Stellar Staff

BACKGROUND

Please describe your company and position.

I am the Marketer of PrimaRia

Describe what your company does in a single sentence.

Our companies specialized in the distribution of metal in defferent countries of the world. We help retail customers buy materialds at wholesale prices

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We need help in organizing work processes on one of the projects
• We were looking for a SEO specialist
• We were looking for a WordPress developer

SOLUTION

How did you find Stellar Staff?

• Online Search
• Other

Why did you select Stellar Staff over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

In total, we spent about 2/3 of the stated working hours.
We are completely satisfied with the results.
They helped us set up remote management solutions, and also hired competent specialists for the project
The main result of the work are:

• Well-designed internal processes
• Hired an excellent SEO specialist and great WordPress developer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website was created on Wordpress for selling metal. SEO-specialist gets to work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I havent complaints about the project managers. Everything was very fast and of high quality. Communication took place in a friendly atmosphere

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There was nothing supernatural or impressive. Stellar Staff`s team did their job efficiently and we are sincerely grateful to them for this

Are there any areas for improvement or something Stellar Staff could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Holistic Voice Coach of Holistic Voice Coach LLC

Describe what your company does in a single sentence.

Holistic Voice Coach, Keynote Concert Speaker, Author, Game Designer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Game Card Graphic Design
• ClickFunnels Design
• Video Editing
• Pamphlet Graphic Design

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pamphlet Design Funnel Design Video Editing Game Card Design

RESULTS & FEEDBACK

How did your relationship with Stellar Staff evolve?
The person who delivered poor work and mistreated me got fired and I'll now be receiving a full refund for the past issues I had with this company.
In what ways can they improve?
Be careful who you hire.
What advice do you have for clients with similar needs to yours?
Be careful to ask how a candidate responds when corrected about mistakes.

UPDATED REVIEW

This review was published on Feb 25, 2024

Karen Lyu
Voice Coach, Holistic Voice Coach LLC
Education
Chattanooga, Tennessee
1-10 Employees
Jan 2024 - Jan 2024
Less than $10,000
Verified

Project summary
A voice coaching company hired Stellar Staff to design a series of marketing materials. The team was responsible for pamphlet design, game card design, video editing, and funnel design.

Feedback summary
Stellar Staff was only able to accurately deliver the design for the pamphlet, much to the client's dismay. The team didn't adhere to the project's timelines, and internal stakeholders were particularly disappointed in the service provider's incompetence and lack of foresight.

BACKGROUND

Please describe your company and position.

I am the Holistic Voice Coach of Holistic Voice Coach LLC

Describe what your company does in a single sentence.

Holistic Voice Coach, Keynote Concert Speaker, Author, Game Designer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Game Card Graphic Design
• ClickFunnels Design
• Video Editing
• Pamphlet Graphic Design

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pamphlet Design Funnel Design Video Editing Game Card Design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Only Pamphlet was done CORRECTLY!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was late or incomplete.

What was your primary form of communication with Stellar Staff?

Virtual Meeting

What did you find most impressive or unique about this company?

They tried to train her to improve, when things went bad.

Are there any areas for improvement or something Stellar Staff could have done differently?

I WAS PROMISED A PARTIAL REFUND, WHICH I STILL HAVE NOT RECEIVED. I needed MORE than just an apologetic words.j

STAR RATINGS
Overall: 1
Quality: 2
Cost: 1
Schedule: 0
Willing to refer: 1

BACKGROUND

Please describe your company and position.

I am the CEO of Estate Entertainment

Describe what your company does in a single sentence.

We are dance and music business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Email creation and posting
• Social Media management
• Blog creation and Posting
• Assistance in business tasks

SOLUTION

How did you find Stellar Staff?

Other

Why did you select Stellar Staff over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar has been providing business consulting, helping with blogs, social media, website management, outreach, and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They are highly professional and willing to go above and beyond to aid in the growth of our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are extremely responsive

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication

Are there any areas for improvement or something Stellar Staff could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Bling

Describe what your company does in a single sentence.

We provide an AI powered All In One Customer Communication Platform for mid sized businesses around the globe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Handle our Customer Support
• Executive Assistant

SOLUTION

How did you find Stellar Staff?

• Referral

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Handling customer support and providing information to new clients.
• Doing Data entry and other admin related tasks

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• SLA to respond to our customers.
• Ability to close service issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ohh Yes! 100% of the time

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed by their speed and agility!

