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Top Email Support Services in Bulgaria

Ratings Updated: April 2, 2026
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6 Leaders 5 Contenders

11 Companies

Country: Bulgaria
Customer Service Outsourcing: Email Support Services

List of the Top Bulgaria Email Support Outsourcing Companies

  • Pontica Solutions Logotype

    4.7 3 reviews
    Premier Verified
    Undisclosed
    < $25 / hr
    250 - 999
    Sofia, Bulgaria

    Services provided

    40% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% IT Staff Augmentation +2
    5% AI Consulting
    5% Generative AI

    Focus Areas

    35% Email Support Services
    35% Chat Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Pontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.

    See all 3 projects
    2 of 2 Email Support Services reviews are 5 stars
    2 new reviews for Email Support Services in past 6 months
    Unknown avg. project cost

    Email Support Services Experience

    Pontica Solutions has received overwhelmingly positive feedback in the Email Support Services sector, with clients noting a 90% satisfaction rate. Key strengths include timely and effective communication, personalized service, and a flexible approach to meet client needs. Notable client comments highlight their responsiveness and ability to adapt, resulting in reduced call wait times and improved customer satisfaction metrics. Overall, their expertise in customer management and support has significantly contributed to project success, with no significant areas for improvement identified.

    Read Most Recent Review

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Pontica Solutions' competitive pricing and excellent value for money. For instance, a transportation company noted that Pontica's pricing fit their budget and provided good value relative to cost. Similarly, a Department Head at Qonto emphasized the company's strong alignment with their needs and great cultural fit, attributing this to the good value for cost. Overall, sentiment regarding pricing is positive, with clients appreciating the balance between cost and quality of service.
    Read All Reviews

    View projects from:

    France (2) Switzerland (1)

    This provider is fluent in 5 languages:

    • English
    • French
    • German
    • Italian
    • Bulgarian
    View Profile Visit Website
  • MarKam Solutions Logotype

    5.0 9 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% IT Managed Services +2
    20% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    20% Email Support Services
    35% Phone Support Services
    25% Order Processing & Taking +1
    20% Chat Support Services

    MarKam Solutions is a Customer Service BPO, specializing in outsourcing customer support and operational efficiency. The company has consistently received positive feedback for its adaptability, professional project management, and ability to offer cost-effective solutions, with 100% of reviewers mentioning satisfaction with their tailored services and commitment to exceeding expectations.

    See all 9 projects

    Reviews mention Accommodating

    Clients have consistently praised MarKam Solutions for their accommodating nature, highlighting their adaptability and responsiveness to client needs. For instance, one client noted their structured and detail-oriented approach, which facilitated effective communication and timely project delivery. Additionally, the company demonstrated a keen ability to adjust to evolving business demands, further enhancing client satisfaction. Overall, the sentiment reflects a strong appreciation for MarKam Solutions' commitment to meeting client expectations.
    • Call Center Services for Logistics & Supply Chain Company
      5.0 Nov 7, 2024

      They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive. Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs were impressive.

      Read Full Review
    Read All Reviews
    5 of 5 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Logistics & Supply Chain Company

    5.0 — MarKam Solutions provides outsourcing services for a logistics and supply chain company. The team is tasked with improving customer satisfaction, implementing new tech, and reducing operational Read more
    Read 5 Reviews

    Industry Experience

    MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

    View projects from:

    United States (4) Bulgaria (3) England (1)

    This provider is fluent in 10 languages:

    • Arabic
    • English
    • Dutch
    • German
    • Romanian
    • Spanish
    • Swedish
    • Russian
    • Portuguese
    • Italian
    View Profile Visit Website
  • Mercatus Logotype

    4.8 22 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% IT Staff Augmentation

    Focus Areas

    31% Email Support Services
    41% Chat Support Services
    28% Phone Support Services

    Mercatus is a lead generation and outreach company offering services such as LinkedIn campaigns, cold calling, and email outreach to increase client visibility and generate business leads. Feedback from clients is generally positive, with 90% highlighting impressive project management, open communication, and effective campaign execution. However, 20% noted challenges in expanding market reach, suggesting areas for improvement in targeting specific industries and markets.

    See all 22 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    In recent reviews, clients commend Mercatus for their effective lead generation and outreach strategies, particularly highlighting success in the Bulgarian market. One executive noted significant appointment settings and increasing product visibility due to Mercatus's proactive efforts. However, there are suggestions for improvement in expanding outreach in the UK market. Overall sentiment remains positive, with clients appreciating the team's project management and communication skills.
    Read 1 Recent Review
    0 of 1 Email Support Services reviews is 5 stars
    Less than $10,000 avg. project cost

    Email Support Services Experience

    Mercatus received predominantly positive feedback for their Email Support Services, with 70% of reviewers highlighting their organization and responsiveness as key strengths. Clients praised their project management skills and the quality of information collected, particularly from cold calling efforts. However, 30% of reviewers noted issues with LinkedIn campaigns, citing targeting errors that detracted from brand messaging. Overall, Mercatus demonstrated solid expertise, but improvements in campaign strategy were suggested for better alignment with specific industry needs.

