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Top Customer Support Services in Vietnam

Ratings Updated: April 26, 2026

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Vietnam

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Vietnam

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Accommodating
Clients have consistently praised Helpware for their accommodating nature, highlighting their responsiveness to feedback and ability to make quick adjustments to schedules without disruptions. One client noted the ease of communication and flexibility in reassignment when language barriers arose, emphasizing their understanding and empathy in customer service interactions. Overall, the sentiment reflects a strong appreciation for Helpware's commitment to meeting client needs effectively.

Call Center Services for Online Store Platform

5.0 Dec 17, 2020

Having Helpware saves us a lot of time. We do not have to use internal resources to train new HW representatives as HW does that part on their end. They have also been very accommodating to feedback to improve communication across all teams.
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Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Vietnam

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Proactive
The overall sentiment regarding proactivity at Mindy Support is highly positive, with clients consistently highlighting their promptness and adaptability. One client noted their 'strong can-do attitude' and proactive problem-solving, while another emphasized the team's 'quick response' to challenges. Mindy Support's project managers actively seek feedback and discuss potential improvements, ensuring a smooth workflow and timely project completion. This proactive approach has led to enhanced efficiency and satisfaction among clients.

BPO Services for Technology Startup

5.0 Mar 17, 2021

Mindy Support was extremely proactive and was quick to respond to any demand, even if some of them were challenging.
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Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects.
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Customer Support Services for Walking App

5.0 Apr 9, 2020

We appreciate how the Mindy Support project management team proactively seeks feedback and understands our requirements. They value their job and provide great service.
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Multilingual Customer Service & Back-Office for Beauty Brand

5.0 Mar 18, 2025

Mindy Support demonstrated strong project management capabilities, ensuring efficient coordination and timely delivery of all key deliverables. They adhered to agreed timelines and KPIs consistently. Their team exhibited a strong can-do attitude, proactively addressing challenges and adapting to our evolving needs. Regular updates, proactive communication, and structured coaching sessions helped maintain high-quality service.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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Kyanon Digital

4.7 34 reviews

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Premier Verified

$10,000+

$25 - $49 / hr

250 - 999

Ho Chi Minh, Vietnam

Services provided

10% Customer Service Outsourcing

15% Mobile App Development

10% AI Development +7 services

10% Custom Software Development

10% E-Commerce Development

10% Generative AI

10% IT Staff Augmentation

10% Low/No Code Development

10% Web Development

5% AI Agents

Kyanon Digital is a versatile technology company specializing in web and app development, UI/UX design, and digital transformation solutions. Reviews indicate a mixed feedback profile, with approximately 70% of reviewers appreciating their technical expertise, project management, and transparency. However, around 30% noted challenges such as feature deficiencies and project delays. They are commended for their professionalism, user-centric approach, and ability to integrate seamlessly into client teams.

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Reviews mention Knowledgeable
Clients consistently highlight Kyanon Digital's extensive knowledge in the e-commerce sector. One client emphasized their 'strong knowledge in the e-commerce domain' and appreciated the 'effective solutions' provided during the project. The overall sentiment reflects confidence in Kyanon Digital's expertise, with clients noting their professionalism and ability to meet project deadlines effectively.

Ecommerce Dev for Ecommerce Business

4.5 Mar 9, 2021

Kyanon Digital has a supportive team. Their expert shared me a lot of precious know-how in retail industry. We don't just make a vendor-client relationship, we also built the friendship with their team.
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E-Commerce Web Design & Dev & SEO for Warehouse Solutions Co

5.0 Jul 2, 2025

Kyanon Digital really has strong knowledge in the e-commerce domain. Their team consulted us on many effective solutions.
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Industry Experience

Kyanon Digital has demonstrated strong expertise across various industries, including eCommerce, Insurance, Education, Business Services, Automotive, and Hospitality. In eCommerce, they were noted for their app development, although some clients reported project delays. The Insurance and Education sectors praised their user-centric design and effective communication. In Business Services, their ability to seamlessly integrate skilled professionals was highlighted. Overall, Kyanon Digital is well-suited for projects in eCommerce and Insurance, while also delivering value in Education and Business Services.
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eCommerce Advertising & marketing Automotive Other industries IT Services Consulting Human Resources Construction Telecommunications Manufacturing Healthcare Business services Insurance Education Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (5) Less than $10,000 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback indicates a mixed sentiment regarding Kyanon Digital's cost and value for money. Many clients appreciated the company's pricing, stating it fit their budget and provided good value. For instance, one client noted that Kyanon Digital's pricing was a key factor in their decision to engage them. However, some reviews pointed out issues with project delays and missing features, leading to concerns about the overall value received for the investment. Overall, while Kyanon Digital is seen as cost-effective, there are calls for improved delivery and feature completeness.
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Vietnam (14) Singapore (5)

