Stellar Staff

BACKGROUND

Please describe your company and position.

I am the Director Operations & Project Management of Michael Page

Describe what your company does in a single sentence.

Michael Page has five decades of expertise in professional services recruitment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Our goal in hiring Stellar Staff was clear: to relieve our consultants from repetitive administrative workloads and optimize backend operations, all while maintaining the highest level of data accuracy, professionalism, and turnaround speed. We needed a partner who understood the nuances of staffing operations and could integrate seamlessly with our systems and global structure.

SOLUTION

How did you find Stellar Staff?

Clutch Site

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff’s onboarding process was smooth and thorough. They began with a discovery phase, where they shadowed our internal processes and developed SOPs tailored to our internal platforms and workflows. From there, they assigned a dedicated team to support us with key back-office responsibilities.

The scope of work included resume formatting to match Michael Page’s branding, CRM entry and maintenance across multiple candidate and client profiles, email and calendar management for consultants, job board data extraction, lead sourcing, and verification for business development teams, and compiling weekly recruitment pipeline reports. They also managed outbound candidate screening coordination, ensuring interview confirmations, reminders, and follow-ups were handled efficiently.

Despite our globally distributed offices, Stellar Staff adapted well to regional differences in process and communication styles. They demonstrated agility in using tools like Bullhorn, Salesforce, and our proprietary recruitment software without a hitch. Their team collaborated with our consultants on Slack and Zoom, ensuring constant alignment with our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of this collaboration was quickly felt across several of our offices. Our consultants reported an immediate decrease in time spent on non-core tasks, which translated into more client-facing hours and stronger candidate engagement. Because Stellar Staff was so reliable in handling backend tasks, our time-to-submit metrics improved, and we were able to get candidates in front of clients faster than before.

Another measurable success was in lead management. Our business development team received better-qualified lead lists and could act on them quicker. Stellar Staff's research and data entry accuracy reduced the need for double-checking or revisions, which had been a recurring issue in the past when we worked with freelancers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management standpoint, they were excellent. Deliverables were consistently completed on time, even when we experienced peak hiring seasons. Their response time was fast, and they were proactive in notifying us of any delays or blockers. Communication was always professional and solution-oriented, and they were never hesitant to propose improvements to our workflow.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was Stellar Staff’s commitment to becoming an extension of our internal team. They weren’t just an outsourcing vendor checking off tasks—they genuinely cared about the outcomes of their work and how it affected our larger goals. There were instances where they flagged inconsistencies in candidate profiles or brought to our attention outdated job descriptions in our system—small things, but they made a significant difference.

Are there any areas for improvement or something Stellar Staff could have done differently?

nothing

BACKGROUND

Please describe your company and position.

I am the Co Owner of Secure Financial Partners

Describe what your company does in a single sentence.

Help families with financial services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Booking appointments

SOLUTION

How did you find Stellar Staff?

Other

Why did you select Stellar Staff over others?

Good value for cost

How many teammates from Stellar Staff were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

 Calling through a list of names and booking appointments for myself to interview them. Also, answered incoming calls for our office. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Did a great job

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Did a great job and communication was always prompt

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were prompt in answering questions 

Are there any areas for improvement or something Stellar Staff could have done differently?

 Everything was good for ua

BACKGROUND

Introduce your business and what you do there.

I’m a general partner at Inturact Capital, a private equity group focused on B2B SaaS startups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We acquired two companies with different customer support challenges. One had zero customer support, and the other had none. We needed to show up for our customers in a way we’d never done before, so we needed a call center service.

SOLUTION

What was the scope of their involvement?

Stellar Staff provides customer service outsourcing, specifically phone support.

What is the team composition?

We work with 2 to 3 people, including a project manager.

How did you come to work with Stellar Staff?

I found them through a Google search.

How much have you invested with them?

We’ve spent over $15,000.

What is the status of this engagement?

We've been working together since January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've gone from poor customer support to receiving amazing reviews about our service.

How did Stellar Staff perform from a project management standpoint?

They definitely meet their deadlines, stay on budget, and attend to every issue that we have. We use Google Meet and email to communicate.

What did you find most impressive about them?

They really care about their people. We have a good relationship with everyone from Stellar Staff.

Are there any areas they could improve?

No, we’re happy with their work.

Do you have any advice for potential customers?

Tell them exactly what you want, and they’ll provide the results you want.

BACKGROUND

Please describe your company and position.

I am the Business Systems Analyst of Arizona Public Service - APS

Describe what your company does in a single sentence.

APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We hired Stellar Staff to help us streamline these functions so our internal teams could focus on delivering frontline services and advancing our sustainability initiatives.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff was brought in to handle a wide range of back-office responsibilities, integrating with our internal systems while aligning with our compliance and security protocols. Their responsibilities included maintaining accurate customer records, preparing and organizing data for internal audits, processing service orders, and ensuring consistent reporting for state and federal compliance. One standout deliverable was their customized workflow for handling customer move-in/move-out requests—something that previously slowed down our operations. Their team not only followed our protocols but also suggested adjustments that improved data accuracy and reduced the time needed to complete certain tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration significantly reduced administrative backlog and improved our internal service ticket resolution time. During a particularly demanding summer season marked by extreme weather and outages, Stellar Staff’s timely processing of service documentation and field team support requests helped maintain our response efficiency. Their work allowed our in-house teams to stay focused on grid management and customer communications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. Tasks were consistently delivered on or ahead of schedule, and any requests for changes or urgent priorities were addressed without delay. Their account managers maintained clear and proactive communication, regularly checking in and offering solutions before we even had to ask.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Stellar Staff was their adaptability and genuine understanding of our industry’s complexity. They didn’t just meet expectations—they anticipated needs, respected our timelines, and took full ownership of their role in our success. Their team acted less like an outsourced provider and more like a true extension of APS.

Are there any areas for improvement or something Stellar Staff could have done differently?

If we were to suggest any area of improvement, it would be refining their onboarding for utility-specific processes. While the transition was overall smooth, a more tailored training module for our unique regulatory environment could shorten ramp-up time for future engagements.

In summary, Stellar Staff brought tremendous value to APS, supporting our mission of delivering reliable service while upholding the values of safety, integrity, and operational excellence.

BACKGROUND

Please describe your company and position.

I am the Senior Creative Content Designer of Duolingo

Describe what your company does in a single sentence.

Our mission is to develop the best education in the world and make it universally available. Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We reached out to Stellar Staff with a clear objective: to streamline and scale our internal back-office operations without compromising on quality. Specifically, we needed support with data normalization, user flag moderation review, lesson content QA, and the documentation of internal SOPs (Standard Operating Procedures) for our fast-evolving content teams. With many internal resources dedicated to development and innovation, we were looking for a team that could own these essential but time-consuming operational tasks and execute them with the same level of care we would expect from an internal team.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff’s involvement covered a wide array of back-office functions, customized to suit the highly dynamic nature of a global edtech company. Their team was tasked with cleaning and categorizing large sets of multilingual data—everything from sentence structures to course content feedback reports—ensuring that information was accurate, accessible, and actionable for our content and engineering teams.

They also played a key role in reviewing flagged user content. Our community reports millions of issues, and while our algorithms do the first sweep, human oversight is critical for accuracy. Stellar Staff became our second pair of eyes. They reviewed reports, categorized edge cases, and helped fine-tune our moderation framework.

One of their most valuable contributions came during a time when we were expanding new courses. We needed a partner who could support our QA processes for beta lesson content across multiple languages. Stellar Staff jumped in to execute internal checklists, validate lesson flow, report UI/UX inconsistencies, and even helped identify bugs that had slipped through early-stage testing. This not only accelerated the QA cycle but also gave our language specialists the confidence to move forward with deployment.

They also took ownership of documenting internal processes for repetitive but nuanced workflows. The SOPs they helped build became foundational to how we train both new employees and partners today.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Stellar Staff resulted in an unmistakable boost in our operational throughput. Issues that used to clog our internal queues—like flagged content that required human moderation or course feedback reports that needed sorting—began to clear out at a steady pace. This translated into smoother content updates and quicker response times for our user base, especially during new feature rollouts.

There was a point when we were beta testing a feature that allowed users to submit alternative translations for lesson prompts. The influx of user-generated content was overwhelming. Stellar Staff took charge of parsing, categorizing, and escalating relevant entries, freeing up our linguists to focus on decision-making rather than sorting. This allowed us to launch the feature on time and with a well-curated dataset.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management standpoint, they were remarkably organized and communicative. We had dedicated points of contact who always stayed ahead of deadlines and were transparent about bandwidth and progress. There were times when we had to pivot priorities due to internal changes, and Stellar Staff always adapted with grace. They never missed a beat—even when juggling high-volume workloads across multiple time zones.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to balance speed with critical thinking. Many outsourcing teams can execute tasks, but Stellar Staff asked the right questions, made smart suggestions, and often flagged issues we hadn’t anticipated. It never felt like we were "outsourcing"—it felt like we were collaborating with an embedded team that understood our brand and mission.

Are there any areas for improvement or something Stellar Staff could have done differently?

If there’s one area for potential improvement, it would be onboarding efficiency during transitions. While their team members ramped up quickly, introducing more cross-training between team roles could make handoffs smoother in future long-term projects. That said, every feedback loop we initiated led to constructive change, and that’s exactly the kind of responsiveness you want in a partner.

