Top Email Support Services in Bulgaria
10 Companies
6 Leaders 4 Contenders
List of the Top Bulgaria Email Support Outsourcing Companies
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Mercatus
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$5,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Back Office Outsourcing +210% Call Center Services10% IT Staff AugmentationFocus Areas
31% Email Support Services41% Chat Support Services28% Phone Support ServicesMercatus specializes in lead generation, cold calling, and digital marketing services, including LinkedIn campaigns. Reviews indicate that clients appreciate Mercatus's professionalism, responsiveness, and structured information management. While successful in many lead generation efforts, some clients noted challenges with LinkedIn targeting. Overall, Mercatus is recognized for its flexibility, organizational skills, and commitment to client needs.
Unique expertiseGreat project management4.5 out of 5.0 rating for costEfficient -
$1,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Services provided
20% Customer Service Outsourcing60% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO)Focus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesOWORKERS provides BPO services, including document verification and app moderation, operating on a 24/7 basis across various regions. Overall, client feedback highlights their swift problem-solving abilities, effective communication, and dedication to quality service. Clients appreciate OWORKERS' quick feedback and decision-making, with notable satisfaction in their performance and results.
High-quality workCompleted projects in 2 countries4.5 out of 5.0 rating for costEfficient -
Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
Services provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% IT Staff Augmentation +25% AI Consulting5% Generative AIFocus Areas
35% Email Support Services35% Chat Support Services20% Phone Support Services +110% Order Processing & TakingPontica Solutions offers comprehensive customer service operations, including client and driver support, live operations monitoring, and administrative functions. The reviews highlight their operational effectiveness, flexibility, and significant positive impact on customer and courier satisfaction. Pontica Solutions has demonstrated the ability to quickly scale and adapt to client needs, although there is a noted need for more proactive QA and software support.
High-quality workEfficientFlexible4.0 out of 5.0 rating for cost -
UndisclosedUndisclosed50 - 249Sofia, Bulgaria
Services provided
25% Customer Service Outsourcing24% Call Center Services21% Back Office Outsourcing +215% Recruiting15% StaffingFocus Areas
29% Email Support Services42% Phone Support Services29% Chat Support ServicesCXG Business Process Outsourcing specializes in providing managed and shared services, including AI training, data modeling, and supplier enablement. Reviews highlight their professionalism, effectiveness in ramping up resources, and strong team collaboration. Clients appreciate their ability to backfill positions swiftly, ensuring continuity, and their adept handling of remote work transitions.
5.0 out of 5.0 rating for costHigh-quality workWell-organized projects -
$1,000+< $25 / hr10 - 49Sofia, Bulgaria
Services provided
10% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +320% Document Digitization & Management20% Recruiting10% Finance & Accounting Outsourcing (FAO)Focus Areas
25% Email Support Services35% Order Processing & Taking30% Chat Support Services +110% Phone Support ServicesInfoSource Bulgaria Ltd specializes in data gathering, structuring, and analysis, particularly from financial reports and executive information for Fortune 500 companies. Clients consistently highlight their cost-effectiveness, high-quality deliverables, responsiveness, and attention to detail. Overall, the company is praised for its excellent project management and customer-focused approach.
Exceptional performanceReviewed 1 time in the past 6 monthsTimelyHigh-quality work -
$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Services provided
20% Customer Service Outsourcing30% Call Center Services20% Logistics & Supply Chain Consulting +220% Sales Outsourcing10% Back Office OutsourcingFocus Areas
20% Email Support Services35% Phone Support Services25% Order Processing & Taking +120% Chat Support ServicesMarKam Solutions provides Customer Service Outsourcing, Call Center Outsourcing, and Customer Care Outsourcing services, specializing in enhancing operational efficiency, customer satisfaction, and sales conversion rates. Reviews highlight their structured, data-driven approach, industry knowledge, and adaptability, with clients noting significant improvements in cost efficiency and customer satisfaction, making them a trusted BPO partner.
Detail-orientedCompleted projects in 2 countriesTimelyAccommodating -
$1,000+$25 - $49 / hr10 - 49Sofia, Bulgaria
Services provided
10% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)20% HR Consulting +510% Accounting10% Back Office Outsourcing10% Business Consulting10% Call Center Services10% Sales OutsourcingFocus Areas
25% Email Support Services40% Phone Support Services25% Chat Support Services +110% Order Processing & TakingEstablished in 2019, ODEON msc - A TTC brand is a Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and HR Consulting.
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$5,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
Services provided
25% Customer Service Outsourcing20% Staffing15% Back Office Outsourcing +415% Business Consulting15% HR Outsourcing5% IT Managed Services5% IT Staff AugmentationFocus Areas
20% Email Support Services40% Order Processing & Taking20% Chat Support Services +120% Phone Support ServicesACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.
Read more -
$1,000+< $25 / hr250 - 999Varna, Bulgaria
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing20% IT Managed Services +420% Staffing10% Call Center Services10% IT Staff Augmentation5% RecruitingFocus Areas
30% Email Support Services40% Chat Support Services20% Phone Support Services +110% Order Processing & TakingCustomer Umbrella provides Customer Support Outsourcing and Call Center Outsourcing services, offering comprehensive solutions such as 24/7 customer support, multilingual capabilities, and integration with clients' systems. Reviews highlight their professionalism, adaptability, and significant positive impact on response times and customer satisfaction, making them a valuable partner in sectors like gaming and cryptocurrency.
Great teamPersonableDetail-orientedResults-oriented -
$50,000+$25 - $49 / hr1,000 - 9,999Sofia, Bulgaria
Services provided
15% Customer Service Outsourcing65% Sales Outsourcing10% Digital Strategy +110% Marketing StrategyFocus Areas
20% Email Support Services50% Chat Support Services15% Order Processing & Taking +115% Phone Support ServicesMarketStar is a Sales Outsourcing company. Located in Ogden, Utah and Dublin, Ireland, the firm provides Sales Outsourcing and Customer Service Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 6 Bulgaria Email Support Outsourcing Companies
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$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
32.4/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
50% Customer Service Outsourcing31% Email Support Services50% Other -
Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
Ability to deliver
24.7/40.013.4/20 Reviews4.2/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing35% Email Support Services60% Other -
UndisclosedUndisclosed50 - 249Sofia, Bulgaria
Ability to deliver
25/40.016.2/20 Reviews3.9/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing29% Email Support Services75% Other -
$1,000+< $25 / hr10 - 49Sofia, Bulgaria
Ability to deliver
25.2/40.014.8/20 Reviews5.5/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
21.8/40.017.8/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing20% Email Support Services80% Other -
$1,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
31.9/40.014.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
$1,000+$25 - $49 / hr10 - 49Sofia, Bulgaria
Ability to deliver
8.2/40.00/20 Reviews3.6/10 Clients & Experience4.6/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
$5,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
Ability to deliver
4.1/40.00/20 Reviews0.1/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing20% Email Support Services75% Other -
$1,000+< $25 / hr250 - 999Varna, Bulgaria
Ability to deliver
28.5/40.017.8/20 Reviews6.1/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing30% Email Support Services85% Other -
$50,000+$25 - $49 / hr1,000 - 9,999Sofia, Bulgaria
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
15% Customer Service Outsourcing20% Email Support Services85% Other