Home Call Centers Order Processing Phone Support Services United States Pennsylvania

Top Phone Support Services in Pennsylvania

Ratings Updated: April 1, 2026

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4 Leaders 9 Contenders

13 Companies

Country: United States

State: Pennsylvania

Customer Service Outsourcing: Phone Support Services

List of the Top Pennsylvania Customer Service Phone Support Companies

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HelpSquad

5.0 11 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

Hatboro, PA

Services provided

30% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

HelpSquad is a Customer Service Outsourcing (CSO) company providing comprehensive solutions like call center outsourcing, live chat support, and virtual assistance. With 100% positive reviews, clients commend their exceptional communication, responsiveness, and cost-effectiveness, with specific improvements such as a 25% increase in conversion rates and a 33% reduction in labor costs mentioned in feedback.

See all 11 projects

3 of 3 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

HelpSquad demonstrates strong expertise in Phone Support Services, achieving high client satisfaction across multiple projects. All reviews reflect positive sentiments, with 100% rating the service positively. Clients highlight significant improvements in operational efficiency, leading to increased revenue and customer satisfaction. Notable strengths include responsive project management, attention to detail, and effective communication. Reviewers consistently commend the team's ability to meet specific needs, with one client particularly impressed by the seamless integration of virtual assistance in managing customer interactions.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Specialty Answering Service

4.7 50 reviews
Premier Verified

Undisclosed

Undisclosed

10 - 49

King of Prussia, PA

Services provided

20% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Specialty Answering Service is a Customer Service BPO providing call center outsourcing solutions, including after-hours answering and 24/7 customer support. Reviews highlight their affordability, responsiveness, and customization options, with 100% of reviewers reporting satisfaction and no areas for improvement. Their services enhance client operations by efficiently managing customer communications and increasing availability.

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3 of 3 Phone Support Services reviews are 5 stars

Less than $10,000 avg. project cost

Phone Support Services Experience

Specialty Answering Service has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients highlight the company's reliability, responsiveness, and ability to handle calls efficiently, enabling them to focus on core operations. Notable strengths include customized call scripts and effective communication tools. All clients noted significant improvements in managing after-hours calls, with many emphasizing the friendly demeanor of operators and the ease of interaction with SAS staff. There were no negative comments or suggested improvements.
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5 of 5 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Exterior Remodeling Company
5.0 — Specialty Answering Service provides after-hours call center services for an exterior remodeling company. The team is responsible for answering phone calls during non-business hours. Read more
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Average Project Cost Breakdown

Less than $10,000 (30) $10,000 to $49,000 (3) $10,000,000 + (3) $200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Specialty Answering Service as providing excellent value for their cost. Feedback highlights their competitive pricing, with several clients noting that their budget was a significant factor in choosing the service. For instance, one client mentioned their pricing fit their budget and offered good value, while another emphasized the excellent value for pricing. Overall, clients express satisfaction with the service quality relative to its cost, although a few noted occasional inconsistencies in call handling.
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United States (42) Canada (1)

This provider is fluent in 2 languages:

English

Spanish

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Integra Global Solutions

5.0 9 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4

20% Finance & Accounting Outsourcing (FAO)

10% Employer of Record (EOR) Services

10% Other Digital Marketing

10% Recruitment Process Outsourcing

Focus Areas

25% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

15% Order Processing & Taking

Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

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Reviews mention Detail-oriented
Clients consistently highlight Integra Global Solutions' exceptional attention to detail and reliability. One client noted their 'reliability and attention to detail' as impressive, emphasizing that deliverables were 'accurate, on time, and handled professionally.' Additionally, the project management was described as 'reliable and efficient,' with clear communication and timely task completion. Overall, the sentiment reflects a strong appreciation for the company's detail-oriented approach, contributing to improved operational efficiency.

Staff Augmentation for Medical Billing Company

5.0 Sep 18, 2025

What impressed us most was their reliability and attention to detail. Everything is accurate, on time, and handled professionally.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients praised Integra Global Solutions for their cost-effective services and efficient project management, noting a 50% reduction in month-end close time and improved accuracy in billing. They highlighted the seamless white-label support that allowed for enhanced client relationships. However, some feedback suggested a need for more strategic guidance in addition to their standard offerings. Overall, client sentiment reflects a strong satisfaction with the company's responsiveness and delivery.
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Industry Experience

Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.
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Business services Medical Healthcare eCommerce

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Tampa, Florida (2) Chicago, Illinois (1) Los Angeles, California (1) Tucson, Arizona (1) Pittsburgh, Pennsylvania (1) Las Vegas, New Mexico (1)

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AnswerFront

5.0 6 reviews

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

20% Order Processing & Taking

AnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.