    Read Most Recent Review

    More responsive than most other service providers

    Mercatus is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Bulgaria (17) Romania (2) Estonia (1) Spain (1)

    This provider is fluent in 24 languages:

    • English
    • Spanish
    • Arabic
    • Russian
    • Portuguese
    • German
    • French
    • Turkish
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    View all languages

    This provider is available in 6 time zones:

    • Greenwich Mean Time (GMT)
    • Arabia Standard Time (AST)
    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern European Time (EET)
    • Eastern Standard Time (EST)
    View Profile Visit Website

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  • OWORKERS Logotype

    4.5 2 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Plovdiv, Bulgaria

    Services provided

    20% Customer Service Outsourcing
    60% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

    See all 2 projects

    Reviews mention High-quality work

    Clients consistently highlight OWORKERS' high-quality work, particularly their effective problem-solving abilities and quick decision-making. One client praised their capacity to set up a BPO team within three weeks, emphasizing their impressive responsiveness. Another noted the significant improvement in monitoring coverage and user experience for their live streaming app, attributing this success to OWORKERS' dedication and ownership. Overall, feedback indicates strong satisfaction with the quality of services provided.
    • Application Management Services for Live Streaming Platform
      5.0 May 20, 2020

      The quality of services experienced by users has increased as a result of their efforts. Their commitment to doing their best with ownership was particularly noteworthy.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend OWORKERS for their competitive pricing and value for money, noting that cost-effectiveness was a key factor in their selection process. One client highlighted their ability to solve problems quickly and effectively, while another praised their ownership and dedication to service quality. Overall, feedback indicates satisfaction with the balance of cost and service quality, reinforcing OWORKERS' reputation as a valuable partner.
    Read All Reviews

    View projects from:

    Estonia (1) South Korea (1)

    This provider is fluent in 13 languages:

    • English
    • Spanish
    • Russian
    • Portuguese
    • German
    • French
    • Turkish
    • Cantonese
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    View all languages

    This provider is available in 10 time zones:

    • Middle East Time (MET)
    • Greenwich Mean Time (GMT)
    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern European Time (EET)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Phoenix Standard Time (PNT)
    View all time zones

    Plovdiv, Bulgaria

    Rilon center building, bul. “Konstantin Velichkov” 2, Office 1, floor 5, Sadiyski
    Plovdiv, Bulgaria 4000

    76 - 100

    See All Locations (5)
    View Profile Visit Website
  • CXG Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    24% Call Center Services
    21% Back Office Outsourcing +2
    15% Recruiting
    15% Staffing

    Focus Areas

    29% Email Support Services
    42% Phone Support Services
    29% Chat Support Services

    CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

    See all 1 projects

    Industry Experience

    CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
    Read All Reviews
    View Profile
  • InfoSource Bulgaria Ltd Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +3
    20% Document Digitization & Management
    20% Recruiting
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Email Support Services
    35% Order Processing & Taking
    30% Chat Support Services +1
    10% Phone Support Services

    InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

    See all 2 projects

    Reviews mention Timely

    Clients have consistently praised InfoSource Bulgaria Ltd for their timely project management and responsiveness. One client noted that the team was 'always very responsive, timely and pro-active' in delivering outcomes. Their commitment to customer satisfaction is highlighted by feedback stating they are 'very responsive, easygoing and great to work with.' Overall, the sentiment regarding timeliness is overwhelmingly positive, indicating a strong alignment with client expectations.
    • Financial Services for Financial & Economic Media Company
      5.0 Sep 14, 2023

      Project management on our project was always very responsive, timely and pro-active.

      Read Full Review
    Read All Reviews

    Industry Experience

    InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.

    Read All Reviews

    Select Industry to see insights

    Software Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
    Read All Reviews

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    Netherlands (1) United States (1)
    View Profile
  • ODEON msc - A TTC brand Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)
    20% HR Consulting +5
    10% Accounting
    10% Back Office Outsourcing
    10% Business Consulting
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    40% Phone Support Services
    25% Chat Support Services +1
    10% Order Processing & Taking

    Established in 2019, ODEON msc - A TTC brand is a Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and HR Consulting.

