The Impact of Robocalls on Business Phone Communication
Robocalls can negatively impact the success of businesses' phone communication with customers. As robocallers use increasingly sophisticated scams to trick...
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...
5 Ways Businesses Can Improve Telephone Customer Service
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
Robocalls lead people to ignore calls from unknown numbers, impacting phone-based communication between peers and businesses. People combat robocalls by...
Robocalls are a prevalent issue and use tricks such as "neighbor spoofing" and timely topics to mislead recipients, according to a survey of 687 people.
Businesses show remarkably little loyalty to their answering service providers. Clutch analyzed findings from its 2016 Answering Services Survey and...
