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Top Chat Support Services in Brazil

Ratings Updated: April 2, 2026
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3 Leaders 14 Contenders

17 Companies

Country: Brazil
Customer Service Outsourcing: Chat Support Services

List of the Top Brazil Chat Support Companies

  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    São Paulo, Brazil

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    27% Chat Support Services
    40% Email Support Services
    33% Phone Support Services

    TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

    See all 12 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service, Security & Risk Assessment for Fintech Co

    5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
    Read 1 Review

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones
    View Profile Visit Website
  • Labora Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    10 - 49
    São Paulo, Brazil

    Services provided

    50% Customer Service Outsourcing
    50% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

    See all 1 projects

    Industry Experience

    Labora has demonstrated expertise in the Information Technology sector, particularly in facilitating connections between influencers and travelers through Business Process Outsourcing strategies. Clients have praised their timely delivery, strong communication, and commitment to project success. Overall sentiment within this industry is positive, highlighting Labora's ability to enhance user experiences and foster community engagement. Potential clients in travel and influencer marketing may find Labora particularly well-suited for their projects.

    Read All Reviews

    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have noted that Labora offers good value for money, with timely deliverables and responsive communication. One client highlighted their project management effectiveness, stating, "Most of their deliveries were on time" and praised their quick response times. Overall, the sentiment is positive, with clients appreciating the company's commitment to their projects, although there are suggestions for improvement, such as better integration of AI technology.
    Read All Reviews
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  • Combine Global Recruitment Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    10 - 49
    Sao Paulo, Brazil

    Services provided

    10% Customer Service Outsourcing
    30% Recruiting
    15% HR Outsourcing +4
    15% Staffing
    10% Executive Search
    10% Recruitment Process Outsourcing
    10% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.

    See all 1 projects

    Industry Experience

    Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions.

    Read All Reviews

    Select Industry to see insights

    Logistics & Supply Chain

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value.
    Read All Reviews

    More responsive than most other service providers

    Combine Global Recruitment is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Techsho Logotype

    4.8 5 reviews
    $1,000+
    < $25 / hr
    2 - 9
    Rio de Janeiro, Brazil

    Services provided

    20% Customer Service Outsourcing
    20% Sales Outsourcing
    20% Translation +4
    10% Back Office Outsourcing
    10% Digital Strategy
    10% Email Marketing
    10% Social Media Marketing

    Focus Areas

    30% Chat Support Services
    40% Phone Support Services
    30% Email Support Services

    Techsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.

    See all 5 projects
    0 of 1 Chat Support Services reviews is 5 stars
    1 new review for Chat Support Services in past 6 months
    Unknown avg. project cost

    Chat Support Services Experience

    Feedback for Techsho's Chat Support Services highlights a strong commitment to delivering quality leads, with 12 closed deals valued at AED 12,000,000 from 2,500 generated leads. Clients praise their structured approach, adaptability, and cost-effectiveness, noting a 40% reduction in prospecting time. Positive sentiments dominate, with a recommendation rate of over 90%. However, some clients suggested improvements in initial lead qualification discussions to enhance targeting efficiency.

    Read Most Recent Review

    Industry Experience

    Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.

    Read All Reviews

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.
    Read All Reviews
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  • WebOps Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Sao Paolo, Brazil

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Recruiting +2
    20% Recruitment Process Outsourcing
    20% Staffing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.

    Read more

    Sao Paolo, Brazil

    Avenida Paulista
    Sao Paolo, Brazil 20000

    31 - 40

    +5511996930611

    See All Locations (2)
    View Profile
  • Attende Call Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Services provided

    70% Customer Service Outsourcing
    30% IT Managed Services

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Based in Goiânia, Brazil, Attende Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and IT managed services.

    Read more
    View Profile
  • EXE Outsourcing Office Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Goiânia, Brazil

    Services provided

    30% Customer Service Outsourcing
    40% Accounting
    30% Back Office Outsourcing

    Focus Areas

    100% Chat Support Services

    Accounting company EXE Outsourcing Office is headquartered in Goiânia, Brazil. They specialize in Accounting and Back Office Outsourcing.

    Read more
    View Profile
  • 4Roots Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Osasco, Brazil

    Services provided

    20% Customer Service Outsourcing
    20% Application Testing
    20% IT Staff Augmentation +3
    20% IT Strategy Consulting
    10% IT Managed Services
    10% Other IT Consulting and SI

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    4Roots Consulting is an Application Testing company established in 2025. Their team offers Application Testing and Customer Service Outsourcing.

    Read more
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    São Paulo, Brazil

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% IT Managed Services +4
    20% Staffing
    10% Call Center Services
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    40% Chat Support Services
    30% Email Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

    See all 20 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Multi-Language Customer Service for HealthTech Co

    5.0 — Customer Umbrella provides multi-language customer service for a healthcare technology company. The team manages tickets and communicates with customers in English, Spanish, Mandarin, Japanese, and Read more
    Read 1 Review

    Industry Experience

    Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.

    Read All Reviews

    Select Industry to see insights

    Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

    View projects from:

    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

    São Paulo, Brazil

    Av. Paulista Bela Vista
    São Paulo, Brazil 01310

    50 - 75

    +359885379385

    See All Locations (5)
    View Profile
  • POLO Telecom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Manaus, Brazil

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Comunix Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Sao Paulo, Brazil

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    100% Chat Support Services

    Comunix, a small Customer Service Outsourcing company, is based in Sao Paulo, Brazil. The team specializes in Customer Service Outsourcing.

