Human support for Europe & US based E-com and Tech
WOW24-7 helps Customer & Technical Support Executives finally forget about CSRs and Team Leads hiring, onboarding, training & inconsistent CSAT. We have been providing 24/7 or Office hours omnichannel customer service and technical support since 2016.
100+ clients from 20+ countries have alreadytrusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.
Expertise in E-commerce & Travel, SaaS & IoT in North America and Europe.
We handle 100% of customer requests during seasonal spikes and new market expansion. You can easily reduce your support team during the off-season and when demand for your products decreases
WOW24-7's employee attrition rate is always at least twice lower than the industry average due to the great company culture built and nurtured, as well as due to well-optimized business process and good leadership.
WOW24-7 keeps track of, reports, and continuously improves the more than 20 KPIs, incl.:
1st Response Time
First Call Resolution
Missed Interactions
Resolution Rate
Resolution Time
Abandoned Rate
Interactions to Resolutions
We operate in American& European zones and build the workflows according to the clients' business processes, software, and data security standards. We keep all data safe & secure by following strict guidelines of GDPR, SOC2, ISO/IEC 27001, ISO9001, HIPAA, and PCI DSS (coming soon).
Our Services:
Level 1 and 2 support in 10+ languages:
1. Customer Support
2. Technical Support
3. Operation Support
There are 2 models of cooperation:
1. Shared teams - the best way to get started quickly
For organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support
2. Dedicated teams - the best way to meet all your needs
For companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed
WOW24-7 is recognized for offering good value for cost, with clients appreciating their flexibility and responsiveness. Project costs vary, with some engagements under $10,000 and others between $10,000-$30,000. Overall, they provide affordable, high-quality customer support solutions.
Clients have reported increased customer satisfaction rates, some as high as 50%, due to WOW24-7's efficient handling of customer support services.
Proactive in Service Improvement
WOW24-7 regularly evaluates their performance and seeks ways to optimize their services, reflecting a culture of continuous improvement that benefits client satisfaction.
High Availability and Flexibility
Clients have appreciated WOW24-7's flexibility and availability, which have been crucial in meeting the dynamic needs of their businesses.
Effective Project Management
WOW24-7's project management has been described as responsive and timely. They have established effective communication channels and have been proactive in addressing client needs and feedback.
Need for Improved Product Knowledge
Some clients have noted that while WOW24-7 excels at initial triage and basic troubleshooting, there is room for deeper product knowledge to reduce the need for escalations.
Reliable 24/7 Support
WOW24-7 offers consistent 24/7 support, which has been crucial for clients with global operations. This continuous availability has instilled confidence in clients, as they can assure their customers of support at any time.
Outsourced Support & Lead Qualification for SaaS Platform
Call Center Services
$10,000 to $49,999
June 2017 - Ongoing
5.0
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"[T]hey've been eager to adapt to our means of communication."
Nov 14, 2017
Marketing Manager, Dixa
Thomas Sønderbjerg Larsen
Verified
Other industries
Copenhagen, Denmark
11-50 Employees
Online Review
Verified
Wow24-7 provides phone, chat, and email coverage to facilitate customer service efforts around the clock, acting as the first line of support for all queries. They also cultivate leads via outbound calls.
Since Wow24-7 joined the team, agents haven’t missed any calls or messages from customers. The engagement continues to succeed due to their reliable assistance, accessibility, outstanding price point, and rapid incorporation of feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the marketing manager at Dixa, a customer service platform for online businesses. We're a SaaS [software-as-a-service] company, and, especially because we're selling to the customer service crowd, we need to differentiate ourselves by our high level of service.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Wow24-7?
We want to be always available for our clients, but we only have offices in a single time zone. To deliver on that promise, we needed more support agents. We also wanted to find a partner to verify our leads. We hired Wow24-7 for inbound support on phones, chat, and email all day, every day as well as for lead generation via outbound calls.
What were your goals for this project?
We sought to ensure that our customers always have access to high-quality support.
