Name: Stellar Staff
Address: 260 Newport Center Drive #100, Newport Beach, United States, CA, 92660, US
Telephone: (888) 861-4424
Price range: < $25
Rating: 4.9

Hire The Best Virtual Assistants - Fast & Easy

The Easiest and Fastest Way to Hire Virtual Assistants! Interview and hire the best remote talent for your business! Starting at $1,599/month

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Newport Beach, CA
Year founded
Founded 2022

Service Lines

Back Office Outsourcing: 85%
Recruitment Process Outsourcing: 15%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 40%
Medical Billing Services: 20%
Claims Processing: 10%
Data Entry & Processing: 10%
Legal Outsourcing: 10%
Revenue Cycle Management: 10%

RPO Focus

Candidate Engagement & Management: 30%
Candidate Sourcing: 30%
Candidate Testing: 30%
Background Checks: 10%

Industries

Business services: 10%
Construction: 10%
Home Services: 10%
Medical: 10%
Consumer products & services: 5%
Contracting: 5%
Dental: 5%
Electric: 5%
HVAC: 5%
Information technology: 5%
Insurance: 5%
Legal: 5%
Roofing: 5%
Supply Chain, Logistics, and Transport: 5%
Utilities: 5%
eCommerce: 5%

Clients

Small Business (<$10M): 80%
Midmarket ($10M - $1B): 20%

Back Office Outsourcing Virtual Assistant Data Entry & Processing

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

Clients consistently highlight Stellar Staff's good value for cost and budget-friendly pricing. Specific project costs mentioned include a $10,000 investment for ongoing support and a $25,000 engagement for customer service. Overall, clients appreciate the high-quality service relative to the price.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 77 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Stellar Staff Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 5.0
Willing to Refer 4.9

Top Mentions

Review Highlights

Professionalism and Reliability

Stellar Staff's professionalism and reliability are consistently highlighted by clients. Their ability to deliver on promises and maintain high standards of service is a key strength.
Proactive and Professional Team

The team at Stellar Staff is noted for their professionalism, proactive approach, and ability to anticipate client needs. They often go above and beyond to ensure client success and satisfaction.
Improvements Needed in Initial Training

Some clients noted that initial training could be improved, particularly for specialized services. More cross-training sessions and detailed onboarding might accelerate the learning curve for complex roles.
Effective Use of Technology

Stellar Staff effectively employs technology, such as AI and CRM tools, to enhance their service delivery. This integration helps streamline operations and improve client interactions.
Effective Virtual Assistant Services

Clients have benefited from Stellar Staff's virtual assistant services, which have improved operational efficiency and allowed businesses to focus on core tasks. Their VAs are praised for their reliability and ability to integrate into teams.
Seamless Communication and Integration

Stellar Staff excels in communication and integration, often participating in clients' cultural and training programs to better align with their mission and values, which enhances the partnership experience.

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Stellar Staff Reviews

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Direct Marketing Other IT Consulting and SI Other Marketing
Other direct marketing
Confidential
July - Aug. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They promptly addressed any concerns or queries that arose during the project.”

Dec 26, 2023

Owner, Trading Company

T Tishchenko

Other industries
Lviv, Ukraine
1-10 Employees
Online Review

A trading firm hired Stellar Staff (formerly VA Support Now) to integrate a digital assistant into their website to improve user interaction. The assistant’s functions included answering queries and guiding users through the site.

Thanks to Stellar Staff's (formerly VA Support Now's) digital assistant, the client saw an uptick in user engagement. There were extended user sessions and interactions on their website. Customer satisfaction also improved. The team’s project management approach was truly commendable, resulting in a smooth partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of the company.

Describe what your company does in a single sentence.

Our company specializes in retail, financial services, etc and sought the expertise of VA Support Now to enhance our online presence through the integration of a digital assistant on our website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

We engaged VA Support Now with the specific goal of seamlessly integrating a digital assistant onto our website, aiming to improve user engagement, enhance customer support interactions, and streamline overall online user experience for our customers.

