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Robocalls can negatively impact the success of businesses' phone communication with customers. As robocallers use increasingly sophisticated scams to trick...
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Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...
5 Ways Businesses Can Improve Telephone Customer Service
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
How Do People React to Robocalls?
Robocalls lead people to ignore calls from unknown numbers, impacting phone-based communication between peers and businesses. People combat robocalls by...
How Common Are Robocalls?
Robocalls are a prevalent issue and use tricks such as "neighbor spoofing" and timely topics to mislead recipients, according to a survey of 687 people.
Guide to Choosing a Voice Services Provider
Voice services can save companies valuable time. When considering providers, think about location, size, cost, and specialty.
What Callers Want from Answering Services: 2017 Survey
When customers call a business, they want to speak to someone who is authentic, empathetic, and knowledgeable, says a new survey.
Answering Services: Analyzing Customer Retention Issues
Businesses show remarkably little loyalty to their answering service providers. Clutch analyzed findings from its 2016 Answering Services Survey and...
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