Trigma

BACKGROUND

Introduce your business and what you do there.

I’m the founder of duleepsingh.com, a research facility that promotes Anglo-Punjab culture, history, and heritage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We wanted maximum exposure for our site so it would be hit up frequently on search engines. Our audience — people in their fifties who don’t use the internet often — also needed a site that was easy to look at and navigate.

SOLUTION

What was the scope of their involvement?

We’re having the whole website restructured from scratch for the third time. It’s been 5–6 years since the last one, so it’s gotten a bit dated. Once it’s done, it’ll be easier to navigate, the image and video quality will be higher, and the site will be faster.

I told Trigma what we needed, which was a video that we could upload with a YouTube connection. We also wanted to link to our Facebook and Instagram where part of our audience comes through. Lastly, I wanted an admin page where we could edit parts of the website and update news stories ourselves rather than rely on Trigma.

Trigma has done some SEO as well. When we searched the website on search engines, it wasn’t coming up at the top of the list. They did some work on keywords to get us higher.

What is the team composition?

Apart from my main point of contact at Trigma, I’ve worked with 3–4 people over the years.

How did you come to work with Trigma Solutions?

I originally was working with a small, local firm. A friend introduced me to Trigma because he had a website developed by them. Because I already travel to India quite a bit, they were able to take me to their office and show me their work station, their staff, and how they work.

Trigma would be able to provide me a dedicated team to work on the website, which was better than what I had before. Their prices were very competitive as well.

How much have you invested with them?

We spend about £4,000 (approximately $5,000 USD) per annum.

What is the status of this engagement?

The partnership started in 2010 or 2011 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our views and hits go significantly higher when we announce a new event or book launch. Otherwise, we see a steady flow of traffic, comments, and messages. Whenever we redesign the site, people send us lots of messages about how they love the new look. They are often friends and longtime associates, and that tells us that people are finding and viewing us quite successfully.

How did Trigma Solutions perform from a project management standpoint?

Trigma is always on the ball, and we never have to chase them. Because we’re in the UK and they’re in India, there’s a very small window when we can communicate with them. However, they’re always there and happy to accommodate us, even on weekends and out of hours.

We communicate over email, phone calls, WhatsApp videos, and Zoom. If it’s an emergency, I can go straight to the phone or a WhatsApp video call.

What did you find most impressive about them?

Trigma’s professionalism is what I like about them. If I ever need something done, I can contact them, and it’ll be dealt with in 24 hours. That’s the main reason why I’ve stuck with them.

Are there any areas they could improve?

The main reason we’re restructuring the site is because of the site’s speed and the lack of quality in our images and videos. The visuals are quite important to our work, but Trigma is moving us to a new platform that should improve it.

Any advice for potential customers?

Have a face-to-face meeting initially so that you can see examples of their work and learn whether they can perform to the level you need them to be. I also found it helpful to see their set-up because I could get a real feel for how they work. That’s important when you’re considering a long-term relationship with a company.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of mahroks.co.uk as well as a property developer and businessman.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

It was for a project for a big website.

SOLUTION

What was the scope of their involvement?

Trigma did the development work for the website, maintenance, as well as incorporate add-on features. In that effort, they've done mobile optimization, created notifications on mobile, and integrated that process with Facebook.

There are chat and video features between members. The solution is hosted on the cloud and has SEO friendly content management. It contains articles and historical documents that tell family stories. The app was created for iOS.

How much have you invested in them?

I pay about $4,000 per year for maintenance and updates.

What is the status of this engagement?

We started working with them in January 2010, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The general public can find adequate information when they search the site. The team based it historical information, which is quite important for the general community we're dealing with.

Trigma Solutions is made up of honest, hardworking people. If I send away information today, it will be added to the site within 24 hours.

How did Trigma Solutions perform from a project management standpoint?

They are very efficient. When we assign them to do something, it gets done without reminders.

We are in contact at least once a month and communicate through email and WhatsApp. When I was in India, I visited their offices as well. They have a lot of staff working there to support us.

What did you find most impressive about them?