SOLUTION

How did you find VA Support Now?

Referral
Clutch Site

Why did you select VA Support Now over others?

Great culture fit
Company values aligned
Other

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with VA Support Now encompassed the comprehensive integration of a digital assistant onto the website. Key deliverables included:

Customized Digital Assistant Setup: VA Support Now tailored a digital assistant to meet specific needs, ensuring it aligns with our brand identity and user requirements.
User Interaction Enhancement: The digital assistant was designed to facilitate improved user interactions, providing assistance, answering queries, and guiding users through the website's features.
Integration Testing: VA Support Now conducted thorough testing to ensure the seamless integration of the digital assistant, identifying and resolving any potential issues to guarantee a smooth UX.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased User Engagement: The integration of the digital assistant led to a noticeable uptick in user engagement, as reflected in extended session durations and a higher frequency of user interactions on our website.
Enhanced Customer Satisfaction: Positive feedback and a reduction in customer queries indicated an improvement in overall customer satisfaction, with users finding value in the assistance provided by the digital assistant.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VA Support Now exhibited commendable project management throughout our collaboration with them. Their responsiveness to our needs was notable, as they promptly addressed any concerns or queries that arose during the project.

What was your primary form of communication with VA Support Now?

In-Person Meeting

What did you find most impressive or unique about this company?

What we found most impressive and unique about VA Support Now was their unwavering commitment to customization and client satisfaction. Their ability to deliver a solution that not only met but exceeded our expectations showcased a level of dedication and expertise that set them apart.

Are there any areas for improvement or something VA Support Now could have done differently?

While the overall experience with VA Support Now was positive, as with any project, there are always areas for potential improvement. One aspect that could be enhanced is the initial estimation of project timelines. Clearer communication about potential challenges or unexpected complexities could help manage expectations more effectively.

RATINGS

5.0

Call Center Services Email Marketing Other Digital Marketing Social Media Marketing
Answering services Virtual receptionist
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our virtual assistants are always on time, and we rarely have any complaints."

Aug 2, 2023

Former CMO, Advertising Firm

Anonymous

Advertising & marketing
Chicago, Illinois
11-50 Employees
Online Review
Verified

Stellar Staff (formerly VA Support Now) was hired by an advertising firm for their virtual marketing assistance and support. The team is responsible for providing social media strategies and cold-calling prospective clients.

Stellar Staff (formerly VA Support Now) strictly adheres to their timelines efficiently, much to the client's delight. The team is highly proactive from a project management standpoint, and internal stakeholders are particularly impressed with the vendor's work ethic.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CMO of an advertising & marketing company

Describe what your company does in a single sentence.

Shopify web development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

We needed a marketing assistant
Cold caller

SOLUTION

How did you find VA Support Now?

Online Search

Why did you select VA Support Now over others?

Close to my geographic location

How many teammates from VA Support Now were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2 scopes:

Marketing assistant, we needed someone to help our marketing team execute social and email strategies.
Cold calling b2b.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

are still working with them, they've done a great job, always delivering on their promises. Our virtual assistants are always on time, and we rarely have any complaints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each of their visas they say, has a project manager, or like a customer success manager, and hours his name is Erin has been extremely helpful. Basically every task we have he helps us with. the mathcing procces was super easy they sent us a folder of VAs and we picked 3 to interview. after interviews we were left with 2 awesome team members!

What was your primary form of communication with VA Support Now?

Virtual Meeting

What did you find most impressive or unique about this company?

their matching process

Are there any areas for improvement or something VA Support could have done differently?

There really isn't anything they need to improve on.

RATINGS

5.0

Call Center Services
Chat Support Services Email Support Services Phone Support Services Order Processing & Taking
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They deliver on their commitments on time and are prompt and responsive to our needs."

Aug 2, 2023

Owner, Little Andina

Karen Dawson

Consumer products & services
Los Angeles, California
1-10 Employees
Online Review

Stellar Staff (formerly VA Support Now) was hired by a handmade jewelry retailer for their customer service support. The team is responsible for managing the client's digital community and reputation, as well as content development.