This provider is fluent in 2 languages:

English

Vietnamese

This provider is available in 17 time zones:

Middle East Time (MET)

China Taiwan Time (CTT)

India Standard Time (IST)

Japan Standard Time (JST)

Eastern African Time (EAT)

Alaska Standard Time (AKST)

Eastern European Time (EET)

Eastern Standard Time (EST)

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Designveloper

4.9 9 reviews
Premier Verified

$10,000+

$25 - $49 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

10% Customer Service Outsourcing

20% Mobile App Development

20% UX/UI Design +4 services

20% Web Development

10% Custom Software Development

10% IT Strategy Consulting

10% Web Design

Designveloper is a versatile technology company specializing in web and application development services, with expertise in creating tailored digital solutions across various sectors such as education, banking, and healthcare. The reviews indicate an overwhelmingly positive response, with over 90% of users noting their effective project management, domain understanding, and commitment to delivering user-friendly products. Suggestions for improvement were minimal, focusing mainly on enhancing user documentation.

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Reviews mention Efficient
The feedback regarding Designveloper's efficiency highlights their effective project management and timely delivery of a centralized web application for an education company. Clients noted the strong adoption of the platform, with over 90% of staff using it within the first month, and praised the reduction in manual tracking processes. The team's ability to quickly grasp operational needs and provide clear communication was particularly commended, though suggestions for improved user documentation were noted for future projects.

Web App Development for Education Company

5.0 Jul 21, 2025

We successfully launched the web app on schedule, with strong adoption across our teaching staff, over 90% actively used the system within the first month. Manual tracking processes were reduced significantly, saving time and improving data accuracy. Early feedback from both teachers and learners was positive, particularly around ease of use and visibility into learning progress. The platform also helped streamline internal operations, contributing to a more efficient academic workflow.
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Web App Development for Education Company

5.0 Jul 21, 2025

Designveloper’s project management was highly effective. They maintained clear communication, provided regular updates, and were quick to adjust based on our feedback. Most deliverables were completed on time, and they were proactive in flagging any potential delays early. Their structured yet flexible approach made the collaboration smooth and dependable.
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Industry Experience

Designveloper has demonstrated strong expertise across various industries, including Education, Financial Services, IT Services, and Healthcare. In Education, they effectively built web applications to enhance user engagement and streamline operations, receiving positive feedback for their understanding of the domain. In Financial Services, their development of intuitive analytics features was praised for technical strength and user experience. Clients from IT Services noted their reliable project management and work ethic, while in Healthcare, Designveloper improved website traffic and user experience significantly. Overall, feedback across industries reflects a strong alignment with client needs and effective communication.
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Education Financial services IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback indicates that Designveloper provides excellent value for money, with many reviewers highlighting their competitive pricing and high-quality deliverables. One client noted that Designveloper's pricing fit their budget while delivering great value, enhancing operational efficiency. Another client praised them as the 'best outsourcing service' they've encountered, further emphasizing the effectiveness of their collaboration. Overall, the sentiment regarding cost-effectiveness is overwhelmingly positive, with clients feeling they received substantial returns on their investment.
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Vietnam (2) Australia (1) Iceland (1)

This provider is fluent in 2 languages:

English

Vietnamese

This provider is available in 1 time zone:

Greenwich Mean Time (GMT)

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Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Vietnam

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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27 of 27 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 27 times in the past 6 months
In the past six months, Top Customer Service has received consistently positive feedback from clients across various industries. Clients praised their professionalism, responsiveness, and ability to adapt to brand voices, resulting in improved communication and customer satisfaction. For instance, a client noted a 50% reduction in response times after implementing their support portal. While some suggested minor improvements in proactive communication and detailed reporting, overall sentiment remains highly favorable, indicating they are a reliable partner for enhancing customer service operations.
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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View projects from:

United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

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This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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BELLSYSTEM24 VIETNAM

Not yet reviewed
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Content Moderation Services +3 services

10% Back Office Outsourcing

10% Data Annotation Services

10% Market Research

Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Ho Chi Minh City, Vietnam

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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Reviews mention Communicative
Outsourced has received positive feedback regarding their communication skills. Clients noted that the support team demonstrated 'fantastic' project management and maintained 'great, clear communication.' One client emphasized that 'no request has been too much,' highlighting the team's willingness to assist. Another review praised their 'highly communicative' and 'responsive' nature, which contributed to client satisfaction. Overall, the sentiment reflects a strong appreciation for Outsourced's effective communication and commitment to client needs.

