Name: WOW24-7
Address: 571 S. Washington, Afton, United States, WY, 83110, US
Telephone: +18555681165
Price range: < $25
Rating: 4.8

Experience Centers Powered by Enterprise AI

WOW24-7® redefines customer support and CX outsourcing through its Experience Center model, combining human expertise, enterprise-grade Automation & AI, Best-in-Class CX tech stack, and continuous improvement methodologies to deliver guaranteed efficiency gains, perpetual cost saving, and CX operational excellence.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Afton, WY
Year founded
Founded 2016

Service Lines

Customer Service Outsourcing: 65%
Call Center Services: 25%
IT Staff Augmentation: 10%

Select Focus Area

Inbound Services

Answering services: 90%
Inbound appointment scheduling: 10%

Customer Service Outsourcing

Email Support Services: 30%
Phone Support Services: 30%
Chat Support Services: 25%
Order Processing & Taking: 15%

Outbound Services

Customer Surveys & Market Research Calls: 50%
Third party verification: 50%

Industries

Information technology: 30%
eCommerce: 30%
Retail: 20%
Education: 10%
Hospitality & leisure: 10%

Clients

Small Business (<$10M): 100%

Customer Service Outsourcing Call Center Services Email Support Services Phone Support Services Chat Support Services

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

WOW24-7 is praised for their cost-effective solutions and good value for money across various projects. Clients report spending between $10,000 to $30,000, highlighting affordability and flexibility in pricing. Overall, they deliver quality support while maintaining budget alignment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 21 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

WOW24-7 Review Insights

Overall Review Rating

4.8

Quality 4.7
Schedule 4.8
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Consistent Improvement in Response Times

WOW24-7 has consistently improved response times for various clients, often exceeding SLA requirements. Clients reported significant reductions in ticket response times, enhancing overall customer satisfaction and operational efficiency.
Commitment to Continuous Improvement

WOW24-7 is commended for its commitment to continuous improvement. They regularly seek feedback, implement enhancements, and are open to adjusting processes to better meet client needs.
Strong Project Management and Coordination

Clients appreciate WOW24-7's strong project management skills, noting their ability to deliver on time and effectively coordinate with internal teams to ensure seamless operations.
Exceptional Customer Service Skills

WOW24-7's agents are noted for their exceptional customer service skills, often going the extra mile to ensure customer satisfaction and resolve issues effectively.
Challenges with Product Knowledge Depth

While WOW24-7 is effective at triaging and initial responses, some clients noted a need for deeper product knowledge to handle complex scenarios without frequent escalations.
Effective Use of Technology and Tools

WOW24-7 effectively utilizes technology and tools like CRM systems, Zendesk, and Slack to streamline support processes and enhance communication and reporting.

Was this helpful?

WOW24-7 Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Call Center Services
Less than $10,000
Jan. 2016 - Dec. 2017

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They help our business to stand out from the crowd by granting outstanding customer care."

Dec 28, 2017

Project Manager, StudentShare

Anonymous

Education
Cyprus
11-50 Employees
Online Review
Verified

Wow24-7 provides ongoing customer service for an online resource platform. Their agents are available 24/7 year-round and focus on answering questions and providing guidance via phone calls and live chat.

Their service is definitely a time and money saver, allowing a greater focus on other essential business processes. They’re a supportive and results-oriented team that strives for continual improvement which guarantees the best care for customers. They also provide insightful statistics that drive progress.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a project manager at StudentShare, an online database of college essay examples. We provide unique papers on a vast variety of topics written by students for students. Our database, which is 100% legal to use for research and inspiration, has more than 1 million samples.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wow24-7?

We hired them as our customer care solution.

What were your goals for this project?

Our main target was to get omnichannel customer support. Wow24-7’s agents know our needs and demands—they are in our industry. The main focus here is answering common questions and providing StudentShare customers with the required instructions and guides via chat and phone calls 24/7 year-round. They also help our customers to download papers into our database.

