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Go Answer

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Go Answer is a leading bilingual outsourced solution for companies of all shapes and sizes. We provide live, virtual receptionist and legal intake services to thousands of small businesses and professionals, 24/7/365.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    1,000 - 9,999
  • Locations
    Garden City, NY
  • Year founded
    Founded 2012
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

2 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)

1 Locations

  • Garden City , NY

Service Lines
Call Center Services
70%
Customer Service Outsourcing
30%
Select Focus Area
Inbound Services
Answering services
40%
Inbound appointment scheduling
30%
Virtual receptionist
30%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Legal
40%
Business services
30%
Financial services
10%
Medical
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 1.8 /5

What Clients Have Said

Go Answer offers a range of pricing structures, with costs around $420 per month for 500 minutes, and clients report savings of up to $1,500 monthly. Investment varies, with some clients spending $5,000 to $100,000, reflecting good value for cost.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 14 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Go Answer Review Insights

Overall Review Rating

4.3
  • Quality 1.9
  • Schedule 1.9
  • Cost 1.8
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Cost-Effective Solutions

    Go Answer's services have helped clients reduce costs significantly, with some reporting savings as high as 66% compared to previous vendors. This highlights their cost-effective approach to call center services.

  • Reliable Call Handling

    Go Answer is noted for its reliability, particularly during peak call volumes. Clients value the low abandon rates and quick response times, which are crucial for maintaining customer satisfaction.

  • Need for Improved Training Transparency

    Clients have suggested improvements in transparency regarding training processes. Sharing training methodologies could enhance communication and reduce error rates in call handling.

  • Professional and Empathetic Staff

    The professionalism and empathy of Go Answer’s representatives are highly regarded. Clients appreciate the level-headed handling of calls, especially in complex or emotional situations.

  • Effective Project Management

    Clients commend Go Answer for their excellent project management skills, highlighting efficient communication and the ability to meet client needs promptly.

  • Improved Lead Quality

    Clients report a substantial increase in lead quality after partnering with Go Answer. The service contributes to higher conversion rates and enhances the perception of professionalism and care within their businesses.

Go Answer Reviews

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Go Answer Never Misses a Call

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has benefited greatly by allowing our business to never miss an incoming call."

Jun 22, 2017
Manager, Other
Anonymous
  • Real estate
  • Bridgeton, Missouri
  • 11-50 Employees
  • Survey Response

After Hours Answering For Financial Services

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"We use their 24/7 phone answering with no complaints."

Jun 22, 2017
President, Administration
Anonymous
  • Financial services
  • Park Forest, Illinois
  • 11-50 Employees
  • Survey Response

Beyond Expectations Customer Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"They provide excellent customer service and fast setup."

Jun 22, 2017
Manager, Business Development
Anonymous
  • Business services
  • Nashville, Tennessee
  • 201-500 Employees
  • Survey Response

Intuitive and Easy to Use Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Well above standards we have experienced previously with another brand we had used."

Jun 22, 2017
Vice President, Finance
Anonymous
  • Business services
  • Santa Ana, California
  • 501-1,000 Employees
  • Survey Response

Live Agents and Email Answering for Retail Firm

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has been great so far and our customers seem to enjoy using it, I’ve had repeat customers because of this answering service."

Jun 22, 2017
President, Administration
Anonymous
  • Retail
  • Flushing, New York
  • 51-200 Employees
  • Survey Response

Fantastic Service and No Call Queues

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"There is now usually never a queue and all the representatives are much happier."

Jun 21, 2017
Director, IT
Anonymous
  • Education
  • Pound, Virginia
  • 1,001-5,000 Employees
  • Survey Response

Showing 11-16 of 16 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
16
Overall Review Rating
4.3
Source
Clutch
Last Updated
April 11, 2025

Business Entity

Business Entity Name 1888GOANSWER, LLC
Source New York Department of State
Jurisdiction of Formation New York
Date of Formation July 11, 2016
Status Active
Last Updated November 2, 2021
ID 4975203

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated January 1, 2022
Learn More About The Clutch Verification Process

Locations (1)

401 Franklin Ave Garden City, NY, United States 11530

6 - 9

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