Name: Ver-A-Fast
Address: 8600 Tyler Blvd, Mentor, OH 44060, United States, Mentor, United States, OH, 44060, US
Telephone: (440)331-0250
Price range: < $25
Rating: 5.0

US-Based Customer Support at Global Market Rates

Ver-A-Fast is a U.S.-based customer engagement partner built on one belief: real conversations create real results. Since 1976, we’ve helped brands deliver meaningful customer experiences through a unique blend of human connection, flexible workforce models, and modern CX technology.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Mentor, OH
Year founded
Founded 1976

Overview by:

Steve Lucek

Owner and CEO About the Team

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

Ver-A-Fast is noted for providing good value for cost, with clients appreciating their budget-friendly pricing and effective service. Specific project costs weren't disclosed, but they have successfully managed teams ranging from 2 to 25 members, showcasing flexibility and scalability.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Ver-A-Fast Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Some Errors in Order Processing

While generally effective, there have been instances of errors in order processing. Clients acknowledge these as learning opportunities and note that Ver-A-Fast addresses and corrects mistakes promptly.
High Connection Rate

Ver-A-Fast demonstrates an impressive connection rate, notably achieving a 15% rate when following up on leads. This metric underscores their proficiency in lead engagement and customer outreach.
No Noted Areas for Improvement

Several clients report no specific areas for improvement, indicating general satisfaction with Ver-A-Fast's services. This reflects their overall high performance and client contentment.
Strong Customer Service Skills

Clients consistently praise Ver-A-Fast for their strong customer service skills. They effectively assist end customers, leading to high levels of customer satisfaction and retention. Their ability to handle inquiries and provide timely assistance is a key strength.
Effective Communication Practices

The company's use of virtual meetings and messaging apps ensures effective communication with clients. Clients are impressed by the ease of doing business with Ver-A-Fast and the clarity in their interactions.
Low Staff Turnover

Clients note Ver-A-Fast's low staff turnover as a significant advantage. Having consistent team members familiar with client standards and systems enhances service reliability and quality.

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Ver-A-Fast Reviews

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Call Center Services Customer Service Outsourcing Sales Outsourcing
$1,000,000 to $9,999,999
Jan. 2018 - Dec. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"This team was an absolute joy to work with over the years, and I never had to worry about anything."

Jan 13, 2026

Vendor Lead, Mattress Retailer

Anonymous

Retail
Atlanta, Georgia
1,001-5,000 Employees
Online Review
Verified

Ver-A-Fast supported a mattress retailer's CX team by handling customer contacts, including phone calls, post-purchase support, pre-purchase inquiries, and a sales program.

Ver-A-Fast consistently met service and revenue goals, delivering all items on time and schedule. The team maintained excellent communication and provided customizable programs that fit the retailer's needs. Overall, the client was overjoyed with Ver-A-Fast's performance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Vendor Lead of a retail company

Describe what your company does in a single sentence.

We are a mattress retailer selling to both business and direct to consumers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ver-A-Fast to accomplish?

Support CX team in answering customer contacts

SOLUTION

How did you find Ver-A-Fast?

Other

Why did you select Ver-A-Fast over others?

Referred to me

How many teammates from Ver-A-Fast were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

We've worked with this team for years and they have taken over half of our phone calls across all SSB brands- Serta, T&N, Simmons, Beautyrest. They have helped with post-purchase support, pre-purchase inquiries, and helped boost revenue through a sales program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service level goals- 85% (almost always meeting)

Revenue goals- helped us meet or exceed every month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES! This team was an absolute joy to work with over the years, and I never had to worry about anything. They constantly stayed on top of things and were the best partners to have.

What was your primary form of communication with Ver-A-Fast?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

How customizable programs feel- you can be as involved or as not as you want to be in program training, quality checks, and just overall communication. We have worked with many vendors in our space, and this team was the best!

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Nov. 2025 - Jan. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Each representative assigned to our season project had a great customer service experience and knowledge."

Feb 2, 2026

Customer Service & Sales Team Leader, Fairytale Brownies

Robert Martinez

Food & Beverage
Phoenix, Arizona
11-50 Employees
Online Review
Verified

Ver-A-Fast provided call center services for a bakery. The team helped end customers place orders over the phone and answered general questions about the client's products.

