# Moneypenny USA Moneypenny USA Reviews (53), Pricing, Services & Verified Ratings - Verified - 4.4 out of 5 average review rating - 1 connections joined Moneypenny USA's Network [Visit Website](https://www.moneypenny.com/us/?utm_campaign=51565454-CP_Clutch&utm_source=Clutch) [Get a Custom Proposal](https://clutch.co/profile/moneypenny-usa) **America’s favorite call answering service** As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times, ‘Best Global Support’ in The Forbes Advisor’s Best Answering Services list, and earning recognition as a Great Place To Work (GPTW). ## Company Information - Hourly rate: < $25 - Number of employees: 50 - 249 - 1 Locations: - Duluth, GA (Headquarters) - Founded in 2000 - 2 languages: English, Spanish ## Services, Focus Areas, Industries, and Clients ### Service Lines - 80% Call Center Services - 10% Customer Service Outsourcing - 10% Sales Outsourcing ### Focus Areas - Sales Outsourcing: - 100% B2B Lead Generation - Customer Service Outsourcing: - 100% Phone Support Services - Inbound Services: - 63% Answering services - 37% Virtual receptionist - Outbound Services: - 50% Customer Surveys & Market Research Calls - 50% Third party verification ### Industries - 20% Information technology - 20% Legal - 20% Real estate - 20% Financial services - 20% Medical ### Clients - 100% Small Business (<$10M) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 1.1 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Moneypenny USA offers competitive pricing, with costs ranging from $40 to $40,000 depending on service scope. Monthly fees average around $300, providing significant value for small to medium-sized businesses seeking reliable call handling and customer service. **Most Common Project Size**: Less than $10,000 based on 50 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: Less than $10,000 based on 49 reviews - IT Managed Services: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Moneypenny USA Review Insights Overall Review Rating: 4.4 - Quality: 1.3 - Schedule: 1.1 - Cost: 1.1 - Willing to Refer: 4.4 ### Top Mentions - Timely (5 mentions) - Communicative (2 mentions) - Easy to work with (2 mentions) - Exceptional performance (2 mentions) - Helpful (2 mentions) - Accommodating (1 mentions) - Adaptable (1 mentions) - Attentive (1 mentions) - Customized support (1 mentions) - Efficient (1 mentions) - Exceptional results (1 mentions) - Great project management (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) - Receptive (1 mentions) - Trustworthy (1 mentions) ### Review Highlights **Reliable Call Handling** Moneypenny USA (formerly VoiceNation) is praised for reliable call handling across various industries, ensuring calls are answered promptly, and messages are accurately relayed to clients, minimizing missed opportunities. **Flexible Customization** Clients appreciate the flexibility Moneypenny offers in customizing scripts and systems to meet specific business needs, allowing for tailored solutions that enhance client satisfaction. **Effective Communication** Moneypenny USA is noted for its strong communication skills, responding quickly to client queries and providing timely updates, which fosters trust and smooth collaboration. **Expertise in Diverse Industries** Moneypenny USA serves a wide range of industries, from healthcare to real estate, showcasing their ability to adapt their services to meet the unique demands of different sectors. **Customer Service Excellence** The company is commended for its high level of customer service, with friendly and professional staff who are dedicated to meeting client needs and maintaining a positive interaction. **Cost and Billing Concerns** Some clients experienced unexpected charges or billing issues, suggesting that Moneypenny could enhance transparency and responsiveness in their billing processes. **Impact on Business Efficiency** The services provided by Moneypenny significantly improve business efficiency by freeing up client resources, enabling them to focus on core activities while ensuring customer calls are managed. **Initial Setup and Onboarding** Clients report a smooth onboarding process with Moneypenny, with dedicated account managers assisting in setting up services and ensuring all client needs are addressed from the start. **Room for Data Management Improvement** While praised for their services, Moneypenny could improve its data management capabilities, particularly in providing more detailed and mapped data reports for client analysis. ### Moneypenny USA Reviews #### Call Center Services for Nonprofit Organization (Featured Review) **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Oct. 2020 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can contact them back promptly. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director, HELP Initiative, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 28, 2022 **Feedback Summary**: Moneypenny USA's (Formerly Voice Nation) excellent customer service has helped the client satisfy the government requirements, allowing them to keep getting contract renewals and funds. The team excels at engaging with callers, easing the calls, and gathering detailed information so that those callers get help fast. "“Moneypenny USA (Formerly Voice Nation) provides us with useful information that allows us to get back to clients promptly.”" **BACKGROUND** Introduce your business and what you do there.I’m the executive director of HELP Initiative, Inc. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Moneypenny?We needed call center services from an external partner to help us handle the number of inbound calls we were receiving. **SOLUTION** What was the scope of their involvement?Moneypenny offers us their call center services, acting as the contact center for several of our programs. Depending on the program, we provide them with information and a script about it. We also provide our customers with our personal Moneypenny customer service line.Clients contact our service line, and Moneypenny’s team gathers their information to later send it to us via email so that we can contact the clients back. Additionally, they track and measure how many calls we receive.What is the team composition?We work with four receptionists from Moneypenny.How did you come to work with Moneypenny?We searched for call centers, and when Moneypenny came up, they resonated with me because we also liked James Bond.How much have you invested with them?We spend roughly $300 per month. So far, we’ve spent about $5,700.What is the status of this engagement?We started working together in October 2020, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Moneypenny provides us with useful information that allows us to get back to clients promptly. We always receive their email as soon as they finish the call, and in most cases, it contains very detailed information about the client’s needs and wants.We measure our customer-service satisfaction level based on contract renewals. The more contract renewals we receive, the more the state of Delaware is happy with our services because they fund us. Recently, we received an important fund amount from the governor, so I can say that they’re very satisfied with our customer service.How did Moneypenny perform from a project management standpoint?Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls. Whenever Moneypenny’s team has any concerns, they don’t hesitate to contact us to ensure they’re getting everything perfectly.What did you find most impressive about them?The people from Moneypenny who are receiving the calls have admitted that they once were in the same position as those who are calling them now. That aspect has been very important because the receptionists really resonate with the callers. For our clients, calling us and asking for help is never easy, but Moneypenny’s team members really understand their pain points and can relate to them, easing the calls.Are there any areas they could improve?Moneypenny’s data management could be improved. They provide us with reports that include the activity and the data associated with it at any given time. However, they’re not giving us a good mapping of that data. They have mapping capabilities, but it seems that they don’t use them to the fullest extent. For example, if we select a certain zip code to track the calls we receive, they should be able to map that very quickly. Still, they haven’t been able to do that so far.Do you have any advice for potential customers?Evaluate your own core activities so that you know which plan to pick among the ones they offer, and adjust to it accordingly. For example, one of our programs is a heating program. We didn’t consider the seasonal changes for this program, so when the weather started to get cold, our calls disproportionately picked up, affecting the budget we had contemplated for our call center services. Additionally, communicate with their team so that they understand your campaigns, programs, and scripts. --- #### Call Center Services for Medical Staffing and Recruiting Co. **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voicenation) provides live call answering and redirection to help their client's employees call out to any one of the company's nearly 20 facilities. They work from a script that was jointly developed.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Lead Recluiter - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 8, 2022 **Feedback Summary**: Delivering much needed bandwidth, Moneypenny USA (Formerly Voicenation) is a critical ongoing partner. They transfer calls with a near perfect level of accuracy and reliability, allowing a small management staff to handle over 200 employees. Future clients will find them to be flexible and willing to make customizations. ""Moneypenny USA (Formerly Voicenation) is a one-stop-shop." " **BACKGROUND** Introduce your business and what you do there.I’m the lead recruiter for a medical staffing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with VoiceNation? When our employees call in, we wanted there to be an answering service that could direct their calls to the correct one of our 19 different facilities. We only had three when we started with VoiceNation’s team. **SOLUTION** What was the scope of their involvement?Originally, VoiceNation wasn’t set up for the type of operation that we were looking for, but their staff worked for us to develop our call-in system. They’re more directed toward companies that need a live person to answer the phone.They’re an off-site system, but they adapted their system to disseminate all the call-ins we get. In our set up, a live receptionist answers the phone and starts in with a script that we developed: ask what they’re calling about and then direct those calls to the correct facility.What is the team composition?We originally started working with an account manager and then switched to interacting with their scripting department.How did you come to work with VoiceNation? I found them online. When we started to look for a vendor three years ago, I contacted 4–5 options, and VoiceNation seemed to the most eager to work with us. They were willing to make a custom system as well.How much have you invested with them?The total cost is around $40,000 so far.What is the status of this engagement?We’ve been working together since August 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? What they do is very valuable for us because it allows us to not hire a receptionist or handle these calls ourselves. As a small management staff of four people that manages over 200 people, it’s impossible for us to field all the calls we get. VoiceNation does this flawlessly 99.9% of the time, saving us a lot of work, effort, and headache.How did VoiceNation perform from a project management standpoint?They’re outstanding with communication. They reply almost immediately to any requests of problems that we have and come up with answers very quickly.They manage our account through a dashboard on their side, but we don’t use any outside tools. This system has been very effective. Usually I’ll email them, or sometimes text the — and then there is an occasional phone call.What did you find most impressive about them?I’ve never worked with another vendor, but VoiceNation is a one-stop-shop. It was very impressive how they built a custom system for us. There was some trial-and-error in the beginning, but they were able to adapt to our needs.  