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Top Customer Support Services in Bulgaria

Ratings Updated: April 1, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Bulgaria

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Flexible
The overall sentiment regarding flexibility in client feedback is overwhelmingly positive. Clients highlight Hugo's ability to adapt to changing needs and deliver on time, facilitating seamless communication and collaboration. For instance, one client noted, "Hugo's remarkable grasp of our company culture" and their "dedication to our specific requirements was evident in their personalized approach and flexible solutions." Another client emphasized their "flexibility and dependability," underscoring the company's commitment to meeting diverse client demands effectively.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Customer Support for IT Company

5.0 Aug 24, 2023

The Hugo team is pretty flexible so it’s not hard to connect. Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness. Every month we can adapt our plan. Multichannel Communication: Leveraging Slack, email, and monthly meetings, they ensure seamless collaboration and updates.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Bulgaria

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Accessible
Clients have expressed high satisfaction with Helpware's accessibility and responsiveness. One reviewer noted that the team was 'proactive and super helpful' in addressing support tickets, and they praised the effective onboarding process that facilitated clear communication. Overall, the sentiment reflects a strong appreciation for Helpware's commitment to being available and supportive, with no significant areas for improvement identified in the initial experiences.

Call Center Services for E-Learning Software Company

5.0 Aug 29, 2020

The team quickly learned the system, built a solid support ticket plan, and was proactive and super helpful how they answered tickets and made themselves available. Very effective. Very well planned onboarding plan and sessions designed to clearly communicate and get everyone on the same page.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Bulgaria

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Proactive
The overall sentiment regarding proactivity at Mindy Support is highly positive, with clients consistently highlighting their promptness and adaptability. One client noted their 'strong can-do attitude' and proactive problem-solving, while another emphasized the team's 'quick response' to challenges. Mindy Support's project managers actively seek feedback and discuss potential improvements, ensuring a smooth workflow and timely project completion. This proactive approach has led to enhanced efficiency and satisfaction among clients.

BPO Services for Technology Startup

5.0 Mar 17, 2021

Mindy Support was extremely proactive and was quick to respond to any demand, even if some of them were challenging.
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Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects.
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Customer Support Services for Walking App

5.0 Apr 9, 2020

We appreciate how the Mindy Support project management team proactively seeks feedback and understands our requirements. They value their job and provide great service.
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Multilingual Customer Service & Back-Office for Beauty Brand

5.0 Mar 18, 2025

Mindy Support demonstrated strong project management capabilities, ensuring efficient coordination and timely delivery of all key deliverables. They adhered to agreed timelines and KPIs consistently. Their team exhibited a strong can-do attitude, proactively addressing challenges and adapting to our evolving needs. Regular updates, proactive communication, and structured coaching sessions helped maintain high-quality service.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Pontica Solutions

4.7 3 reviews

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Premier Verified

Undisclosed

< $25 / hr

250 - 999

Sofia, Bulgaria

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% IT Staff Augmentation +2 services

5% AI Consulting

5% Generative AI

Pontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Transportation Company
5.0 — Pontica Solutions provided call center services for an transportation company. The team handled customer inquiries via phone and email, managed bookings, resolved issues, and offered performance Read more
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Industry Experience

Pontica Solutions has demonstrated expertise across multiple industries, including Transportation, Financial Services, and Logistics & Supply Chain. Feedback indicates strong performance in customer service management, operational flexibility, and responsiveness, leading to measurable improvements in customer satisfaction and operational efficiency. Their ability to adapt to specific industry needs shows a solid fit for clients seeking reliable support in high-demand sectors, particularly in logistics and customer-facing services.
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Transportation Financial services Logistics & Supply Chain

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Pontica Solutions' competitive pricing and excellent value for money. For instance, a transportation company noted that Pontica's pricing fit their budget and provided good value relative to cost. Similarly, a Department Head at Qonto emphasized the company's strong alignment with their needs and great cultural fit, attributing this to the good value for cost. Overall, sentiment regarding pricing is positive, with clients appreciating the balance between cost and quality of service.
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France (2) Switzerland (1)

This provider is fluent in 5 languages:

English

French

German

Italian

Bulgarian

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MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a Customer Service BPO, specializing in outsourcing customer support and operational efficiency. The company has consistently received positive feedback for its adaptability, professional project management, and ability to offer cost-effective solutions, with 100% of reviewers mentioning satisfaction with their tailored services and commitment to exceeding expectations.

