Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships.
Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care.
Moneypenny USA offers competitive pricing, with costs ranging from $40 to $40,000 depending on service scope. Monthly fees average around $300, providing significant value for small to medium-sized businesses seeking reliable call handling and customer service.
This summary is based on verified Clutch reviews.0 selected
"The performance has been up to expectations and very good."
"The company performs well and I never miss a call or important message."
"With Voice Nation the amount of complaints has dropped significantly. "
"The performance has been good."
"The company helps with overflow of calls and when we have meetings."
"It's affordable, reliable, and cost effective."
"Money Penny is a great company and couldn't ask for a better job to be done! "
"It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."
"I think our answering service [Voice Nation] has the quality that enhances our business needs."
"We use the live answering service and we are extremely satisfied."
Showing 21-30 of 53 Reviews
Moneypenny was born out of frustration with the missed opportunities holding businesses back. Today, our unrivalled people and AI represent tens of thousands of businesses across the U.S. and UK, fulfilling customer needs seamlessly and delighting them, every time.
Over the past decade, Moneypenny has brought together VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice answering providers as part of our US growth strategy. Today, we proudly operate as Moneypenny.
People & AI fulfill caller's needs 24/7
Our brilliant people, AI, or both answer and fulfill your caller needs. AI for efficiency and people when conversations require empathy and a human touch. This hybrid approach allows for personalized conversations that align with you brand while providing the expert level of support customers need.Verified means Clutch independently confirmed Moneypenny USA is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars.
| Business Entity Name | VoiceNation, LLC |
| Source | Georgia Secretary of State |
| Jurisdiction of Formation | Georgia |
| Date of Formation | January 15, 2002 |
| Status | Active |
| Last Updated | January 19, 2022 |
| ID | 0203233 |
| International Credit Risk Assessment | Low Risk |
| Source | Creditsafe |
| Last Updated | January 19, 2022 |
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