My company has always used these services as it is much simpler and saves time and money.

How many outbound calls did your company handle every day?

My company receives on average 1,200 calls a day, which makes this an essential service for our operation.

What challenge were you trying to address with the service provider?

In my company, we only wanted the best, most effective service.

SOLUTION

What was the scope of the service provider's involvement?

DialAmerica provides my company with telemarketing services.

Could you describe the service provider's pricing structure and how they billed you?

It's method of collection is through the offer of a long-term package.

How did you come to work with this service provider?

A colleague from work referred us to them.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

Their method of work is fast and very good. We have no complaints.

How much time and money does this service provider save you each month?

They save us at least five hours per day on the phone and around $1,500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Compared to other companies I know, they operate much better and provide better customer service.

What are the service provider's strengths?

They have the best customer service.

What areas can the service provider improve?

They could have better prices, as it is a little bit expensive.

How long has your company been working with this service provider?

It has been from February, 2010 and ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

RATINGS

4.5

Call Center Services
Less than $10,000
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very prompt .... they seem perfect."

Aug 12, 2017

Sales Manager, Retail Company

Anonymous

Retail
Pittsburgh, Pennsylvania
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

It is part of the nature of our retail business.

How many inbound calls did your company handle every day?

We handle an average of 1,500 calls a day.

What challenge were you trying to address with the service provider?

To have great customer service if our customers need to call and have a problem with our product.

SOLUTION

What was the scope of the service provider's involvement?

Answering inbound calls. Whenever we have questions they answer the questions very promptly.

Could you describe the pricing structure and how they billed you?

They bill us month to month. But they give us a discount because we usually pay for up to 6 months ahead of schedule.

How did you come to work with this service provider?

A good friend of mine had used it for years and highly recommended it.

How would you assess the service provider for answering calls, customer service, and communication?

They are very prompt.

How much time and money does this service provider save you each month?

Around $80 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I don't have a success story to share at this time.

What are the service provider's strengths?

Definitely their customer service.

What areas can the service provider improve?

Honestly nothing - they seem perfect.

How long has your company been working with this service provider?

For almost two years since 2015 and we are currently using it.

How much money do you spend annually with this service provider?

We pay between $5,000 to $9,999.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Whenever the clients have questions, DialAmerica answers those questions very promptly."

Aug 12, 2017

Sales Manager, Retail Firm

Anonymous

Retail
New York City, New York
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

I can not recall if we previously handled them in-house.

How many inbound calls did your company handle every day?

We handle an average of 1,500 calls per day.

What challenge were you trying to address with the service provider?

Our goal is to have great customer service for our clients through a customer phone support company, particularly if the customers have a problem with our product.

SOLUTION

What was the scope of the service provider's involvement?

Whenever the clients have questions, DialAmerica answers those questions very promptly.

Could you describe the pricing structure and how they billed you?

They bill us month-to-month, but they give us a discount because we usually pay up to six months ahead of schedule.

How did you come to work with this service provider?

A good friend of mine had used DialAmerica for years and they highly recommended it.

How would you assess the service provider for answering calls, customer service, and communication?

Yes, they are very prompt in these areas.

How much time and money does this service provider save you each month?

They save us approximately $80 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I don't have a success story to share at this time.

What are the service provider's strengths?

Definitely their customer service.

What areas can the service provider improve?

Honestly, nothing. They seem perfect.

How long has your company been working with this service provider?

We have been working with them for two years, since 2015.

How much money do you spend annually with this service provider?

It is between $5,000 to $9,999.

RATINGS

5.0

Showing 11-17 of 17 Reviews

Locations (1)

960 MacArthur Blvd, Mahwah, NJ, United States 07430

251 - 300

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DialAmerica

B2B & B2C customer engagement services

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

DialAmerica Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Customer Service and Responsiveness

Areas for Technological Improvement

Collaborative Approach with Clients

Effective Project Management

Excellent Training and Staff Adaptation

Efficient Outbound Call Services

Reviews mentioning:

DialAmerica Reviews

Customer Service Assistance for Transportation Company

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Call Support and Order Processing for Non-Profit Company

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Customer Service Call Center Support for Medium-size Company

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Hospitality Company Telemarketing

OPPORTUNITY / CHALLENGE

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Customer Phone Support for Retail Company

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Portfolio & Awards

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Locations (1)

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