Stellar Staff

BACKGROUND

Introduce your business and what you do there.

I’m the head of international business at FusionDetails LLC, an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed help with customer service outsourcing.

SOLUTION

What was the scope of their involvement?

Stellar Staff provided us with call center services. We wanted a call center service to help us reply to our customers when they needed us. Stellar Staff helped us by contacting our customers through phone calls, emails, and Google Meet to solve any problems they had.

What is the team composition?

Three people worked with us, including a project manager.

How did you come to work with Stellar Staff?

We found them on Clutch.

How much have you invested with them?

We invested $10,000.

What is the status of this engagement?

We worked together from September–December 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customer satisfaction increased by over 30%. Stellar Staff gave us good, positive credibility. They met our expectations.

How did Stellar Staff perform from a project management standpoint?

They always delivered the project on time and communicated well through emails and Google Meet.

What did you find most impressive about them?

They provided the perfect service for our customers, who were happy and pleased with the service.

Are there any areas they could improve?

No, there wasn’t anything.

Do you have any advice for potential customers?

Let Stellar Staff know about any problem you have, and they’ll solve it.

BACKGROUND

Please describe your company and position.

I am the Director - Business Process Operations of TK Elevator

Describe what your company does in a single sentence.

TKE blends safety, reliability, and innovation to create cutting-edge solutions that redefine how we move. Our dedicated teams engineer, manufacture, install, modernize, and service elevators, escalators, walkways, passenger boarding bridges, and residential lifts. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Our goal in hiring Stellar Staff was to reinforce our customer support operations by outsourcing the initial customer service layer without compromising our brand standards or technical accuracy. We specifically needed a team that could handle high volumes of incoming queries related to elevator servicing, IoT system status updates, spare part tracking, and troubleshooting coordination, all while acting as a knowledgeable and professional first point of contact.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff was brought in to manage customer service across multiple communication channels primarily email, live chat, and phone calls. Their tasks included responding to inquiries about installation progress, field technician scheduling, ticket generation, warranty verification, and digital solution access, particularly concerning our IoT-based platforms like MAX and AGILE.

They were also trained to understand our range of elevator systems (TWIN, MULTI, EOX), enabling them to effectively triage requests and escalate appropriately. What set this project apart was the depth of knowledge required. To prepare, Stellar Staff conducted a shadowing period where their agents sat in on live calls, reviewed internal training modules from our SEED campus, and practiced using our support dashboards under supervision.

Key deliverables included the development of a centralized FAQ and knowledge base tailored to regional nuances (particularly for our European and North American clients), daily reports summarizing customer touchpoints, and real-time CRM integration to ensure ticket data was accurately routed to the corresponding operations team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were immediately tangible. Not only did response times improve, but customer satisfaction surveys began reflecting the benefits of a more attentive and coordinated support front. We received unsolicited feedback from several building managers and municipal partners noting how professional, courteous, and informed the new support team sounded.

One memorable scenario involved a high-profile commercial complex in London experiencing intermittent IoT connectivity issues during off-hours. The Stellar Staff agent on duty coordinated flawlessly between our MAX engineering team and the on-site maintenance crew. They stayed on the line, updated both teams in real time, and followed up post-resolution to confirm stability. That level of commitment and communication stood out not just to us internally, but to the client, who sent in a commendation letter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management perspective, Stellar Staff was punctual, proactive, and transparent. Weekly syncs were always productive, with clear agenda-setting and action-tracking. When we needed to make sudden adjustments to the workflow such as during a high-volume rollout of EOX in South America they responded with flexibility and professionalism, quickly reallocating resources to meet the spike in queries.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how seriously Stellar Staff took the responsibility of representing our brand. They understood that in the world of vertical transportation, delays or miscommunication can have serious implications. Their team didn’t just meet expectations they adopted our mindset. Their agents mirrored the engineering-first culture we’re proud of, always seeking to understand the “why” behind a client’s concern before responding.

They also initiated quality improvements of their own. For example, after analyzing patterns in incoming requests, they suggested changes to our appointment confirmation templates, leading to fewer missed technician visits. This kind of initiative went well beyond the typical scope of outsourced support.

