Phone calls remain an indispensable part of most businesses’ communication with customers.
Whether people call a business to schedule an appointment, settle a billing issue, or ask about their Internet connection, they expect the person on the other end of the line to help them solve a problem.
That’s where voice services come in. When companies hire a provider to answer and handle their calls, they make a decision that affects how customers perceive them – whether the customers know they’re speaking with a voice services provider or not.
Despite a growth in demand for voice services, there’s little hard data about this segment of business process outsourcing (BPO).
To gather more information on the industry, Clutch investigated customers’ opinions of inbound voice services. We surveyed 468 people who called a business or medical organization with a question within the past month.