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Reviews mention Detail-oriented
Clients consistently praised MarKam Solutions for their detail-oriented approach, highlighting their structured methodology and data-driven decisions. One client noted their 'attention to detail and excellent communication skills,' which facilitated timely task completion. Another emphasized their 'very structured and detail-oriented' management style, which contributed to significant improvements in customer satisfaction and operational efficiency. Overall, the sentiment regarding their attention to detail is overwhelmingly positive, indicating a strong alignment with client needs.

Sales & Customer Service Outsourcing for Transportation Co

5.0 Sep 9, 2024

What did you find most impressive or unique about this company? Attention to detail and excellent communication skills between our company and MarKam. Ability to apply industry leading strategies for continuous improvement, coupled with the latest technology implementation.
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3 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of MarKam Solutions reflect a strong overall sentiment, highlighting their exceptional project management, responsiveness, and ability to tailor solutions to client needs. Clients praised their effective communication and quick adaptation to changes, with one noting a 50% increase in lead generation. Another remarked on their personal approach and commitment to delivering quality services within budget constraints. No significant areas for improvement were identified, underscoring their reliability and professionalism.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Bulgaria

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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Reviews mention Knowledgeable
The overall sentiment regarding the knowledgeability of Top Customer Service is highly positive. Clients commend their understanding of the recruitment industry, which significantly benefited the project. One client noted, 'Top Customer Service has knowledge of the recruitment side of our business, which is something we’re looking for.' Additionally, the technical team's tiered support structure was highlighted as very helpful, further underscoring their expertise in managing complex technical requirements.

Tech Support & Customer Service for an AI-Based Hiring Co

5.0 Jun 27, 2025

Top Customer Service has knowledge of the recruitment side of our business, which is something we’re looking for. It has been helpful to us. If you need technical support, Top Customer Service has a very good technical team. They have tier 1, tier 2, and tier 3 support, and they’re very helpful.
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26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
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Mercatus

4.8 22 reviews
Verified

$5,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% IT Staff Augmentation

Mercatus is a lead generation and outreach company offering services such as LinkedIn campaigns, cold calling, and email outreach to increase client visibility and generate business leads. Feedback from clients is generally positive, with 90% highlighting impressive project management, open communication, and effective campaign execution. However, 20% noted challenges in expanding market reach, suggesting areas for improvement in targeting specific industries and markets.

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Reviews mention Flexible
The overall sentiment regarding Mercatus's flexibility is overwhelmingly positive. Clients consistently praised their ability to adapt to changing project needs and circumstances. One client noted their 'super flexibility' in modifying a LinkedIn campaign as necessary, while another highlighted Mercatus's 'excellent project management' and responsiveness to requests. Additionally, the CEO of a consulting firm commended the company's commitment to adapting to clients' processes, emphasizing their proactive communication and seamless collaboration.

Call Center Services for Engineering Company

4.0 Oct 11, 2024

What did you find most impressive or unique about this company? Their flexibility to take smaller projects on board was impressive.
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Digital Marketing Strategy for Online Insurance Services

5.0 Jun 21, 2021

What did you find most impressive or unique about this company? Mercatus was super flexible so we were able to modify the campaign at every step of the process depending on the need.
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Lead Generation Campaign for Financial Services

5.0 Nov 24, 2020

What did you find most impressive about this company? Their flexibility and fast reactions impressed us.
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Lead Generation for Cyber Security Firm

4.0 Nov 18, 2020

What did you find most impressive about them? They’re quite flexible, willing to do half time employment when things are slow.
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Appointment Setting & Recruitment for Sales Solutions Co

5.0 May 30, 2025

Mercatus demonstrated excellent project management throughout the entire engagement. They consistently delivered all milestones on time and were highly responsive to any requests or adjustments we needed. Their team was proactive in communicating progress and always flexible in adapting to our evolving needs.
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Industry Experience

Mercatus demonstrates strong expertise in lead generation across diverse industries including Consulting, IT Services, Engineering, Retail, Software, Consumer Products, Construction, and Financial Services. Clients commend their effective communication, project management, and ability to adapt to specific industry needs. Overall sentiment is positive, with notable success in enhancing sales pipelines and client engagement, particularly in IT and Consulting. Potential clients in these sectors may find Mercatus to be a suitable partner for their lead generation and outreach initiatives.
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Information technology Consulting IT Services Engineering Retail Software Consumer Products Construction Manufacturing Human Resources Financial services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (5) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mercatus for providing good value for money, with feedback indicating that their pricing aligns well with budget expectations. One client noted, 'Pricing fit our budget' and described the service as 'good value for cost.' Another emphasized that their investment was repaid within a year. Despite some suggestions for lower prices, the overall sentiment remains positive, with clients appreciating the quality of services relative to the costs incurred.
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More responsive than most other service providers