    Read more
    View Profile
  • BPO Bulgaria Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Plovdiv, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    25% Accounting
    25% Call Center Services +1
    25% Tax Law

    Focus Areas

    30% Email Support Services
    35% Chat Support Services
    35% Phone Support Services

    Phone answering service BPO Bulgaria was established in 2014. The small team specializes in Call Center Services and Accounting.

    Read more
    View Profile
  • ACS Bulgaria Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    20% Staffing
    15% Back Office Outsourcing +4
    15% Business Consulting
    15% HR Outsourcing
    5% IT Managed Services
    5% IT Staff Augmentation

    Focus Areas

    20% Email Support Services
    40% Order Processing & Taking
    20% Chat Support Services +1
    20% Phone Support Services

    ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.

    Read more
    View Profile
  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% IT Managed Services +4
    20% Staffing
    10% Call Center Services
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    30% Email Support Services
    40% Chat Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

    See all 20 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Multi-Language Customer Service for HealthTech Co

    5.0 — Customer Umbrella provides multi-language customer service for a healthcare technology company. The team manages tickets and communicates with customers in English, Spanish, Mandarin, Japanese, and Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (2)

    What Clients Have Said

    Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
    Read All Reviews

    View projects from:

    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)
    $1,200 Entry level customer support $2,184 Mid Level $4,200 High end experienced technical support.

    Email and Live chat Support

    English customer support ranges from entry-level to experienced and more technical.
    View Packages
    View Profile
  • MarketStar Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Sofia, Bulgaria

    Services provided

    15% Customer Service Outsourcing
    65% Sales Outsourcing
    10% Digital Strategy +1
    10% Marketing Strategy

    Focus Areas

    20% Email Support Services
    50% Chat Support Services
    15% Order Processing & Taking +1
    15% Phone Support Services

    MarketStar is a Sales Outsourcing company. Established in 1988, the firm is in Ogden, Utah and Dublin, Ireland. Their services include Sales Outsourcing and Customer Service Outsourcing.

    Read more

    Sofia, Bulgaria

    bulevard "Cherni vrah"
    Sofia, Bulgaria 1415

    201 - 250

    359 89 593 6318

    See All Locations (6)
    View Profile

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1 Pontica Solutions
2 Mercatus
3 MarKam Solutions
4 CXG Business Process Outsourcing
5 InfoSource Bulgaria Ltd
6 OWORKERS

List of the Top 6 Bulgaria Email Support Outsourcing Companies

  1. Pontica Solutions Logotype

    Pontica Solutions

    Undisclosed
    < $25 / hr
    250 - 999
    Sofia, Bulgaria

    Ability to deliver

    30/40.0
    15.8/20 Reviews
    7.1/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    35% Email Support Services
    60% Other
    View Profile Visit Website
  2. Mercatus Logotype

    Mercatus

    $5,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    32.3/40.0
    16.8/20 Reviews
    9.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    31% Email Support Services
    50% Other
    View Profile Visit Website
  3. MarKam Solutions Logotype

    MarKam Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    32.6/40.0
    17.6/20 Reviews
    10/10 Clients & Experience
    5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    20% Email Support Services
    80% Other
    View Profile Visit Website
  4. CXG Business Process Outsourcing Logotype

    CXG Business Process Outsourcing

    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    25/40.0
    16.2/20 Reviews
    3.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    29% Email Support Services
    75% Other
    View Profile Visit Website
  5. InfoSource Bulgaria Ltd Logotype

    InfoSource Bulgaria Ltd

    $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    25.2/40.0
    14.8/20 Reviews
    5.5/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website
  6. OWORKERS Logotype

    OWORKERS

    $1,000+
    < $25 / hr
    250 - 999
    Plovdiv, Bulgaria

    Ability to deliver

    32/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Email Support Services
    80% Other
    View Profile Visit Website
  7. ODEON msc - A TTC brand Logotype

    ODEON msc - A TTC brand

    $1,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    3.6/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Email Support Services
    90% Other
    View Profile Visit Website
  8. BPO Bulgaria Logotype

    BPO Bulgaria

    $1,000+
    $25 - $49 / hr
    2 - 9
    Plovdiv, Bulgaria

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    30% Email Support Services
    75% Other
    View Profile Visit Website
  9. ACS Bulgaria Logotype

    ACS Bulgaria

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    4.1/40.0
    0/20 Reviews
    0.1/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    20% Email Support Services
    75% Other
    View Profile Visit Website
  10. Customer Umbrella Logotype

    Customer Umbrella

    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Ability to deliver

    28/40.0
    17/20 Reviews
    6.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Email Support Services
    85% Other
    View Profile Visit Website
  11. MarketStar Logotype

    MarketStar

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Sofia, Bulgaria

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    20% Email Support Services
    85% Other
    View Profile Visit Website

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