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Home Call Centers Order Processing Chat Support Services United States Virginia

Top Chat Support Services in Virginia

Ratings Updated: April 3, 2026
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2 Leaders 11 Contenders

13 Companies

Country: United States
State: Virginia
Customer Service Outsourcing: Chat Support Services

List of the Top Virginia Chat Support Companies

  • DCA Virtual Business Support Logotype

    4.8 7 reviews
    $1,000+
    $50 - $99 / hr
    10 - 49
    Richmond, VA

    Services provided

    10% Customer Service Outsourcing
    30% Web Design
    20% Back Office Outsourcing +3
    20% Content Marketing
    10% Graphic Design
    10% Logo

    Focus Areas

    100% Chat Support Services

    DCA Virtual Business Support is a versatile digital agency offering website development, branding, and social media management. Reviewers consistently praise their professionalism, responsiveness, and ability to deliver high-quality results, with 100% of reviews highlighting positive outcomes. Clients appreciate the personalized, attentive service provided by team members like Samantha, contributing to an overall seamless experience and successful project execution.

    See all 7 projects

    Reviews mention High-quality work

    Clients consistently commend DCA Virtual Business Support for delivering high-quality work. One client noted, 'The level of professionalism and dedication to producing quality products' was impressive, while another highlighted the agency's expertise in creating relatable content that significantly increased market credibility. Despite concerns about pricing, many clients express satisfaction with the value received, emphasizing that the quality justifies the investment.
    • Online Service for Digital Marketing Industry
      5.0 Apr 1, 2021

      The level of professionalism and dedication to producing quality products is impressive. I am very satisfied with the results and overall work DCA produces for my business.

      Read Full Review
    • Social Media Marketing & Web Support for Staffing Firm
      4.5 Apr 1, 2021

      The content they have created for us has definitely helped build our credibility in the market. Their expertise in creating content truly sets them apart. Their pricing is a little high, but you get high-quality content.

      Read Full Review
    Read All Reviews

    Industry Experience

    DCA Virtual Business Support has received positive feedback across various industries including Business Services, Arts & Entertainment, Utilities, Education, and Advertising & Marketing. Clients commend their expertise in website development, social media management, and content creation, highlighting strengths in responsiveness, professionalism, and understanding specific industry needs. The overall sentiment is favorable, particularly for businesses seeking tailored digital solutions and effective project management.

    Read All Reviews

    Select Industry to see insights

    Other Industry Arts, entertainment & music Business services Advertising & marketing Utilities Education

    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients generally perceive DCA Virtual Business Support as providing good value for money, despite some feedback regarding higher pricing. One client noted, "Their pricing is a little high, but you get high-quality content," suggesting that the quality justifies the cost. Another client expressed satisfaction with their $4,700 investment, stating that the new website met modern standards and helped attract new customers. Overall sentiment indicates that clients appreciate the professionalism and quality of work, deeming it worth the investment.
    Read All Reviews

    View projects from:

    Charlotte, North Carolina (3) Indian Trail, North Carolina (1) Addison, Illinois (1) Concord, California (1) Worcester, Massachusetts (1)
    View Profile
  • Salaria Sales Solutions Logotype

    5.0 4 reviews
    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    25% Content Marketing +1
    25% Digital Strategy

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Salaria Sales Solutions is a business development firm specializing in lead generation, appointment setting, and sales outreach campaigns. Based on client reviews, 100% of feedback is positive, highlighting their analytical, data-driven approach and effective communication. Notably, 75% of reviewers commend their precise targeting and alignment with company values, demonstrating their capacity to act as an extension of clients' sales teams.

    See all 4 projects

    Reviews mention Transparent

    Clients consistently highlight Salaria Sales Solutions' transparency in their operations and reporting. For instance, one client noted the team's detailed scorecards and proactive communication, ensuring they were always informed about campaign progress. Another client emphasized their openness with metrics, including the number of prospects and calls made. Overall, the sentiment regarding transparency is overwhelmingly positive, with clients appreciating the clear and consistent updates that foster trust and collaboration.
    • Lead Generation for Wayfinding System Company
      5.0 Feb 20, 2026

      What stands out most is their precision and responsiveness. Their research team builds highly targeted lists that actually match our ICP, not generic database exports. Their SDRs communicate professionally, follow our messaging closely, and provide transparent reporting so we always know what’s happening in the campaign. They iterate quickly, adjust strategy based on real‑time feedback, and operate like an extension of our internal team.

      Read Full Review
    • Sales Outsourcing for Software & Services Company
      5.0 Mar 24, 2026

      Salaria Sales Solutions is analytically driven and very transparent with the numbers. They report the number of prospects, calls made, connections made, and messages sent, among other metrics.

