Trigma

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a metal fabrication company.

Describe what your company does in a single sentence.

We are a metal fabrication company with over 40 years of manaufacturing expertise. We provide metal fabrication to wide rage of industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• Improve and rebuild key areas of our existing website
• Improve the overall UI/UX and customer journey
• improve quality of leads

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on improving our existing website rather than starting from scratch. Trigma reviewed the existing structure and worked on key pages to improve the way our services, capabilities and industry experience are presented. A significant part of the work involved UI/UX improvements, page redevelopment and making the overall customer journey more straightforward. The team also worked on integrations around the enquiry process so that information coming through the website could be handled more effectively. Another part of the engagement was the introduction of an AI-based approach to lead evaluation. The objective was to help assess incoming enquiries based on the information provided and give our team a better indication of which opportunities were more relevant and should be prioritised. The work therefore covered both the customer facing website and the processes supporting enquiries behind it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are hoping to have improved customer experience and increase in traffic. They have helped us develop a bigger digital footprint and out reach with improved visibility on many new platforms. We have seen improved quality of leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent Project Mangement, More than happy to recommend to others, they have delivered what they promised in their proposal. They took up our requests/concerns or any new suggession immediately and provided us with a focused plan of action, which was delivered on time.  The team was also comfortable working across different areas of the project, from UI/UX and website development through to integrations and the lead evaluation functionality. That made it easier to manage the different requirements as one project.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was that the team looked beyond the visual side of the website. They took an interest in how customers move through the site, how enquiries reach our team and how that process could be improved. We also appreciated the willingness to work within our existing setup rather than treating everything as a requirement for a completely new platform. This made the discussions more practical and relevant to our business.

Are there any areas for improvement or something Trigma could have done differently?

One area that could be improved is having more detailed documentation around some of the integrations and new functionality. This would make it easier for our internal team to refer back to the work as we continue making changes to the website and related processes. That said, the team was available when we needed clarification and was willing to explain the functionality and address questions during the project.   Overall, we had a positive experience working with Trigma and were satisfied with the direction and outcome of the engagement.

BACKGROUND

Please describe your company and position.

 I am the CEO of a supply chain, logistics, and transport company 

Describe what your company does in a single sentence.

We provide back-office and operational support services for logistics, distribution, e-com and industrial businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We wanted to test how AI could fit into our existing customer support process without changing the way our team works. The main goals were to automate repetitive customer queries and reduce the amount of manual support work.
• We also wanted to build an AI MVP first so we could test the use case before making a larger investment.

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work focused on developing an AI customer support agent for handling common and repetitive customer queries. Trigma worked with us on the initial use cases, the support workflow, and the development of the AI agent. The solution was designed to handle routine questions using our support information, while more complex questions could still be handled by our team. The main deliverable was the AI customer support MVP which we could test within our existing workflow and use as a base for further development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initial MVP helped reduce the amount of repetitive support work handled manually. Based on the use cases we tested, we saw around a 20–30% reduction in repetitive support workload. It also gave us a better understanding of which types of customer queries can be handled by AI and where human involvement is still needed. This was useful for deciding how we can use the technology as our operations grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication was good throughout the project. We were able to discuss the requirements directly with the team and they were responsive when we had questions or needed changes. As we tested the MVP, some requirements became clearer and the team made the necessary adjustments. The agreed deliverables were completed within the expected timeline.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that the team kept the project practical. We were looking at AI mainly to see where it could help with our day-to-day support work and Trigma focused on the repetitive queries first rather than trying to automate everything at once. That made it easier for us to test the solution within our existing process and see how it worked in practice.

Are there any areas for improvement or something Trigma could have done differently?

There isn't anything specific I would point out. The project was handled as discussed, and the team delivered what we needed for the initial MVP. Overall, the experience was straightforward and met our expectations.

BACKGROUND

Introduce your business and what you do there.

I am the Sales Manager at a company that manufactures and markets plywood, laminates, veneers, and decorative surface solutions. We serve as a leading provider of panel goods for Indian living spaces with a focus on innovation and quality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma?

We brought Trigma on board to build an AI sales assistant for our field sales team. The goal was to reduce the time our representatives spent on manual reporting and searching for product information, while also improving visibility into dealer activity and ensuring follow-ups were not missed.

SOLUTION

What was the scope of their involvement?