SOLUTION
How did you select this vendor?
Locating Wow24-7 started with a long online selection process. Once the engagement started, they handled the initial training and briefing of the team members they assigned to us.
Describe the project in detail.
Now, we have coverage on all support channels around the clock, including the in-app support widget. Wow24-7 quickly set up their own knowledge base to share information among the agents assigned to us, and that has turned into a feedback mechanism for our company as well. After testing, we established two tiers of support: they manage the frontline and have direct access to us on Slack.
What was the team composition?
Wow24-7 has five agents who rotate shifts to cover our business and in-app support.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They rapidly gained an understanding of our industry, although we do have to invest time in providing feedback for them as well. When they get that feedback, however, they adapt really well. Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage. Previously, we’d miss some calls or chats from customers, but that never happens anymore.
How effective was the workflow between your team and theirs?
The process has been pretty good. Obviously, collaborating remotely means that a few things are bound to go wrong here and there. But, they've been eager to adapt to our means of communication and note-taking systems. So, we got up to speed in less than a month and a half.
What did you find most impressive about this company?
I appreciated the speed with which they built a comprehensive knowledge base for their internal use. They also picked up some of the intricacies of our product quite rapidly.
Are there any areas for improvement?
A few items could be improved, but those are mostly minor (e.g. exactly how to reply to a customer in a certain situation). Overall, we’ve got the partner we’d hoped for.
RATINGS
5.0
"At the start, our hopes were high, and they've exceeded our expectations."
Quality
4.0
Service & Deliverables
"They're great for an outsourced call center."
Schedule
5.0
On time / deadlines
"The team is easy to get in touch with and accommodating."
Cost
5.0
Value / within estimates
"The price is definitely a plus. Hiring in-house agents would be vastly more expensive."
Willing to Refer
5.0
NPS
"I'm very likely to recommend them.
Help Desk & Outbound Sales Call Center for Jewelry Makers
IT Managed Services
Less than $10,000
Nov. 2016 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"I chose Wow24-7 because of their people. They are very warm and dedicated to what they are doing."
Apr 20, 2017
Co-founder, Jewelry Maker
Anonymous
Verified
Retail
Tel Aviv, Israel
1-10 Employees
Phone Interview
Verified
Wow24-7 provides online customer service solution through online chat and phone calls. They also provide outbound sales calls, and manage specific calls for groups of customers with particular needs.
Professional and warm, Wow24-7 strives to provide the most effective customer service experience. The call recordings demonstrate their excellent service; users refer positively to specific agents. Wow24-7’s key strength was their ability to earn trust.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We’re a company that produces and sells jewelry and makes supplies for jewelry designers. We handmake everything here in our factory and then sell everything online. Our customers are jewelry designers. We have more than 15,000 different products. I’m a co-founder. My wife is the other co-founder and also the CEO.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Wow24-7?
Wow24-7 provides software and customer service.
SOLUTION
What was the scope of their involvement?
They provide 24/7 customer service through online chat, answering customer questions and requests. They study our industry and needs, and so they can answer common questions. They can give a quick solution for customers who have urgent questions.
They also provide phone call solutions. For example, they'll speak with customers and report back on what was said and how it concluded.
We have a specific group of customers that receive certain service calls, and Wow24-7 does that for us. They also do outbound sales calls and cold calls. They deliver, and then we give a commission to them.
How did you come to work with Wow24-7?
I searched online for a customer service solution because most of our customers are in the US and Europe, and we have a time difference.
I found Wow24-7 in one of the top results on Google, and then I started talking with them. They seemed like a very serious company. I interviewed four different companies that do the same service, but I chose Wow24-7 because of their people. They are very warm and dedicated to what they are doing. They gave me all the information. They didn't push. They understood what I needed, and they promised me that they would only take action once they understood the whole process of working with me. And we only started talking about cost after they signed an NDA. That was very good and made me very confident.
What is the status of this engagement?
