Trigma

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Silverback VIP which is a customer delivery application. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed a team to assist with mobile app development.

SOLUTION

What was the scope of their involvement?

They built three separate mobile apps for iOS and Android that are integrated with one another. Their team used HTML. 

The first is for hotel chains, who put out services they want to advertise to people. There’s one for vendors, who post bills onto an app for consumers and an associate host app, like Lyft, and Uber. The final app is a marketplace for consumers where vendors post deals. 

What is the team composition?

The team size changed throughout the course of the engagement, depending on if we needed ad-hoc or not. It ranged from 4-12 people. Our main points of contact were the project manager, Ashok (Enterprise CRM), and Abhishek (Product Engineer).

How did you come to work with Trigma Solutions?

They were recommended by a couple of different people who had worked with them in the past.

How much have you invested with them?

We spent around $300,000.

What is the status of this engagement?

We began working together around January 2017, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There were several suggestions they made that were very helpful. They’ve done nothing but benefit us and help us move forward and excel in our goals.

How did Trigma Solutions perform from a project management standpoint?

They’re great. Communication is very good– we have daily calls. They’re very responsive and easy to understand. 

What did you find most impressive about them?

Their communication skills are impressive. We’ve not had any miscommunications, unlike our experience with prior offshore service providers. They have flown here to be part of meetings several times. I don’t think most companies would dedicate themselves to their clients the way Trigma does.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be open and tell them everything. They’ll work hard to come up with solutions for you.

BACKGROUND

Please describe your company and your position there.

Well, at that go I was a Regional Sales Head with NxtGen Datacenter and Cloud Technologies Pvt Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

We collaborated with Trigma for Web Based Application which was supposed to be developed for one of our Government client.

What were your goals for this project?

The goals were to automate the workflow and also reduce the human intervention through an web designed app.

SOLUTION

How did you select this vendor?

We selected them as we felt Trigma potential in delivering the value to the client and also they were already doing many other projects for multiple Government departments. Their delivery phase, their capacity to sense what exactly client wants solution has to be build around the same

Describe the project in detail.

Automation of work process through web based app which will help the department in faster relay of services to its citizens.

What was the team composition?

Practice Head, Regional Sales Head, Project Lead (Trigma), Operations Head (Trigma), Government consultant (Client)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, client was well satisfied and Trigma work was appreciated a lot

How effective was the workflow between your team and theirs?

The workflow was such that Trigma built up an application & we worked on hosting the solution on Cloud. After effective testing on Cloud for continuous good period. The app was migrated on Cloud and DR was built around it again on Cloud

What did you find most impressive about this company?

Trigma has been in the market for long. They have good resources and a thorough internal workflow system. Through which the work or projects are very highly scrutinised as far their quality and delivery on time is concerned.

Are there any areas for improvement?

The areas of improvement I would suggest would be to expand to different territories and work for large scale projects which I know they can deliver. I am sure they would be thinking on these lines.

BACKGROUND

Please describe your company and position.

I am the Studio Supervisor of Graspar

Describe what your company does in a single sentence.

We are an innovative edtech production company dedicated to revolutionize digital education. Our goal is to provide students with an interactive learning experience by making it more personalized.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We wanted to develop an AI powered learning assistant that can create personalized lessons based on student’s learning pace, and provide performance insights. The main aim was to make learning more engaging, and tailored to each student's needs.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

High ratings

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trigma’s project team worked dedicatedly to develop an ai powered learning assistant for students. They understand our idea and integrate best AI technology in our mobile app so we can track student's progress and make learning more effective.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the successful partnership with trigma, student engagement on our mobile app has increased. Students are finishing more lessons and loving this personalized way of learning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project team was awesome and easy to work with. They keep us informed about all the changes and work dedicatedly towards our project. Their team was quick to make every change that we needed in the product.

What was your primary form of communication with Trigma?

Virtual Meeting

What did you find most impressive or unique about this company?