SOLUTION

How did you select this vendor?

We reached out to them after a recommendation from our network. We also did our own research and found them to be in the top positions of Google. They’re results-oriented, so the conversation was fast and efficient for both of us and we signed a non-disclosure agreement immediately. It took them two weeks to study our niche and flow into the work. They demonstrated their flexibility and scalability from the very beginning.

Describe the project in detail.

StudentShare is a worldwide database, so we have clients from different time zones. We needed Wow24-7’s agents available for our customers 24/7 and they definitely are. They’re also always on the phone and answer very professionally. If they need to reach our customers, they leave a voicemail or write an email.

What was the team composition?

They’ve provided a dedicated team of agents. I have a directory of everyone on the team so I can contact each agent if he/she is on post whenever I need to.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They use a CRM [customer relationship management] system to collect all the data about customers which includes chats, phone calls, emails, and voicemails. This allows us to check results and talk to them directly about different cases. They also provide different kinds of statistics on a weekly or monthly basis.

Outsourcing customer support care to Wow24-7 has saved me time and money and now, my team and I can focus on other important business processes.

How effective was the workflow between your team and theirs?

As I’ve already mentioned, we discuss our workflow and business cases every week or month as needed. They always seek for our feedback because they are in non-stop improvement.

What did you find most impressive about this company?

Their service feels human, which is what we strived to achieve. I consider them to be very supportive of our customers and to us as well. They are always in touch and we can easily reach them whenever we need to. Being a B2C service requires everyday improvement and their agents study constantly to make our clients happy. They help our business to stand out from the crowd by granting outstanding customer care.

Are there any areas for improvement?

They are not perfect in everything but I can’t say that we’ve faced lots of problems with them. I wish for them to continue their nonstop improvement process.

RATINGS

5.0

"I’m very satisfied with the work they do for us."

Call Center Services
$10,000 to $49,999
June 2017 - Ongoing

5.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"[T]hey've been eager to adapt to our means of communication."

Nov 14, 2017

Marketing Manager, Dixa

Thomas Sønderbjerg Larsen

Other industries
Copenhagen, Denmark
11-50 Employees
Online Review
Verified

Wow24-7 provides phone, chat, and email coverage to facilitate customer service efforts around the clock, acting as the first line of support for all queries. They also cultivate leads via outbound calls.

Since Wow24-7 joined the team, agents haven’t missed any calls or messages from customers. The engagement continues to succeed due to their reliable assistance, accessibility, outstanding price point, and rapid incorporation of feedback.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager at Dixa, a customer service platform for online businesses. We're a SaaS [software-as-a-service] company, and, especially because we're selling to the customer service crowd, we need to differentiate ourselves by our high level of service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wow24-7?

We want to be always available for our clients, but we only have offices in a single time zone. To deliver on that promise, we needed more support agents. We also wanted to find a partner to verify our leads. We hired Wow24-7 for inbound support on phones, chat, and email all day, every day as well as for lead generation via outbound calls.

What were your goals for this project?

We sought to ensure that our customers always have access to high-quality support.

SOLUTION

How did you select this vendor?

Locating Wow24-7 started with a long online selection process. Once the engagement started, they handled the initial training and briefing of the team members they assigned to us.

Describe the project in detail.

Now, we have coverage on all support channels around the clock, including the in-app support widget. Wow24-7 quickly set up their own knowledge base to share information among the agents assigned to us, and that has turned into a feedback mechanism for our company as well. After testing, we established two tiers of support: they manage the frontline and have direct access to us on Slack.

What was the team composition?

Wow24-7 has five agents who rotate shifts to cover our business and in-app support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They rapidly gained an understanding of our industry, although we do have to invest time in providing feedback for them as well. When they get that feedback, however, they adapt really well. Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage. Previously, we’d miss some calls or chats from customers, but that never happens anymore.

How effective was the workflow between your team and theirs?