I think we started the connection early November 2015, and started working very quickly.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting. They always say this name or that name for the agents that handled their case, that the service was excellent. We have a record of phone calls for the phone calls they conduct, and they are performing very well.
What did you find most impressive about Wow24-7?
What I mostly like about them is the people that we are in touch with. They are becoming our friends. They're always asking us how they can improve, how they can provide better service.They're always learning, too: they seek out new materials so they can understand our products better. I think that that fact is very significant and important for us, and I feel like they’re here in our business.
They came to visit us last month, so we talked and saw their people. That was important to us, because they're representing our service just as though I was the one answering the phones. This is a service that must be done by people that we trust. It's very important to us. This is the highest value that they have.
Are there any areas Wow24-7 could improve?
Some of the agents could become better sellers. I already mentioned this to them, but some agents could give better service by being happier and more confident when they're talking to our customers. This is very specific to a few agents. I haven’t seen anything else wrong yet.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"<p>The people that are in touch with us are very dedicated to the mission. They’re willing to do anything to make the service actually good.</p>
"
Schedule
4.0
On time / deadlines
"<p>There were some cases where they didn't answer or missed some calls. That can be improved. We're very pleased about it, but it's not a 5.</p>
"
Cost
5.0
Value / within estimates
"<p>The value compared to cost is very high, even compared to other companies.</p>
"
Willing to Refer
5.0
NPS
"<p>I want to keep them to myself, but I definitely recommend them. I already recommended to other companies to use their services, and it seems they’re also pleased with the service.</p>
Multi-Lingual Tech Support for Development Firm
IT Managed Services
$10,000 to $49,999
Sep. 2016 - Ongoing
5.0
Quality
4.5
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"Wow24-7 has a perfect understanding of our services."
Apr 3, 2017
[Fmr.] Vice President, The App Solutions
Anton Fedulov
Verified
Other industries
Kyiv, Ukraine
51-200 Employees
Phone Interview
Verified
Wow24-7 is the customer support service for an app and web development company. The team handles backend support and answers client calls and chats to explain the development process and estimate costs.
Wow24-7 can provide excellent customer support for several of the most common languages. They qualify leads well, their sales scripts and conversation templates are consistently effective, and they are hyper-responsive. Their flexibility and organization make them a great value for their price.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are an app-solutions company based in the US providing mobile and web development. We have an operational office in Kiev. I am the VP of global business development.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Wow24-7?
We needed customer-support services for our company, including phone, chat, and contact form conversations.
SOLUTION
What was the scope of their involvement?
Wow24-7 is taking care of our backend support, providing a very good service for clients. They will attend to anyone calling our company. We are using between five and seven resources from Wow24-7's team, either in the US or remote ones.
Wow24-7 is providing full-range services. They are able to explain the development process to prospective customers, estimate a cost, and give any other details.
How did you come to work with Wow24-7?
The main reason for choosing Wow24-7 is that they can cover the five or ten most popular languages on the globe, including English, German, French, Spanish, Portuguese, and so on. I could rate the quality of service with a 4.5 out of 5. They may not be perfect, but the service is very good, as are the prices.
How much have you invested with Wow24-7?
The cost of Wow24-7's support work has been between $10,000 and $15,000. We usually invoice per month, based on the total volume of calls, chats, and email conversations.
What is the status of this engagement?
We started working with Wow24-7 in September 2016. We continue to use their services.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our clients are typically referred to an internal project manager for more details after speaking with Wow24-7's resources. They can qualify leads quite well and have been delivering two or three per month, out of an average of 100 contacts to whom they speak.
I am not deeply involved in the ticketing side of things, since that is the responsibility of another manager. Wow24-7 has a very high response rate in general.
How did Wow24-7 perform from a project management standpoint?
Wow24-7's project manager is quite strong. They have set up our environment quickly, and I have no issues in this respect. We may consider a partnership model if we continue working with Wow24-7. Our company is growing, and we need support managers for clients. For now, we are happy with our current approach.
What did you find most impressive about Wow24-7?