Are there any areas they could improve?Occasionally we’ll miss a call, or it will go to the wrong person due to operator error, but that’s human nature. I don’t see any way they could improve at the moment.Do you have any advice for potential customers?I would wholeheartedly endorse VoiceNation to work with you even if they don’t fit your system exactly. --- #### Call Center Services for Nonprofit Organization **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Oct. 2020 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can contact them back promptly. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director, HELP Initiative, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 28, 2022 **Feedback Summary**: Moneypenny USA's (Formerly Voice Nation) excellent customer service has helped the client satisfy the government requirements, allowing them to keep getting contract renewals and funds. The team excels at engaging with callers, easing the calls, and gathering detailed information so that those callers get help fast. "“Moneypenny USA (Formerly Voice Nation) provides us with useful information that allows us to get back to clients promptly.”" **BACKGROUND** Introduce your business and what you do there.I’m the executive director of HELP Initiative, Inc. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Moneypenny?We needed call center services from an external partner to help us handle the number of inbound calls we were receiving. **SOLUTION** What was the scope of their involvement?Moneypenny offers us their call center services, acting as the contact center for several of our programs. Depending on the program, we provide them with information and a script about it. We also provide our customers with our personal Moneypenny customer service line.Clients contact our service line, and Moneypenny’s team gathers their information to later send it to us via email so that we can contact the clients back. Additionally, they track and measure how many calls we receive.What is the team composition?We work with four receptionists from Moneypenny.How did you come to work with Moneypenny?We searched for call centers, and when Moneypenny came up, they resonated with me because we also liked James Bond.How much have you invested with them?We spend roughly $300 per month. So far, we’ve spent about $5,700.What is the status of this engagement?We started working together in October 2020, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Moneypenny provides us with useful information that allows us to get back to clients promptly. We always receive their email as soon as they finish the call, and in most cases, it contains very detailed information about the client’s needs and wants.We measure our customer-service satisfaction level based on contract renewals. The more contract renewals we receive, the more the state of Delaware is happy with our services because they fund us. Recently, we received an important fund amount from the governor, so I can say that they’re very satisfied with our customer service.How did Moneypenny perform from a project management standpoint?Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls. Whenever Moneypenny’s team has any concerns, they don’t hesitate to contact us to ensure they’re getting everything perfectly.What did you find most impressive about them?The people from Moneypenny who are receiving the calls have admitted that they once were in the same position as those who are calling them now. That aspect has been very important because the receptionists really resonate with the callers. For our clients, calling us and asking for help is never easy, but Moneypenny’s team members really understand their pain points and can relate to them, easing the calls.Are there any areas they could improve?Moneypenny’s data management could be improved. They provide us with reports that include the activity and the data associated with it at any given time. However, they’re not giving us a good mapping of that data. They have mapping capabilities, but it seems that they don’t use them to the fullest extent. For example, if we select a certain zip code to track the calls we receive, they should be able to map that very quickly. Still, they haven’t been able to do that so far.Do you have any advice for potential customers?Evaluate your own core activities so that you know which plan to pick among the ones they offer, and adjust to it accordingly. For example, one of our programs is a heating program. We didn’t consider the seasonal changes for this program, so when the weather started to get cold, our calls disproportionately picked up, affecting the budget we had contemplated for our call center services. Additionally, communicate with their team so that they understand your campaigns, programs, and scripts. --- #### Answering Services for Kick-boxing Fitness Facility **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Nov. 2018 - Ongoing **Project Summary**: A kickboxing fitness facility engages Moneypenny USA (Formerly Voicenation) to provide answering services. In addition to answering phone calls, the team records and forwards messages for the client to later address.   **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** President, J9Dilworth, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 25, 2020 **Feedback Summary**: Moneypenny USA (Formerly Voicenation) provides satisfactory voice services that limit the number of internal teammates’ responsibilities and support more productive conversations with callers. Although challenges arose, the team’s pleasantness, timeliness, and responsiveness to feedback enable continued collaboration. ""They’re friendly, timely, and receptive to my requests."" **BACKGROUND** Introduce your business and what you do there.I’m the president, owner, and operator of J9Dilworth, Inc. We’re a full-body kick-box gym and fitness facility. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Moneypenny?Due to the volume in the gym and constant flow of people, it’s hard to answer the phone and have a productive conversation. In my gym, trainers have to wear many hats. To take that off my plate, I hired Moneypenny. **SOLUTION** What was the scope of their involvement?Moneypenny answers the phones and forwards the messages to me. When I’m on my breaks, I call back and return the messages.What is the team composition?I have one point of contact from Moneypenny. However, there are several people that could be on my account.How did you come to work with Moneypenny?When I decided that I needed support, I searched for answering services online. I called a few different provides but I liked Moneypenny’s offerings and pricing.   How much have you invested with them?I’ve invested about $4,650 in their services. Due to the pandemic, my gym was closed for six months. We had an agreed-upon price, but Moneypenny instituted a price increase during that time.What is the status of this engagement?We began our engagement around November 2018, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? While we’ve had several unnecessary hiccups based on the information provided to them about my gym, they’ve been helpful. For the most part, their team’s good. However, there was a point when I spoke to my point of contact about switching providers.How did Moneypenny perform from a project management standpoint?We mostly communicate via email, but the method depends on what I want to dicuss. We also communicate through phone calls.What did you find most impressive about them?They’re friendly, timely, and receptive to my requests. Their team quickly makes corrections. When there’s something wrong, they acknowledge it.Are there any areas they could improve?There were errors that shouldn’t have been made. These weren’t rookie mistakes. We had policies and procedures up for well over a year and a few things slipped through the crack.Do you have any advice for potential customers?Be clear about what you want from them. Be specific with the information you want to be transferred from the answering service to whomever calls. --- #### Answering Services for Catering Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voice Nation) runs a phone line for a catering concierge service. Their team handles messages and business inquiries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, SimpleCater - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 26, 2019 **Feedback Summary**: The team at Moneypenny USA (Formerly Voice Nation) exceeds expectations. Their dedication complemented their exceptional customer service approach. Customers can expect an organized and personable team. ""Moneypenny USA (Formerly Voice Nation) goes beyond answering services; their team provides trust."" **BACKGROUND** Introduce your business and what you do there.I work at SimpleCater, a corporate catering concierge service based in South Florida. Through our technology, businesses can organize caterings for staff and clients. We work with over 200 restaurants to provide authentic cuisines and variety. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Moneypenny?Our company is entirely virtual. When we first started, we had an automated service that forwarded calls to our cell phones. A lot of times, we weren’t available, and the calls would go to voicemail. When it comes to catering, clients want to speak to someone right away when it’s a pressing need. No one will leave a message; they’ll just find another caterer that would solve their needs.We started looking into receptionist services. We hired one company that read from a script and wasn’t natural at all. Clients could quickly tell that the receptionist wasn’t interested. It was a robotic process where we received a ton of complaints.We engaged with Moneypenny to make sure our customers were getting the real and natural attention that they deserve. **SOLUTION** What was the scope of their involvement?Moneypenny assigned a set of people that would understand our business. We also have an account manager dedicated to our processes.  When they answer the calls, their team explains what the customer needs without a script.What is the team composition?I’ve dealt with other people within the company, but our account manager has been there from the beginning.How did you come to work with Moneypenny?One day, my partner was reading a magazine and came across Moneypenny. I had recognized that our customers weren’t happy with our services. I knew that people answering and actively listening to our customers would be a big deal. Their team doesn’t work off of a script. That’s the primary differentiator between them and other reception services. They have a competitive advantage.How much have you invested with them?I pay around $330 a month, but because of extra services, it’s a little bit more now. It’s about $4,200 per year.What is the status of this engagement?Our engagement started with Moneypenny about three years ago. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Moneypenny goes beyond answering services; their team provides trust. It’s been a straightforward process that helps tremendously. They make our company seem bigger than it is.Their assigned team provides our clients with peace of mind. Our customers know that their problems will easily be solved. We used to have complaints once or twice a week, but now, we have no complaints at all in regards to our receptionist service. There have been no issues since working with Moneypenny.How did Moneypenny perform from a project management standpoint?After the initial stage, one of their representatives got in touch with me and started organizing. I have my own number with them that I can call. My account manager gets back to me within the day or by the next day. If it’s urgent and she’s not available, someone else gets back to me. There’s never been a communication issue.What did you find most impressive about them?By not being scripted, the team at Moneypenny helps companies look larger and trustworthy to potential customers.Are there any areas they could improve?No, it’s not much that they can improve upon. I wish that they had more services we could integrate within our company. In other words, their team does an excellent job with the service and with understanding our business. I wish they could help me a little bit with virtual work.Do you have any advice for potential customers?I’ve brought them clients. I would let them