Mercatus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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OWORKERS

4.5 2 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Plovdiv, Bulgaria

Services provided

20% Customer Service Outsourcing

60% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

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Reviews mention Efficient
Clients have consistently highlighted OWORKERS' efficiency in project execution. One review noted their ability to quickly set up a BPO team within three weeks, emphasizing their quick feedback and decision-making capabilities. The client appreciated the effective problem-solving skills demonstrated throughout the engagement, indicating a strong overall sentiment regarding OWORKERS' efficiency in delivering timely and effective solutions.

BPO Services for RegTech Company

4.0 Sep 27, 2022

The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.
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Industry Experience

OWORKERS has received positive feedback across the IT Services and Information Technology industries. Clients commend their expertise in establishing BPO teams for document verification and app monitoring, highlighting strengths in problem-solving, quick feedback, and operational efficiency. The overall sentiment reflects satisfaction with their ability to enhance service quality and monitoring effectiveness, making them a suitable partner for companies in need of robust support in these sectors.
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IT Services Information technology

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Estonia (1) South Korea (1)

This provider is fluent in 13 languages:

English

Spanish

Russian

Portuguese

German

French

Turkish

Cantonese

Italian

Polish

Ukrainian

Romanian

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This provider is available in 10 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

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Plovdiv, Bulgaria

Rilon center building, bul. “Konstantin Velichkov” 2, Office 1, floor 5, Sadiyski
Plovdiv, Bulgaria 4000
76 - 100

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CXG Business Process Outsourcing

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

24% Call Center Services

21% Back Office Outsourcing +2 services

15% Recruiting

15% Staffing

CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

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Industry Experience

CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.
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Software

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
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Callboxs

5.0 4 reviews

$5,000+

< $25 / hr

250 - 999

Burgas, Bulgaria

Services provided

30% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing

Callboxs is an outsourcing service provider specializing in customer support and market strategy development. Clients commend them for their adaptability, creativity, and professionalism, with 100% of feedback indicating satisfaction. Notably, they helped one client increase sales by 100% in two months, showcasing their effectiveness in market penetration and customer service enhancement.

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Industry Experience

Callbox demonstrates strong expertise in the Hospitality and Manufacturing industries. Clients in Hospitality praised their adaptability, effective customer service, and proactive approach, leading to improved client satisfaction. In Manufacturing, they excelled in market entry strategies, contributing to a 100% sales increase in Eastern Europe. Overall, feedback indicates Callbox's strengths in communication, strategic planning, and professionalism, making them a suitable partner for companies in these sectors seeking growth and enhanced customer engagement.
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Hospitality & leisure Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Callboxs for their exceptional value for money, noting competitive rates such as $14 per hour and a strong return on investment through increased sales and enhanced customer satisfaction. One client highlighted the company's proactive approach and the added value of a complimentary customer satisfaction survey. Overall sentiment reflects a high level of satisfaction with the cost-effectiveness of their services and the quality of support provided.
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InfoSource Bulgaria Ltd

4.5 2 reviews

$1,000+

< $25 / hr

10 - 49

Sofia, Bulgaria

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +3 services

20% Document Digitization & Management

20% Recruiting

10% Finance & Accounting Outsourcing (FAO)

InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

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Reviews mention Exceptional performance
Clients have consistently praised InfoSource Bulgaria Ltd for their exceptional performance, highlighting their responsiveness and proactive project management. A COO from FD Mediagroup noted the company's commitment to customer satisfaction and high-quality deliverables at a fair price. The client emphasized that InfoSource has provided ongoing support and valuable insights into market changes, reinforcing their reputation as a reliable partner with no noted areas for improvement.

Financial Services for Financial & Economic Media Company

5.0 Sep 14, 2023

Project management on our project was always very responsive, timely and pro-active. We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.
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Industry Experience

InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.
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Software Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
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Netherlands (1) United States (1)

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Euroccor JSC

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

София, Bulgaria

Services provided

15% Customer Service Outsourcing

65% Call Center Services

10% Sales Outsourcing +1 service

10% Social Media Marketing

Euroccor JSC is a company specializing in listing quality checks. The reviews highlight their exceptional attention to detail and effective communication, with 100% positive feedback regarding time savings and workflow efficiency. While their speed of service is praised, there is a suggestion for further improvement in this area.

