Trigma

BACKGROUND

Please describe your company and your position there.

We are a start-up quarter mile horse racing hub. I am the founder of StallionMexSearch.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions, and what were your goals?

I hired Trigma Solutions to custom build a horse racing platform where we can store unofficial races.

SOLUTION

How did you select Trigma Solutions and what were the deciding factors?

I searched online and I came accross them in Upwork initially. I got assigned a project manager that helped a lot. From giving me a professional quote with breakdowns, to development, to an amazing customer support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We created all the project in Wordpress. We custom build a plugin to help us manage adding, editing and displaying horse racing.

How many people from the vendor's team worked with you, and what were their positions?

I worked with an assigned project manager and a team of front-end and backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have a highly functional platform that exceed my expectations. They have an amazing QA team that made use that everything worked according to the plan. I am very happy working with Trigma team and continue to add features to my platform. I am planning to start a new project with them shortly.

Describe their project management style, including communication tools and timelines.

They delivered all the tasks on time. We had an agile type development style that was more dynamic. We communicated almost on a daily basis via skype.

What did you find most impressive or unique about this company?

Their responsiveness and customer support is outstanding.

Are there any areas for improvement or something they could have done differently?

Nothing so far.

BACKGROUND

Please describe your company and your position there.

I am the Senior Manager IT in the Data and Analytics office. Our Company is very fast growing Data enabling company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

Data Analytics and Reporting- our application required building large data specific to manage Transport logistics and Traffic management.

What were your goals for this project?

Business value is managing customers with better travel experience and lower time in traffic. Manage travel logistics and customer delight.

SOLUTION

How did you select Trigma Solutions?

Trigma was selected based on a Request for Proposal/procurement process went thru a set of discussions, presentations on solutions, demo, commercial and resource management capabilities

Describe the project in detail.

Critical project to manage a leading transportation and logistics company to deal with their traffic management and seamless supply chain management.

Project was divided in to 3 phases with multi vendor strategy to de-risk the business. Technical stack include- Hadoop Spark Java Python SQL SAP HANA

What was the team composition?

Team included an onsite project co-ordinator and one lead analyst. while the development team (3 developers and 2 QA ) were part of offshore team lead by an offshore project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was delivered on time, and no major milestones were missed. Zero critical defects and quality was surprising given the team size

How effective was the workflow between your team and theirs?

Onsite and offshore collaboration meetings on daily basis. All Agile practices were followed including daily stand up, sprint backlog meetings, product backlog, sprint planning etc.

Developers and analyst from both the team were transparent in terms of sharing knowledge across team members.

What did you find most impressive about this company?

Knowledge and Humility Team spirit young company and superior management insights helped

Are there any areas for improvement?

Build more onshore teams.

BACKGROUND

Please describe your company and your position there.

I'm a senior developer at an IT company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

One of our customers in US needed our help for developing a POC of a web-based application in Angular. We did not have anybody with the required skill-set so I reach out to Trigma to ask for skilled developers.

What were your goals for this project?

The app enables the user to create notes. It supports the creative notes taking process. Entries can be grouped in detailed titles, and the system has a matching functionality in terms of styling and cross-referencing. The user is able to flawlessly browse over the complete map (zoom) that consists of entries and tiles. Entries that have not been edited for a specific period of time will be malformed into gaps to gain the user’s attention.

SOLUTION

How did you select Trigma Solutions?

I have known the founders of Trigma for some time, and I knew they were a trusted partner.

Describe the project in detail.

High-level scope of the development was involved:

• Create entries (Create, Read, Update and Delete), make titles (collection of entries), annotate entries
• Cross-reference entries based on specific content values, assign entries to corresponding tiles, assign Meta links to corresponding entries
• Entries can be dragged to a new position on the map and be resized at will, dragging them on top of a tile assigns them accordingly
• Entries that have not been assigned to any titles are located in the creation canvas
• A mini-map shows a simplified preview of the whole working space and the user’s current position on the map
• All changes are automatically saved in the background

What was the team composition?

We have one senior developer and one junior developer working on the project from Trigma.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to help our customer from US, even though we did not have the proper resources ourselves at that time.

How effective was the workflow between your team and theirs?

The developers from Trigma was working directly with the project manager from the customer side in US. Daily online skype calls were used to exchange information and plan the next steps.

