Albris Group

BACKGROUND

Please describe your company and position.

I am the Director of Paramount Legal Services

Describe what your company does in a single sentence.

Legal services, specilising in will writing, estate planing, probate and other related legal work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Albris Group to accomplish?

• Support and drive growth
• Improve efficiency and performance
• Generate new clients

SOLUTION

How did you find Albris Group?

• Referral
• Other

Why did you select Albris Group over others?

Referred to me

How many teammates from Albris Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Albris to manage key operational functions for our legal services company, including customer service, accounting, and legal support. This decision has significantly improved our efficiency, client satisfaction, and cost-effectiveness.

Customer Service
The team at Albris handled all client communication channels, including inbound and outbound calls, email support, and live chat. Their team ensured prompt, professional responses, which helped reduce our client query response time by 35% and increased client retention by 28%. They also implemented regular client feedback surveys to ensure satisfaction.

Accounting Services
The BPO provider managed our financial processes, including accounts payable and receivable, payroll processing, financial reporting, and tax filing. They provided accurate monthly financial statements, ensured timely payroll, and reduced errors in tax filings, which led to smoother operations and better cash flow management.

Legal Support
While we handled the core legal work, Albris supported us with document management, legal research, client onboarding, and paralegal services. They organised legal documents efficiently, provided timely case research, and streamlined client onboarding, allowing our attorneys to focus on higher-value tasks.

Results and Benefits
Partnering with the Albris has allowed us to streamline operations, reduce overhead costs, and improve internal efficiency. The customer service team enhanced client engagement, accounting services ensured financial accuracy, and legal support freed up our lawyers to focus on casework. These improvements led to higher client satisfaction, better retention rates, and significant cost savings.

Overall, the collaboration has been transformative for our company, and we highly recommend this Albris to other legal services firms seeking to optimise their operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They turbocharged our applications process, increasing it by an impressive 60%. On top of that, our customer satisfaction soared, with scores increasing by 28%. Their support truly elevated our operations and kept clients happy. Additionally, they imroved overally efficiency, reduced accounting errors and supported our legal department, so they could better manage their time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team stayed focused, keeping us informed without unnecessary details. They adapted quickly to changes, consistently met deadlines and efficiently coordinated resources across multiple time zones.

What was your primary form of communication with Albris Group?

Virtual Meeting

What did you find most impressive or unique about this company?

They effortlessly handled support accross a range of speacialist areas, finding the right people and skills we needed. Their attention to detail was outstanding—from delivering marketing campaigns, keeping clients updated and exceeing targets.

What truly set them apart was how quickly they became experts in our business. They provided insightful solutions that demonstrated a deep understanding of our goals and challenges. They weren’t just following scripts or templates—they were true partners in our success.

Are there any areas for improvement or something Albris Group could have done differently?

N/A