Are there any areas for improvement or something Stellar Staff could have done differently?

I wish they had launched sooner :)

BACKGROUND

Please describe your company and position.

I am the CEO of a digital agency

Describe what your company does in a single sentence.

We're a Digital Agency, we specialize on creating Web Solutions for small buisenesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Outsource Sales Management
• Hire Sales Manager

SOLUTION

How did you find Stellar Staff?

Referral

Why did you select Stellar Staff over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: 1) Recruitment Process: From the outset, Stellar Staff demonstrated a deep understanding of our agency's needs and culture. They meticulously crafted a comprehensive job description for the Sales Manager role, ensuring that it encapsulated our specific requirements. Their sourcing strategies were thorough, resulting in a pool of highly qualified candidates. Their screening process was discerning, presenting us only with individuals who were not only qualified but also aligned with our company ethos. 2) Sales Activities: During the interim period while the recruitment process was underway, Stellar Staff seamlessly managed our sales activities. Their expertise in sales strategies and lead generation was evident in the results they delivered. They effectively engaged with potential clients, nurturing leads and driving conversions. Their regular updates on sales performance were invaluable, providing us with insight into our revenue pipeline and opportunities for growth. Key Deliverables: - A meticulously crafted job description tailored to our agency's needs. - A pool of highly qualified candidates for the Sales Manager position. - Thorough screening and vetting process, ensuring alignment with our company culture. - Seamless management of sales activities, resulting in tangible growth and revenue generation. - Regular updates and reports on sales performance, enabling informed decision-making.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Stellar Staff yielded a range of measurable outcomes that include: 1) Successful Placement of Sales Manager: The most tangible measure of success from the project was the successful placement of a highly qualified Sales Manager. This individual not only met but exceeded our expectations, bringing with them a wealth of experience and a proactive approach to driving sales initiatives within our agency. 2) Improved Sales Performance: Throughout the three-month period during which Stellar Staff managed our sales activities, we experienced a notable improvement in sales performance. This was evidenced by an increase in leads generated, conversions made, and overall revenue generated during this time frame. 3) Enhanced Pipeline Management: Stellar Staff's diligent management of our sales pipeline resulted in greater efficiency and effectiveness in our sales processes. The pipeline became more streamlined, with leads being nurtured and progressed through the various stages of the sales cycle in a more systematic and organized manner. 4) Positive Feedback from Clients: Good feedback from clients served as an additional measure of success. Clients expressed satisfaction with the level of engagement, professionalism, and effectiveness of our sales efforts, which is a testament to the quality of service provided by Stellar Staff. 5) Quantifiable Performance Metrics: Stellar Staff provided regular updates and reports on sales performance, including key metrics such as lead conversion rates, average deal size, and sales velocity. These metrics demonstrated tangible progress and improvement over the course of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff demonstrated a highly organized and efficient project management approach throughout our collaboration. They employed a systematic methodology to ensure timely delivery of project milestones and responsiveness to our evolving needs. Timeliness in Delivering Items: 1) Initial Consultation and Planning: From our initial consultation, Stellar Staff outlined a clear timeline and roadmap for the project, including key deliverables and milestones. They meticulously planned each stage of the project, setting realistic deadlines and ensuring that expectations were clearly communicated. 2) Recruitment Process: During the recruitment process, Stellar Staff adhered closely to the established timeline, delivering items such as the job description, candidate shortlists, and interview schedules in a timely manner. Their proactive approach to sourcing and screening candidates ensured that the process remained on track and deadlines were met. 3) Sales Activities Management: Similarly, Stellar Staff managed our sales activities with precision and efficiency, ensuring that lead generation efforts, client engagements, and reporting were conducted in accordance with agreed-upon timelines. Their ability to adapt to changing market dynamics and optimize sales strategies in real-time contributed to the overall success of the project. Responsiveness to Our Needs: 1) Open Communication Channels: Stellar Staff maintained open and transparent communication channels throughout the project, enabling us to express our needs and concerns freely. They were readily available to address any queries or issues that arose, providing prompt responses and solutions to ensure our satisfaction. 2) Flexibility and Adaptability: In response to our evolving needs and feedback, Stellar Staff demonstrated a high degree of flexibility and adaptability. They were proactive in adjusting their approach and strategies as necessary, tailoring their services to meet our specific requirements and preferences. 3) Client-Centric Approach: Stellar Staff consistently prioritized our needs and objectives, adopting a client-centric approach in their project management. They regularly sought feedback and input from us, ensuring that their efforts were aligned with our goals and expectations. Overall Impression: Stellar Staff excelled in their project management, delivering items on time and responding promptly to our needs throughout the collaboration. Their commitment to professionalism, communication, and client satisfaction contributed significantly to the success of the project.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What was most impressive about Stellar Staff was their unwavering commitment to excellence and their ability to seamlessly integrate themselves into our operations as if they were an extension of our own team. Their personalized approach, attention to detail, and dedication to understanding our unique needs set them apart from other companies we've worked with in the past. Stellar Staff's proactive communication and responsiveness ensured that our project remained on track at all times, and their adaptability to changing circumstances demonstrated their agility and expertise in navigating complex situations. Additionally, their comprehensive understanding of both recruitment processes and sales strategies allowed them to provide invaluable insights and guidance throughout our collaboration. What truly stood out about Stellar Staff was their genuine passion for helping us achieve our goals. They didn't just fulfill their contractual obligations; they went above and beyond to ensure our success, acting as trusted partners every step of the way. Their commitment to delivering exceptional results and their unwavering dedication to client satisfaction truly set them apart and made them a pleasure to work with. Overall, it was Stellar Staff's unique blend of professionalism, expertise, and genuine care for our success that left a lasting impression on us. They didn't just meet our expectations; they exceeded them in every aspect, and for that, we are incredibly grateful.