Our team was highly impressed with their deep knowledge of AI as they understood our vision correctly and delivered an effective solution. They made our app more user friendly so the student can easily learn the concepts.

Are there any areas for improvement or something Trigma could have done differently?

The solution provided by them is excellent and there is no change that we need. They reach out to us for every change and make it even easier with their continuous support.

BACKGROUND

Please describe your company and position.

I am the ASSISTANT PROFESSOR of an educational institution

Describe what your company does in a single sentence.

We are a leading educational institution committed to providing students with high-quality technical education. Our goal is to make our institution an ideal place for students to adopt professional skills that shape their desired career goals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We hired trigma to integrate AI into our existing platform so we can make student learning more interactive and engaging. Their developers integrate AI powered chatbot for query resolution, ai generated study guide to help students learn quickly, and track academic performance.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

High ratings

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to improve our existing learning platform with ai integration and personalization. The project team has worked passionately and delivered a solution where students can learn smoothly and effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we have partnered with trigma, we have seen changes in student interaction and learning experience. Student’s queries are resolved in a much better way and searching time for learning material has also reduced. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very good in managing the project. We need the project as early as possible, they completely understand our requirements and delivered the project on time. They were very quick to every change we need in the project. 

What was your primary form of communication with Trigma?

Virtual Meeting

What did you find most impressive or unique about this company?

Our team is highly impressed by their in-depth understanding of AI technology and how they use it in our platform. They have provided the solution according to our needs and demands, and the whole project team is happy with the work. 

Are there any areas for improvement or something Trigma could have done differently?

There is no such improvement area, their ongoing customer support was always there to assist us. Overall, we are happy with the service they provided. 

BACKGROUND

Please describe your company and position.

I am the former Senior Business Development of an IT consulting company

Describe what your company does in a single sentence.

We are IT services and IT consulting comapny in India. We provide software solutions to various industries Edtech, Healthcare, Real Estate, Media and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• Through the AI integration, our client wish to accomplish the below-mentioned goals: To integrate AI-driven personalization into the platform, enabling tailored learning experiences for students by adapting content to individual needs and ensuring seamless, efficient progress through dynamic learning paths.
• To implement AI-powered analytics for real-time performance tracking, empowering educators with actionable insights to provide targeted support and enhance overall student engagement and success rates.

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

Company values aligned

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trigma integrated advanced AI features into an existing EdTech platform to enhance personalization and student engagement. AI algorithms were implemented to create dynamic learning paths, adapting content to individual needs. Real-time performance tracking and AI-driven analytics provided actionable insights for educators. Additionally, an AI feedback system evaluated student submissions, while interactive Apex Film content and one-on-one video lessons were added, tailored to each student's goals, transforming the platform into an intelligent, engaging learning hub.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

AI integration significantly enhanced the platform’s effectiveness. Personalized learning journeys increased student engagement while real-time performance tracking helped educators provide targeted support. The addition further enriched the experience, boosting student retention. Overall these innovations led to improved learning outcomes, higher satisfaction and a more intuitive, data-driven educational environment for both students & educators.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AI integration brought measurable progress to the platform. Personalized learning journeys adapted content to individual student needs, leading to higher engagement and faster progress. Real-time performance tracking enabled educators to provide targeted support, improving learning outcomes. The inclusion of AI-driven feedback and further enhanced the immersive experience, demonstrating significant advancements in both student interaction and educational efficiency.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What makes Trigma stand out is how they worked alongside us as true partners. They took the time to understand our needs and made sure their solutions matched what we were aiming for. Their communication was clear, always keeping us in the loop and they were open to our feedback throughout. Trigma didn’t just feel like a service provider they felt like a reliable team we could trust. Working with them was easy and they truly made sure the job was done right.

Are there any areas for improvement or something Trigma could have done differently?

Our experience with Trigma was exceptional. They were highly responsive, kept us informed at every stage, and always focused on delivering high quality results. Their dedication to understanding our needs and providing tailored solutions made the entire process smooth and successful.

BACKGROUND

Please describe your company and position.

I am the Center Manager of a child development services company

Describe what your company does in a single sentence.

Our company is a leading provider of child development services, specializing in early intervention programs for children facing developmental delays. We offer personalized therapies, assessments, and support. helping children and families navigate their developmental journey with care and expertise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• Our goal was to provide our healthcare professionals with actionable insights for better decision making and offering a more personalized experience to the patients. Additionally, we also aim to reduce manual errors and delays in identifying developmental delays, ensuring quicker and more effective care for children.

SOLUTION

How did you find Trigma?

Clutch Site

Why did you select Trigma over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AI powered software detects developmental delays in children early by analyzing behavioralpatterns, medical history and milestones. It provided our healthcare providers with precise insights, enabling timely interventions. The system is user-friendly, adaptable and integrates with our existing systems, enhancing operational efficiency and offering personalized care to improve children’s development and quality of life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This AI software has helped healthcare providers detect developmental delays in children earlier and leading to quicker interventions. This has resulted in better developmental outcomes and more personalized care for the children. It also made the process more efficient, reducing manual work and improving overall healthcare delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent and they delivered every phase on time, staying organized and clear in communication. Whenever our needs changed, they quickly adapted and kept us updated regularly, making sure the project completed smoothly and meet our expectations.

What was your primary form of communication with Trigma?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Trigma’s ability to deeply understand the challenges our business was facing, coupled with their expertise in the healthcare industry, stood out. Also, their clear and friendly communication made the entire process smooth and effective, resulting in a successful collaboration. One more thing that we love about them is their continuous support and dedication to creating something new.

Are there any areas for improvement or something Trigma could have done differently?

Working with Trigma was an amazing experience. They understood our needs and delivered great results with their innovative approach. Throughout the project they were always on top of things and ensuring everything went smoothly. Their quick support and follow-up made a huge difference, and we’re extremely satisfied with the outcome.

BACKGROUND

Please describe your company and position.

I am the Software Engineer of a consumer electronics company

Describe what your company does in a single sentence.

Our company specializes in consumer electronics and durable goods, operating in Uttar Pradesh, Uttarakhand, West Bengal, and Sikkim. With over 90 stores across 50+ Tier 2 and Tier 3 cities, the company offers a diverse range of products, ensuring quality service and customer satisfaction since 2007.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We have an existing web platform for selling electronics and durable goods but we wanted to provide our customers with an unforgettable shopping experience and enter new markets. therefore we hired Trigma to design a mobile app that would work well on IOS as well as Android. The app will make it easier and more enjoyable for customers to browse and purchase their favorite products.

SOLUTION

How did you find Trigma?

• Online Search
• Referral

Why did you select Trigma over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Trigma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trigma’s work involved analyzing the recent trends undergoing in the retail industry, defining and designing of the app's internal and external layout and features exploring the latest tech stack for the mobile app. They kept us informed during the project and ensured the solution met our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of the mobile app, we've seen a significant rise in our user base and received numerous new orders from across the country. Additionally, our customer satisfaction has improved, leading to enhanced overall business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trigma managed the project effectively, delivering all milestones on time. They were responsive to our needs, providing updates and adjustments as necessary. Their proactive communication ensured that we felt supported throughout the process, leading to a smooth and successful collaboration.

What was your primary form of communication with Trigma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Trigma was their creative approach and dedication to delivering innovative solutions that enable clients to lead in their industries. Their commitment to understanding our needs and consistently producing excellent results truly distinguishes them.

Are there any areas for improvement or something Trigma could have done differently?

I was highly satisfied with Trigma’s mobile app solutions.

BACKGROUND

Please describe your company and position.

I am the Digital Marketer Analyst of Nybblehost

Describe what your company does in a single sentence.