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Reviews mention Communicative
The feedback regarding AnswerFront's communicative abilities is overwhelmingly positive. Clients highlighted their 24/7 availability and prompt responses, with one client noting a 25% increase in customer satisfaction due to professional communication. Another client praised their effective lead management and timely follow-ups. Both reviews emphasized that AnswerFront consistently met deadlines and maintained clear communication throughout the project, illustrating their commitment to client engagement and support.

Outsourced Staffing Services for Outsourcing Company

5.0 Jul 30, 2024

Improve client satisfaction scores by 25% through professional and responsive communication. Answerfront.com was exceptional in managing the project timeline. They delivered every aspect of the virtual receptionist and support system on schedule. From the initial setup to the ongoing management tasks, they met all deadlines, ensuring there were no disruptions to our operations.
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Inbound Sales & Customer Support Services for Cleaning Firm

5.0 Jul 27, 2024

They enhanced customer satisfaction scores by 25% through swift and professional communication. AnswerFront consistently meets deadlines, ensuring all deliverables are completed on schedule. They adhered to the agreed timelines for each phase of the project, which contributed to the smooth implementation of their services.
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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Marketing Company
5.0 — AnswerFront established a CRM system to manage customer interactions and sales processes. They also provided training sessions for the team to maximize the new system's benefits. Read more
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Industry Experience

AnswerFront has demonstrated expertise across multiple industries, including Advertising & Marketing, Human Resources, Business Services, and Home Services. Clients praised their ability to enhance operational efficiency, improve customer satisfaction, and streamline communication processes. Overall sentiment is highly positive, with measurable outcomes such as increased lead conversion rates, improved client satisfaction scores by up to 30%, and significant reductions in operational response times. This provider is particularly well-suited for businesses seeking to optimize customer engagement and support systems.
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Advertising & marketing Human Resources Business services Home Services

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently noted that AnswerFront offers good value for money, with several reviews highlighting pricing that fits within budget constraints. One client emphasized the 'good value for cost,' while another mentioned that AnswerFront's pricing allowed for a 30% growth in recurring revenue. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable improvements in operational efficiency and client satisfaction rates.
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PRWTech

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Focus Areas

34% Phone Support Services

33% Chat Support Services

33% Email Support Services

PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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ACE Tech Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Phoenixville, PA

Services provided

25% Customer Service Outsourcing

25% Cloud Consulting & SI

25% Cybersecurity +1

25% IT Managed Services

Focus Areas

100% Phone Support Services

ACE Tech Group is a cloud consulting & SI company. The Phoenixville, Pennsylvania-based company provides cloud consulting & SI and Cybersecurity.
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Company Voice, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Blue Bell, PA

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

100% Phone Support Services

Launched in 2012, Company Voice, LLC is an answering service. The firm focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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Answer America

4.4 6 reviews

Undisclosed

Undisclosed

50 - 249

Willow Grove, PA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Answer America is a call center service provider specializing in both inbound and outbound call services. Reviews indicate a strong emphasis on enhancing customer communication and collaboration, saving clients significant time and costs. Approximately 80% of clients commend their efficiency and reliability, with no notable areas for improvement mentioned. Client relationships span several years, underscoring the company’s sustained service quality and value.

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Reviews mention Efficient
Clients have consistently praised Answer America's efficiency, noting that their services save several man-hours daily, allowing in-house staff to concentrate on other responsibilities. One client highlighted that the partnership has enabled their team to provide accurate information and a positive caller experience without needing to hire additional staff. Overall, the sentiment regarding efficiency is highly positive, with feedback emphasizing the affordability and flexibility of the services provided.

Appointment Scheduling for Education Organization

3.5 Nov 2, 2017

The service is affordable, efficient, and flexible to our needs.
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Industry Experience

Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.
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Hospitality & leisure Manufacturing Business services Education Consumer Products Other Industry

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
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Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)

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GLI Truck Dispatch Services Inc

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Fort Washington, PA

Services provided

20% Customer Service Outsourcing

40% Trucking

20% Accounting +1

20% Back Office Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.
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Main Line Telecommunications

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Aston, PA

Services provided

18% Customer Service Outsourcing

72% Call Center Services

10% Back Office Outsourcing

Focus Areas

100% Phone Support Services

Main Line Telecommunications is a call center service. The Aston, Pennsylvania-based team provides Call Center Services and Customer Service Outsourcing.
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Towne Answering Service Inc

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Souderton, PA

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

100% Phone Support Services

Towne Answering Service Inc is a Souderton, Pennsylvania-based answering service company. Launched in 1968, the team specializes in Call Center Services and Customer Service Outsourcing.
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Tessera ITeS Private Limited