The process has been pretty good. Obviously, collaborating remotely means that a few things are bound to go wrong here and there. But, they've been eager to adapt to our means of communication and note-taking systems. So, we got up to speed in less than a month and a half.

What did you find most impressive about this company?

I appreciated the speed with which they built a comprehensive knowledge base for their internal use. They also picked up some of the intricacies of our product quite rapidly.

Are there any areas for improvement?

A few items could be improved, but those are mostly minor (e.g. exactly how to reply to a customer in a certain situation). Overall, we’ve got the partner we’d hoped for.

RATINGS

5.0

"At the start, our hopes were high, and they've exceeded our expectations."

IT Managed Services
Help desk
Less than $10,000
Nov. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"I chose Wow24-7 because of their people. They are very warm and dedicated to what they are doing."

Apr 20, 2017

Co-founder, Jewelry Maker

Anonymous

Retail
Tel Aviv, Israel
1-10 Employees
Phone Interview
Verified

Wow24-7 provides online customer service solution through online chat and phone calls. They also provide outbound sales calls, and manage specific calls for groups of customers with particular needs.

Professional and warm, Wow24-7 strives to provide the most effective customer service experience. The call recordings demonstrate their excellent service; users refer positively to specific agents. Wow24-7’s key strength was their ability to earn trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a company that produces and sells jewelry and makes supplies for jewelry designers. We handmake everything here in our factory and then sell everything online. Our customers are jewelry designers. We have more than 15,000 different products. I’m a co-founder. My wife is the other co-founder and also the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wow24-7?

Wow24-7 provides software and customer service.

SOLUTION

What was the scope of their involvement?

They provide 24/7 customer service through online chat, answering customer questions and requests. They study our industry and needs, and so they can answer common questions. They can give a quick solution for customers who have urgent questions.

They also provide phone call solutions. For example, they'll speak with customers and report back on what was said and how it concluded.

We have a specific group of customers that receive certain service calls, and Wow24-7 does that for us. They also do outbound sales calls and cold calls. They deliver, and then we give a commission to them.

How did you come to work with Wow24-7?

I searched online for a customer service solution because most of our customers are in the US and Europe, and we have a time difference.

I found Wow24-7 in one of the top results on Google, and then I started talking with them. They seemed like a very serious company. I interviewed four different companies that do the same service, but I chose Wow24-7 because of their people. They are very warm and dedicated to what they are doing. They gave me all the information. They didn't push. They understood what I needed, and they promised me that they would only take action once they understood the whole process of working with me. And we only started talking about cost after they signed an NDA. That was very good and made me very confident.

What is the status of this engagement?

I think we started the connection early November 2015, and started working very quickly.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting. They always say this name or that name for the agents that handled their case, that the service was excellent. We have a record of phone calls for the phone calls they conduct, and they are performing very well.

What did you find most impressive about Wow24-7?

What I mostly like about them is the people that we are in touch with. They are becoming our friends. They're always asking us how they can improve, how they can provide better service.They're always learning, too: they seek out new materials so they can understand our products better. I think that that fact is very significant and important for us, and I feel like they’re here in our business.

They came to visit us last month, so we talked and saw their people. That was important to us, because they're representing our service just as though I was the one answering the phones. This is a service that must be done by people that we trust. It's very important to us. This is the highest value that they have.

Are there any areas Wow24-7 could improve?

Some of the agents could become better sellers. I already mentioned this to them, but some agents could give better service by being happier and more confident when they're talking to our customers. This is very specific to a few agents. I haven’t seen anything else wrong yet.

RATINGS

5.0

IT Managed Services
Help desk Other IT managed services
$10,000 to $49,999
Sep. 2016 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"Wow24-7 has a perfect understanding of our services."

Apr 3, 2017

[Fmr.] Vice President, The App Solutions

Anton Fedulov

Other industries
Kyiv, Ukraine
51-200 Employees
Phone Interview
Verified

Wow24-7 is the customer support service for an app and web development company. The team handles backend support and answers client calls and chats to explain the development process and estimate costs.