Stellar Staff has helped us scale smarter. They’ve supported our mission—not just by lightening our workload, but by enhancing the quality and consistency of the work itself. Their contributions may be behind the scenes, but the ripple effects have been felt across our platform and, ultimately, by millions of users worldwide. We’re proud to call them a partner in making education more accessible and engaging for everyone.

BACKGROUND

Please describe your company and position.

I am the Director - Strategic Accounts of TPx

Describe what your company does in a single sentence.

TPx is the reliable sidekick every growing business deserves, powering your tech while you take the lead. Think of us as your go-to for managed IT, cybersecurity, and networking— backed by real humans, not hold music. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Our goal was to partner with a team that could seamlessly absorb and handle back-office operations with the same diligence and efficiency we pride ourselves on. Specifically, we needed support that could operate as an invisible extension of our in-house team, ensuring our front-line employees and engineers could focus on high-impact client-facing tasks without being buried in administrative overhead.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff stepped in as more than just an outsourcing vendor—they became a trusted operational partner. We engaged them for a broad range of back-office services that touched nearly every operational layer of our internal workflow. Their work involved handling internal ticket triaging and routing for our help desk, managing daily reporting and data entry across our CRM and ticketing systems, processing documentation and updating our internal knowledge base, and supporting vendor and invoice-related tasks. They even assisted with coordinating schedules for our field engineering teams.

One of the most impactful aspects of their service was the way they streamlined our documentation process for new client onboarding. Rather than just executing instructions, they critically reviewed our workflows, identified inefficiencies, and helped us establish cleaner, more consistent data entry and verification systems. They also developed and maintained a recurring reporting dashboard that provided our operations managers with insights into service-level performance and operational bottlenecks. This helped us stay proactive and agile when dealing with internal workload issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of working with Stellar Staff was noticeable almost immediately. Administrative backlogs that once delayed action were quickly eliminated. Internal ticket routing, which used to take two to three days, was completed on the same day. This change allowed our engineers and account managers to focus their energy on high-value tasks like strategic planning and client relationship management.

Stellar Staff consistently impressed us with their meticulous attention to detail. On several occasions, their team flagged issues that we had overlooked—such as inconsistencies in vendor contracts and critical renewal dates. In one instance, they caught a misfiled contract that could have caused a significant delay in a major client’s renewal process. Not only did they catch the error, but they also helped us redesign our workflow to avoid similar issues in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was also a standout aspect of the experience. Deliverables were always submitted on time, and communication was excellent. We had a dedicated point of contact who was consistently responsive and proactive—even outside of standard hours when necessary. Weekly check-ins were well-structured, and their team showed genuine interest in adjusting processes to better meet our needs.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out was their cultural alignment with our team. Despite being an outsourced service provider, Stellar Staff operated with the same sense of accountability, urgency, and collaboration that we expect from our internal staff. They weren't just doing tasks—they were solving problems, often anticipating what needed to be done before we even asked.

Are there any areas for improvement or something Stellar Staff could have done differently?

If there’s one area where they could improve, it would be in the onboarding experience for new TPx team members who need to work with them. While their support was always available and helpful, having more interactive documentation or visual guides would help new internal users ramp up faster when collaborating with Stellar Staff. That said, this suggestion was met with openness and we fully trust they’ll implement it effectively.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Beaumont Wood Ltd, an international company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed research and administrative support.

SOLUTION

What was the scope of their involvement?

Stellar Staff provided back-office outsourcing, email marketing, and sales outsourcing services. The team helped our company with recruitment and talent acquisition, payroll and accounting tasks, and lead generation.

What is the team composition?

We had a project manager working with us.

How did you come to work with Stellar Staff?

We found them online and contacted them. We had a conversation and saw that they could provide what we wanted.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

We worked together from October 2024 to March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stellar Staff did excellent work. They provided invaluable support and did exactly what we wanted. We enhanced our productivity, reduced our admin load, and updated our data. Out of the 40 leads they generated, we were able to convert over 20 people. Our customers also gave us feedback on how our company had improved greatly.

How did Stellar Staff perform from a project management standpoint?

They stayed on budget, were always on time, and addressed every issue perfectly. We communicated through email and Google Meet.

What did you find most impressive about them?

They were efficient, friendly, and had a personal touch.

Are there any areas they could improve?

They were a great company that provided perfect work. They should continue doing what they’ve been doing and improve on it.

Do you have any advice for potential customers?

After you tell them what you want, let them know if there’s any issue so they can address it quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Shape & Scale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed help to upskill our advanced sales motion.

SOLUTION

What was the scope of their involvement?

Stellar Staff provided sales outsourcing services. We provided them with exactly what we needed. The primary goal was to generate 50 qualified leads over three months. The target industries were technology, health, and finance. The target audience was the C-level and executive IT directors. Stellar Staff helped us create the sales scripts and used Google Meet for outreach.

