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Top Customer Support Services in the United Arab Emirates

Ratings Updated: October 15, 2026

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51 Companies

Country: United Arab Emirates

Services: Customer Service Outsourcing

List of the Top United Arab Emirates Customer Support Companies

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Arab Emirates

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Reliable
Hugo has received consistent feedback highlighting their reliability as a partner. Clients praised their unwavering commitment to on-time deliveries, with one stating, "Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive." Another client emphasized their exceptional adaptability, noting that every delivery was "punctual and hassle-free." Overall, the sentiment is overwhelmingly positive, reinforcing Hugo's reputation as a dependable outsourcing ally capable of meeting specific client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United Arab Emirates

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Transparent
Overall, Helpware received positive feedback regarding their transparency in communication and project management. Clients appreciated their proactive approach, with one CMO noting their 'outstanding communication skills' and 'regular reports' that fostered a close-knit integration. Additionally, the leadership team's readiness for weekly meetings to align on workflows was highlighted as a key strength. This transparency contributed to high customer satisfaction and efficient project outcomes.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Customer Support Services for Grocery Delivery Company

5.0 May 1, 2023

The leadership team has taken our current processes, learned them quickly, and trained the new teammates. Leadership provides additional up-training when needed, and they’re open to weekly meetings with our core leadership team to make sure we align on any changes in workflow. More advanced notice for agent schedule changes and agent departures.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves United Arab Emirates

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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Reviews mention Reasonable pricing
Clients have consistently praised Mindy Support for their reasonable pricing, highlighting it as a key factor in their selection process. One client noted, 'They provided highly efficient operators at a profitable price,' while another remarked on their 'competitive pricing' compared to other vendors. Additionally, a third client emphasized that Mindy Support offered 'the best price for the same services.' Overall, the sentiment regarding pricing is overwhelmingly positive, reflecting strong client satisfaction with the cost-effectiveness of their services.

Cell Tracking for Research Institute

4.5 Dec 15, 2021

They provided highly efficient operators at a profitable price.
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Annotation Service for AI Development Company

5.0 Dec 14, 2021

Good project execution, quality and cost efficiency relative to other vendors.
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BPO for Consumer Goods Marketplace

5.0 Jun 16, 2020

The price is something that we checked during the selection process, and Mindy Support had the best price for the same services that other vendors offered. This is definitely a strength for them.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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Tribe Consulting

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Ras Al Khaimah, United Arab Emirates

Services provided

30% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing

Launched in 2014, Tribe Consulting is a large answering service company located in Karachi, Pakistan and Islamabad, Pakistan. Their team offers Call Center Services and Customer Service Outsourcing.
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Ras Al Khaimah, United Arab Emirates

Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates 00000
2 - 5

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Abacus Cambridge Partners

2 Division50

3 LiveAdmins

4 Tafaseel BPO

5 IBT: No. 1 Outsourcing Company in Middle East

6 HatchTechs UAE

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 6 United Arab Emirates Customer Support Companies

Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

Dubai, United Arab Emirates

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Division50

Undisclosed

Undisclosed

50 - 249

Dubai, United Arab Emirates

Ability to deliver

31.5/40.0

16.6/20 Reviews

10/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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LiveAdmins

Undisclosed

Undisclosed

250 - 999

Dubai, United Arab Emirates

Ability to deliver

27.2/40.0

16.4/20 Reviews

5.1/10 Clients & Experience

5.7/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Tafaseel BPO

$10,000+

< $25 / hr

1,000 - 9,999

Ajman, United Arab Emirates

Ability to deliver

20.3/40.0

13/20 Reviews

2.1/10 Clients & Experience

5.2/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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IBT: No. 1 Outsourcing Company in Middle East

$50,000+

Undisclosed

1,000 - 9,999

Dubai, United Arab Emirates

Ability to deliver

18.1/40.0

13.2/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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HatchTechs UAE

$1,000+

$25 - $49 / hr

10 - 49

Dubai, United Arab Emirates

Ability to deliver

20.2/40.0

16.2/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Budget Uniform

Undisclosed

Undisclosed

50 - 249

Abu Dhabi, United Arab Emirates

Ability to deliver

6.2/40.0

0/20 Reviews

1.3/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Dubai Property Snagging

Undisclosed

Undisclosed

10 - 49

Dubai, United Arab Emirates

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Best Safe Driver

Undisclosed

Undisclosed

50 - 249

Dubai, United Arab Emirates

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

100% Customer Service Outsourcing

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F A J Technical Services LLC

Undisclosed

Undisclosed

2 - 9

Dubai, United Arab Emirates

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Infoperformance

$10,000+

$25 - $49 / hr

50 - 249

Dubai, United Arab Emirates

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Dubai Blinds Co

$1,000+

< $25 / hr

10 - 49

Dubai, United Arab Emirates

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

100% Customer Service Outsourcing

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AirKing Technical Services

$1,000+

< $25 / hr

2 - 9

Dubai, United Arab Emirates

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

75% Customer Service Outsourcing

25% Other

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Masdar

$5,000+

$200 - $300 / hr

250 - 999

Abu Dhabi, United Arab Emirates

Ability to deliver

8.8/40.0

0/20 Reviews

0/10 Clients & Experience

8.8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Call Connect

Undisclosed

Undisclosed

1,000 - 9,999

Dubai, United Arab Emirates

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Logical Network Solution

$75,000+

$50 - $99 / hr

50 - 249

دبي, United Arab Emirates

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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Data Direct Group

Undisclosed

Undisclosed

1,000 - 9,999

دبي, United Arab Emirates

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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KARSAR ELEVATOR

$25,000+

$25 - $49 / hr

250 - 999

Dubai, United Arab Emirates

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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DAR AL TAQA Building & Construction Materials and Wood Supplier in UAE

$5,000+

$25 - $49 / hr

50 - 249

Dubai, United Arab Emirates

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Expect Transaction Services

Undisclosed

$25 - $49 / hr

50 - 249

Abu Dhabi, United Arab Emirates

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Touchbase

$5,000+

$25 - $49 / hr

10 - 49

Dubai, United Arab Emirates

Ability to deliver

5.8/40.0

0/20 Reviews

1.8/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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