Wow24-7 can provide excellent customer support for several of the most common languages. They qualify leads well, their sales scripts and conversation templates are consistently effective, and they are hyper-responsive. Their flexibility and organization make them a great value for their price.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are an app-solutions company based in the US providing mobile and web development. We have an operational office in Kiev. I am the VP of global business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wow24-7?

We needed customer-support services for our company, including phone, chat, and contact form conversations.

SOLUTION

What was the scope of their involvement?

Wow24-7 is taking care of our backend support, providing a very good service for clients. They will attend to anyone calling our company. We are using between five and seven resources from Wow24-7's team, either in the US or remote ones.

Wow24-7 is providing full-range services. They are able to explain the development process to prospective customers, estimate a cost, and give any other details.

How did you come to work with Wow24-7?

The main reason for choosing Wow24-7 is that they can cover the five or ten most popular languages on the globe, including English, German, French, Spanish, Portuguese, and so on. I could rate the quality of service with a 4.5 out of 5. They may not be perfect, but the service is very good, as are the prices.

How much have you invested with Wow24-7?

The cost of Wow24-7's support work has been between $10,000 and $15,000. We usually invoice per month, based on the total volume of calls, chats, and email conversations.

What is the status of this engagement?

We started working with Wow24-7 in September 2016. We continue to use their services.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our clients are typically referred to an internal project manager for more details after speaking with Wow24-7's resources. They can qualify leads quite well and have been delivering two or three per month, out of an average of 100 contacts to whom they speak.

I am not deeply involved in the ticketing side of things, since that is the responsibility of another manager. Wow24-7 has a very high response rate in general.

How did Wow24-7 perform from a project management standpoint?

Wow24-7's project manager is quite strong. They have set up our environment quickly, and I have no issues in this respect. We may consider a partnership model if we continue working with Wow24-7. Our company is growing, and we need support managers for clients. For now, we are happy with our current approach.

What did you find most impressive about Wow24-7?

Wow24-7 has been performing well for the most part. They have a very advanced level of English, as well as other languages. They also have good skills for handling email and chat-form conversations, with good templates and sales-scripts in place. Wow24-7 has a perfect understanding of our services.

Are there any areas Wow24-7 could improve?

Not for now.

RATINGS

5.0

"Wow24-7 covered my expectations prior to starting our collaboration. I am looking forward to continuing our collaboration."

Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
Confidential
Nov. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“The team is timely, communicates well, and is very responsive.”

May 6, 2026

Customer Success Manager, Software Platform

Anonymous

Information technology
Indianapolis, Indiana
11-50 Employees
Online Review
Verified

WOW24-7 provides customer support services for a software platform. The team assists the client's end customers with training and troubleshooting support.

WOW24-7 has helped the client improve their ticket response time. The team is friendly, proactive, and responsive to the client's requests. They communicate well through email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of a software platform.

Describe what your company does in a single sentence.

Software platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WOW24-7 to accomplish?

Triaging and managing support tickets.

SOLUTION

How did you find WOW24-7?

Online Search

Why did you select WOW24-7 over others?

Great culture fit
Good value for cost

How many teammates from WOW24-7 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensuring our response time averages are excellent, assisting our clients with requests for assistance including training, troubleshooting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ticket response time improved, customers following up on tickets without a reply has greatly improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is timely, communicates well, and is very responsive to improvements put in place including suggesting improvements to help us all succeed.

What was your primary form of communication with WOW24-7?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Friendly and proactive, always, which is a great foundation for customer service.

Are there any areas for improvement or something WOW24-7 could have done differently?

There are always bumps and challenges, but the WOW24-7 team is great at identifying those items and collaborating with us on solutions.

RATINGS

5.0

Call Center Services
Confidential
Jan. 2024 - Dec. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"WOW24-7 provides flexible and excellent service."