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Industry Experience

Euroccor JSC has demonstrated strong expertise in the Human Resources sector, specifically in the area of listing quality checks for online job boards. Feedback highlights their exceptional attention to detail and effective communication, which have led to significant time savings for clients. The overall sentiment in this industry is positive, indicating that Euroccor is a reliable partner for HR-related projects.
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Human Resources

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Average Project Cost Breakdown

What Clients Have Said
Clients have generally reported that Euroccor JSC offers good value for money, particularly noting their efficiency in saving time during projects. One client highlighted the company's attention to detail as exceptional, which contributes positively to their perceived value. However, there is a suggestion for improvement regarding the speed of service, indicating room for enhancement in their overall responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of services provided.
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Sixty K Ltd

Not yet reviewed

$50,000+

< $25 / hr

1,000 - 9,999

Sofia, Bulgaria

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Sixty K Ltd is a large Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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AppGreat

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Sofia, Bulgaria

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Custom Software Development +7 services

10% Cybersecurity

10% DevOps Managed Services

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

AppGreat is a midsize user experience company. They specialize in UX/UI Design and Cybersecurity and were founded in 2019.
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ODEON msc - A TTC brand

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Sofia, Bulgaria

Services provided

10% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% HR Consulting +5 services

10% Accounting

10% Back Office Outsourcing

10% Business Consulting

10% Call Center Services

10% Sales Outsourcing

Established in 2019, ODEON msc - A TTC brand is a Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and HR Consulting.
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BPO Bulgaria

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Plovdiv, Bulgaria

Services provided

25% Customer Service Outsourcing

25% Accounting

25% Call Center Services +1 service

25% Tax Law

Phone answering service BPO Bulgaria was established in 2014. The small team specializes in Call Center Services and Accounting.
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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Varna, Bulgaria

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +4 services

20% Staffing

10% Call Center Services

10% IT Staff Augmentation

5% Recruiting

Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

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Reviews mention Communicative
Customer Umbrella has consistently received high praise for their communicative approach, with clients highlighting their flawless communication and prompt responses to inquiries. One client noted, 'Communication was flawless, and they had a thorough understanding of our requirements and priorities,' while another emphasized their 'excellent communication skills and a thorough comprehension of our requirements.' Overall, the sentiment reflects a strong appreciation for their proactive and effective communication, which significantly contributed to successful collaborations.

Customer Support Services for Sports Betting & Gambling Firm

5.0 Mar 3, 2024

The cooperation between our team and theirs was extremely effective. Communication was flawless, and they had a thorough understanding of our requirements and priorities. Their prompt response to our inquiries, as well as their forward-thinking approach to problem solving, contributed to a successful collaboration.
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Back Office Support for Photo Organization Platform

5.0 Mar 1, 2024

Our team and theirs worked together in a very efficient manner. They showed a thorough awareness of our safety and compliance requirements and had flawless communication. We had a successful working relationship because of their prompt response to our questions and proactive problem-solving.
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Back Office Outsourcing for Electronics Manufacturer

5.0 Feb 28, 2024

There was a very efficient collaboration between our team and theirs. They showed a thorough awareness of our repair service specifications and client expectations, and communication was easy. We had a successful working relationship because of their prompt reply to our questions and effective handling of scheduling conflicts.
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Customer Support Services for Gaming Machines Company

5.0 Feb 17, 2024

They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions.
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Back Office Outsourcing for Gaming Company

5.0 Feb 9, 2024

Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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More responsive than most other service providers

Customer Umbrella is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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ProcessFlows

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

София, Bulgaria

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

10% Business Consulting +3 services

10% Custom Software Development

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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София, Bulgaria

Mandarin Centre 53B Nikola Vaptsarov Blvd. 2nd floor
София, Bulgaria 1407
50 - 75

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ACS Bulgaria

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

20% Staffing

15% Back Office Outsourcing +4 services

15% Business Consulting

15% HR Outsourcing

5% IT Managed Services

5% IT Staff Augmentation

ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.
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Tremity

