Answering Services

Answering Services, Clutch Report

by Elizabeth Ballou

What Callers Want from Answering Services: 2017 Survey

When customers call a business, they want to speak to someone who is authentic, empathetic, and knowledgeable, says a new survey.  

Answering Services, Thought Leaders

by Elizabeth Ballou

Guide to Choosing a Voice Services Provider

Voice services can save companies valuable time. When considering providers, think about location, size, cost, and specialty.  

Answering Services, Thought Leaders

by Sindhav Bhagirath

6 Ways Call Center Software Helps Generate Revenue

In-house call center solutions delight customers with superior communications and drive revenue growth for businesses.

Answering Services, Clutch Report

by Grayson Kemper

Answering Services: Analyzing Customer Retention Issues

Businesses show remarkably little loyalty to their answering service providers. Clutch analyzed findings from its 2016 Answering Services Survey and...

Answering Services, Clutch Report

by Riley Panko

How Common Are Robocalls?

Robocalls are a prevalent issue and use tricks such as "neighbor spoofing" and timely topics to mislead recipients, according to a survey of 687 people.   

Answering Services, Clutch Report

by Riley Panko

How Businesses Should Set Up Their IVR Menu

Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...

Answering Services, Clutch Report

by Riley Panko

How Do People React to Robocalls?

Robocalls lead people to ignore calls from unknown numbers, impacting phone-based communication between peers and businesses. People combat robocalls by...

Answering Services, Clutch Report

by Riley Panko

The Impact of Robocalls on Business Phone Communication

Robocalls can negatively impact the success of businesses' phone communication with customers. As robocallers use increasingly sophisticated scams to trick...

Answering Services, Clutch Report

by Riley Panko

5 Ways Businesses Can Improve Telephone Customer Service

The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...

Business Services, Thought Leaders

by Manish Dudharejia

How to Properly Integrate Digital Adoption Into Your Internship Program

Learn 3 techniques to combine digital adoption with your company's internship program.  

Business Services, Thought Leaders

by Alpi Mantry

3 Tips for Providing Multilingual Customer Support for Your App

Discover the benefits of translating and localizing the customer support on your app.    

HR, Thought Leaders

by Elizabeth Ballou

The Benefits of Insurance Brokers and PEOs

PEOs and insurance brokers provide employee benefits administration and guidance for small businesses.