      Read Full Review
    Read All Reviews
    2 of 2 reviews are 5 stars
    Unknown avg. project cost

    Reviewed 2 times in the past 6 months

    Recent client feedback highlights Salaria Sales Solutions' effectiveness in lead generation and sales support. Clients report a significant increase in qualified meetings and sales opportunities, with one client experiencing a 4x improvement in conversion rates. Their team is praised for its proactive communication, data-driven approach, and adaptability. Clients feel they operate as an extension of their internal teams, delivering impressive results without notable downsides. Overall, the sentiment is highly positive, with strong recommendations for their services.
    Read 2 Recent Reviews

    Industry Experience

    Salaria Sales Solutions demonstrates strong expertise across various industries, including energy and natural resources, business services, education, and other sectors. Clients report significant improvements in lead generation and appointment setting, with measurable increases in qualified sales opportunities. The firm is particularly noted for its data-driven approach, communication, and adaptability, making it a valuable partner for organizations seeking growth in complex environments. Overall sentiment is positive, highlighting their effectiveness in both B2B and specialized markets.

    Read All Reviews

    Select Industry to see insights

    Other industries Energy & natural resources Business services Education

    View projects from:

    Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1)
    View Profile
  • Centro Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Winchester, VA

    Services provided

    15% Customer Service Outsourcing
    30% HR Outsourcing
    15% Call Center Services +5
    10% CRM Consulting and SI
    10% IT Managed Services
    10% Sales Outsourcing
    5% Back Office Outsourcing
    5% ERP Consulting and SI

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.

    Read more
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  • Hms USA Medical billing company Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Reston, VA

    Services provided

    30% Customer Service Outsourcing
    50% Business Consulting
    20% Marketing Strategy

    Focus Areas

    20% Chat Support Services
    40% Email Support Services
    40% Phone Support Services

    Hms USA Medical billing company is a small Business Consulting company launched in 2019. Their team focuses on Business Consulting and Customer Service Outsourcing.

    Read more
    View Profile
  • GoVivace Inc Logotype

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    10 - 49
    McLean, VA

    Services provided

    10% Customer Service Outsourcing
    35% AI Consulting
    35% AI Development +2
    10% Call Center Services
    10% Transcription

    Focus Areas

    35% Chat Support Services
    30% Phone Support Services
    25% Order Processing & Taking +1
    10% Email Support Services

    GoVivace Inc specializes in Speech Analytics and Auto QA solutions for contact centers and BPOs. Reviewers commend the company for its reliable and efficient solutions, professional project management, and excellent support. However, some suggest that clearer progress updates could enhance the client experience.

    See all 1 projects
    View Profile
  • EvolutionHR USA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cave Spring, VA

    Services provided

    50% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services

    Focus Areas

    50% Chat Support Services
    50% Phone Support Services

    Located in Cave Spring, Virginia, EvolutionHR USA is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • Lowkia Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Springfield, VA

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Content Moderation Services +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Lowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in

    Read more
    See all 1 projects
    View Profile
  • Ethos Technologies Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Salem, VA

    Services provided

    25% Customer Service Outsourcing
    50% Cybersecurity
    25% Back Office Outsourcing

    Focus Areas

    100% Chat Support Services

    Ethos Technologies is a Cybersecurity company. They are located in Salem, Virginia and have small team of experts. Their services include Cybersecurity and Back Office Outsourcing.

    Read more
    View Profile
  • Profinity Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Virginia Beach, VA

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Profinity is a company specializing in Customer Support Outsourcing, offering comprehensive customer service BPO solutions. The reviews indicate high customer satisfaction, with 90%+ satisfaction rates and a 25% improvement in satisfaction metrics. Clients praise Profinity's adaptability, proactive problem-solving, and consistent delivery of high-quality customer support services. Their effective project management and responsiveness further enhance their reputation as a reliable partner.

    See all 2 projects
    2 of 2 Chat Support Services reviews are 5 stars
    Unknown avg. project cost

    Chat Support Services Experience

    Profinity has received overwhelmingly positive feedback for their Chat Support Services, with 90% of clients noting significant improvements in customer satisfaction and response times. Key strengths include their proactive problem-solving approach, flexibility, and ability to streamline support operations, resulting in a 30% reduction in response times and a 25% increase in satisfaction rates. Clients particularly commend their responsiveness and commitment to quality assurance, ensuring timely and effective communication. Overall, Profinity is recognized as a valuable partner in enhancing customer engagement.

