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Top Phone Support Services in Pennsylvania

Ratings Updated: May 23, 2026
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4 Leaders 9 Contenders

13 Companies

Country: United States
State: Pennsylvania
Customer Service Outsourcing: Phone Support Services

List of the Top Pennsylvania Customer Service Phone Support Companies

  • Specialty Answering Service Logotype

    4.7 50 reviews
    Premier Verified
    Undisclosed
    Undisclosed
    10 - 49
    King of Prussia, PA

    Services provided

    20% Customer Service Outsourcing
    50% Call Center Services
    15% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Specialty Answering Service is a customer service BPO specializing in call center outsourcing and remote customer care solutions. The company consistently receives high praise for its responsiveness and reliability, with 100% of reviewers commending their timely delivery and effective communication. Additionally, 80% of clients appreciate their flexible pricing and customizable service options.

    See all 50 projects
    1 of 1 reviews is 5 stars
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    In the last six months, clients have praised Specialty Answering Service for their responsiveness and effective management of call overflow, noting a positive impact on business operations. One client highlighted their ability to answer around 20 calls weekly, although there were occasional concerns about the quality of the call experience. Overall, the sentiment is favorable, with suggestions for improvement in staff communication skills.
    Read 1 Recent Review
    3 of 3 Phone Support Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Phone Support Services Experience

    Specialty Answering Service has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients highlight the company's reliability, responsiveness, and ability to handle calls efficiently, enabling them to focus on core operations. Notable strengths include customized call scripts and effective communication tools. All clients noted significant improvements in managing after-hours calls, with many emphasizing the friendly demeanor of operators and the ease of interaction with SAS staff. There were no negative comments or suggested improvements.

    Read Most Recent Review

    Industry Experience

    Specialty Answering Service has demonstrated expertise across various industries, including Automotive, Financial Services, Consumer Products, and Healthcare. Clients have praised their responsiveness, effective communication, and ability to enhance operational efficiency. Positive feedback highlights their adaptability in supporting 24/7 customer service, effective call handling, and seamless integration with existing workflows. Overall, the sentiment by industry reflects strong satisfaction, with room for improvement primarily noted in communication skills among operators.

    Read All Reviews

    Select Industry to see insights

    Automotive Consumer products & services Other Industry Financial services Healthcare Telecommunications Business services Chemicals & Biotechnology Transportation Legal Utilities Advertising & marketing Information technology IT Services Hospitality & leisure Manufacturing Consumer Products Arts, entertainment & music Other industries Real estate

    View projects from:

    United States (42) Canada (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish
    View Profile Visit Website
  • HelpSquad Logotype

    5.0 11 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Services provided

    30% Customer Service Outsourcing
    40% Back Office Outsourcing
    30% Call Center Services

    Focus Areas

    30% Phone Support Services
    30% Chat Support Services
    30% Email Support Services +1
    10% Order Processing & Taking

    HelpSquad is a Customer Service Outsourcing (CSO) company providing comprehensive solutions like call center outsourcing, live chat support, and virtual assistance. With 100% positive reviews, clients commend their exceptional communication, responsiveness, and cost-effectiveness, with specific improvements such as a 25% increase in conversion rates and a 33% reduction in labor costs mentioned in feedback.

    See all 11 projects
    7 of 7 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Property Management Company

    5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
    Read 7 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
    Read All Reviews

    View projects from:

    Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)
    View Profile
  • Integra Global Solutions Logotype

    5.0 9 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wexford, PA

    Services provided

    10% Customer Service Outsourcing
    20% Accounting
    20% Back Office Outsourcing +4
    20% Finance & Accounting Outsourcing (FAO)
    10% Employer of Record (EOR) Services
    10% Other Digital Marketing
    10% Recruitment Process Outsourcing

    Focus Areas

    25% Phone Support Services
    30% Chat Support Services
    30% Email Support Services +1
    15% Order Processing & Taking

    Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

    See all 9 projects

    Reviews mention Proactive

    Clients have expressed a positive sentiment regarding Integra Global Solutions' proactive approach, noting their ability to anticipate issues and provide solutions before they escalate. One client highlighted the unique value of the company's willingness to suggest improvements rather than merely completing tasks. Although there was a slight delay in ramping up staff, the overall feedback emphasizes their effective problem-solving capabilities and the significant reduction in billing discrepancies as a result of their proactive management.
    • Staffing & Accounting Support for Medical Billing Company
      5.0 Sep 11, 2025

      We appreciated how they anticipated issues and addressed them before they became problems. Their willingness to offer solutions instead of only completing tasks is unique and valuable.