Ver-A-Fast provided effective order support to end customers, leading to customer satisfaction. If the call representative was unable to assist the end customer, they contacted the client with a detailed summary and requested a callback. Moreover, the team was helpful and had a low turnover rate.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Service & Sales Team Leader of Fairytale Brownies

Describe what your company does in a single sentence.

We are a 34 year old Bakery that specializes in Baking Brownies, Cookies and Blondies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ver-A-Fast to accomplish?

Take over the Order Line
Place orders over the phone
Assist customers to the best of their ability

SOLUTION

How did you find Ver-A-Fast?

Have used previously

Why did you select Ver-A-Fast over others?

Pricing fit our budget
Great culture fit
Company values aligned
Not as much turnover for a call center

How many teammates from Ver-A-Fast were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Ver-a-fast was asked to take over our 1-800 order line to help customers place their orders over the phone. Also to help and answer any general questions pertaining to Fairytale Brownies and our products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a success. Customers placed orders and were generally happy with the outcome. If the rep was unable to help customers, they reached out to us with a detailed description and requested we call back the customer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, orders were placed when customers called to place orders. There were some instances when an order was not completed or submitted as they should have. These situations were corrected and addressed. Any errors or mistakes, we used as a teaching moment with the rep.

What was your primary form of communication with Ver-A-Fast?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed that they retain thier reps with not too much turnover. We have had the pleasure of receiveing the a couple of the same reps each year to help. This is very helpful for us as they already know our standrds and system. The new reps easily caught on and learned quickly. Each representative assigned to our season project had a great customer service experience and knowledge.

Are there any areas for improvement or something Ver-A-Fast could have done differently?

As stated in a previous answer, any mistakes or errors caused by Ver-a-fast was correct or addressed. We used them as teaching moments. Some reps learn slower or faster than others. Some of these errors were not submitting an order after completed, or processing an order incorrectly. Overall they did a greta job assisting our customers to the best of their ability.

RATINGS

5.0

"Our contact Melissa is the absolute BEST. We are very happy with Ver-A-Fast"

Call Center Services
Confidential
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with the ease of doing business with Ver-A-Fast."

Jan 28, 2026

VP, Insurance Company

Anonymous

Insurance
Arlington Heights, Illinois
11-50 Employees
Online Review
Verified

Ver-A-Fast provides call center services for an insurance solutions company. Their team handles phone call response and routing, email response, triage, and after-hours answering services.

Ver-A-Fast has fielded a high number of phone calls and emails. Their work has resulted in quicker response times and a reduction in the company staff required for general inquiries. The team is efficient, organized, and flexible. They deliver on time. The client is impressed with their work.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of compliance at a fronting company offering full-service insurance solutions. We leverage industry relationships and independent expertise to connect insureds with efficient capital sources while avoiding legacy issues and channel conflicts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ver-A-Fast to accomplish for your company?

We hired Ver-A-Fast to provide general email response, general phone inquiries, and after-hours answering services.

SOLUTION

What was the scope of their involvement?

Ver-A-Fast handles phone call response and routing, email response, triage, and after-hours answering services.

What is the team composition?

We work with 2–5 teammates from Ver-A-Fast.

How did you come to work with Ver-A-Fast?

We found them through an online search. We chose them because they offered good value for the cost, their company values aligned with ours, and they had flexible services.

What is the status of this engagement?

We started working together in October 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ver-A-Fast has fielded a high number of phone calls and emails. Their work has resulted in quicker response times and a reduction in the company staff required for general inquiries.

How did Ver-A-Fast perform from a project management standpoint?

Ver-A-Fast's project management is efficient, organized, and flexible. They deliver on time. We communicate via virtual meetings and email or messaging apps.

What did you find most impressive about them?

We’re impressed with the ease of doing business with Ver-A-Fast.

Are there any areas they could improve?

There's nothing we can come up with at this point.

RATINGS

5.0

Call Center Services
Confidential
Dec. 2010 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Ver-A-Fast is extremely responsive to our requests."

Dec 31, 2025

National Account Manager, Customer Solutions Group

Eric Dail

Business services
Beverly Hills, California
11-50 Employees
Online Review
Verified

Ver-A-Fast provides call center services for a business services company. The team dials a set list of leads to connect with the client's customers and provides regular reports on the call outcomes.

Ver-A-Fast has an impressive connection rate and call quality, including a 15% connection rate when following up on insurance quotes. The team delivers on time and communicates via virtual meetings. The client is particularly impressed with Ver-A-Fast's responsiveness to their requests.