Wow24-7 has been performing well for the most part. They have a very advanced level of English, as well as other languages. They also have good skills for handling email and chat-form conversations, with good templates and sales-scripts in place. Wow24-7 has a perfect understanding of our services.
Are there any areas Wow24-7 could improve?
Not for now.
RATINGS
5.0
"Wow24-7 covered my expectations prior to starting our collaboration. I am looking forward to continuing our collaboration."
Quality
4.5
Service & Deliverables
"There is a very good level of management on Wow24-7's team. They have well-educated resources with high levels of language skills. They have a flexible setup and a reasonable price, compared to other services."
Schedule
4.0
On time / deadlines
"Wow24-7's answer and online-response times are very fast."
Cost
5.0
Value / within estimates
"The cost is somewhere in the middle, but it's reasonable compared to our expectations."
Willing to Refer
5.0
NPS
"I would recommend Wow24-7 to any company needing such a reference.
Customer Support Services for Software Platform
Customer Service Outsourcing
Chat Support Services
+2
Confidential
Nov. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The team is timely, communicates well, and is very responsive.”
May 6, 2026
Customer Success Manager, Software Platform
Anonymous
Verified
Information technology
Indianapolis, Indiana
11-50 Employees
Online Review
Verified
WOW24-7 provides customer support services for a software platform. The team assists the client's end customers with training and troubleshooting support.
WOW24-7 has helped the client improve their ticket response time. The team is friendly, proactive, and responsive to the client's requests. They communicate well through email, messaging apps, and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Success Manager of a software platform.
Describe what your company does in a single sentence.
Software platform.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WOW24-7 to accomplish?
Triaging and managing support tickets.
SOLUTION
How did you find WOW24-7?
Online Search
Why did you select WOW24-7 over others?
Great culture fit
Good value for cost
How many teammates from WOW24-7 were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ensuring our response time averages are excellent, assisting our clients with requests for assistance including training, troubleshooting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ticket response time improved, customers following up on tickets without a reply has greatly improved.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team is timely, communicates well, and is very responsive to improvements put in place including suggesting improvements to help us all succeed.
What was your primary form of communication with WOW24-7?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Friendly and proactive, always, which is a great foundation for customer service.
Are there any areas for improvement or something WOW24-7 could have done differently?
There are always bumps and challenges, but the WOW24-7 team is great at identifying those items and collaborating with us on solutions.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Technical Support Services for Storage Solutions Company
Call Center Services
Confidential
Jan. 2024 - Dec. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"WOW24-7 provides flexible and excellent service."
Nov 26, 2025
Global Service Director, Promise Technology
Charles Kao
Verified
Other industries
Newark, California
51-200 Employees
Online Review
Verified
WOW24-7 provides 24/7 technical support for a storage solutions company. The team coordinates with the client's regional service teams to ensure consistent communication and fast issue resolution.
WOW24-7 has improved the client's response time, escalation rate, and overall support quality. The team delivers services on time and communicates effectively through virtual meetings and email. WOW24-7's flexibility and excellent service are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Global Service Director of Promise Technology
Describe what your company does in a single sentence.
Promise Technology Inc. is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WOW24-7 to accomplish?
7x24 global technical support
SOLUTION
How did you find WOW24-7?
Online Search
Why did you select WOW24-7 over others?
Pricing fit our budget
Good value for cost
How many teammates from WOW24-7 were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
WOW24-7 supports us in delivering truly global 24/7 technical assistance. Their seamless coordination with our regional service teams ensures consistent communication, fast issue resolution, and a unified customer experience. Through this partnership, we are able to provide high-quality, timely support to our customers worldwide, strengthening both service reliability and customer satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Response time, escalation rate, and the overall quality of support inquiries.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
WOW24-7 always deliver services on time.
What was your primary form of communication with WOW24-7?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
WOW24-7 provides flexible and excellent service for our needs and continues to improve its service quality.