What did you find most impressive about this company?

They are open and responsive, which helps a lot in a fast-changing environment of software development.

Are there any areas for improvement?

Nope. I can truly recommend Trigma for anybody looking for a strong mobile app developer.

BACKGROUND

Please describe your company and your position there.

We are a office furniture manufacturer and employ more than 50 employees across US. One of the perks of being employed in our company is the care that we provide for employees.

This is evident with the investment that we have done in IT. I am the CIO for Freedman Office and I am responsible to support the business operations with the relevant IT products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

We wanted to get a holistic app and website portal to manage employee development and assessment on various levels. This included the technical skills as well as cultural training.

What were your goals for this project?

We had following goals in our mind

• Standardization of the employee training and employee assessment tools
• Anywhere anytime access to the training and assessment website
• Compliance to the regulatory laws

SOLUTION

How did you select Trigma Solutions?

We had this project in mind and we published the project requirements at various websites including Upwork where we got this lead.

Describe the project in detail.

HOD is an enterprise website with app extension to provide 360 degree employee skill development and assessment. HOD integrates tightly with our HR systems to ensure synchronization with employees in real time.

Profile and role based development plans are incorporated within to app to ensure a seamless on boarding of new employee into this portal/app. Time based and on-demand training lessons are initiated for relevant employees in areas of technical skills, managerial skills, ethics, diversity, sensitivity, sexual harassment policies etc.

Deadlines for such training completion are also setup with automated reminders to employees and their immediate reporting managers for compliance.

Additionally, assessment for these skills are also done with objective quiz and scoring. All in all, HOD ensures a holistic employee development with easy access for employees and managers.

What was the team composition?

While there were multiple resources engaged, we had the comfort of dealing with Project Manager and a business analyst who would take the requirements from us and get it done.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, We were able to get a 100% compliance to labor laws by ensuring training for employees on all disclosures for such laws, Additionally, we were able to automate appraisal process of more than 67% employees online without in person meetings. This % is increasing continuously.

How effective was the workflow between your team and theirs?

We just had one manager assigned to the project and HR resources who would provide the feedback on need basis. As Trigma team had done such work earlier as well, they were able to guide us on best practices.

It was a smooth flow as we utilized early morning calls to share the requirements and by next day, the incremental development was complete.

What did you find most impressive about this company?

I would say that while such projects are usually driven by scope and pricing, Trigma team always kept the employee experience at the top.

Trigma teams highlighted the additional features that would be critical to success of the website/app. It was the goal oriented and customer centric approach of the team which was impressive.

Are there any areas for improvement?

It was a great experience with Trigma and we are already exploring some projects inside our organisation.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a real estate property search, a startup company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

We are working on the idea to develop a platform for the people to search property for selling or rental basis.

What were your goals for this project?

My goal for this project is for the people who are in search of buying property or for rental property can easily search through my app.

SOLUTION

How did you select this vendor?

After searching online from some of the review sites I come to know about Trigma. Then I approached them through their website contact us page.

Describe the project in detail.

There are 4 types of users

1. Property seller
2. Property buyer
3. Property on the rental seller
4. Property on rental buyer

This solution will help the people to get the property easily without paying any brokerage fee. Seller will create an advertisement and add the details and the buyer can contact the seller as per the property search selected.

What was the team composition?

• 1 Designer
• 1 Quality Analyst

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have launched this app a few days back and now we are adding more features into this. The result is receiving enough traffic.

How effective was the workflow between your team and theirs?

The workflow is very simple; as I am also from this field we have followed the project management tool hub staff

What did you find most impressive about this company?

Their work is fantastic. The team assigned to me is doing great work.

Are there any areas for improvement?

I give full credit to Trigma for being understanding with me in terms of cash flow. In general, they work through a point system.

BACKGROUND

Please describe your company and your position there.

I’m Director of vShowcards Ltd and engaged Trigma Solutions to design and build from scratch an web portal. vShowcards provide a one stop shop marketing solution for actors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigma Solutions?

We hired Trigma to build the whole website and functionality

What were your goals for this project?

To build the website that hosts vShowcards and make the presentation of the information on the vshowcards clear and simple and intuitive to both navigate and upload

SOLUTION

How did you select this vendor?