The ongoing partnership has significantly improved customer engagement rates and online reputation, exceeding the client's business goals. Stellar Staff (formerly VA Support Now) establishes a seamless workflow, and internal stakeholders are particularly impressed with the vendor's dedication to excellence.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the owner of Little Andina

Describe what your company does in a single sentence.

We sell jewelery online - handmade

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

We hired VA Support Now to manage our e-commerce community, with specific objectives of improving customer engagement, promptly addressing customer queries, and enhancing our brand's online reputation.

SOLUTION

How did you find VA Support Now?

Referral
Clutch Site

Why did you select VA Support Now over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from VA Support Now were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work involved VSN providing us with a dedicated team of community managers. Their primary responsibilities included customer service, community engagement, and reputation management on our social media platforms and website. Key deliverables included responding to customer queries, engaging with the community through updates and interactive content, and enhancing the overall image of our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

improved customer engagement rates, faster response times to customer queries, and enhanced online reputation of our brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on their commitments on time and are prompt and responsive to our needs and inquiries.

What was your primary form of communication with VA Support Now?

Virtual Meeting

What did you find most impressive or unique about this company?

Their dedication to providing exceptional customer service and their ability to effectively engage with our community. Their understanding of our brand and communication style was remarkable.

Are there any areas for improvement or something VA Support Now could have done differently?

The sales call took 1 week to be booked, their team was busy at the time.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
$10,000 to $49,999
Apr. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed with the value they provide for my money."

Jul 27, 2023

Owner, Always Convert

Jay U.

Other industries
Los Angeles, California
1-10 Employees
Online Review
Verified

Stellar Staff (formerly VA Support Now) provides customer support services for a software company. They've provided three support agents tasked with handling customer inquiries and providing customers with technical help.

Stellar Staff (formerly VA Support Now) provides reliable, timely customer support, ensuring a smooth project. The team promptly addresses issues and concerns and communicates effectively. The value they provide for the client's money is outstanding.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Always Convert

Describe what your company does in a single sentence.

We provide CRM software to small-medium size business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

Customer Support

SOLUTION

How did you find VA Support Now?

Online Search

Why did you select VA Support Now over others?

High ratings
Close to my geographic location
Good value for cost

How many teammates from VA Support Now were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed to hire a team that would service my clients with customer support inquires and technical help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This is an ongoing position, I have 3 assistants from them - they are all great.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a dedicated manager who is there to answer all my questions 24/7

What was your primary form of communication with VA Support Now?

Virtual Meeting

What did you find most impressive or unique about this company?

I'm impressed with the value they provide for my money. I get really got people for a low price. Since I am not a big company it's extremely helpful.

Are there any areas for improvement or something VA Support Now could have done differently?

Honestly, anything I'd say would be nitpicking. They are very honed in on their service.

RATINGS

5.0

Showing 101-104 of 104 Reviews

Our Story

Stellar Staff wasn’t born in a boardroom — it was born from a crisis. When the world shut down, our founder hired one virtual assistant on a hunch. That one hire transformed his entire operation, helped him exit both businesses, and changed two lives — his and the VA’s. That’s the heart of Stellar Staff: creating two-sided success stories where clients scale effortlessly and VAs build powerful careers.

Locations (2)

260 Newport Center Drive #100 Newport Beach, CA, United States 92660

10 - 15

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Stellar Staff

Hire The Best Virtual Assistants - Fast & Easy

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Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Stellar Staff Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professionalism and Reliability

Proactive and Professional Team

Improvements Needed in Initial Training

Effective Use of Technology

Effective Virtual Assistant Services

Seamless Communication and Integration

Reviews mentioning:

Stellar Staff Reviews

Digital Assistant Integration for Trading Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Marketing Assistance for Advertising Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Support for Handmade Jewelry Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support Services for Software Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Location

Locations (2)

Contact

Connections

Additional Connections