BACKGROUND

Introduce your business and what you do there.

I’m the national account manager of Customer Solutions Group, a business services company. We help our clients maximize their connections with current and prospective customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ver-A-Fast?

We needed help with our call center for our clients.

SOLUTION

What was the scope of their involvement?

Ver-A-Fast dials a set list of leads to make a connection between the prospect and our clients. The team also provides regular reports on the call outcomes.

What is the team composition?

We work with 6–10 teammates from Ver-A-Fast.

How did you come to work with Ver-A-Fast?

Ver-A-Fast was already a vendor when I started at Customer Solutions Group. We chose them because of their prior performance.

What is the status of this engagement?

We started working with them in December 2010, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ver-A-Fast’s connection rate and call quality are impressive. For example, they have a 15% connection rate when following up on an online insurance quote.

How did Ver-A-Fast perform from a project management standpoint?

Ver-A-Fast delivers on time 100% of the time. We communicate via virtual meetings.

What did you find most impressive about them?

Ver-A-Fast is extremely responsive to our requests.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

"never an issue with them"

Showing 1-4 of 4 Reviews

Our Story

Ver-A-Fast was built to give brands something traditional outsourcing can’t: flexible, U.S.-based support powered by an engaged contractor workforce. Our remote-by-design model delivers scalable teams, authentic conversations, and cost-effective talent nationwide. We focus on empathy, accuracy, and agility—helping clients provide exceptional CX without the complexity, rigidity, or high costs of legacy call centers.

Meet the Team

As CEO of Ver-A-Fast, Steve is a seasoned CX leader with 25+ years of experience building high-performing, fully remote support teams. Known for his integrity and client-first approach, he leads with the belief that great service is always personal.

CX-focused growth leader with deep experience scaling service operations across healthcare and technology. He leads with a partnership mindset, empowering clients with strategies that strengthen support, efficiency, and long-term growth.

Marketing Manager at Ver-A-Fast, driving brand strategy, digital content, and CX-focused storytelling. I help position Ver-A-Fast’s unique contractor-powered model and U.S.-based support to attract clients seeking flexible, human-centered solutions.

What Sets Us Apart

Flexible, Contractor-Powered Workforce

Our nationwide contractor network chooses the projects they support, creating a highly engaged, performance-driven workforce. This model delivers stronger quality, lower turnover, and faster scalability than traditional call centers.

100% U.S.-Based Team

Every conversation is handled by U.S.-based agents who understand your customers, communicate clearly, and represent your brand with accuracy and empathy. You get cultural alignment, trusted interactions, and higher customer satisfaction.

Scalable Support Without Rigid Pricing

Our remote-by-design model lets you scale up or down quickly—without seat-based pricing or long-term commitments. You get flexible, cost-effective support that adapts to your demand and protects your budget.

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Verified Client Reviews: 4

Overall Review Rating: 5

Source: Clutch

Last Updated: February 2, 2026

Business Entity

Business Entity Name	In Control Inc, DBA Ver-A-Fast
Source	Ohio Secretary of State
Jurisdiction of Formation	Ohio
Date of Formation	March 26, 2015
Status	Active
Last Updated	December 13, 2025
ID	2380340

Credit Report Results

International Credit Risk Assessment	Not Rated
Source	Creditsafe
Last Updated	December 13, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (1)

8600 Tyler Blvd, Mentor, OH 44060, United States Mentor, OH, United States 44060

41 - 49

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Customer Solutions Group

(1)

Eric Dail

Ver-A-Fast

(1)

Sarah Nelson

Additional Connections

(1)

Ver-A-Fast

US-Based Customer Support at Global Market Rates

Overview by:

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Ver-A-Fast Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Some Errors in Order Processing

High Connection Rate

No Noted Areas for Improvement

Strong Customer Service Skills

Effective Communication Practices

Low Staff Turnover

Reviews mentioning:

Ver-A-Fast Reviews

Call Center Services for Mattress Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Bakery

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center & Outreach Services for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Business Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Steve LucekOwner and CEO

Darren HudachPresident

Sarah NelsonMarketing Manager

What Sets Us Apart

Quick Facts

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with Ver-A-Fast on Social

Connections

Customer Solutions Group

Ver-A-Fast

Additional Connections