Are there any areas for improvement or something Stellar Staff could have done differently?

If there’s an area for enhancement, it would be around their technical ramp-up. While their enthusiasm was clear from day one, the sheer complexity of our systems meant there was a learning curve in the first few weeks. We addressed this together by expanding their exposure to our internal engineering documentation and conducting quarterly refresher trainings. The improvement was steady and commendable.

BACKGROUND

Please describe your company and position.

I am the Partner at Cue Insights. 

Describe what your company does in a single sentence.

Cue Insights is an independent, globally capable, full service marketing research agency. We deliver CUES to brilliant decisions by uniquely integrating market research mastery and communication excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We sought a partner who not only had the technical capabilities to bring this vision to life but also understood the nuanced challenges of health tech in a regulated environment. After an exhaustive vetting process, we partnered with Stellar Staff Infotech for their strong track record in custom software development, particularly in domains that demand high levels of precision, responsiveness, and scalability.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Referral

Why did you select Stellar Staff over others?

• High ratings
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of the Cue Insights Health Platform, featuring personalized dashboards for users and providers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from this project have been transformative for us.

From a technical standpoint, the system they delivered exceeded our expectations in both functionality and performance. Our platform now seamlessly weaves disparate pieces of medical data into a cohesive story, giving users the ability to derive real-time insights into their health journey. For clinicians, the POC HealthJournal system has streamlined patient education significantly, reducing time spent explaining conditions while improving patient understanding and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was stellar—no pun intended. Deliverables arrived on time, often ahead of schedule, and communication was transparent and proactive. We especially appreciated the weekly syncs where they didn’t just provide status updates, but actively participated in strategic discussions around product growth and user experience. When urgent pivots were needed (such as adapting to new compliance guidelines mid-project), they adapted quickly and without disruption.

What was your primary form of communication with Stellar Staff?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive was their ability to maintain engineering excellence while deeply empathizing with the end-user experience. Their design team collaborated with us not as service providers, but as genuine partners—often suggesting improvements we hadn’t considered ourselves. The result was not just a functioning platform, but a polished, intuitive, and robust system that felt thoughtfully crafted.

Are there any areas for improvement or something Stellar Staff could have done differently?

If we had to note any area for improvement, it might be around documentation. While they did provide detailed handover materials, some of the architectural diagrams and technical notes could have been structured a bit more for non-developer stakeholders. However, when we raised this, they immediately took action and delivered a tailored documentation set for our internal product managers, which we truly appreciated.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development of OpsVeda

Describe what your company does in a single sentence.

OpsVeda is an industry leader in operational intelligence, delivering actionable insights to empower businesses in an ever-evolving global market. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• . The specific goal was to have Stellar Staff build a frontline support team that could serve as an extension of our in-house experts—handling client inquiries, resolving technical questions, and guiding users through key platform features, while also escalating critical issues with appropriate context and priority.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included multi-channel support across email, chat, and ticketing systems. Key deliverables from Stellar Staff included building an internal knowledge base from scratch to onboard new support reps faster, assisting with user onboarding webinars, managing issue triage and ticket classification, and identifying patterns in client feedback that we could translate into platform enhancements. One of their particularly helpful contributions was documenting recurring support cases that our product team later used to develop new self-service features, such as a dynamic data mapping tool

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was both immediate and lasting. Our support ticket backlog reduced noticeably within the first month. More importantly, our customer satisfaction surveys reflected a growing appreciation for the clarity and professionalism of responses. One client even noted in their feedback that they felt “listened to and understood” when they reached out with a concern about data visibility in a custom dashboard. That particular issue was complex, involving layered permission settings and API behavior but Stellar Staff handled it patiently, consulted our engineering team where needed, and followed up until it was resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was consistently proactive. Tasks were delivered on time, status updates were never delayed, and communication was seamless. What we appreciated most was how they maintained context during escalations—each handoff was well-documented, so our internal team didn’t need to ask follow-up questions or retrace steps. They also hosted bi-weekly sync calls with our support manager, ensuring alignment on KPIs, response quality, and any upcoming product changes.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What’s most impressive about Stellar Staff is their ability to blend technical skill with customer empathy. Our platform is data-intensive and used by professionals across supply chain, finance, and executive roles. Stellar Staff’s team could communicate technical information in ways that matched the user’s knowledge level—whether it was walking an operations manager through a missed alert condition or helping a new client configure inventory buffers.

