Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships.
Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care.
Moneypenny USA offers competitive pricing, with costs ranging from $40 to $40,000 depending on service scope. Monthly fees average around $300, providing significant value for small to medium-sized businesses seeking reliable call handling and customer service.
This summary is based on verified Clutch reviews.0 selected
"They’ve done a great job so far and has provided lots of help for our team."
"I have been able to receive calls or messages around the clock."
"It has helped us connect with customers after hours and while out of the office."
"The performance has been really good and it has saved us labor fee for a receptionist."
"Makes it easy for your company to do more work without answering the phone."
"Their performance is great!"
"Everything about it makes it great."
"They've benefitted us by making our employees more productive."
"It handles functions that would normally entail an employee."
"It records the messages accurately without losing any customer information."
Showing 41-50 of 53 Reviews
Moneypenny was born out of frustration with the missed opportunities holding businesses back. Today, our unrivalled people and AI represent tens of thousands of businesses across the U.S. and UK, fulfilling customer needs seamlessly and delighting them, every time.
Over the past decade, Moneypenny has brought together VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice answering providers as part of our US growth strategy. Today, we proudly operate as Moneypenny.
People & AI fulfill caller's needs 24/7
Our brilliant people, AI, or both answer and fulfill your caller needs. AI for efficiency and people when conversations require empathy and a human touch. This hybrid approach allows for personalized conversations that align with you brand while providing the expert level of support customers need.Verified means Clutch independently confirmed Moneypenny USA is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.
| Business Entity Name | VoiceNation, LLC |
| Source | Georgia Secretary of State |
| Jurisdiction of Formation | Georgia |
| Date of Formation | January 15, 2002 |
| Status | Active |
| Last Updated | January 19, 2022 |
| ID | 0203233 |
| International Credit Risk Assessment | Low Risk |
| Source | Creditsafe |
| Last Updated | January 19, 2022 |
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