Are there any areas for improvement or something Stellar Staff could have done differently?

While Stellar Staff provided exceptional service overall, there are a few areas where they could consider making improvements or adjustments for future collaborations: 1) Enhanced Candidate Pool Diversity: While the candidates presented by Stellar Staff were highly qualified and aligned with our requirements, we noticed a slight lack of diversity in terms of backgrounds and experiences. Encouraging a more diverse candidate pool could contribute to broader perspectives and innovative solutions within our team. 2) Greater Proactivity in Seeking Feedback: While Stellar Staff was receptive to feedback and always willing to address any concerns we raised, we believe they could take a more proactive approach in soliciting feedback throughout the collaboration. Regular check-ins or surveys could provide them with valuable insights into our evolving needs and preferences, enabling them to tailor their services more effectively. Overall, while these areas represent opportunities for improvement, they in no way diminish the outstanding service and value provided by Stellar Staff. We are confident that with their commitment to excellence and continuous improvement, they will further enhance their services and continue to exceed expectations in future collaborations.

BACKGROUND

Please describe your company and position.

I am the Owner of an advertising & marketing company 

Describe what your company does in a single sentence.

We provide services all over the world to advertise and popularize brands

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Adjust Online Chat
• Business Consulting
• Digital assistant for the clients

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

A detailed talent assessment report, highlighting strengths, weaknesses, and areas for development across our team. A series of custom training programs tailored to our specific needs in reputation management, complete with materials and post-training evaluation metrics. A comprehensive recruitment strategy document, including updated job descriptions, candidate evaluation criteria, and channels for talent acquisition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Stellar Staff brought about significant, measurable outcomes that clearly demonstrate the progress and success of our project aimed at enhancing our reputation management capabilities. Key outcomes include:

• Improved Employee Skill Levels: Post-training assessments showed a 30% improvement in employee skills related to client communication and crisis management, directly attributable to the custom training programs developed by Stellar Staff. 
• Increased Employee Engagement: Employee engagement scores, measured through regular surveys before and after the implementation of new engagement initiatives, saw a notable increase of 25%. This improvement in engagement has been linked to higher job satisfaction and reduced turnover rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management was a critical component of the success we experienced in our collaboration. Their approach was characterized by meticulous planning, transparent communication, and a strong commitment to meeting deadlines.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set Stellar Staff apart and left a lasting impression on us was their holistic and innovative approach to enhancing our reputation management capabilities. Several aspects of their service were particularly impressive and unique: 

• Deep Understanding of Reputation Dynamics: Stellar Staff exhibited an exceptional understanding of the intricacies involved in reputation management. They approached our project with a depth of insight that was both rare and invaluable, demonstrating not just technical proficiency but a nuanced grasp of reputation as a dynamic and multifaceted asset. 
• Customized Solutions: Unlike many firms that offer one-size-fits-all solutions, Stellar Staff stood out for their commitment to customization. They took the time to understand our specific challenges and goals, crafting tailored strategies and tools that addressed our unique needs. This bespoke approach ensured that the solutions implemented were not only effective but also fully aligned with our organizational culture and objectives.

