Top Phone Support Services in Virginia
16 Companies
List of the Top Virginia Customer Service Phone Support Companies
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UndisclosedUndisclosed10 - 49Chesapeake, VA
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
50% Phone Support Services50% Order Processing & TakingSee all 14 projectsMAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.
Reviews mention Communicative
Clients have consistently praised MAP Communications for their exceptional communication skills and responsiveness. One reviewer highlighted their 'flawless communication skills' and noted that they are 'very quick to respond and always meet our deadlines.' Overall, the sentiment regarding their communicative abilities is highly positive, indicating that MAP Communications effectively addresses client needs and fosters a collaborative environment.-
Customer Experience Assistance for Manufacturing Service
5.0 Nov 2, 2017They have flawless communication skills.
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Industry Experience
MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.
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Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.Was this helpful?
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Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)Was this helpful?
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$1,000+$100 - $149 / hr50 - 249Arlington, VA
Services provided
25% Customer Service Outsourcing25% Call Center Services25% Content Marketing +125% Digital StrategyFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 4 projectsSalaria Sales Solutions is a business development firm specializing in lead generation, appointment setting, and sales outreach campaigns. Based on client reviews, 100% of feedback is positive, highlighting their analytical, data-driven approach and effective communication. Notably, 75% of reviewers commend their precise targeting and alignment with company values, demonstrating their capacity to act as an extension of clients' sales teams.
Reviews mention Timely
The sentiment regarding timeliness for Salaria Sales Solutions is overwhelmingly positive. Clients noted that they consistently delivered on time, with one client highlighting their provision of detailed dashboards and weekly meetings to review progress. Another client emphasized that Salaria's team was analytically driven and transparent with metrics, ensuring timely communication and delivery of services. Overall, clients expressed satisfaction with the punctuality and efficiency of the company's project management.-
Digital Strategy for SaaS Company
5.0 Jan 17, 2024They delivered on time with weekly meetings to review progress, assess and adjust messaging, review upcoming meetings, and update attributes of targeted companies and personas.
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Sales Outsourcing for Software & Services Company
5.0 Mar 24, 2026They deliver on time. We communicate via virtual meetings.
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Industry Experience
Salaria Sales Solutions demonstrates strong expertise across various industries, including energy and natural resources, business services, education, and other sectors. Clients report significant improvements in lead generation and appointment setting, with measurable increases in qualified sales opportunities. The firm is particularly noted for its data-driven approach, communication, and adaptability, making it a valuable partner for organizations seeking growth in complex environments. Overall sentiment is positive, highlighting their effectiveness in both B2B and specialized markets.
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Other industries Energy & natural resources Business services EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise Salaria Sales Solutions for delivering exceptional value relative to their cost. For instance, one client highlighted that their pricing fit within budget while providing good value for the services rendered. Another noted their transparent reporting and measurable outcomes, leading to a significant increase in qualified sales opportunities. Overall, the sentiment reflects satisfaction with the company's pricing structure and the tangible results achieved, establishing Salaria as a cost-effective partner in lead generation.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Winchester, VA
Services provided
15% Customer Service Outsourcing30% HR Outsourcing15% Call Center Services +510% CRM Consulting and SI10% IT Managed Services10% Sales Outsourcing5% Back Office Outsourcing5% ERP Consulting and SIFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingCentro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Reston, VA
Services provided
30% Customer Service Outsourcing50% Business Consulting20% Marketing StrategyFocus Areas
40% Phone Support Services40% Email Support Services20% Chat Support ServicesHms USA Medical billing company is a small Business Consulting company launched in 2019. Their team focuses on Business Consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49McLean, VA
Services provided
10% Customer Service Outsourcing35% AI Consulting35% AI Development +210% Call Center Services10% TranscriptionFocus Areas
30% Phone Support Services35% Chat Support Services25% Order Processing & Taking +110% Email Support ServicesSee all 1 projectsGoVivace Inc specializes in Speech Analytics and Auto QA solutions for contact centers and BPOs. Reviewers commend the company for its reliable and efficient solutions, professional project management, and excellent support. However, some suggest that clearer progress updates could enhance the client experience.
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UndisclosedUndisclosed2 - 9Cave Spring, VA
Services provided
50% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center ServicesFocus Areas
50% Phone Support Services50% Chat Support ServicesLocated in Cave Spring, Virginia, EvolutionHR USA is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Fairfax, VA
Services provided
20% Customer Service Outsourcing20% Custom Software Development20% Cybersecurity +220% IT Strategy Consulting20% Web DevelopmentFocus Areas
100% Phone Support ServicesEnhanced Veterans Solutions, Inc. Is a custom software development firm founded in 2007. The team offers Custom Software Development and Cybersecurity and is in Fairfax, Virginia.
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$1,000+< $25 / hr10 - 49Springfield, VA
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Content Moderation Services +220% Search Engine Optimization20% Social Media MarketingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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UndisclosedUndisclosed10 - 49Winchester, VA
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing30% Call Center ServicesFocus Areas
50% Phone Support Services50% Order Processing & TakingCentro Healthcare is a Back Office Outsourcing company. The Winchester, Virginia-based team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
Services provided
100% Customer Service OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingSee all 2 projectsProfinity is a company specializing in Customer Support Outsourcing, offering comprehensive customer service BPO solutions. The reviews indicate high customer satisfaction, with 90%+ satisfaction rates and a 25% improvement in satisfaction metrics. Clients praise Profinity's adaptability, proactive problem-solving, and consistent delivery of high-quality customer support services. Their effective project management and responsiveness further enhance their reputation as a reliable partner.