We researched and compared 12 companies and Trigma’s response was the most impressive, knowledgeable and professional. Personally the staff were very helpful, always willing to do more than asked and demonstrated a level of genuine interest and commitment that was very reassuring

Describe the project in detail.

Designing an interactive information platform to host vShowcards for Actors. They had to be easy to upload, searchable, with PayPal interface, and highly functional

What was the team composition?

Lead consultants and engineers and designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With a day of launching the site we had already made our first sale. And important industry figures who saw the site gave highly complimentary testimonials for us to use. Trigma absolutely smashed it. They made a fantastic site for us which is being very well received and their work has exceeded all our hopes and expectations. Definitely going to work with them again

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive about this company?

Their sheer level of skill and ‘can do ‘ attitude stood out to me.

Are there any areas for improvement?

I can’t think of any. These guys were brilliant, and their aftercare is still 100% interested and committed even after the job is done

BACKGROUND

Introduce your business and what you do there.

I’m the founder of duleepsingh.com, a research facility that promotes Anglo-Punjab culture, history, and heritage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We wanted maximum exposure for our site so it would be hit up frequently on search engines. Our audience — people in their fifties who don’t use the internet often — also needed a site that was easy to look at and navigate.

SOLUTION

What was the scope of their involvement?

We’re having the whole website restructured from scratch for the third time. It’s been 5–6 years since the last one, so it’s gotten a bit dated. Once it’s done, it’ll be easier to navigate, the image and video quality will be higher, and the site will be faster.

I told Trigma what we needed, which was a video that we could upload with a YouTube connection. We also wanted to link to our Facebook and Instagram where part of our audience comes through. Lastly, I wanted an admin page where we could edit parts of the website and update news stories ourselves rather than rely on Trigma.

Trigma has done some SEO as well. When we searched the website on search engines, it wasn’t coming up at the top of the list. They did some work on keywords to get us higher.

What is the team composition?

Apart from my main point of contact at Trigma, I’ve worked with 3–4 people over the years.

How did you come to work with Trigma Solutions?

I originally was working with a small, local firm. A friend introduced me to Trigma because he had a website developed by them. Because I already travel to India quite a bit, they were able to take me to their office and show me their work station, their staff, and how they work.

Trigma would be able to provide me a dedicated team to work on the website, which was better than what I had before. Their prices were very competitive as well.

How much have you invested with them?

We spend about £4,000 (approximately $5,000 USD) per annum.

What is the status of this engagement?

The partnership started in 2010 or 2011 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our views and hits go significantly higher when we announce a new event or book launch. Otherwise, we see a steady flow of traffic, comments, and messages. Whenever we redesign the site, people send us lots of messages about how they love the new look. They are often friends and longtime associates, and that tells us that people are finding and viewing us quite successfully.

How did Trigma Solutions perform from a project management standpoint?

Trigma is always on the ball, and we never have to chase them. Because we’re in the UK and they’re in India, there’s a very small window when we can communicate with them. However, they’re always there and happy to accommodate us, even on weekends and out of hours.

We communicate over email, phone calls, WhatsApp videos, and Zoom. If it’s an emergency, I can go straight to the phone or a WhatsApp video call.

What did you find most impressive about them?

Trigma’s professionalism is what I like about them. If I ever need something done, I can contact them, and it’ll be dealt with in 24 hours. That’s the main reason why I’ve stuck with them.

Are there any areas they could improve?

The main reason we’re restructuring the site is because of the site’s speed and the lack of quality in our images and videos. The visuals are quite important to our work, but Trigma is moving us to a new platform that should improve it.

Any advice for potential customers?

Have a face-to-face meeting initially so that you can see examples of their work and learn whether they can perform to the level you need them to be. I also found it helpful to see their set-up because I could get a real feel for how they work. That’s important when you’re considering a long-term relationship with a company.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of mahroks.co.uk as well as a property developer and businessman.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

It was for a project for a big website.

SOLUTION

What was the scope of their involvement?

Trigma did the development work for the website, maintenance, as well as incorporate add-on features. In that effort, they've done mobile optimization, created notifications on mobile, and integrated that process with Facebook.

There are chat and video features between members. The solution is hosted on the cloud and has SEO friendly content management. It contains articles and historical documents that tell family stories. The app was created for iOS.