Nov 26, 2025

Global Service Director, Promise Technology

Charles Kao

Other industries
Newark, California
51-200 Employees
Online Review
Verified

WOW24-7 provides 24/7 technical support for a storage solutions company. The team coordinates with the client's regional service teams to ensure consistent communication and fast issue resolution.

WOW24-7 has improved the client's response time, escalation rate, and overall support quality. The team delivers services on time and communicates effectively through virtual meetings and email. WOW24-7's flexibility and excellent service are hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Global Service Director of Promise Technology

Describe what your company does in a single sentence.

Promise Technology Inc. is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WOW24-7 to accomplish?

7x24 global technical support

SOLUTION

How did you find WOW24-7?

Online Search

Why did you select WOW24-7 over others?

Pricing fit our budget
Good value for cost

How many teammates from WOW24-7 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WOW24-7 supports us in delivering truly global 24/7 technical assistance. Their seamless coordination with our regional service teams ensures consistent communication, fast issue resolution, and a unified customer experience. Through this partnership, we are able to provide high-quality, timely support to our customers worldwide, strengthening both service reliability and customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Response time, escalation rate, and the overall quality of support inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WOW24-7 always deliver services on time.

What was your primary form of communication with WOW24-7?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

WOW24-7 provides flexible and excellent service for our needs and continues to improve its service quality.

Are there any areas for improvement or something WOW24-7 could have done differently?

N/A

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Email Support Services
Less than $10,000
Feb. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed with the speed at which WOW24-7's agents pick up the products."

Nov 25, 2025

Digital Manager, Nordic Pharma

Joe Plant

Other industries
Reading, England
11-50 Employees
Online Review
Verified

WOW24-7 provides customer service outsourcing for a pharmaceutical firm's two brands. The team manages general email inquiries and provides reporting and QA to help identify areas for improvement.

WOW24-7 has impressed the client with the number of emails escalated and their speed in answering emails, which is much faster than the SLA. Their project management is excellent, and their team is friendly and professional. They also communicate via online meetings.

BACKGROUND

Introduce your business and what you do there.

I’m the digital manager of Nordic Pharma UK, a pharmaceutical company that develops and commercializes innovative niche pharmaceutical products to address unmet medical needs. We provide healthcare professionals with solutions often overlooked by larger companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WOW24-7?

We needed to outsource our customer service while maintaining a high-quality level.

SOLUTION

What was the scope of their involvement?

WOW24-7 handles the outsourcing of customer service for two of our brands. The team manages general email inquiries and provides reporting and quality assurance to help us identify areas we can improve on.

What is the team composition?

We work with 2–5 teammates from WOW24-7.

How did you come to work with WOW24-7?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

So far, we’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in February 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WOW24-7's speed in answering emails and the amount of emails escalated is impressive. The team is much faster than the SLA.

How did WOW24-7 perform from a project management standpoint?

WOW24-7's project management is very good. The team is friendly and professional. We communicate via virtual meetings.

What did you find most impressive about them?

I'm impressed with the speed at which WOW24-7's agents pick up the products.

Are there any areas they could improve?

No, there's nothing they can improve on.

RATINGS

5.0

Customer Service Outsourcing
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very responsive."

Nov 21, 2025

Director of Operations, Heart Mind Institute

Angie Hight

Education
Hatfield, Massachusetts
1-10 Employees
Online Review
Verified

WOW24-7 provides customer service help desk agents for an online personal transformation company. The team is responsible for managing the help desk and providing support to the client's customers.

WOW24-7 has answered tickets within the specified SLA, demonstrating the project's success. The team is very responsive and communicates through virtual meetings, emails, and a messaging app. WOW24-7's monthly check-ins, additional training, and support have impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Heart Mind Institute

Describe what your company does in a single sentence.

Online personal transformation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WOW24-7 to accomplish?

customer service helpdesk agents

SOLUTION

How did you find WOW24-7?

Online Search

Why did you select WOW24-7 over others?