Reviews mention Great project management
Profinity's project management received high praise for its effectiveness and responsiveness. Clients noted that deliverables were consistently met on time, and the team quickly adapted to specific requests, ensuring continuous project momentum. One client highlighted their proactive problem-solving and customer-centric approach, stating that Profinity often anticipated needs before they were articulated, which contributed significantly to improved operational efficiency and customer satisfaction.-
Customer Service Outsourcing for Software Company
5.0 Jul 30, 2024The project management from Profinity was highly effective. They consistently delivered items on time and were very responsive to our needs. Whenever we had specific requests or required adjustments, they quickly adapted their approach and provided timely solutions. This adaptability was crucial in maintaining the momentum of our projects and ensuring continuous improvement in our operations.
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2 of 2 Phone Support Services reviews are 5 starsUnknown avg. project costPhone Support Services Experience
Profinity has received overwhelmingly positive feedback for their Phone Support Services, with clients reporting a 25-40% improvement in customer satisfaction and response times. 100% of reviewers expressed satisfaction with their team’s adaptability and proactive problem-solving approach. Clients highlighted Profinity’s strong communication, timely delivery, and effective integration with internal operations, emphasizing that their support significantly enhanced overall customer experience. Notably, no negative feedback was reported, showcasing Profinity's consistent reliability and client-centric focus.
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2 of 2 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Software Company
5.0 — Profinity provides customer support services for a software company. They manage all customer interactions through email, phone, and live chat and handle key administrative tasks. Read moreWas this helpful?
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UndisclosedUndisclosed2 - 9Arlington, VA
Services provided
10% Customer Service Outsourcing30% Corporate Training & Coaching20% Business Consulting +410% Back Office Outsourcing10% Graphic Design10% HR Consulting10% IT Strategy ConsultingFocus Areas
100% Phone Support ServicesKent, Campa and Kate, Inc. Is a Corporate Training & Coaching company. They were founded in 2012 and provide Corporate Training & Coaching and Business Consulting.
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UndisclosedUndisclosed2 - 9Virginia Beach, VA
Services provided
10% Customer Service Outsourcing39% Advertising30% Marketing Strategy +121% Call Center ServicesFocus Areas
100% Phone Support ServicesA. Bruce Williams & Associates is a small Virginia Beach, Virginia-based Advertising company. Their services include Advertising and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Fairfax, VA
Services provided
20% Customer Service Outsourcing30% Call Center Services20% Back Office Outsourcing +310% Advertising10% Business Consulting10% Marketing StrategyFocus Areas
30% Phone Support Services35% Chat Support Services35% Email Support ServicesCall center company PerfectBPOSolutions is in Fairfax, Virginia. Launched in 2021, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Charlottesville, VA
Services provided
63% Customer Service Outsourcing37% Call Center ServicesFocus Areas
36% Phone Support Services40% Chat Support Services24% Order Processing & TakingAnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (5)Charlottesville, VA
2114 Angus Rd Suite 238 Charlottesville
Charlottesville, VA 22901Was this helpful?
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UndisclosedUndisclosed2 - 9Hampton, VA
Services provided
50% Customer Service Outsourcing25% Corporate Training & Coaching25% StaffingFocus Areas
50% Phone Support Services50% Chat Support ServicesBased in Hampton, Virginia, K & D Jones Client Services LLC is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Corporate Training & Coaching.
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$5,000+< $25 / hr50 - 249Roanoke, VA
Services provided
10% Customer Service Outsourcing55% Transcription25% Call Center Services +110% Back Office OutsourcingFocus Areas
100% Phone Support ServicesE-Rad imaging and reporting services, a Transcription company, was launched in 2010. The firm offers Transcription and Call Center Services.
Read moreSee All Locations (2)Roanoke, VA
6185 Steeplechase Dr, Roanoke VA 24018 US
Roanoke, VA 24018877-833-2632
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List of the Top 2 Virginia Customer Service Phone Support Companies
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UndisclosedUndisclosed10 - 49Chesapeake, VA
Ability to deliver
25.9/40.013.6/20 Reviews6.6/10 Clients & Experience5.7/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$1,000+$100 - $149 / hr50 - 249Arlington, VA
Ability to deliver
24.7/40.017.6/20 Reviews1.8/10 Clients & Experience5.4/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
UndisclosedUndisclosed1,000 - 9,999Winchester, VA
Ability to deliver
10.5/40.00/20 Reviews4.8/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing25% Phone Support Services85% Other -
$1,000+< $25 / hr10 - 49Reston, VA
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing40% Phone Support Services70% Other -
$1,000+$25 - $49 / hr10 - 49McLean, VA
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
10% Customer Service Outsourcing30% Phone Support Services90% Other -
UndisclosedUndisclosed2 - 9Cave Spring, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
UndisclosedUndisclosed50 - 249Fairfax, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
$1,000+< $25 / hr10 - 49Springfield, VA
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
UndisclosedUndisclosed10 - 49Winchester, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$1,000+< $25 / hr10 - 49Virginia Beach, VA
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Customer Service Outsourcing25% Phone Support Services -
UndisclosedUndisclosed2 - 9Arlington, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed2 - 9Virginia Beach, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed10 - 49Fairfax, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing30% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249Charlottesville, VA
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
63% Customer Service Outsourcing36% Phone Support Services37% Other -
UndisclosedUndisclosed2 - 9Hampton, VA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$5,000+< $25 / hr50 - 249Roanoke, VA
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other
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