We provide digital solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?
We hired Trigma to develop an innovative AI-powered chatbot for our clients to enhance customer support, streamline interactions, and improve user engagement. The goal behind this was to create an efficient communication tool that, meets the evolving needs of their users.

SOLUTION

How did you find Trigma?

Online Search

Why did you select Trigma over others?

• High ratings
• Good value for cost

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Trigma involves designing and implementing natural language processing (NLP), as well as system integration and requirement collecting for an AI chatbot. Important deliverables include training materials, testing reports, a post-launch maintenance plan for ongoing enhancement, and a working chatbot.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project outcomes from developing the chatbot with Trigma have been encouraging. Key successes include a noticeable reduction in response time for customer inquiries, an increase in user engagement, and positive feedback from clients regarding enhanced customer support efficiency….

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed projects in a very efficient and well-organized manner. They regularly followed the project schedule and delivered items on time. Throughout the development process, their team aggressively sought feedback and made the required revisions to ensure our criteria were satisfied, demonstrating responsiveness to our demands…

What was your primary form of communication with Trigma?

Virtual Meeting

What did you find most impressive or unique about this company?

I was most impressed by Trigma's dedication to innovation and teamwork. Their group stands out for its proficiency with AI technology and proactive problem-solving. To guarantee a smooth development process and solid collaboration, they promoted open communication.

Are there any areas for improvement or something Trigma could have done differently?

Even though we had a good experience with Trigma, there is room for improvement, such as offering more thorough documentation as the project is being developed. 

BACKGROUND

Please describe your company and position.

 I am the Customer Support Executive of a gaming company 

Describe what your company does in a single sentence.

We are an online gaming company that specialises in revolutionizing the online gaming landscape in India.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We hired Trigma to enhance the functionality of our gaming app. Our goal was to create a dynamic and high performance app which satisfies our user and enhances customer retention on our app

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

• High ratings
• Close to my geographic location

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The job involved handling the complete game development process covering all the technicalities of an app. The team worked passionately to integrate a user friendly UI/UX design which improved the overall performance of our app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The performance and functionality improved significantly. We saw an increase in user engagement, improved feedback from players and high customer retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was helpful and got everything done at the right time. Their developers were quick in bringing every change we wanted in the project.

What was your primary form of communication with Trigma?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Trigma team’s tech skills were excellent! They have integrated personalised and advanced features which resulted in increasing customer engagement on our gaming app.

Are there any areas for improvement or something Trigma could have done differently?

There is no area of improvement, their continuous support services were proving their work very well.

We were overall satisfied with the work done.

BACKGROUND

Please describe your company and position.

I am the Senior Executive of a manufacturing company.

Describe what your company does in a single sentence.

We’re a machinery manufacturing company focused on building reliable, high-quality equipment for various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigma to accomplish?

• We brought in Trigma to help us develop a mobile app that would make our operations more efficient. Specifically, we wanted to improve our inventory management, maintenance scheduling, and create a much better way to interact with our customers.

SOLUTION

How did you find Trigma?

Referral

Why did you select Trigma over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Trigma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From planning to development, everything was handled by Trigma. In the initial discovery phase, they understood well our needs and then moved on to the design and developed the app.

Key deliverables included the mobile app itself, integration with our existing systems, and a responsive interface that our team could easily adopt. They also provided support to make sure everything was running smoothly after the launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’re seeing better inventory control, less downtime thanks to better maintenance scheduling, and our customers appreciate the improvement in communication and support. Overall, the app has helped us run more efficiently and respond faster to issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trigma’s team was organized, kept us in the loop throughout the process, and were generally on time with their deliverables. 

What was your primary form of communication with Trigma?

Virtual Meeting

What did you find most impressive or unique about this company?

Whenever we had a question or needed something adjusted, they were quick to respond and willing to make changes to meet our needs. Their team was easy to work with, and they really knew their job.

Are there any areas for improvement or something Trigma could have done differently?

The final product was worth the wait.