They've completed all my projects with efficiency.

Are there any areas they could improve?

I don’t see any faults in their services.

Do you have any advice for potential customers?

Get all your information ready to give them the complete brief of what you want on your site. I gave them complete information, and it was done very nicely.

BACKGROUND

Introduce your business and what you do there.

I am a manager at Hartron. We work as a contractor for a government agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We hired them specifically for a web-based online assessment. It was focused on giving the capability to create tests for government employees.

SOLUTION

What was the scope of their involvement?

From the beginning of the project, we had a limited time in which to develop the product, so we had to stick closely to the timelines that we established. They worked closely with us to develop an online solution that we could use to meet the needs of the project.

We started out with all of the documentation that we needed and gave that to their team in order to help us migrate the content online. They handled the process from there and delivered the final product to us for review.

How did you come to work with Trigma Solutions?

We knew that Trigma had done a lot of work with different government agencies and wanted to hire them based on their demonstrated experience with projects like this one.

How much have you invested with them?

The total project cost was around $1,000,000 USD.

What is the status of this engagement?

We worked together in the first quarter of 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The government party who commissioned the project was very pleased with the result of the project and was impressed with the ambitious timeline on which we were able to deliver the work.

When we launched the website, we were able to gain about 17,000 users on the site within a relatively short timeline. Feedback from everyone who used the site was very good, and we didn’t run into any bugs or issues throughout the project.

How did Trigma Solutions perform from a project management standpoint?

The deliverables were always provided on time and in budget. They handled the project well overall, communicating with us regularly about all of the progress and asking for feedback throughout their work.

What did you find most impressive about them?

They are very competent at what they do. Their knowledge base is impressive, and we had no doubt that they would be able to handle the workload that we were giving them. All of their employees are professional and hard-working, which significantly improved our relationship.

Are there any areas they could improve?

No. In government, you often run into delays or other issues on a project like this, but they did a great job of avoiding any of those issues.

Do you have any advice for potential customers?

Give them your requirements and then let them get to work. They have a good team and will be able to deliver a solution that satisfies your needs if you allow them to decide how to implement it.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a mobile device and accessories shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

The Indian government introduced a goods and services tax (GST) in 2019, and we wanted a GST solution for our billing system.

SOLUTION

What was the scope of their involvement?

Trigma Solutions developed a billing system for our shop, using PHP CodeIgniter and a Magento database. They also developed an Android app through which we can do all our billing. We use it to scan bar codes, and it does all calculations automatically.

I have 15 employees in my shop, and each one has an account on the platform. They receive commissions for their sales, which are calculated by the app.

What is the team composition?

I had a three-person team at Trigma: one designer, one project manager, and one developer.

How much have you invested with them?

The total cost was 5–6 lakh Indian rupees (approximately $8,000 USD).

What is the status of this engagement?

We worked with them between January–April 2020. The app is launched and my team is onboarded to it. I’ve recently started using their cloud services as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution gives me a lot of ease. We had complex books in the past, and billing records used to get misplaced or corrupted. All my books are in the cloud now, and I can get access to the database from anywhere. The platform is functional and reliable, and my employees are very happy with it.

How did Trigma Solutions perform from a project management standpoint?

They’re very good consultants. They understood my requirements easily and came up with a good solution. They’ve delivered within budget.

What did you find most impressive about them?

They’re very impressive. I told them what my pain points and requirements were, and they came up with new ideas.

Are there any areas they could improve?

They could improve in terms of documentation.

Do you have any advice for future clients of theirs?

No, I don’t have anything in particular. They’re good and they deliver on time.

BACKGROUND

Introduce your business and what you do there.

I’m the technical head of an education institution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed to automate the management of around 16,000 ad hoc teachers, so we hired Trigma Solutions. 

SOLUTION

What was the scope of their involvement?

They developed our portal for the registration. Their team helped identify the scope, collect the data, and build the portal, which is a web-based solution. They used Java for the frontend.

What is the team composition?

A team of around 8–10 people supported us, including a project manager.

How did you come to work with Trigma Solutions?