      Read Full Review
    Read All Reviews
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Staff Augmentation for Medical Billing Company

    5.0 — Integra Global Solutions provides ongoing medical billing services for a medical billing company. The team handles the client's growing workloads and is expected to maintain accuracy and Read more
    Read 2 Reviews

    Industry Experience

    Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.

    Read All Reviews

    Select Industry to see insights

    Business services Medical Healthcare eCommerce

    View projects from:

    Tampa, Florida (2) Chicago, Illinois (1) Los Angeles, California (1) Tucson, Arizona (1) Pittsburgh, Pennsylvania (1) Las Vegas, New Mexico (1)
    View Profile

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  • AnswerFront Logotype

    5.0 6 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Philadelphia, PA

    Services provided

    10% Customer Service Outsourcing
    80% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    30% Email Support Services
    20% Chat Support Services +1
    20% Order Processing & Taking

    AnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.

    See all 6 projects

    Reviews mention Puts the customer first

    AnswerFront prioritizes customer satisfaction, as evidenced by their robust support system and continuous engagement post-implementation. Clients noted a significant increase in satisfaction rates by 20%, attributed to AnswerFront's effective communication tools and ongoing support. The company's structured project management approach and responsiveness to client needs further emphasize their commitment to putting customers first, ensuring that project milestones were met and clients remained informed throughout the process.
    • Customer Service Outsourcing for Marketing Company
      5.0 Aug 1, 2024

      Even after the initial setup, AnswerFront continued to provide support, ensuring that the implemented systems and processes were running smoothly. Their commitment to client satisfaction was evident in their continuous engagement and support.

      Read Full Review
    Read All Reviews
    4 of 4 Customer Service Outsourcing reviews are 5 stars
    4 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Marketing Company

    5.0 — AnswerFront established a CRM system to manage customer interactions and sales processes. They also provided training sessions for the team to maximize the new system's benefits. Read more
    Read 4 Reviews

    Industry Experience

    AnswerFront has demonstrated expertise across multiple industries, including Advertising & Marketing, Human Resources, Business Services, and Home Services. Clients praised their ability to enhance operational efficiency, improve customer satisfaction, and streamline communication processes. Overall sentiment is highly positive, with measurable outcomes such as increased lead conversion rates, improved client satisfaction scores by up to 30%, and significant reductions in operational response times. This provider is particularly well-suited for businesses seeking to optimize customer engagement and support systems.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Human Resources Business services Home Services

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently noted that AnswerFront offers good value for money, with several reviews highlighting pricing that fits within budget constraints. One client emphasized the 'good value for cost,' while another mentioned that AnswerFront's pricing allowed for a 30% growth in recurring revenue. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable improvements in operational efficiency and client satisfaction rates.
    Read All Reviews
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  • PRWTech Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Philadelphia, PA

    Services provided

    30% Customer Service Outsourcing
    35% Back Office Outsourcing
    35% Call Center Services

    Focus Areas

    34% Phone Support Services
    33% Chat Support Services
    33% Email Support Services

    PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • ACE Tech Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Phoenixville, PA

    Services provided

    25% Customer Service Outsourcing
    25% Cloud Consulting & SI
    25% Cybersecurity +1
    25% IT Managed Services

    Focus Areas

    100% Phone Support Services

    ACE Tech Group is a cloud consulting & SI company. The Phoenixville, Pennsylvania-based company provides cloud consulting & SI and Cybersecurity.

    Read more
    View Profile
  • Company Voice, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Blue Bell, PA

    Services provided

    30% Customer Service Outsourcing
    70% Call Center Services

    Focus Areas

    100% Phone Support Services

    Launched in 2012, Company Voice, LLC is an answering service. The firm focuses on Call Center Services and Customer Service Outsourcing, and is midsize.

    Read more
    View Profile
  • Answer America Logotype

    4.4 6 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    100% Phone Support Services

    Answer America is a call center service provider specializing in both inbound and outbound call services. Reviews indicate a strong emphasis on enhancing customer communication and collaboration, saving clients significant time and costs. Approximately 80% of clients commend their efficiency and reliability, with no notable areas for improvement mentioned. Client relationships span several years, underscoring the company’s sustained service quality and value.

    See all 6 projects

    Industry Experience

    Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Manufacturing Business services Education Consumer Products Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
    Read All Reviews

    View projects from:

    Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)
    View Profile
  • GLI Truck Dispatch Services Inc Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Fort Washington, PA

    Services provided

    20% Customer Service Outsourcing
    40% Trucking
    20% Accounting +1
    20% Back Office Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.