What is the team composition?

We worked with two people from their team, including a project manager.

How did you come to work with Stellar Staff?

We found Stellar Staff on Clutch. We hired them because they had a good reputation on the platform.

How much have you invested with them?

We invested $10,000.

What is the status of this engagement?

We worked together from January–March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stellar Staff delivered the 50 leads we needed, and we saw the impact in making more sales through those leads. The team surely met our expectations — they were excellent.

How did Stellar Staff perform from a project management standpoint?

Their work was clear, crisp, and transparent. Stellar Staff met deadlines, and their communication via email was perfect. Anytime we called them for a particular issue, they solved it.

What did you find most impressive about them?

Their knowledge of the space was impressive.

Are there any areas they could improve?

Stellar Staff did great, and I didn't see any areas for improvement.

Do you have any advice for potential customers?

Always ask for precisely what you want so that the company can understand what you need and provide you with a perfect job.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of commercial strategy at Liftoff Mobile.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed help with back-office outsourcing.

SOLUTION

What was the scope of their involvement?

We've been able to get virtual assistance from Stellar Staff, who have contributed to our work and efforts, including a lot of manual tasks.

What is the team composition?

We work with two virtual assistants from Stellar Staff. Overall, we've worked with three people from their team.

How did you come to work with Stellar Staff?

We found them on Clutch.

How much have you invested with them?

We’ve spent about $25,000.

What is the status of this engagement?

We started working together in November 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stellar Staff has helped us get time back, be more organized, and get our work done on a regular basis. They’ve also helped us with tasks that we usually don’t do. Whenever there have been issues, we simply contact them and tell them what's going on. Overall, they've met our expectations.

How did Stellar Staff perform from a project management standpoint?

We contact them through email and Google Meet. They’re extremely efficient and effective, and they have a well-documented process.

What did you find most impressive about them?

We’re impressed by the personal care we receive from everyone on their team.

Are there any areas they could improve?

No, there’s nothing I’d have them improve. They've done a great job for our company.

Do you have any advice for potential customers?

Tell them everything you want, and they’ll solve any problems or issues you have.

BACKGROUND

Please describe your company and position.

I am the CTO of Eurekos

Describe what your company does in a single sentence.

We are a customer training LMS, a learning technology company that helps clients customize and create an impactful learning environment for training their team or customer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We engaged Stellar Staff with the objective of alleviating internal pressure and freeing up our in-house teams to focus more on product innovation and strategic client engagement.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the very beginning, Stellar Staff approached the relationship not just as a service provider but as an extension of our own internal team. What stood out immediately was their commitment to understanding the core values and strategic mission of Eurekos. They didn’t try to offer a generic, one-size-fits-all solution. Instead, they took time to understand how we position ourselves in the e-learning space—our focus on “everything to someone,” our platform’s emphasis on content-first learning, and our value-for-money ethos—and tailored their service accordingly.

The scope of work was comprehensive. Stellar Staff was tasked with handling a range of back-office tasks, including content uploads to our LMS, client profile creation and configuration, running QA checks on course modules, and supporting documentation workflows. They were also instrumental in helping us clean up and structure legacy data for smoother analytics integration. One of the standout deliverables was the development of a standardized onboarding checklist, which they not only executed for each new client but continuously optimized based on our internal feedback and evolving platform capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of their work was very tangible. Internally, our teams reported a noticeable improvement in operational bandwidth. Our implementation managers were no longer bogged down by routine data-entry or admin tasks and could focus more on meaningful client interactions and solution customization. Externally, the onboarding experience for our clients became much smoother and faster, which directly supported our customer satisfaction goals. We also saw fewer errors and rework on client setups, thanks to the consistency and attention to detail the Stellar Staff team brought to the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, I can’t speak highly enough about their professionalism. They operated with precision, providing daily progress updates and flagging issues early with suggested solutions. Even when we had to deal with unexpected changes—like last-minute client requirements or internal shifts in process—Stellar Staff handled everything calmly and efficiently. They used our existing communication channels and tools seamlessly, fitting into our workflows rather than requiring us to adapt to theirs.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really impressed me, however, was their ability to adapt and scale with us. As our platform introduced new features and our needs evolved, Stellar Staff didn’t skip a beat. They proactively trained their team on our latest updates and even suggested improvements that we hadn’t thought of ourselves. It became clear that they weren’t just executing tasks—they were invested in our long-term success.

Are there any areas for improvement or something Stellar Staff could have done differently?

Nothing, , working with Stellar Staff has been a tremendously positive experience. They’ve brought structure, consistency, and scalability to our back-office operations at a time when we needed it most. Their dedication, flexibility, and deep understanding of our business model have made them a valued partner. We continue to work with them and would wholeheartedly recommend their services to other growing companies who need dependable and intelligent operational support.