We did a tender for the best partner and we chose Trigma Solutions.

How much have you invested with them?

We spent $50,000.

What is the status of this engagement?

We worked together from 2011–2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They fully developed and integrated an automated ERP solution. Their work was excellent.

How did Trigma Solutions perform from a project management standpoint?

We were regularly coordinating with each other for the scope of work and identifying the whole project. We communicated once a day at least. We used phone calls and email. We sometimes visited their office or they visited ours.

What did you find most impressive about them?

They understood the scope and gave us solutions, which was critical for the success of any project. 

Are there any areas they could improve?

No, there was nothing they could do better. 

Do you have any advice for potential customers?

Work with their team — they were fantastic. 

BACKGROUND

Introduce your business and what you do there.

I work on the IT side for a power generation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed help with custom web development.

SOLUTION

What was the scope of their involvement?

They developed our website and do our web hosting. They enhance our product through annual updates.

What is the team composition?

There are 4-5 people on the team.

How did you come to work with Trigma Solutions?

We worked with them on a previous project. 

How much have you invested with them?

We invested about 300,000-400,000 INR (approximately $4,000-$5,000 USD).

What is the status of this engagement?

We started working together in January 2010, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is satisfactory. We’re happy with them. They complete their work in a timely manner. There aren’t many bugs.

How did Trigma Solutions perform from a project management standpoint?

Their team and my team communicate very well. There were no communication issues. We coordinate on a weekly basis using phone and email.

What did you find most impressive about them?

We’re happy with their services. We give them work every year.

Are there any areas they could improve?

I don’t have any problems with the services they provide.

Do you have any advice for potential customers?

I don’t have any particular advice. They’re good people to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of ExpertRating. We’re an IT services company, primarily in the business of e-learning and skills assessment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed a complete redesign of one of our flagship websites, and we also needed a new website built.

SOLUTION

What was the scope of their involvement?

For the new website, they presented us with mockups, and we finalized designs. They focused on frontend development and user experience.

For the redesign, they changed the entire frontend. We did the backend coding while they were responsible for the frontend.

The technology stack for both websites was HTML5, Bootstrap, and jQuery.

What is the team composition?

We had a main point of contact we interacted with.

How did you come to work with Trigma Solutions?

Through word of mouth, we knew they were a good company. They’re nearby, so we contacted them, they responded, and we decided to work together.

How much have you invested with them?

We invested more than $50,000.

What is the status of this engagement?

We worked on the project from June 2017 – February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before the redesign, the website had outdated technology and poor performance. The look and feel weren’t good, either. They worked hard on UX/UI. After we launched, we had very good reviews on the improved performance and how user-friendly it was.

Additionally, when they presented templates to us, our QA team tested it, and they found it to be nearly flawless from the first run.

How did Trigma Solutions perform from a project management standpoint?

They were very professional. They were close enough that we could walk to each other’s offices to meet in person. The project manager was always on top of it, knowing what needed to be done, and what progress had been made.

What did you find most impressive about them?

The combination of their professionalism and high-quality work sets them apart from other vendors. They knew how to get work done within the set timeframes. 

Are there any areas they could improve?

No, our engagement has been great.

Do you have any advice for potential customers?

Any client who works with Trigma on this size of a project will have a great experience. I can’t speak to their work on larger projects.

BACKGROUND

Introduce your business and what you do there.

I am the owner of a local Indian grocery store in Milwaukee, Wisconsin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed a website for my business where people could place orders as well as an app that would allow us to do delivery and pickup from the store.

SOLUTION

What was the scope of their involvement?

Their team built everything from scratch. I gave them an idea of what I wanted over phone call and email, and then they created the platform and everything that went along with it. They designed the screens and workflows for all of the features, focusing on keeping the designs consistent in order to create an overall brand presence. From there, they presented the samples to me and then executed those for both the app on iOS and Android and the website.

What is the team composition?

We had one main point of contact at their company, but I was able to interact with several other members of the team as well throughout the process.

How did you come to work with Trigma Solutions?