    Read more
    View Profile
  • Main Line Telecommunications Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Aston, PA

    Services provided

    18% Customer Service Outsourcing
    72% Call Center Services
    10% Back Office Outsourcing

    Focus Areas

    100% Phone Support Services

    Main Line Telecommunications is a call center service. The Aston, Pennsylvania-based team provides Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Towne Answering Service Inc Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Souderton, PA

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    100% Phone Support Services

    Towne Answering Service Inc is a Souderton, Pennsylvania-based answering service company. Launched in 1968, the team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Tessera ITeS Private Limited Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Philadelphia, PA

    Services provided

    14% Customer Service Outsourcing
    22% Call Center Services
    20% Digital Strategy +3
    20% Web Design
    12% Back Office Outsourcing
    12% Sales Outsourcing

    Focus Areas

    29% Phone Support Services
    29% Chat Support Services
    29% Email Support Services +1
    13% Order Processing & Taking

    Tessera ITeS Private Limited is a midsize Pune, India-based telephone answering service. Their services include Call Center Services and Digital Strategy.

    Read more

    Philadelphia, PA

    Wissahickon Ave
    Philadelphia, PA 19144

    10 - 15

    See All Locations (3)
    View Profile
  • Fair Trade Outsourcing Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Bryn Mawr, PA

    Services provided

    40% Customer Service Outsourcing
    25% Sales Outsourcing
    15% Back Office Outsourcing +2
    15% Finance & Accounting Outsourcing (FAO)
    5% IT Staff Augmentation

    Focus Areas

    50% Phone Support Services
    25% Order Processing & Taking
    15% Chat Support Services +1
    10% Email Support Services

    Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.

    Read more
    View Profile

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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 HelpSquad
2 Specialty Answering Service
3 Integra Global Solutions
4 AnswerFront

List of the Top 4 Pennsylvania Customer Service Phone Support Companies

  1. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Doylestown, PA

    Ability to deliver

    35.3/40.0
    17.6/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Phone Support Services
    70% Other
    View Profile Visit Website
  2. Specialty Answering Service Logotype

    Specialty Answering Service

    Undisclosed
    Undisclosed
    10 - 49
    King of Prussia, PA

    Ability to deliver

    30.7/40.0
    15.6/20 Reviews
    8.5/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Phone Support Services
    80% Other
    View Profile Visit Website
  3. Integra Global Solutions Logotype

    Integra Global Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wexford, PA

    Ability to deliver

    24.1/40.0
    18.2/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Phone Support Services
    90% Other
    View Profile Visit Website
  4. AnswerFront Logotype

    AnswerFront

    $1,000+
    $25 - $49 / hr
    10 - 49
    Philadelphia, PA

    Ability to deliver

    22.3/40.0
    16.4/20 Reviews
    1.3/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Phone Support Services
    90% Other
    View Profile Visit Website
  5. PRWTech Logotype

    PRWTech

    $1,000+
    < $25 / hr
    250 - 999
    Philadelphia, PA

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    34% Phone Support Services
    70% Other
    View Profile Visit Website
  6. ACE Tech Group Logotype

    ACE Tech Group

    Undisclosed
    Undisclosed
    10 - 49
    Phoenixville, PA

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    100% Phone Support Services
    75% Other
    View Profile Visit Website
  7. Company Voice, LLC Logotype

    Company Voice, LLC

    Undisclosed
    Undisclosed
    50 - 249
    Blue Bell, PA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    100% Phone Support Services
    70% Other
    View Profile Visit Website
  8. Answer America Logotype

    Answer America

    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA

    Ability to deliver

    19.5/40.0
    14.2/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    100% Phone Support Services
    50% Other
    View Profile Visit Website
  9. GLI Truck Dispatch Services Inc Logotype

    GLI Truck Dispatch Services Inc

    $1,000+
    Undisclosed
    2 - 9
    Fort Washington, PA

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Phone Support Services
    80% Other
    View Profile Visit Website
  10. Main Line Telecommunications Logotype

    Main Line Telecommunications

    $1,000+
    $25 - $49 / hr
    10 - 49
    Aston, PA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    18% Customer Service Outsourcing
    100% Phone Support Services
    82% Other
    View Profile Visit Website
  11. Towne Answering Service Inc Logotype

    Towne Answering Service Inc

    $1,000+
    $25 - $49 / hr
    2 - 9
    Souderton, PA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    100% Phone Support Services
    80% Other
    View Profile Visit Website
  12. Tessera ITeS Private Limited Logotype

    Tessera ITeS Private Limited

    $5,000+
    < $25 / hr
    50 - 249
    Philadelphia, PA

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    14% Customer Service Outsourcing
    29% Phone Support Services
    86% Other
    View Profile Visit Website
  13. Fair Trade Outsourcing Logotype

    Fair Trade Outsourcing

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Bryn Mawr, PA

    Ability to deliver

    2.1/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    50% Phone Support Services
    60% Other
    View Profile Visit Website

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