Are there any areas for improvement or something WOW24-7 could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Pharmaceutical Company
Call Center ServicesCustomer Service Outsourcing
Email Support Services
Less than $10,000
Feb. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I'm impressed with the speed at which WOW24-7's agents pick up the products."
Nov 25, 2025
Digital Manager, Nordic Pharma
Joe Plant
Verified
Other industries
Reading, England
11-50 Employees
Online Review
Verified
WOW24-7 provides customer service outsourcing for a pharmaceutical firm's two brands. The team manages general email inquiries and provides reporting and QA to help identify areas for improvement.
WOW24-7 has impressed the client with the number of emails escalated and their speed in answering emails, which is much faster than the SLA. Their project management is excellent, and their team is friendly and professional. They also communicate via online meetings.
BACKGROUND
Introduce your business and what you do there.
I’m the digital manager of Nordic Pharma UK, a pharmaceutical company that develops and commercializes innovative niche pharmaceutical products to address unmet medical needs. We provide healthcare professionals with solutions often overlooked by larger companies.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WOW24-7?
We needed to outsource our customer service while maintaining a high-quality level.
SOLUTION
What was the scope of their involvement?
WOW24-7 handles the outsourcing of customer service for two of our brands. The team manages general email inquiries and provides reporting and quality assurance to help us identify areas we can improve on.
What is the team composition?
We work with 2–5 teammates from WOW24-7.
How did you come to work with WOW24-7?
We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
How much have you invested with them?
So far, we’ve spent less than $10,000.
What is the status of this engagement?
We started working with them in February 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
WOW24-7's speed in answering emails and the amount of emails escalated is impressive. The team is much faster than the SLA.
How did WOW24-7 perform from a project management standpoint?
WOW24-7's project management is very good. The team is friendly and professional. We communicate via virtual meetings.
What did you find most impressive about them?
I'm impressed with the speed at which WOW24-7's agents pick up the products.
Are there any areas they could improve?
No, there's nothing they can improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Help Desk Agents for Online Personal Transformation Co
Customer Service Outsourcing
$10,000 to $49,999
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very responsive."
Nov 21, 2025
Director of Operations, Heart Mind Institute
Angie Hight
Verified
Education
Hatfield, Massachusetts
1-10 Employees
Online Review
Verified
WOW24-7 provides customer service help desk agents for an online personal transformation company. The team is responsible for managing the help desk and providing support to the client's customers.
WOW24-7 has answered tickets within the specified SLA, demonstrating the project's success. The team is very responsive and communicates through virtual meetings, emails, and a messaging app. WOW24-7's monthly check-ins, additional training, and support have impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of Heart Mind Institute
Describe what your company does in a single sentence.
Online personal transformation
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WOW24-7 to accomplish?
customer service helpdesk agents
SOLUTION
How did you find WOW24-7?
Online Search
Why did you select WOW24-7 over others?
Pricing fit our budget
Great culture fit
How many teammates from WOW24-7 were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Customer service agents to manage the helpdesk and provide fantastic support to our customers.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Tickets were answered successfully and within specified SLA
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they were very responsive.
What was your primary form of communication with WOW24-7?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their desire to make sure that their agents are doing well, through monthly checkins, additional training of the agents, and supporting our needs.
Are there any areas for improvement or something WOW24-7 could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for IT Company
Customer Service Outsourcing
Chat Support Services
+1
$10,000 to $49,999
Sep. 2024 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They are flexible and friendly."
Jun 19, 2025
Founder & CEO, Maskots Tech SL
Stephane Druet
Verified
Information technology
Spain
1-10 Employees
Online Review
Verified
WOW24-7 provides customer service support for an IT company. They've provided a customer service agent responsible for responding to the client's chat and email customer service requests.
WOW24-7 has successfully provided reliable customer service support and effectively managed customer service requests. The team is flexible, friendly, and willing to support the client. WOW24-7 delivers work on time and communicates via virtual meetings, emails, and a messaging app.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder and CEO of Maskots Tech SL
Describe what your company does in a single sentence.
mobile app for pet parents
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WOW24-7 to accomplish?
customer service agent
SOLUTION
How did you find WOW24-7?