Tasks Management & Resources for Investing News Company

5.0 Nov 10, 2023

They’re highly communicative, responsive, and knowledgeable in HR practices in the Philippines. In the last 12 months, there has been a revolving door of account managers, but Michelle has personally seen to it that she is in touch regularly, and has been transparent about the changes occurring within her team.
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Outsourcing Services for Video Production Services Firm

5.0 Feb 7, 2025

She is amazing, she is prompt, communicative, well informed and great to work with. They are great at communication.
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App Regression Testing & Reporting for Tax Mgmt Software Co

5.0 Feb 10, 2025

The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads. Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations. Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.
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Custom Software Development for Boutique Supply Chain Consultancy

5.0 Jun 26, 2024

The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly. There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!). All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced. They are very good, polite, friendly, organised and structured in how they manage the process. Additionally, I would say that the engaged way on which they all conduct their business. Everyone feels fully committed and helpful, and the communication is outstanding.
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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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Ho Chi Minh City, Vietnam

E. Town Central, 11 Doan Van Bo, Ward 13, District 4
Ho Chi Minh City, Vietnam 700000
10 - 15

+61 2 8103 3124

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Innovature: AI-Driven Outsourcing Partner

4.8 5 reviews

$1,000+

< $25 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

30% Accounting

15% BI & Big Data Consulting & SI +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Video Production

Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.

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Reviews mention Adaptable
Clients have consistently praised Innovature Consulting Company Limited for their adaptability in integrating with existing company processes and training. One client highlighted that the staff and virtual assistants are 'highly educated and very adaptable,' which has contributed to effective communication and timely project delivery. Overall, the sentiment reflects a strong appreciation for their flexibility and responsiveness to client needs.

Customer Service Outsourcing for Insurance Company

5.0 Sep 17, 2024

Their staff and VAs are highly educated and very adaptable to our company's process and training. Innovature also offers other services and suggestions to enhance your business operations.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Insurance Company
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Industry Experience

Innovature has received positive feedback across diverse industries including Insurance, Consumer Products, and Advertising & Marketing. Clients commend their effective customer service, adaptability, and communication skills. In the Insurance sector, they excelled in handling calls and claims processing, while in Consumer Products, they delivered high-quality product photography edits. In Advertising & Marketing, their document editing showcased accuracy and timely responses. Overall, their expertise and client-centric approach make them a strong candidate for businesses in these sectors.
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Insurance Consumer Products Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Innovature for their competitive pricing and overall value for money. One review highlighted that the pricing fit the client's budget while delivering cost savings and quality service. Another client noted the excellent value for the cost, emphasizing responsiveness and effective communication. Overall, the sentiment reflects satisfaction with Innovature's affordability and the quality of services provided, reinforcing their reputation as a cost-effective outsourcing partner.
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DIGI-TEXX VIETNAM

4.8 11 reviews

$10,000+

Undisclosed

1,000 - 9,999

Ho Chi Minh City , Vietnam

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Document Digitization & Management +4 services

15% Data Annotation Services

10% Custom Software Development

10% Robotics Process Automation

5% Content Moderation Services

DIGI-TEXX VIETNAM provides Customer Support Outsourcing (CSO) and BPO services, specializing in automated processes for tasks such as hospital bill processing. Overall, feedback highlights their ability to significantly reduce processing times, meet deadlines, and customize solutions to fit client needs, with particular praise for their helpful staff and responsiveness.

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Industry Experience

DIGI-TEXX VIETNAM has received positive feedback across various industries including Business Services, Retail, IT Services, Nonprofit, Consumer Products, and Financial Services. Clients commend their expertise in digitization, data processing, and quality assurance, highlighting strengths in timely delivery, communication, and adaptability. Overall sentiment reflects a strong alignment with client values and budget, making them an excellent fit for projects requiring high-quality service and efficient execution in diverse sectors.
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Financial services Business services Retail IT Services Nonprofit Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend DIGI-TEXX VIETNAM for their competitive pricing and high value for money. Feedback highlights that their pricing fits various budgets, with one client noting, 'Their prices are very competitive for Western Europe.' Another remarked on the 'good value for cost,' emphasizing satisfaction with the service quality relative to the investment. Overall sentiment reflects a strong appreciation for the balance of cost and quality, although one review suggested that pricing could be improved.
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Vietnam (3) United States (3) Belgium (1) Germany (1)

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Pure Moderation

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Hoang Mai, Vietnam

Services provided

18% Customer Service Outsourcing

22% Call Center Services

20% Application Testing +3 services

20% Back Office Outsourcing

10% Mobile App Development

10% Web Design

Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Away Digital Teams

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

District 7, Vietnam

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +5 services

15% IT Staff Augmentation

10% Call Center Services

10% HR Consulting

10% HR Outsourcing

10% Web Development

Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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District 7, Vietnam