Are there any areas for improvement or something Stellar Staff could have done differently?

No, our experience with Stellar Staff has been exceptional. They’ve not only met our expectations—they’ve become an integrated part of our support ecosystem. Their professionalism, dedication to quality, and ability to adapt to our technical needs make them an invaluable partner. I would not hesitate to recommend Stellar Staff to other SaaS or AI-driven companies that need thoughtful, capable customer service at scale.

BACKGROUND

Please describe your company and position.

I am the Senior Global Strategy Manager of primeNumber Inc.

Describe what your company does in a single sentence.

primeNumber, Inc offers a fully managed data platform called "trocco," which is delivered as a SaaS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We partnered with Stellar Staff with the objective of building a dedicated customer support team that could provide first-line technical support for our SaaS product.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered Tier 1 and selected Tier 2 technical support, real-time troubleshooting, escalation management, customer follow-ups, and knowledge base content suggestions. Key deliverables included response templates for recurring issues, weekly ticket audit reports, and customer satisfaction feedback analysis. They also developed internal FAQs to support new agent training and suggested optimizations for how we structured help center content based on the types of queries they were seeing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In terms of measurable outcomes, the results were evident almost immediately. Our average first-response time dropped significantly during peak hours, and customer satisfaction scores began to improve as users reported more timely and useful responses. One notable example was during the roll-out of our new reverse ETL connectors. The Stellar Staff team took the lead on supporting customers through setup and configuration, reducing the burden on our engineering team and smoothing out the launch. Their ability to learn and explain technical workflows impressed even our more experienced data teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was another standout element. Stellar Staff delivered everything on time and maintained clear, consistent communication with our operations lead. Weekly review meetings kept us aligned on goals, and they were proactive in identifying areas of friction—such as identifying a recurring connector misconfiguration issue that was happening across multiple clients. They didn’t just report the problem—they suggested a solution, which we eventually implemented into the product UI.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Stellar Staff was their technical learning agility and attention to nuance. Our product is not simple—it requires understanding data schemas, API configurations, and workflow behaviors. Yet the agents not only understood the product, they became true advocates for our users. Their tone was professional yet friendly, and they adapted to our brand voice effortlessly. In one case, a customer who was struggling to set up a transformation task across multiple data sources shared unsolicited praise for how “calm, precise, and helpful” the Stellar Staff agent was in guiding them through a fairly advanced setup.

Are there any areas for improvement or something Stellar Staff could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the SVP, People & Culture of CheapOair

Describe what your company does in a single sentence.

CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We turned to Stellar Staff with the objective of expanding our customer support capacity while ensuring consistency in service, faster response times, and empathetic assistance for often stressed-out travelers. The goal was not just answering inquiries—it was delivering peace of mind during one of the most sensitive customer journeys: travel.

SOLUTION

How did you find Stellar Staff?

Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included managing live chat and email support during both peak and off-peak hours, delivering Tier 1 and Tier 2 customer assistance such as confirming flight details, modifying bookings, and handling escalations. They managed escalation cases for time-sensitive issues like missed flights or visa complications, and provided soft skills training to align their communication style with our brand’s tone—friendly, informed, and calming. One particularly valuable deliverable was their quick-reference library based on our top FAQs, which significantly reduced resolution time and improved customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a short period, we observed a reduction in ticket backlogs and faster turnaround times, especially during international peak hours when our internal teams were unavailable. Travelers began reporting shorter wait times and greater satisfaction in post-interaction surveys. We also saw a marked improvement in first-touch resolution. Stellar Staff agents were empowered to solve problems efficiently, which reduced the need for escalations and helped restore customer confidence during disrupted travel plans. A memorable example was during a severe winter storm that grounded flights across the U.S. Stellar Staff handled the overflow support with admirable composure, keeping customers informed and calm while helping them rebook and make alternate arrangements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff’s project management was exemplary. They maintained transparent and consistent communication with our internal leads. Weekly syncs allowed us to review KPIs, assess ticket trends, and fine-tune the support playbook. When we rolled out a new flight bundling feature, Stellar Staff quickly onboarded their team on the updated workflows and even helped us identify confusing UX issues based on real-time customer feedback. Their response to urgent requests was consistently fast. Whether we needed additional support during a holiday spike or emergency escalation handling during a system outage, they were responsive, available, and effective.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive was their deep commitment to becoming a seamless extension of our team. They didn’t feel like a third-party vendor; they felt like colleagues invested in our mission. Their adaptability stood out. Travel is unpredictable—flights get canceled, rules change, passengers panic. Stellar Staff agents handled complex, emotionally charged situations with calm professionalism. They frequently went the extra mile to reassure customers and even offered follow-up messages after resolving issues, which added a thoughtful human touch.

Are there any areas for improvement or something Stellar Staff could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the CMO of Claspo

Describe what your company does in a single sentence.

As a company in the Internet Publishing space, Claspo’s mission is to help businesses increase conversions through easy-to-create, high-performing pop-ups. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We needed a partner that could help us scale our customer service operations without sacrificing quality. The goal was to offer real-time, friendly, and highly knowledgeable support across chat, email, and ticketing systems while ensuring consistency with our brand voice and tone.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff stepped in to provide a full-scale customer service outsourcing solution. What stood out immediately was how quickly they embedded themselves into our systems and culture. Rather than treating this like a basic support project, they approached it like a true customer experience partnership.

Their initial onboarding process was extremely thorough. They reviewed our entire knowledge base, documented dozens of internal use cases, and even created mock customer tickets based on our typical user personas. Their agents were trained not just on the product features, but on our customers' behaviors and common objections—like confusion around display rules, A/B testing pop-ups, or integration with third-party tools.

The scope of work included handling all Tier 1 support via Intercom (chat and email), categorizing technical queries for escalation, documenting customer pain points for our product team, and monitoring usage trends that could signal onboarding gaps.

One particularly valuable deliverable was the creation of response templates tailored to different customer segments (e.g., agencies, e-commerce sites, bloggers). These weren’t generic canned responses—they felt custom-built to match our voice: supportive, upbeat, and clear.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Stellar Staff brought about noticeable and meaningful improvements to our customer service landscape. Our average first-response time dropped significantly, especially during evenings and weekends, which used to be weak spots for us. More importantly, the quality of responses became more consistent. We received fewer repeat questions because customers were getting clearer and more actionable guidance the first time.

One standout moment came during a new product feature launch that was causing a spike in confusion around targeting settings. Without being prompted, Stellar Staff’s team flagged the pattern, offered to update the relevant knowledge base article, and even provided a mini internal FAQ for our team. Their initiative saved us time, but more importantly, helped calm a wave of potential frustration from our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Stellar Staff was extremely responsive and dependable. We had weekly syncs to review feedback loops, ticket trends, and performance metrics. They adapted well when we changed tools (moving from Zendesk to Intercom), and handled the transition seamlessly. Their team leads were proactive, suggesting process improvements like automating certain chat flows and tagging feedback for our UX team.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with Stellar Staff was their alignment with our brand and user experience philosophy. It didn’t feel like they were reading from a script. They communicated with empathy and clarity, even when dealing with frustrated or technically-challenged users.

We also appreciated their flexibility. For example, when we had a flash promotion that unexpectedly drove thousands of new users to the platform, their team didn’t blink—they scaled up hours and coverage within a day and even volunteered to work outside the original scope to manage the influx.

Are there any areas for improvement or something Stellar Staff could have done differently?

Nothing to say

BACKGROUND

Please describe your company and position.

I am the Chief Strategy Officer of FuseBase

Describe what your company does in a single sentence.