How much have you invested in them?

I pay about $4,000 per year for maintenance and updates.

What is the status of this engagement?

We started working with them in January 2010, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The general public can find adequate information when they search the site. The team based it historical information, which is quite important for the general community we're dealing with.

Trigma Solutions is made up of honest, hardworking people. If I send away information today, it will be added to the site within 24 hours.

How did Trigma Solutions perform from a project management standpoint?

They are very efficient. When we assign them to do something, it gets done without reminders.

We are in contact at least once a month and communicate through email and WhatsApp. When I was in India, I visited their offices as well. They have a lot of staff working there to support us.

What did you find most impressive about them?

They've completed all my projects with efficiency.

Are there any areas they could improve?

I don’t see any faults in their services.

Do you have any advice for potential customers?

Get all your information ready to give them the complete brief of what you want on your site. I gave them complete information, and it was done very nicely.

BACKGROUND

Introduce your business and what you do there.

I am a manager at Hartron. We work as a contractor for a government agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

We hired them specifically for a web-based online assessment. It was focused on giving the capability to create tests for government employees.

SOLUTION

What was the scope of their involvement?

From the beginning of the project, we had a limited time in which to develop the product, so we had to stick closely to the timelines that we established. They worked closely with us to develop an online solution that we could use to meet the needs of the project.

We started out with all of the documentation that we needed and gave that to their team in order to help us migrate the content online. They handled the process from there and delivered the final product to us for review.

How did you come to work with Trigma Solutions?

We knew that Trigma had done a lot of work with different government agencies and wanted to hire them based on their demonstrated experience with projects like this one.

How much have you invested with them?

The total project cost was around $1,000,000 USD.

What is the status of this engagement?

We worked together in the first quarter of 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The government party who commissioned the project was very pleased with the result of the project and was impressed with the ambitious timeline on which we were able to deliver the work.

When we launched the website, we were able to gain about 17,000 users on the site within a relatively short timeline. Feedback from everyone who used the site was very good, and we didn’t run into any bugs or issues throughout the project.

How did Trigma Solutions perform from a project management standpoint?

The deliverables were always provided on time and in budget. They handled the project well overall, communicating with us regularly about all of the progress and asking for feedback throughout their work.

What did you find most impressive about them?

They are very competent at what they do. Their knowledge base is impressive, and we had no doubt that they would be able to handle the workload that we were giving them. All of their employees are professional and hard-working, which significantly improved our relationship.

Are there any areas they could improve?

No. In government, you often run into delays or other issues on a project like this, but they did a great job of avoiding any of those issues.

Do you have any advice for potential customers?

Give them your requirements and then let them get to work. They have a good team and will be able to deliver a solution that satisfies your needs if you allow them to decide how to implement it.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a mobile device and accessories shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigma Solutions?

The Indian government introduced a goods and services tax (GST) in 2019, and we wanted a GST solution for our billing system.

SOLUTION

What was the scope of their involvement?

Trigma Solutions developed a billing system for our shop, using PHP CodeIgniter and a Magento database. They also developed an Android app through which we can do all our billing. We use it to scan bar codes, and it does all calculations automatically.

I have 15 employees in my shop, and each one has an account on the platform. They receive commissions for their sales, which are calculated by the app.

What is the team composition?

I had a three-person team at Trigma: one designer, one project manager, and one developer.

How much have you invested with them?

The total cost was 5–6 lakh Indian rupees (approximately $8,000 USD).

What is the status of this engagement?

We worked with them between January–April 2020. The app is launched and my team is onboarded to it. I’ve recently started using their cloud services as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution gives me a lot of ease. We had complex books in the past, and billing records used to get misplaced or corrupted. All my books are in the cloud now, and I can get access to the database from anywhere. The platform is functional and reliable, and my employees are very happy with it.

How did Trigma Solutions perform from a project management standpoint?

They’re very good consultants. They understood my requirements easily and came up with a good solution. They’ve delivered within budget.

What did you find most impressive about them?

They’re very impressive. I told them what my pain points and requirements were, and they came up with new ideas.

Are there any areas they could improve?

They could improve in terms of documentation.

Do you have any advice for future clients of theirs?

No, I don’t have anything in particular. They’re good and they deliver on time.