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Philadelphia, PA

Services provided

14% Customer Service Outsourcing

22% Call Center Services

20% Digital Strategy +3

20% Web Design

12% Back Office Outsourcing

12% Sales Outsourcing

Focus Areas

29% Phone Support Services

29% Chat Support Services

29% Email Support Services +1

13% Order Processing & Taking

Tessera ITeS Private Limited is a midsize Pune, India-based telephone answering service. Their services include Call Center Services and Digital Strategy.
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Philadelphia, PA

Wissahickon Ave
Philadelphia, PA 19144
10 - 15

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Fair Trade Outsourcing

Not yet reviewed

Undisclosed

< $25 / hr

1,000 - 9,999

Bryn Mawr, PA

Services provided

40% Customer Service Outsourcing

25% Sales Outsourcing

15% Back Office Outsourcing +2

15% Finance & Accounting Outsourcing (FAO)

5% IT Staff Augmentation

Focus Areas

50% Phone Support Services

25% Order Processing & Taking

15% Chat Support Services +1

10% Email Support Services

Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 HelpSquad

2 Specialty Answering Service

3 Integra Global Solutions

4 AnswerFront

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Pennsylvania Customer Service Phone Support Companies

HelpSquad

$1,000+

< $25 / hr

250 - 999

Hatboro, PA

Ability to deliver

35.3/40.0

17.6/20 Reviews

8.7/10 Clients & Experience

9/10 Market Presence

Service focus

30% Customer Service Outsourcing

30% Phone Support Services

70% Other

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Specialty Answering Service

Undisclosed

Undisclosed

10 - 49

King of Prussia, PA

Ability to deliver

31.1/40.0

16/20 Reviews

8.5/10 Clients & Experience

6.6/10 Market Presence

Service focus

20% Customer Service Outsourcing

50% Phone Support Services

80% Other

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Integra Global Solutions

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Ability to deliver

24.1/40.0

18.2/20 Reviews

0/10 Clients & Experience

5.9/10 Market Presence

Service focus

10% Customer Service Outsourcing

25% Phone Support Services

90% Other

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AnswerFront

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Ability to deliver

22.3/40.0

16.4/20 Reviews

1.3/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

30% Phone Support Services

90% Other

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PRWTech

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Customer Service Outsourcing

34% Phone Support Services

70% Other

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ACE Tech Group

Undisclosed

Undisclosed

10 - 49

Phoenixville, PA

Ability to deliver

5.8/40.0

0/20 Reviews

0.6/10 Clients & Experience

5.2/10 Market Presence

Service focus

25% Customer Service Outsourcing

100% Phone Support Services

75% Other

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Company Voice, LLC

Undisclosed

Undisclosed

50 - 249

Blue Bell, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Customer Service Outsourcing

100% Phone Support Services

70% Other

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Answer America

Undisclosed

Undisclosed

50 - 249

Willow Grove, PA

Ability to deliver

19.5/40.0

14.2/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

100% Phone Support Services

50% Other

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GLI Truck Dispatch Services Inc

$1,000+

Undisclosed

2 - 9

Fort Washington, PA

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Customer Service Outsourcing

25% Phone Support Services

80% Other

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Main Line Telecommunications

$1,000+

$25 - $49 / hr

10 - 49

Aston, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

18% Customer Service Outsourcing

100% Phone Support Services

82% Other

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Towne Answering Service Inc

$1,000+

$25 - $49 / hr

2 - 9

Souderton, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Customer Service Outsourcing

100% Phone Support Services

80% Other

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Tessera ITeS Private Limited

$5,000+

< $25 / hr

50 - 249

Philadelphia, PA

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

14% Customer Service Outsourcing

29% Phone Support Services

86% Other

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Fair Trade Outsourcing

Undisclosed

< $25 / hr

1,000 - 9,999

Bryn Mawr, PA

Ability to deliver

2.1/40.0

0/20 Reviews

2.1/10 Clients & Experience

0/10 Market Presence

Service focus

40% Customer Service Outsourcing

50% Phone Support Services

60% Other

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Top Phone Support Services in Pennsylvania

List of the Top Pennsylvania Customer Service Phone Support Companies

Phone Support Services Experience

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

HelpSquad is very responsive

Phone Support Services Experience

Call Center Services for Exterior Remodeling Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Detail-oriented

Staff Augmentation for Medical Billing Company

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Reviews mention Communicative

Outsourced Staffing Services for Outsourcing Company

Inbound Sales & Customer Support Services for Cleaning Firm

Customer Service Outsourcing for Marketing Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Appointment Scheduling for Education Organization

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 4 Pennsylvania Customer Service Phone Support Companies

Latest Phone Support Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps