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Top Customer Support Services in Vietnam

Ratings Updated: June 15, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Vietnam

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Detail-oriented
Client feedback consistently highlights Hugo's meticulous attention to detail, particularly in developing a comprehensive knowledge base and a user-friendly FAQ section. One client noted their 'remarkable' work in creating informative resources that significantly eased customer inquiries. Another emphasized Hugo's commitment to quality, stating that their outputs reflected 'meticulous attention to detail.' Overall, the sentiment surrounding Hugo's detail-oriented approach is highly positive, indicating their effectiveness in enhancing project outcomes.

Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

The icing on the cake was their phenomenal work in creating an FAQ page that became an invaluable resource for our customers. Their attention to detail and deep understanding of our products and services allowed them to curate a comprehensive and user-friendly FAQ section. It covered a wide range of topics, addressing common queries and concerns. This resource not only empowered our customers to find answers quickly but also significantly reduced the load on our support team, allowing them to focus on more complex issues.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Vietnam

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

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Reviews mention Flexible
The feedback regarding Helpware's flexibility is overwhelmingly positive, with clients noting their adaptability to changing project requirements. One client highlighted Helpware's willingness to adjust timelines as needed, stating, "The team met all goals for implementation and was flexible when we needed to shift timing along the way." Another emphasized their capacity to scale resources rapidly, mentioning, "Helpware was incredibly adaptable when we needed specialty support." Overall, clients appreciate Helpware's responsiveness and commitment to meeting their evolving needs.

Call Center Services for Hotel Booking Software Company

5.0 Aug 21, 2023

The team met all goals for implementation and was flexible when we needed to shift timing along the way.
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Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
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Industry Experience

Helpware has demonstrated strong expertise across various industries, including Telecommunications, Information Technology, Healthcare, eCommerce, and Media. Clients highlighted their strengths in customer support, project management, and adaptability, particularly noting effective communication and timely responsiveness. The overall sentiment is positive, with notable impacts on customer acquisition and satisfaction, particularly in Healthcare and eCommerce. Organizations seeking reliable BPO services in these sectors will find Helpware a suitable partner.
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Information technology Healthcare Software eCommerce Education IT Services Food & Beverages Nonprofit Media Financial services Retail Other Industry Automotive Telecommunications Business services Arts, entertainment & music Advertising & marketing Consumer Products

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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

View all languages

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Vietnam

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.

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Reviews mention Open to feedback
The feedback indicates a positive sentiment regarding the company's openness to feedback. Clients noted that the team is consistently attentive to their input, which has contributed to improved results. One client remarked on the effective communication and quick turnaround of results, highlighting the company's willingness to adapt based on feedback. However, there was a suggestion for consistency in operator assignment to enhance efficiency further, indicating a desire for ongoing improvement.

Data Annotation Services for AI Software Dev Startup

5.0 May 24, 2022

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes. They also suggest improvements.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has garnered positive feedback across various industries, particularly in Beauty, Automotive, eCommerce, and Financial Services. Clients commend their multilingual customer support, operational efficiency, and flexibility, resulting in enhanced customer experience metrics and increased productivity. The overall sentiment is favorable, highlighting their expertise in handling diverse customer needs and their capability to adapt to sector-specific challenges, making them a suitable partner for companies seeking reliable support in these industries.
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Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Advertising & marketing Beauty Information technology

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Designveloper

4.9 9 reviews

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Premier Verified

$10,000+

$25 - $49 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

10% Customer Service Outsourcing

20% Mobile App Development

20% UX/UI Design +4 services

20% Web Development

10% Custom Software Development

10% IT Strategy Consulting

10% Web Design

Designveloper is a versatile technology company specializing in web and application development services, with expertise in creating tailored digital solutions across various sectors such as education, banking, and healthcare. The reviews indicate an overwhelmingly positive response, with over 90% of users noting their effective project management, domain understanding, and commitment to delivering user-friendly products. Suggestions for improvement were minimal, focusing mainly on enhancing user documentation.

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Reviews mention Communicative
Clients consistently highlighted the communicative nature of Designveloper, noting their proactive updates and responsiveness. One client emphasized the ease of communication via Slack and Skype, stating, "Our partners from Designveloper were easy to communicate with and they always send us new updates." Another review praised their project management for maintaining clear communication and adjusting quickly based on feedback. Overall, the sentiment regarding communication is overwhelmingly positive, reflecting a commitment to effective collaboration.

Updated Web Design for Healthcare Site

4.5 Apr 23, 2020

Our partners from Designveloper were easy to communicate with and they always send us new updates. We connect by using Slack and Skype to call for the meeting.
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Web App Development for Education Company

5.0 Jul 21, 2025

Designveloper’s project management was highly effective. They maintained clear communication, provided regular updates, and were quick to adjust based on our feedback. Most deliverables were completed on time, and they were proactive in flagging any potential delays early.
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Industry Experience

Designveloper has demonstrated strong expertise across various industries, including Education, Financial Services, IT Services, and Healthcare. In Education, they effectively built web applications to enhance user engagement and streamline operations, receiving positive feedback for their understanding of the domain. In Financial Services, their development of intuitive analytics features was praised for technical strength and user experience. Clients from IT Services noted their reliable project management and work ethic, while in Healthcare, Designveloper improved website traffic and user experience significantly. Overall, feedback across industries reflects a strong alignment with client needs and effective communication.
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Education Financial services IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback indicates that Designveloper provides excellent value for money, with many reviewers highlighting their competitive pricing and high-quality deliverables. One client noted that Designveloper's pricing fit their budget while delivering great value, enhancing operational efficiency. Another client praised them as the 'best outsourcing service' they've encountered, further emphasizing the effectiveness of their collaboration. Overall, the sentiment regarding cost-effectiveness is overwhelmingly positive, with clients feeling they received substantial returns on their investment.
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Vietnam (2) Australia (1) Iceland (1)

This provider is fluent in 2 languages:

English

Vietnamese

This provider is available in 1 time zone:

Greenwich Mean Time (GMT)

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Outsourced

4.9 12 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Ho Chi Minh City, Vietnam

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed positive sentiments towards Outsourced, particularly highlighting their effective recruitment solutions and team integration. One CEO noted that Outsourced's personnel streamlined their recruitment process, enhancing efficiency and scalability. Michelle, the Client Success Director, received specific praise for her support, which was deemed crucial for client satisfaction. However, some clients mentioned frustrations related to staff operating controls, indicating areas for potential improvement.
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Industry Experience

The provider has demonstrated expertise across various industries including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Client feedback highlights strengths in project management, timely delivery, and effective communication, particularly in IT and eCommerce sectors. Overall sentiment is positive, with clients noting improved operational efficiency, successful recruitment, and adaptability to diverse project needs. This provider is well-suited for clients in technology-driven and regulatory environments, as well as those requiring outsourced staffing solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend the company's pricing as fitting their budgets and providing good value for money. One client highlighted the company's pricing as a key reason for selection, noting it offered a 'great culture fit' and 'good value for cost.' Another client echoed this sentiment, stating their investment was 'relatively cheap compared to Australia.' Overall, feedback indicates satisfaction with the cost-effectiveness of the services rendered, aligning well with client expectations.
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Ho Chi Minh City, Vietnam

E. Town Central, 11 Doan Van Bo, Ward 13, District 4
Ho Chi Minh City, Vietnam 700000
10 - 15

+61 2 8103 3124

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Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Vietnam

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention High-quality work
Clients consistently praised Top Customer Service for delivering high-quality work that meets or exceeds expectations. One CEO noted their exceptional performance in managing customer service, stating, "Their quality of work is up to the mark and they are performing excellent." Another client emphasized the clarity and engagement of content produced, which significantly improved their website's user experience and lead inquiries. Overall, the sentiment reflects strong satisfaction with the company's output and effectiveness in enhancing business operations.

Customer Service Outsourcing for Ghostwriting Company

5.0 Jun 24, 2025

The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.
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Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.
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Content Writing Services for Digital Marketing Agency

5.0 Apr 19, 2026

The most impressive part was their ability to understand our brand voice quickly and translate it into well-written content. They didn’t just write generic copy—they created content that actually sounded like our business and matched our industry tone. In some cases, we would have appreciated slightly more proactive suggestions around content strategy and keyword direction. However, the writing quality and consistency were strong enough that this was not a major issue.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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BELLSYSTEM24 VIETNAM

Not yet reviewed
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Content Moderation Services +3 services

10% Back Office Outsourcing

10% Data Annotation Services

10% Market Research

Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Thành phố Hồ Chí Minh, Vietnam

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Innovature: AI-Driven Outsourcing Partner

4.8 5 reviews

$1,000+

< $25 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

30% Accounting

15% BI & Big Data Consulting & SI +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Video Production

Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.

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Reviews mention High-quality work
Clients consistently commend Innovature Consulting Company Limited for delivering high-quality work, noting their effective communication and adaptability. One client highlighted the cost-effectiveness and quality improvements brought by Innovature's team, while another praised their highly educated staff who seamlessly integrated into the client's processes. Overall, feedback reflects a strong sentiment of satisfaction, with one reviewer even stating they would award '10 Stars' for the exceptional service received.

Customer Service Outsourcing for Insurance Company

5.0 Sep 17, 2024

Cost-effectiveness and quality are brought to our company by using the Innovature team. Innovature communication and updates are measured consistently. Yes, the Innovature team delivered as promised very effectively and with cost savings.
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Industry Experience

Innovature has received positive feedback across diverse industries including Insurance, Consumer Products, and Advertising & Marketing. Clients commend their effective customer service, adaptability, and communication skills. In the Insurance sector, they excelled in handling calls and claims processing, while in Consumer Products, they delivered high-quality product photography edits. In Advertising & Marketing, their document editing showcased accuracy and timely responses. Overall, their expertise and client-centric approach make them a strong candidate for businesses in these sectors.
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Insurance Consumer Products Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Innovature for their competitive pricing and overall value for money. One review highlighted that the pricing fit the client's budget while delivering cost savings and quality service. Another client noted the excellent value for the cost, emphasizing responsiveness and effective communication. Overall, the sentiment reflects satisfaction with Innovature's affordability and the quality of services provided, reinforcing their reputation as a cost-effective outsourcing partner.
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More responsive than most other service providers

Innovature: AI-Driven Outsourcing Partner is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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DIGI-TEXX VIETNAM

4.8 11 reviews

$10,000+

Undisclosed

1,000 - 9,999

Ho Chi Minh City , Vietnam

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Document Digitization & Management +4 services

15% Data Annotation Services

10% Custom Software Development

10% Robotics Process Automation

5% Content Moderation Services

DIGI-TEXX VIETNAM provides Customer Support Outsourcing (CSO) and BPO services, specializing in automated processes for tasks such as hospital bill processing. Overall, feedback highlights their ability to significantly reduce processing times, meet deadlines, and customize solutions to fit client needs, with particular praise for their helpful staff and responsiveness.

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Reviews mention Communicative
Clients commend DIGI-TEXX VIETNAM for their exceptional communication skills, highlighting their responsiveness and prioritization of client needs. One client noted 'great communication' and 'excellent reaction time,' while another emphasized their frequent engagement and willingness to collaborate on solutions. Overall, the sentiment reflects a strong appreciation for DIGI-TEXX's communicative nature, contributing to successful project outcomes and efficient teamwork.

QA Services for Family History Company

5.0 Jan 16, 2024

Great communication. Excellent reaction time and prioritization. Email or Messaging App.
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Report Outsourcing for Due Diligence Firm

5.0 Feb 21, 2019

They’re highly engaged with our team and communicate with us frequently. We have bi-weekly calls to discuss any issues or concerns. Whenever we have questions, they’re willing to work with us toward a solution. We appreciate their communicative nature, too.
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Industry Experience

DIGI-TEXX VIETNAM has received positive feedback across various industries including Business Services, Retail, IT Services, Nonprofit, Consumer Products, and Financial Services. Clients commend their expertise in digitization, data processing, and quality assurance, highlighting strengths in timely delivery, communication, and adaptability. Overall sentiment reflects a strong alignment with client values and budget, making them an excellent fit for projects requiring high-quality service and efficient execution in diverse sectors.
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Financial services Business services Retail IT Services Nonprofit Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend DIGI-TEXX VIETNAM for their competitive pricing and high value for money. Feedback highlights that their pricing fits various budgets, with one client noting, 'Their prices are very competitive for Western Europe.' Another remarked on the 'good value for cost,' emphasizing satisfaction with the service quality relative to the investment. Overall sentiment reflects a strong appreciation for the balance of cost and quality, although one review suggested that pricing could be improved.
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Vietnam (3) United States (3) Belgium (1) Germany (1)

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Pure Moderation

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Hoang Mai, Vietnam

Services provided

18% Customer Service Outsourcing

22% Call Center Services

20% Application Testing +3 services

20% Back Office Outsourcing

10% Mobile App Development

10% Web Design

Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Away Digital Teams

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

District 7, Vietnam

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +5 services

15% IT Staff Augmentation

10% Call Center Services

10% HR Consulting

10% HR Outsourcing

10% Web Development

Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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District 7, Vietnam

1489 Đường Nguyễn Văn Linh
District 7, Vietnam 1489
401 - 500

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Bellsystem24-HoaSao

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

46% Customer Service Outsourcing

30% Back Office Outsourcing

24% Call Center Services

Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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THIENTU CO.,LTD

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ho Chi Minh, Vietnam

Services provided

27% Customer Service Outsourcing

28% Call Center Services

15% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Strategy Consulting

5% HR Consulting

5% Recruiting

THIENTU CO.,LTD is a large Ho Chi Minh, Vietnam-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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IT-Communications Vietnam Co., Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Ho Chi Minh City, Vietnam

Services provided

22% Customer Service Outsourcing

33% Call Center Services

15% Digital Strategy +4 services

10% Advertising

10% Direct Marketing

5% Branding

5% Market Research

IT-Communications Vietnam Co., Ltd is a midsize call center company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2014.
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Leap Steam

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Hanoi, Vietnam

Services provided

50% Customer Service Outsourcing

50% Content Moderation Services

Headquartered in Hanoi, Vietnam, Leap Steam is a Customer Service Outsourcing and Content Moderation Services company. They offer Customer Service Outsourcing and Content Moderation Services.
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TECH JDI

Not yet reviewed

$25,000+

$50 - $99 / hr

10 - 49

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

30% Custom Software Development

25% IT Managed Services +1 service

15% Other Application Development

Software development company TECH JDI is in Ho Chi Minh City, Vietnam. They focus on Custom Software Development and Customer Service Outsourcing and were established in 2016.
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Civil Engineering & CAD Drafting Services

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Ho Chi Minh, Vietnam

Services provided

15% Customer Service Outsourcing

35% Architectural Design

35% Engineering +1 service

15% Commercial Development

Founded in 2019, Civil Engineering & CAD Drafting Services is a midsize Architectural Design company in Ho Chi Minh, Vietnam. Their team specializes in Architectural Design and Engineering.
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CallUS Call Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

70% Call Center Services

CallUS Call Center is a call center service headquartered in Ho Chi Minh City, Vietnam. Their services include Call Center Services and Customer Service Outsourcing.
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PSCD Ltd.

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

PSCD Ltd., Vietnam

Services provided

10% Customer Service Outsourcing

45% Mobile App Development

45% Web Development

PSCD Ltd. Is a website development company. The team offers Web Development and Mobile App Development, and the firm is headquartered in PSCD Ltd., Vietnam.
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Tobpos Vietnam

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Long Bien, Vietnam

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Translation +6 services

10% Call Center Services

10% HR Consulting

10% Sales Outsourcing

10% Staffing

10% Transcription

5% Recruiting

Tobpos Vietnam is a Back Office Outsourcing company. Their midsize team is based in Long Bien, Vietnam. Their services include Back Office Outsourcing and Translation.
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P.A Việt Nam

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Hồ Chí Minh, Vietnam

Services provided

30% Customer Service Outsourcing

70% Call Center Services

P.A Việt Nam is a phone answering service based in Hồ Chí Minh, Vietnam and Hà Nội, Vietnam. They specialize in Call Center Services and Customer Service Outsourcing.
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South Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

50% Call Center Services

30% CRM Consulting and SI

Launched in 2015, South Telecom is a call center company. The team focuses on Call Center Services and CRM consulting and SI.
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Ho Chi Minh City, Vietnam

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention Experienced
Clients express a highly positive sentiment regarding Swivelt's experience, highlighting their over 20 years in the industry and the quality of work delivered. One client noted the effectiveness of the team, which included a PPC expert, graphic designer, and content writer, emphasizing their friendly communication and ability to meet requirements. The swift increase in brand awareness and lead generation within 15 days further underscores Swivelt's expertise, with no areas for improvement identified by the client.

B2B Marketing for IT Software

5.0 Oct 28, 2020

Over 20 Years of experience, Quality of the work, and very friendly people.
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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Indonesia (1) Malaysia (1)

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Ho Chi Minh City, Vietnam

Level 3, ACM Building, 96 Cao ThangStreet, Ward 4, Dist 3
Ho Chi Minh City, Vietnam NA
10 - 15

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MP Telecom

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

55% Customer Service Outsourcing

30% Recruiting

15% Call Center Services

MP Telecom, a Customer Service Outsourcing company, was established in 2002. The large team offers Customer Service Outsourcing and Recruiting.
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NMS Callcenter

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

15% Customer Service Outsourcing

40% Back Office Outsourcing

30% IT Managed Services +1 service

15% Call Center Services

NMS Callcenter is a Back Office Outsourcing company. Headquartered in Ha Noi, Vietnam, the agency provides Back Office Outsourcing and IT managed services.
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Top Customer Support Services in Vietnam

List of the Top Vietnam Customer Support Companies

Reviews mention Detail-oriented

Multilingual Customer Support for Beverage Company

CX Outsourcing for Financial Services Firm

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Reviews mention Flexible

Call Center Services for Hotel Booking Software Company

Call Center Services for Resume Builder Website

Customer Service via Chat

Call Center Services for Hotel Booking Software Company

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Reviews mention Open to feedback

Data Annotation Services for AI Software Dev Startup

Customer Service Outsourcing for Home Technology Retailer

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Reviews mention Communicative

Updated Web Design for Healthcare Site

Web App Development for Education Company

Industry Experience

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What Clients Have Said

Reviewed 1 time in the past 6 months

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What Clients Have Said

Reviews mention High-quality work

Customer Service Outsourcing for Ghostwriting Company

Customer Service Outsourcing for Digital Agency

Content Writing Services for Digital Marketing Agency

Customer Service & Back-Office Support for Protection Agency

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Well-organized projects

BPO Services for E-Commerce Company

Call Center Services for Global Tech Company

Customer Service, Security & Risk Assessment for Fintech Co

Industry Experience

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What Clients Have Said

Reviews mention High-quality work

Customer Service Outsourcing for Insurance Company

Industry Experience

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What Clients Have Said

Innovature: AI-Driven Outsourcing Partner is very responsive

Reviews mention Communicative

QA Services for Family History Company

Report Outsourcing for Due Diligence Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Experienced

B2B Marketing for IT Software

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 3 Vietnam Customer Support Companies