BPO VA - Out of Business

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because it simplifies the way we work with our clients' data.

What type of work can your internal staff avoid by using a back office service?

Using this service could save us time and money.

What were your company’s goals for the partnership with this service provider?

It allows us to be more competitive.

SOLUTION

What do they provide for you on a normal basis?

It is a very necessary process for companies nowadays.

Could you describe their pricing structure and how they bill you?

We have a long-term contract plan.

How did you find and select them?

We found them through Google research.

RESULTS & FEEDBACK

Please assess their quality of work.

They produce work of great quality.

How much time and money do you estimate that they save you each month?

I think it saves us up to $3000 a month.

Based on your experience, what takeaways can you share about working with them?

It is a high quality and necessary service for companies.

What do you think are their strengths?

It offers a quality service at good prices.​​​​​​​

Where do you think they can improve?

I think it can improve in offering better information through networks.​​​​​​​

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need this service because it is better. They are fast and work gets completed.

What type of work does your internal staff avoid by using a back office service?

It's about 20%.

What challenge were you trying to address with the service provider?

Our goal was to have the best employee qualities.

SOLUTION

What was the scope of the service provider's involvement?

Could you describe the service provider's pricing structure and how they billed you?

N/A.

How did you come to work with this service provider?

A friend referred them to me.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are a good choice.

How much time, in hours, does this service provider save you each month?

15.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a good choice for a growing company.

What are the service provider's strengths?

How can the service provider improve?

They could have more efficient instruments.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We needed assistance in the operation and assistance with clients.

What type of work does your internal staff avoid by using a back office service?

We don't have to handle call center management.

What challenge were you trying to address with the service provider?

Our goals is to BE THE BEST.

SOLUTION

What was the scope of the service provider's involvement?

They provide call center services.

Could you describe the service provider's pricing structure and how they billed you?

N/A

How did you come to work with this service provider?

We heard about them through a recommendation.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They help us deliver better performance.

How much time, in hours, does this service provider save you each month?

30

How much money does this service provider save you each month?

$10,000

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They give us better performance faster.

What are the service provider's strengths?

Their performance is their strong point.

How can the service provider improve?

There is nothing they need to improve.

How long has your company been working with this service provider?

2015 - Ongoing

How much money do you spend annually with this service provider?

$10,000 to $49,999

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

BPO Virtual Assistant has everything I need. It is very efficient and I like to use it.

What types of work can your internal staff avoid by utilizing a back office service?

The use of more resources and amount of excessive work, as well as losing time.

What challenge were you trying to address with the service provider?

Increasing efficiency and work that was wasting our time.

SOLUTION

What was the scope of the service provider's involvement?

They provide services that sped up our timeline.

Could you describe the service provider's pricing structure and how they billed you?

I cannot discuss this due to the policies of our company, but the cost is worth it.

How did you come to work with this service provider?

We had them recommended to us. We also confirmed any doubts by researching them on the internet.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are efficient, offer good customer service, and meet our needs.

How much time and money does this service provider save you each month?

More or less 40% on costs, and 25% in time.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very efficient, we save time, we avoid losses of money and extra charges. Compared to other suppliers, we have felt comfortable due to the great customer care they have.

What are the service provider's strengths?

Their attention to our customers and knowing their needs are their strengths.

What areas can the service provider improve?

I think everything is perfect.

How long has your company been working with this service provider?

We have been working with them for one year.

How much money do you spend annually with this service provider?

We are spending $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Because it has everything I need, it is very efficient and I look to use it.

What types of work can your internal staff avoid by utilizing a back office service?

We had to hire more people and take on excessive work before outsourcing this function. It wasted a ton of time from the internal staff.

What challenge were you trying to address with the service provider?

It increased our efficiency and avoided time-wasting work.

SOLUTION

What was the scope of the service provider's involvement?

The speed.

Could you describe the service provider's pricing structure and how they billed you?

I cannot give details but it is definitely worth the cost.

How did you come to work with this service provider?

I had a recommendation and used the Internet to calm my doubts. I liked their plans online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

It is an efficient service, their staff offers good customer service, and it fits our needs.

How much time and money does this service provider save you each month?

They have reduced costs by about 40% and time by about 25%.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Is very efficient, we save time, we avoid losses of money and extra charge. Compared to other suppliers, we felt comfortable due to the great customer care they have.

What are the service provider's strengths?

They need to understand the needs of the customer and pay attention to context.

What areas can the service provider improve?

I think everything is perfect.

How long has your company been working with this service provider?

We've been with them for one year.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999 per year.