One of my cousins works for a local IT company that had partnered with them as well, and he recommended a few companies including Trigma. It was clear from the beginning that they prioritized providing good customer service, so we decided to work with them.

How much have you invested with them?

We spent a total of about $8,000 USD.

What is the status of this engagement?

The project ran from September–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results of the project have been absolutely fantastic. I have almost doubled my total customers because of the added capabilities we gained. The app itself has been very consistent, and my clients haven’t reported finding any issues with their work.

How did Trigma Solutions perform from a project management standpoint?

They were able to deliver all of our work within the deadlines and budget that we laid out for them, so that was all good. We communicated via phone and email for all of the work, and they were always good about responding quickly and making sure that our requests were addressed in a timely manner.

What did you find most impressive about them?

The communication was honestly the best part of working with them. It felt like they were always there for anything I needed, no matter what time or what request it was.

Are there any areas they could improve?

No, there wasn’t anything in particular that I think they need to improve.

Do you have any advice for potential customers?

Just give them an idea and let them talk it through with you until they have everything they need, and they will turn your idea into reality.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Elite Web Technologies, a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We needed a partner to help us develop our client’s mobile app.

SOLUTION

What was the scope of their involvement?

Trigma Solutions developed our iOS and Android apps for one of our clients based in the UK. The apps are used in conjunction with a fleet management system. We provided the team with the wireframes and the UI/UX designs, which they used to build the apps. 

What is the team composition?

We worked with five people in total. There were two people assigned to the iOS development portion, two more for Android, and one project manager.

How much have you invested with them?

We spent between $75,000-$80,000.

What is the status of this engagement?

The project took place from July-November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Trigma Solutions performed really well. Their solution pleased both our internal team and our client. Everything went well; it was a great experience overall.

How did Trigma Solutions perform from a project management standpoint?

Throughout the engagement, our project manager coordinated with their project manager. They used a project management tool that my team could access to see the weekly milestones. 

They took an agile approach to development, which worked well. Trigma Solutions tested each module, gave it to our team to test, and then we were deploying it on the server. They shared the code with us through GitHub.

Additionally, we never had any problems with the budget during the duration of the project. 

What did you find most impressive about them?

We were impressed with their commitment levels. If we ever have another mobile application related project, Trigma Solutions will definitely be in consideration.

Are there any areas they could improve?

Initially, their team was busy with another project so there was a slight delay in assigning their developers to us. Other than that, we didn’t face any issues with them.

Do you have any advice for potential customers?

Have a clear idea of what you want from your project. We prepared all the wireframes and the UI/UX designs beforehand, which was helpful. They have a good team and they can deliver solutions really well.

BACKGROUND

Please describe your company and your position there.

Director at Pixcel Infotech

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

I want an Educational app for my students.

What were your goals for this project?

Online I and my colleges can guide the students who are sitting far distances. Actually the challenges I found when I was young and for guidance, only books where available but to get the practical knowledge I have to struggle. Then I decided to make an app so that others should not struggle.

SOLUTION

How did you select this vendor?

After searching online and on Upwork, Trigma reviews are very good. After multiple discussions with the team members of Trigma. I selected them for my mobile app.

Describe the project in detail.

Basically it is an educational app for students. We have uploaded the videos and we have some online courses for the college students for their training purposes. Students can enrol, can have the training and can go for certification courses. The students can approach us online and can ask their queries or can share the experience. If students are finding it difficult in something, can raise their queries. Teachers are always available to answer the queries of the students.

What was the team composition?

I have hired one Team Head, one Designer, one Developer and one Tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Now more than 10,000 students have enrolled for courses and on a daily basis, me & my team use to answer more them 30 queries. On chat, it is very easy to find the candidates who can enrol them for the courses.

How effective was the workflow between your team and theirs?

I worked with a great team. Team head is always available. I only interact with the Team head and he handles his team. I want my work to be done and it was done on time.

What did you find most impressive about this company?

I appreciated their willingness to take the initiative on the project, rather than us having to launch it.

Are there any areas for improvement?

It was a pretty straight forward project, and they executed it in line with our timelines.