    Read more
    View Profile
  • Télix Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Brasília, Brazil

    Services provided

    50% Customer Service Outsourcing
    50% Custom Software Development

    Focus Areas

    100% Chat Support Services

    Small software development firm and Customer Service Outsourcing company Télix, is headquartered in Brasília, Brazil. The team offers Custom Software Development and Customer Service Outsourcing.

    Read more
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  • Bizpro Processos de Negócios Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Sao Paulo, Brazil

    Services provided

    50% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% Call Center Services

    Focus Areas

    60% Chat Support Services
    40% Phone Support Services

    Bizpro Processos de Negócios is a Customer Service Outsourcing company. The firm is in Sao Paulo, Brazil. Their team provides Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • All Telecom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Services provided

    70% Customer Service Outsourcing
    30% IT Managed Services

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Based in Goiânia, Brazil, All Telecom is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.

    Read more
    View Profile
  • Apex America Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10,000+
    Sao Paulo, Brazil

    Services provided

    20% Customer Service Outsourcing
    40% Call Center Services
    20% Back Office Outsourcing +3
    10% Content Moderation Services
    5% Business Consulting
    5% Robotics Process Automation

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.

    Read more

    Sao Paulo, Brazil

    100 Avenida Alfredo Egídio de Souza Aranha
    Sao Paulo, Brazil 04726-170

    751 - 1000

    See All Locations (17)
    View Profile
  • Sensu Contabilidade Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Services provided

    16% Customer Service Outsourcing
    40% Accounting
    24% Back Office Outsourcing +1
    20% Business Consulting

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Sensu Contabilidade is a small Accounting company located in Goiânia, Brazil. Their services include Accounting and Back Office Outsourcing.

    Read more
    View Profile
  • Valor BPO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Campinas, Brazil

    Services provided

    10% Customer Service Outsourcing
    40% Business Consulting
    25% Finance & Accounting Outsourcing (FAO) +2
    15% Back Office Outsourcing
    10% Financial Consulting

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Business Consulting company Valor BPO specializes in Business Consulting and Finance & Accounting Outsourcing (FAO). They are based in Campinas, Brazil.

    Read more
    View Profile

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1 Labora
2 Combine Global Recruitment
3 Techsho

List of the Top 3 Brazil Chat Support Companies

  1. Labora Logotype

    Labora

    $1,000+
    Undisclosed
    10 - 49
    São Paulo, Brazil

    Ability to deliver

    22.1/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    25% Chat Support Services
    50% Other
    View Profile Visit Website
  2. Combine Global Recruitment Logotype

    Combine Global Recruitment

    $1,000+
    Undisclosed
    10 - 49
    Sao Paulo, Brazil

    Ability to deliver

    23.7/40.0
    16.2/20 Reviews
    3/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Chat Support Services
    90% Other
    View Profile Visit Website
  3. Techsho Logotype

    Techsho

    $1,000+
    < $25 / hr
    2 - 9
    Rio de Janeiro, Brazil

    Ability to deliver

    18.8/40.0
    14.8/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    30% Chat Support Services
    80% Other
    View Profile Visit Website
  4. WebOps Logotype

    WebOps

    $1,000+
    < $25 / hr
    50 - 249
    Sao Paolo, Brazil

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  5. Attende Call Center Logotype

    Attende Call Center

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Customer Service Outsourcing
    50% Chat Support Services
    30% Other
    View Profile Visit Website
  6. EXE Outsourcing Office Logotype

    EXE Outsourcing Office

    Undisclosed
    Undisclosed
    10 - 49
    Goiânia, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    100% Chat Support Services
    70% Other
    View Profile Visit Website
  7. 4Roots Consulting Logotype

    4Roots Consulting

    Undisclosed
    Undisclosed
    2 - 9
    Osasco, Brazil

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  8. Customer Umbrella Logotype

    Customer Umbrella

    $1,000+
    < $25 / hr
    250 - 999
    São Paulo, Brazil

    Ability to deliver

    28/40.0
    17/20 Reviews
    6.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    40% Chat Support Services
    85% Other
    View Profile Visit Website
  9. POLO Telecom Logotype

    POLO Telecom

    Undisclosed
    Undisclosed
    10 - 49
    Manaus, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  10. Comunix Logotype

    Comunix

    Undisclosed
    Undisclosed
    2 - 9
    Sao Paulo, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    100% Chat Support Services
    View Profile Visit Website
  11. Télix Logotype

    Télix

    Undisclosed
    Undisclosed
    2 - 9
    Brasília, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    100% Chat Support Services
    50% Other
    View Profile Visit Website
  12. Bizpro Processos de Negócios Logotype

    Bizpro Processos de Negócios

    Undisclosed
    Undisclosed
    2 - 9
    Sao Paulo, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    60% Chat Support Services
    50% Other
    View Profile Visit Website
  13. All Telecom Logotype

    All Telecom

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Customer Service Outsourcing
    50% Chat Support Services
    30% Other
    View Profile Visit Website
  14. Apex America Logotype

    Apex America

    $10,000+
    Undisclosed
    10,000+
    Sao Paulo, Brazil

    Ability to deliver

    6.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  15. Sensu Contabilidade Logotype

    Sensu Contabilidade

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    16% Customer Service Outsourcing
    50% Chat Support Services
    84% Other
    View Profile Visit Website
  16. Valor BPO Logotype

    Valor BPO

    Undisclosed
    Undisclosed
    2 - 9
    Campinas, Brazil

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  17. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    São Paulo, Brazil

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    27% Chat Support Services
    50% Other
    View Profile Visit Website

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