Call Center Training: 5 Tips to Boost Customer Satisfaction
As representatives of your brand, it’s essential that call centers are well-versed in your business. Follow these call center training tips to improve...
The Impact of Robocalls on Business Phone Communication
As robocallers use increasingly sophisticated scams to trick people, how can legitimate businesses ensure customers know their calls are real and helpful?
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...
5 Ways Businesses Can Improve Telephone Customer Service
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
This IP law glossary will benefit readers by providing a quick reference guide for the definitions of key terms and concepts related to intellectual...