FuseBase is pioneering the use of AI copilots specifically tailored for Professional Services to streamline operations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Our goal was to maintain a high standard of service while allowing our in-house teams to stay focused on strategic development and AI engineering. That’s when we turned to Stellar Staff.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff’s approach was exactly what we needed: structured, adaptive, and incredibly thorough. During the onboarding phase, their team conducted a deep dive into our workflows, asking sharp questions about everything from how we assign AI pilot tasks to how our clients communicate with our support team. They were not afraid to challenge inefficiencies and offered process insights that helped us optimize our backend, even before they started delivering outputs.

Their responsibilities included standardizing and maintaining our knowledge base, organizing and tagging large volumes of client feedback data, updating CRM entries and usage reports, and preparing client-specific documentation for onboarding and training. They also supported our QA team with test result documentation and version tracking, which proved crucial as we iterated our platform at a fast pace.

Stellar Staff worked across multiple tools—Notion, HubSpot, Jira, ClickUp, and Slack—and learned our internal tagging conventions and process hierarchies rapidly. What stood out was how quickly they grasped the intricacies of working within a tech environment that changes weekly, if not daily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The benefits of working with Stellar Staff showed up in both tangible and intangible ways. On the operational side, our internal teams gained back time that was previously spent chasing down data discrepancies or manually formatting documentation. We saw a noticeable improvement in the consistency and availability of client-facing materials, which translated into smoother onboarding experiences and fewer support tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Stellar Staff delivered consistently. They created internal dashboards for tracking task completion, flagged blockers in real time, and coordinated closely with our operations manager to ensure priorities were constantly aligned. Even when we pivoted mid-sprint or added urgent deliverables, they adapted quickly and rebalanced without complaint.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to act not just as a service provider, but as a thought partner. Stellar Staff didn’t just execute—they brought attention to potential gaps in process flow, inconsistencies in document templates, and even suggested automation opportunities we hadn’t yet explored. Their attention to detail, paired with a deep sense of ownership, made them feel like a natural extension of our team.

Are there any areas for improvement or something Stellar Staff could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Scrambly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed help with customer service outsourcing.

SOLUTION

What was the scope of their involvement?

Stellar Staff provides outsourced customer support to manage email tickets on Fridays to ensure efficient ticket handling and high-quality customer service, and Google Meet calls. The team ensures efficient ticket handling and high-quality customer service. Our specific goal is to facilitate and improve our customer support and satisfaction strategy. Stellar Staff has also helped us create scripts.

What is the team composition?

We work with four people from their team.

How did you come to work with Stellar Staff?

I was looking for a company that could help us with customer service, so I started looking online. When I was looking for them, I found them on Clutch and saw that they had good ratings.

How much have you invested with them?

We've spent $15,000 so far.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stellar Staff did a great job providing customer support agents to handle our in-house guests on Fridays. The team quickly got up to speed with our processes and maintained a friendly, professional tone when interacting with our customers. Stellar Staff has met all our expectations, involving tickets on time and keeping our customers happy. The team is reliable and has helped make our support operations smooth. Our customer satisfaction has increased by over 30%.

How did Stellar Staff perform from a project management standpoint?

They manage the project well, deliver everything on time, and are responsible. We use Google Meet to communicate.

Are there any areas they could improve?

I can’t think of anything they can improve on.

Do you have any advice for potential customers?

Provide what you need in detail and call them anytime there is an issue. They’ll solve it properly.

BACKGROUND

Please describe your company and position.

I am the Owner of Alpha & Omega Services

Describe what your company does in a single sentence.

We are a home services company that services and installs chimneys, furnace ducts and dryer vents and HVAC installation and repair

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Marketing

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Great culture fit
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Primarily Social Media Marketing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Denise's social media work resulted in new client leads and actual work in the field

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Both Denise and Ariane delivered project measurables on time with continual collaboration 

What was your primary form of communication with Stellar Staff?

Virtual Meeting

What did you find most impressive or unique about this company?

The kindness and professionalism of every teammate were impressive.

Are there any areas for improvement or something Stellar Staff could have done differently?

Set up a calendar meeting with client to plan a 1 year initiative, drawing on experience from other service businesses