Online Search
Referral
Why did you select WOW24-7 over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from WOW24-7 were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Hired Customer Service Agent for respoding to chat and email customer service request
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Implementation of customer service support. Management of cusotmer service request. Time to respond
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes
What was your primary form of communication with WOW24-7?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are flexible and friendly. Willing ot support their client.
Are there any areas for improvement or something WOW24-7 could have done differently?
all good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for SaaS Co
Customer Service Outsourcing
Chat Support Services
Confidential
Oct. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The WOW24-7 team was great to work with."
May 22, 2025
COO, ERIN
Dave Hannan
Verified
Other industries
East Pittsburgh, Pennsylvania
11-50 Employees
Online Review
Verified
WOW24-7 expanded a SaaS company's live chat to 24/7. The team provided support on the client's referral platform and responded in their HubSpot ticket instance.
WOW24-7's work was high-quality and efficient. The team graded each agent based on communication, grammar, typos, spelling, workflow, and SLA. The team delivered on time and was great to work with. Moreover, the client praised their strong communication and quick escalation of urgent issues.
BACKGROUND
Introduce your business and what you do there.
I'm the COO of ERIN, an automated employee referral and internal mobility platform. We integrate with existing HR systems to streamline referrals, boost employee engagement, and reduce turnover through easy-to-use apps and policy automation.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WOW24-7?
We needed help expanding our live chat to 24/7.
SOLUTION
What was the scope of their involvement?
We trained WOW to use our ERIN referral platform and respond in our HubSpot ticket instance. The team provided onboarding for both of the above.
What is the team composition?
We worked with nine teammates from WOW24-7, including agents, technical managers, and customer success managers.
How did you come to work with WOW24-7?
We found WOW24-7 through an online search. The team had a flexible pricing model for SMB customers and they were very responsive.
What is the status of this engagement?
We worked with them from October 2024 to December 2024.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We measured success through SLA response time for chats and the quality of live chats. WOW24-7 had a QA person who graded each agent based on communication, grammar, typos, spelling, workflow, and SLA.
How did WOW24-7 perform from a project management standpoint?
WOW24-7 delivered on time and had great communicators. We primarily communicated via email and Slack.
What did you find most impressive about them?
The WOW24-7 team was great to work with. They followed our support processes and were all strong communicators. The agents on the 24/7 chat quickly escalated issues in real-time via Slack if they were urgent. Any time we needed to adjust a process, the technical team managing our account was always quick to respond. I highly recommend WOW24-7 if you need a way to expand your support teams.
Are there any areas they could improve?
No, there weren't any.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Online Grocery Store
Customer Service Outsourcing
Chat Support Services
+2
$10,000 to $49,999
Feb. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
5.0
"They have great PM that works hard to deliver as fast as they can."
Nov 6, 2024
CEO, Tulips SpA
Enrico Martini
Verified
Retail
Italy
51-200 Employees
Online Review
Verified
WOW24-7 provides customer service outsourcing services for an online grocery store. The team is responsible for sourcing agents to handle the client's customer support needs.
Thanks to WOW24-7's services, the client's end customers are accurately assisted. The team delivers on time and works hard, communicating primarily through virtual meetings. Their organizational skills and constant availability have impressed the client, resulting in a positive engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Tulips SpA
Describe what your company does in a single sentence.
online grocery
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WOW24-7 to accomplish?
externalize customer support
SOLUTION
How did you find WOW24-7?
Referral
Why did you select WOW24-7 over others?
Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from WOW24-7 were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
WoW24-7 provide agents for customer support
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
accurancy in assistance
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivery on time. They have great PM that works hard to deliver as fast as they can.
What was your primary form of communication with WOW24-7?
Virtual Meeting
What did you find most impressive or unique about this company?
organization and availability
Are there any areas for improvement or something WOW24-7 could have done differently?
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