5.0 1 review

$5,000+

$25 - $49 / hr

2 - 9

Veliko Tarnovo, Bulgaria

Services provided

20% Customer Service Outsourcing

30% Custom Software Development

20% IT Staff Augmentation +3 services

10% Enterprise App Modernization

10% Mobile App Development

10% Web Development

Tremity is a Customer Service Outsourcing (CSO) company that excels in both technical development and Customer Support Services. Reviews highlight their role in enhancing client satisfaction by 20% and improving development speed by 50%. Clients commend their comprehensive involvement in design and development, although occasional delays in task details are noted.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients praised Tremity for their active partnership in product design and development, which has led to a 50% increase in development speed and a 20% rise in customer satisfaction. One client highlighted the team's professionalism in customer support and effective project management. However, some noted that the team occasionally focuses too much on minor details, which can cause delays. Overall, the sentiment is positive, reflecting strong collaboration and value.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Software Dev & Customer Support for Employee Engagement Co
5.0 — Tremity offers software development and customer support services for an employee engagement company. The team has converted the client's B2C web app into a B2B service and provides customer Read more
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Industry Experience

Tremity has demonstrated strong expertise in the consumer products and services industry, specifically in enhancing B2B applications. Clients praise their comprehensive support in product technical architecture, customer service, and content management, noting a 50% increase in development speed and a 20% rise in customer satisfaction. Their active partnership approach and effective project management have been highlighted as key strengths. Overall, the sentiment in this industry is highly positive, indicating a suitable match for businesses needing similar services.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Tremity’s value for money, highlighting their competitive pricing and quality of service. One CEO noted they chose Tremity over others due to their 'good value for the cost' and significant expertise. The investment of over $100,000 has yielded a 50% increase in development speed and a 20% boost in customer satisfaction, indicating a strong return on investment despite minor delays in task completion.
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Euro Connect

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Sofia, Bulgaria

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing

Euro Connect is a small phone answering service in Sofia, Bulgaria. The team offers Call Center Services and Customer Service Outsourcing.
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Callhalla

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Sofia, Bulgaria

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Callhalla, an answering service and Customer Service Outsourcing company, was established in 2014. The small team offers Call Center Services and Customer Service Outsourcing.
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Alba Center

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Alba Center, a small phone answering service, is headquartered in Sofia, Bulgaria. The team focuses on Call Center Services and Sales Outsourcing.
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MarketStar

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Sofia, Bulgaria

Services provided

15% Customer Service Outsourcing

65% Sales Outsourcing

10% Digital Strategy +1 service

10% Marketing Strategy

MarketStar is a Sales Outsourcing company. Established in 1988, the firm is in Ogden, Utah and Dublin, Ireland. Their services include Sales Outsourcing and Customer Service Outsourcing.
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Sofia, Bulgaria

bulevard "Cherni vrah"
Sofia, Bulgaria 1415
201 - 250

359 89 593 6318

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Top Customer Support Services in Bulgaria

List of the Top Bulgaria Customer Support Companies

Reviews mention Flexible

Digital Marketing, SMM & SEO for Software Solutions Company

Customer Support for IT Company

Content Mktg & Call Center Services for Cashback Gaming Co

Customer Service Outsourcing for Gaming Company

Multilingual Customer Support for Beverage Company

CX Outsourcing for Financial Services Firm

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Accessible

Call Center Services for E-Learning Software Company

Customer Service Outsourcing for Parking Software Company

Industry Experience

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Reviews mention Proactive

BPO Services for Technology Startup

Staff Augmentation for Medical Imaging Software Startup

Customer Support Services for Walking App

Multilingual Customer Service & Back-Office for Beauty Brand

Multilingual Customer Service & Back-Office for Beauty Brand

Industry Experience

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Call Center Services for Transportation Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Detail-oriented

Sales & Customer Service Outsourcing for Transportation Co

Reviewed 3 times in the past 6 months

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Knowledgeable

Tech Support & Customer Service for an AI-Based Hiring Co

Reviewed 26 times in the past 6 months

Customer Service & Back-Office Support for Protection Agency

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Call Center Services for Engineering Company

Digital Marketing Strategy for Online Insurance Services

Lead Generation Campaign for Financial Services

Lead Generation for Cyber Security Firm

Appointment Setting & Recruitment for Sales Solutions Co

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Mercatus is very responsive

Reviews mention Efficient

BPO Services for RegTech Company

Industry Experience

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Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Financial Services for Financial & Economic Media Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Customer Support Services for Sports Betting & Gambling Firm

Back Office Support for Photo Organization Platform

Back Office Outsourcing for Electronics Manufacturer

Customer Support Services for Gaming Machines Company