Pricing fit our budget
Great culture fit

How many teammates from WOW24-7 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer service agents to manage the helpdesk and provide fantastic support to our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tickets were answered successfully and within specified SLA

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were very responsive.

What was your primary form of communication with WOW24-7?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their desire to make sure that their agents are doing well, through monthly checkins, additional training of the agents, and supporting our needs.

Are there any areas for improvement or something WOW24-7 could have done differently?

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services
$10,000 to $49,999
Sep. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They are flexible and friendly."

Jun 19, 2025

Founder & CEO, Maskots Tech SL

Stephane Druet

Information technology
Spain
1-10 Employees
Online Review
Verified

WOW24-7 provides customer service support for an IT company. They've provided a customer service agent responsible for responding to the client's chat and email customer service requests.

WOW24-7 has successfully provided reliable customer service support and effectively managed customer service requests. The team is flexible, friendly, and willing to support the client. WOW24-7 delivers work on time and communicates via virtual meetings, emails, and a messaging app.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Maskots Tech SL

Describe what your company does in a single sentence.

mobile app for pet parents

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WOW24-7 to accomplish?

customer service agent

SOLUTION

How did you find WOW24-7?

Online Search
Referral

Why did you select WOW24-7 over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from WOW24-7 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired Customer Service Agent for respoding to chat and email customer service request

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Implementation of customer service support. Management of cusotmer service request. Time to respond

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with WOW24-7?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are flexible and friendly. Willing ot support their client.

Are there any areas for improvement or something WOW24-7 could have done differently?

all good.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
$10,000 to $49,999
Feb. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"They have great PM that works hard to deliver as fast as they can."

Nov 6, 2024

CEO, Tulips SpA

Enrico Martini

Retail
Italy
51-200 Employees
Online Review
Verified

WOW24-7 provides customer service outsourcing services for an online grocery store. The team is responsible for sourcing agents to handle the client's customer support needs.

Thanks to WOW24-7's services, the client's end customers are accurately assisted. The team delivers on time and works hard, communicating primarily through virtual meetings. Their organizational skills and constant availability have impressed the client, resulting in a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Tulips SpA

Describe what your company does in a single sentence.

online grocery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WOW24-7 to accomplish?

externalize customer support

SOLUTION

How did you find WOW24-7?

Referral

Why did you select WOW24-7 over others?

Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from WOW24-7 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WoW24-7 provide agents for customer support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

accurancy in assistance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivery on time. They have great PM that works hard to deliver as fast as they can.

What was your primary form of communication with WOW24-7?

Virtual Meeting

What did you find most impressive or unique about this company?

organization and availability

Are there any areas for improvement or something WOW24-7 could have done differently?

not super flexible in making exception

RATINGS

5.0

Showing 21-30 of 36 Reviews

Locations (1)

571 S. Washington Afton, WY, United States 83110

76 - 100

Contact WOW24-7

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from WOW24-7 like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Comcarde Ltd

(1)

Conor McMenamin

Heart Mind Institute

(1)

Angie Hight

Nordic Pharma

(1)

Joe Plant

PROMISE Technology

(1)

Charles Kao

Rocket.Chat

(1)

Marcelo Schmidt

WOW24-7

Experience Centers Powered by Enterprise AI

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

WOW24-7 Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Consistent Improvement in Response Times

Commitment to Continuous Improvement

Strong Project Management and Coordination

Exceptional Customer Service Skills

Challenges with Product Knowledge Depth

Effective Use of Technology and Tools

Reviews mentioning:

WOW24-7 Reviews

Outsourced Customer Service for College Resource Website

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Outsourced Support & Lead Qualification for SaaS Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Help Desk & Outbound Sales Call Center for Jewelry Makers

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Multi-Lingual Tech Support for Development Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support Services for Software Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Technical Support Services for Storage Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Pharmaceutical Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Help Desk Agents for Online Personal Transformation Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for IT Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Online Grocery Store