The scope covered end-to-end design and development of an AI sales assistant for our field sales teams. This included instant product and inventory query support, automated summaries of visit and meeting notes, a dealer health scoring system for prioritization, and follow-up reminders integrated with our existing systems. Trigma handled the full package, delivering the platform, integrating it with our systems, supporting rollout with our field teams, and providing responsive post-launch support for adjustments and improvements.

How did you find Trigma?

We found Trigma through the Clutch site.

Why did you select Trigma over others?

We chose Trigma because of their high ratings and good value for cost.

What is the status of this engagement?

The project started in February 2026 and ended in June 2026.

How many teammates from Trigma were assigned to your project?

There were 12 teammates from Trigma assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a significant reduction in the time our representatives spent looking up product details or manually updating CRM entries. Visit notes became faster to capture, and the dealer scoring system provided much clearer visibility into which accounts needed attention. Based on field team feedback, representatives estimate spending roughly 30-40% less time on manual reporting and CRM updates since adopting the platform. While we did not run formal tracking, follow-up rates and dealer engagement visibly improved, with fewer quotes going cold and better visibility into at-risk accounts. The biggest impact has been in day-to-day efficiency and visibility, allowing our reps more time to sell, surfacing dealer risks earlier, and ensuring follow-ups do not slip through the cracks.

What was your primary form of communication with Trigma?

We communicated through in-person meetings, virtual meetings, and email or messaging apps.

How did Trigma perform from a project management standpoint?

Trigma maintained steady communication throughout the engagement and adhered to the agreed timelines. They were quick to respond and adjust whenever we needed changes or provided feedback, making the process smooth and efficient.

What did you find most impressive about them?

What impressed us most was that Trigma took the time to understand how field sales works before building anything. They did not force AI into the process unnecessarily; everything they built addressed real problems our representatives were facing.

Are there any areas they could improve?

Overall, it was a smooth experience. If anything, a few more training sessions and early workshops with our regional teams would have helped adoption move faster on our end.

BACKGROUND

Please describe your company and position.

I am the Assistant Manager

Describe what your company does in a single sentence.

We have developed a next-generation LIMS software designed to digitalize laboratory workflows, ensuring smooth day-to-day operations and a fully paperless experience — from enquiry and sample collection to result processing and final report delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We hired trigma to implement an ai-driven solution that can streamline complex workflows, improve data management and provide actionable insights for our clients. The goal was to make operations more efficient, reduce manual effort and enable better decision making.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included integrating an AI-powered system capable of automating workflows, predicting operational trends. The trigma’s team worked really well and delivered the solution as we needed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the implementation, there has been significant improvements in operational efficiency and data accuracy. We have got positive reviews from our clients as well and ai integration has worked really well. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was really helpful at each and every step of ai integration. Trigma’s team was great in their work and responded to our every problem efficiently. 

What was your primary form of communication with Trigma?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The best thing about Trigma was that their AI knowledge was excellent. They have integrated the ai in the solution very well and we have seen a significant change in the solution. 

Are there any areas for improvement or something Trigma could have done differently?

There is no area of improvement, their continuous support services were proving their work very well. We were overall satisfied with the work done.

BACKGROUND

Please describe your company and position.

 I am the Marketing Expert of an it services company 

Describe what your company does in a single sentence.

We are a leading IT consulting company, helping businesses grow online through innovative design, data-driven strategies, and performance focused campaigns. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We onboarded trigma to help us integrate ai capabilities into our clients’ platform to make data analytics more accessible. Our goal was to allow users to create dashboards and reports without writing code and to make insights easier for non-technical members.

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

• Good value for cost
• Referred to me

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved integration of an ai powered assistant that can take natural language questions and generate queries and visualizations. The team worked passionately to integrate a user friendly solution as we expected. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the integration, users have been able to generate dashboards and insights much and reduce manual workloads. The overall engagement on our platform has increased and our client is also happy with the solution. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team understood our whole idea and worked really well towards our solution. They delivered the things on time as per our expectations.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique thing about trigma is their technical skillset. They have integrated personalised and advanced features, which resultedin  better engagement on the platform.  

Are there any areas for improvement or something Trigma could have done differently?

There is no area of improvement, their continuous support services were proving their work very well. We were overall satisfied with the work done. 

BACKGROUND

Please describe your company and position.

I am the digital marketing executive

Describe what your company does in a single sentence.

We specialize in the manufacturing and export of wide range of dyes including reactive, acid direct and VAT dyes catering to textile, leather, and other industries. With decades of expertise, strong values and a global experience, we provide quality solutions to our customers.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We wanted to regulate our production, procurement and inventory process into a single system. Our goal was to have a better operations across departments and bring more intelligence into decision making.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

High ratings

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The task mainly involved design and implement an AI powered ERP solution tailored to our needs. This includes production planning, raw material procurement, inventory management, batch tracking and order fulfilment. Trigma team worked effortlessly to bring the solution as we demanded.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the implementation of AI solution, we have seen a significant improvements in how we operate. Resource wastage have been reduced with improved delivery timelines. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was really helpful and keep us informed at every stage of work. They respond to our each change and delivered the solution on time. 

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We really appreciate the deep technical expertise of the team. They have integrated the features very well that significantly improve our operations. 

Are there any areas for improvement or something Trigma could have done differently?

We liked the overall solution provided by Trigma. There is no area of improvement, their continuous services are helping us effectively in our work. 

BACKGROUND

Please describe your company and position.

 I am the Talent Acquisition Specialist of an auto & IT engineering company.

Describe what your company does in a single sentence.

We are a USA based automotive and IT engineering services company specializing in embedded product development, software design, and testing. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We partnered with trigma to help us integrate an agentic ai solution for one of our fintech projects. The goal was to build an intelligent automation system that could streamline processes and bring more efficiency in the client’s business

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

Good value for cost

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work involved end to end development for AI integration. The team worked efficiently and took care of everything from designing the solution to integrating it into the existing fintech solution.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ai integration has brought real results. The AI solution improved the speed of operations and reduced manual efforts significantly. The overall workflow efficiency has been increased and the client is happy with the delivered solution. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was smooth and transparent. Trigma’s team was really quick to every change needed by the client and delivered the solution on time. 

What was your primary form of communication with Trigma?

Virtual Meeting

What did you find most impressive or unique about this company?

Trigma was super awesome in understanding what the client actually needed. They have simplified the complex ai concepts and delivered the solution with efficiency. Even the team really helpful and collaborative too. 

Are there any areas for improvement or something Trigma could have done differently?

Our overall experience with trigma was pretty good. Although there were minor complications in the beginning but they handled them very well.  

BACKGROUND

Please describe your company and position.

I was the Team Leader

Describe what your company does in a single sentence.

We are a job portal focusing on helping blue-collar and grey-collar workers find jobs easily across India.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We hired Trigma to provide ongoing support for our website, aiming to reduce downtime and improve overall stability.
• Another key goal was to ensure that any issues or bugs were identified and resolved quickly, leading to a better experience for our users.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The service involved monitoring our application in real-time, identifying bugs, fixing issues and helping our team with updates. Their continuous help has led to better performance optimization of our website, involving a seamless experience for our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, we have seen significant improvements in our website. Our customer complaints have reduced and website performance has become more stable. We got positive feedback from our customers about their experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Their team handled the work effectively and delivered all the tasks on time. They keep us informed of all the changes and handled everything very effectively.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stands out to us is the preventive approach adopted by them. They were so quick in responding to every problem and fixing the same with an effective solution. Their responsive and personalized support is really appreciable.

Are there any areas for improvement or something Trigma could have done differently?

Although there were some minor problems at the start but their team handled them well and managed to reduce complications in our website.

BACKGROUND

Please describe your company and position.

I am the ENGINEER of MPPGCL

Describe what your company does in a single sentence.

We are a power generating company responsible for electric generation in Madhya Pradesh. We operate a diverse portfolio of power plants, including thermal and hydroelectric stations, to meet the state’s energy demands

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We need a predictive maintenance system for our thermal plant to reduce unexpected failures so we onboard trigma. Our main goal was to use AI in our operations and detect potential issues before they occur.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

• High ratings
• Pricing fit our budget

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trigma’s project team understands our requirement that we need an ai based predictive model in our existing methods. They work passionately and provide us with a solution tailored to our needs so that we can detect failures early. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After partnering with Trigma, our overall efficiency has increased efficiently and saving costs have reduced significantly. Now our team can access real-time updates and detect problems more quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project team was good enough in managing all the tasks. They handled our project well and delivered the results within the deadlines decided. Their team was effective in bringing every change we needed.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our company liked the supportive approach of their team, they understood our idea and delivered the solution that we needed. Also, their technical knowledge about AI was excellent as they suggest the best ai integrated solution for our system. 

Are there any areas for improvement or something Trigma could have done differently?

There is no such thing that we dislike about them. Although initially it was difficult for us to understand the model but their ongoing support system has just make it easier.