1489 Đường Nguyễn Văn Linh
District 7, Vietnam 1489
401 - 500

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Bellsystem24-HoaSao

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

46% Customer Service Outsourcing

30% Back Office Outsourcing

24% Call Center Services

Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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THIENTU CO.,LTD

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ho Chi Minh, Vietnam

Services provided

27% Customer Service Outsourcing

28% Call Center Services

15% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Strategy Consulting

5% HR Consulting

5% Recruiting

THIENTU CO.,LTD is a large Ho Chi Minh, Vietnam-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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IT-Communications Vietnam Co., Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Ho Chi Minh City, Vietnam

Services provided

22% Customer Service Outsourcing

33% Call Center Services

15% Digital Strategy +4 services

10% Advertising

10% Direct Marketing

5% Branding

5% Market Research

IT-Communications Vietnam Co., Ltd is a midsize call center company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2014.
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Leap Steam

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Hanoi, Vietnam

Services provided

50% Customer Service Outsourcing

50% Content Moderation Services

Headquartered in Hanoi, Vietnam, Leap Steam is a Customer Service Outsourcing and Content Moderation Services company. They offer Customer Service Outsourcing and Content Moderation Services.
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TECH JDI

Not yet reviewed

$25,000+

$50 - $99 / hr

10 - 49

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

30% Custom Software Development

25% IT Managed Services +1 service

15% Other Application Development

Software development company TECH JDI is in Ho Chi Minh City, Vietnam. They focus on Custom Software Development and Customer Service Outsourcing and were established in 2016.
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Civil Engineering & CAD Drafting Services

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Ho Chi Minh, Vietnam

Services provided

15% Customer Service Outsourcing

35% Architectural Design

35% Engineering +1 service

15% Commercial Development

Founded in 2019, Civil Engineering & CAD Drafting Services is a midsize Architectural Design company in Ho Chi Minh, Vietnam. Their team specializes in Architectural Design and Engineering.
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CallUS Call Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

70% Call Center Services

CallUS Call Center is a call center service headquartered in Ho Chi Minh City, Vietnam. Their services include Call Center Services and Customer Service Outsourcing.
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PSCD Ltd.

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

PSCD Ltd., Vietnam

Services provided

10% Customer Service Outsourcing

45% Mobile App Development

45% Web Development

PSCD Ltd. Is a website development company. The team offers Web Development and Mobile App Development, and the firm is headquartered in PSCD Ltd., Vietnam.
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Tobpos Vietnam

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Long Bien, Vietnam

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Translation +6 services

10% Call Center Services

10% HR Consulting

10% Sales Outsourcing

10% Staffing

10% Transcription

5% Recruiting

Tobpos Vietnam is a Back Office Outsourcing company. Their midsize team is based in Long Bien, Vietnam. Their services include Back Office Outsourcing and Translation.
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P.A Việt Nam

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hồ Chí Minh, Vietnam

Services provided

30% Customer Service Outsourcing

70% Call Center Services

P.A Việt Nam is a phone answering service based in Hồ Chí Minh, Vietnam and Hà Nội, Vietnam. They specialize in Call Center Services and Customer Service Outsourcing.
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South Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

50% Call Center Services

30% CRM Consulting and SI

Launched in 2015, South Telecom is a call center company. The team focuses on Call Center Services and CRM consulting and SI.
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention High-quality work
Clients have consistently praised Swivelt for delivering high-quality work, noting impressive outcomes such as increased brand awareness and effective CRM solutions. One client highlighted their 'awesome' results within just 15 days, while another commended the software developed for its ability to simplify the sales process. The overall sentiment reflects satisfaction with Swivelt's expertise, accuracy, and creativity, with no reported areas for improvement.

B2B Marketing for IT Software

5.0 Oct 28, 2020

Over 20 Years of experience, Quality of the work, and very friendly people.
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Salesforce Implementation for IT Company

5.0 Mar 20, 2020

They made great software that makes the sales team's lives easier.
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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Indonesia (1) Malaysia (1)

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Ho Chi Minh City, Vietnam

Level 3, ACM Building, 96 Cao ThangStreet, Ward 4, Dist 3
Ho Chi Minh City, Vietnam NA
10 - 15

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MP Telecom

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

55% Customer Service Outsourcing

30% Recruiting

15% Call Center Services

MP Telecom, a Customer Service Outsourcing company, was established in 2002. The large team offers Customer Service Outsourcing and Recruiting.
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NMS Callcenter

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

15% Customer Service Outsourcing

40% Back Office Outsourcing

30% IT Managed Services +1 service

15% Call Center Services

NMS Callcenter is a Back Office Outsourcing company. Headquartered in Ha Noi, Vietnam, the agency provides Back Office Outsourcing and IT managed services.
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