Are there any areas for improvement or something Stellar Staff could have done differently?

While our experience with Stellar Staff was overwhelmingly positive and their impact on our project profound, a few areas could be enhanced to make their services even more exceptional: 

• Advanced Technology Integration: Although Stellar Staff provided innovative solutions tailored to our needs, further integration of advanced technologies could amplify their offerings. Incorporating cutting-edge AI and machine learning tools for data analysis and predictive modeling in reputation management strategies could offer deeper insights and more proactive solutions. 
• More Diverse Expertise: Stellar Staff's team brought significant expertise to our project. However, expanding their team to include specialists in newer areas of digital reputation management, such as social media analytics or blockchain for secure client feedback, could provide an even broader range of solutions to clients.

BACKGROUND

Please describe your company and position.

I am the Director of Operation of a food & beverage company 

Describe what your company does in a single sentence.

Food manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Outbound calls
• Data mining

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Diligently collected data and calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes,very much so. The project managers were wonderful to work with and delivered items in a timely and professional manner

What was your primary form of communication with Stellar Staff?

Virtual Meeting

What did you find most impressive or unique about this company?

Their customer service and fast replies were impressive

Are there any areas for improvement or something Stellar Staff could have done differently?

nothing

BACKGROUND

Please describe your company and position.

I'm an executive at Grow Greater

Describe what your company does in a single sentence.

Online Marketing Solutions for entrepeneurs, influencers and businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• get a general manager for my online business

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

Pricing fit our budget

How many teammates from Stellar Staff were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I was looking to hire a general manager for my online business, I have an agency that does social media marketing globally. I had trouble finding someone in the past so I reached out to Stellar Staff. The idea was to find someone responsible with lots of experience In managing a team. 

I wanted them to create their own KPis and my personal deliverables for them would be the growth of the company and how well we meet deadlines. I found the perfect candidates with hem and he has been with me ever since. I continue my relationship with Stellar because they also provide me with support whenever I need other help related to my employee, billing etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome was me having an employee on my team that I love that gets his job done and manages my other team members. Stellar helped find, interview and hire the perfect match.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had someone help me through the entire choosing, interviewing hiring and billing process. Amazing comapny.

What was your primary form of communication with Stellar Staff?

Virtual Meeting

What did you find most impressive or unique about this company?

Their step-by-step hiring process was one of a kind.

Are there any areas for improvement or something Stellar Staff could have done differently?

Honestly can't think of any right now.

BACKGROUND

Please describe your company and position.

I am an executive of Blaynk Unlimited

Describe what your company does in a single sentence.

Social Media Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• sales
• support team
• social media

SOLUTION

How did you find Stellar Staff?

Referral

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of worked included: supported business operations with daily tasks, grew my business by 200% and supported my back office

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Grew my business by 200%, enhanced our culture and implemented new systems and processes that we never had

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management always delivered within a timely and agreed upon manner, very dependable. Thorough and consistent communication via apps/emails. Quick problem solvers and solution focused!

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The caliber of talent who work with you and their hands-on experience is impressive.

Are there any areas for improvement or something Stellar Staff could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Executive of a publishing house

Describe what your company does in a single sentence.

providing invaluable assistance in conducting market research

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
Market Research

SOLUTION

How did you find Stellar Staff?

• Online Search
• Referral

Why did you select Stellar Staff over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

First and foremost, the high level of professionalism and expertise of the team working on our project is worth noting. They demonstrated a profound understanding of our industry and goals, enabling the development of research tailored precisely to our needs. Each stage of the work was carefully planned, and the results were presented in a convenient format.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

assistance in market research, which reduces costs and increases efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything is accomplished perfectly and on time

What was your primary form of communication with Stellar Staff?

Virtual Meeting

What did you find most impressive or unique about this company?

they are the best of all, cause we chose from many

Are there any areas for improvement or something Stellar Staff could have done differently?

their communication with us was perfect which is amazing everything else is also top notch