    Read Most Recent Review
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Software Company

    5.0 — Profinity provides customer support services for a software company. They manage all customer interactions through email, phone, and live chat and handle key administrative tasks. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Profinity's pricing as fitting their budgets while providing excellent value for money. One CEO noted that Profinity's services led to a 25% improvement in customer satisfaction and a 40% reduction in response times, affirming their cost-effectiveness. Another client emphasized the company's ability to deliver quality support without exceeding financial constraints, demonstrating a strong return on investment. Overall, feedback reflects a positive sentiment regarding Profinity's affordability and the substantial benefits derived from their services.
    Read All Reviews

    View projects from:

    Pakistan (1) United States (1)
    View Profile
  • VIATEQ Corporation Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    McLean, VA

    Services provided

    10% Customer Service Outsourcing
    30% Business Consulting
    30% Cybersecurity +2
    20% IT Managed Services
    10% Back Office Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    VIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.

    Read more
    View Profile
  • PerfectBPOSolutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Fairfax, VA

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% Back Office Outsourcing +3
    10% Advertising
    10% Business Consulting
    10% Marketing Strategy

    Focus Areas

    35% Chat Support Services
    35% Email Support Services
    30% Phone Support Services

    Call center company PerfectBPOSolutions is in Fairfax, Virginia. Launched in 2021, the team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • AnswerPhone Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Charlottesville, VA

    Services provided

    63% Customer Service Outsourcing
    37% Call Center Services

    Focus Areas

    40% Chat Support Services
    36% Phone Support Services
    24% Order Processing & Taking

    AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.

    Read more

    Charlottesville, VA

    2114 Angus Rd Suite 238 Charlottesville
    Charlottesville, VA 22901

    See All Locations (5)
    View Profile
  • K & D Jones Client Services LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Hampton, VA

    Services provided

    50% Customer Service Outsourcing
    25% Corporate Training & Coaching
    25% Staffing

    Focus Areas

    50% Chat Support Services
    50% Phone Support Services

    Based in Hampton, Virginia, K & D Jones Client Services LLC is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Corporate Training & Coaching.

    Read more
    View Profile

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1 DCA Virtual Business Support
2 Salaria Sales Solutions

List of the Top 2 Virginia Chat Support Companies

  1. DCA Virtual Business Support Logotype

    DCA Virtual Business Support

    $1,000+
    $50 - $99 / hr
    10 - 49
    Richmond, VA

    Ability to deliver

    26.6/40.0
    15.6/20 Reviews
    5.7/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Chat Support Services
    90% Other
    View Profile Visit Website
  2. Salaria Sales Solutions Logotype

    Salaria Sales Solutions

    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Ability to deliver

    24.7/40.0
    17.6/20 Reviews
    1.8/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  3. Centro Logotype

    Centro

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Winchester, VA

    Ability to deliver

    10.5/40.0
    0/20 Reviews
    4.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Chat Support Services
    85% Other
    View Profile Visit Website
  4. Hms USA Medical billing company Logotype

    Hms USA Medical billing company

    $1,000+
    < $25 / hr
    10 - 49
    Reston, VA

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Chat Support Services
    70% Other
    View Profile Visit Website
  5. GoVivace Inc Logotype

    GoVivace Inc

    $1,000+
    $25 - $49 / hr
    10 - 49
    McLean, VA

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    35% Chat Support Services
    90% Other
    View Profile Visit Website
  6. EvolutionHR USA Logotype

    EvolutionHR USA

    Undisclosed
    Undisclosed
    2 - 9
    Cave Spring, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Chat Support Services
    50% Other
    View Profile Visit Website
  7. Lowkia Logotype

    Lowkia

    $1,000+
    < $25 / hr
    10 - 49
    Springfield, VA

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  8. Ethos Technologies Logotype

    Ethos Technologies

    Undisclosed
    Undisclosed
    10 - 49
    Salem, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    100% Chat Support Services
    75% Other
    View Profile Visit Website
  9. Profinity Logotype

    Profinity

    $1,000+
    < $25 / hr
    10 - 49
    Virginia Beach, VA

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    25% Chat Support Services
    View Profile Visit Website
  10. VIATEQ Corporation Logotype

    VIATEQ Corporation

    Undisclosed
    Undisclosed
    10 - 49
    McLean, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  11. PerfectBPOSolutions Logotype

    PerfectBPOSolutions

    Undisclosed
    Undisclosed
    10 - 49
    Fairfax, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    35% Chat Support Services
    80% Other
    View Profile Visit Website
  12. AnswerPhone Logotype

    AnswerPhone

    $1,000+
    < $25 / hr
    50 - 249
    Charlottesville, VA

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    63% Customer Service Outsourcing
    40% Chat Support Services
    37% Other
    View Profile Visit Website
  13. K & D Jones Client Services LLC Logotype

    K & D Jones Client Services LLC

    Undisclosed
    Undisclosed
    2 - 9
    Hampton, VA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Chat Support Services
    50% Other
    View Profile Visit Website

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