know that Moneypenny should completely handle their phone line. Communication is smoother with their involvement. Their team makes everything simple and straightforward. With other vendors, the services were more complicated, but Moneypenny simplifies it all. The people I’ve referred them to love them. --- #### Voice Services Solution for Renovation Business **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: May 2017 - Ongoing **Project Summary**: Moneypenny USA (formerly VoiceNation) provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Company Owner, Reno Done Rite - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 6, 2019 **Feedback Summary**: Providing friendly and reliable services, Moneypenny USA (formerly VoiceNation) has enabled the business to better serve their clients. The team addresses the needs of the partnership attentively, resolving any challenges quickly. They are a dedicated partner, which ensures continued collaboration. ""Their customer service has been excellent."" **BACKGROUND** Please describe your company and your position there.We are a startup home/business renovation company in TX. We specialize in consulting with clients to design and renovate their newly purchased "fixer-upper". **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire VoiceNation?We wanted a friendly and professional live person to be able to answer our calls and be a great first impression for our business when we were unavailable to answer - meeting with clients, on job sites, etc.What were your goals for this project?Needed to ensure that my potential and current clients' calls were always answered and so they did not have to encounter an automated voicemail. Wanted to ensure we were not missing any new leads and that I received detailed missed call messages and could prioritize who needed immediate call backs **SOLUTION** How did you select this vendor?Did some searching online and completed a few free trials that did not require a credit card to sign up for. VoiceNation ended up being the most adequate for my needs. And after a quick and very simple onboarding I was introduced to their online dashboard which I have fallen in love with.Describe the project in detail.VoiceNation offers 24/7 services at no additional cost. I have my line setup to forward after it rings to us 3 times but I also have the option to forward my lines at anytime if I am out of the office for an extended time etc. They answer the phone in a timely and friendly manner; determine if the caller is a New or Existing client and collect the necessary information based on the parameters I set up; then the message is immediately texted and emailed to me.What was the team composition?After speaking with Sales and signing up I was contacted by my dedicated onboarding specialist; they assisted me with the script setup and gave me a tutorial of the online dashboard. They also remained my point of contact for the first 45 days to ensure I didn't have any issues, questions, or need to make any adjustments - if they didn't hear from me then they ensured to check in and make sure all was good. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?I have been able to focus more on tasks at hand and provide my clients with the dedication they deserve. I also feel more at ease knowing that if I am too busy then there will be a reliable person always available to assist my clients on my behalf - they aren't able to answer my callers questions but they are friendly and ensure they gather the necessary information and get it over to me accurately.How effective was the workflow between your team and theirs?During the first 45 days while our account was still in onboarding we received a few pulse checks from them to ensure all was good. Otherwise I only reach out to them if I have a question or need to make an adjustment - which they are always quick to respond which is a refresher for meWhat did you find most impressive about this company?Their customer service has been excellent. They are quick to respond and get any issues or changes handled asap.Are there any areas for improvement?I am looking forward to an app that provides me with more functionality which I have been advised is currently in development so I can't wait to see what enhancements they will be launching in their upcoming app update. --- #### Answering Service for Medical Office **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: June 2018 - Jan. 2019 **Project Summary**: Moneypenny USA (Formerly Voice Nation) implemented automated telephone answering services to a medical office. The coverage was programmed for business hours. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Go Beyond Relief - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 30, 2019 **Feedback Summary**: They delivered the fully-functioning product, and now the client never misses calls from customers. The system has received very positive feedback for its ease of use. ""Working with Moneypenny USA (Formerly Voice Nation) is the best decision I have made."" **BACKGROUND** Please describe your company and your position there.We are small Medical Office with a staff of 4 with one physician. As the office manager I needed to find phone coverage during holidays and traveling. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Moneypenny?We needed a reliable, professional solution. A missed call could easily be a missed new patient opportunity. Our needs where for Monday through Friday from 9AM to 5PM.What were your goals for this project?We found that people are not likely to leave a voicemail for a new patient appointment but they would live their information with a "live voice". **SOLUTION** How did you select this vendor?MoneyPenny came up first in a google search - I was hooked after my first contact. The pricing was fair and the transition was easy. I decided to give them a try when we were traveling.Describe the project in detail.I needed coverage from 9 to 5 - Monday through Friday . I wanted our patient to know that we cared about them and to let potential new patients know we were available .What was the team composition?I love my sales rep Amy - She is always available and takes great care of my needs. She is a delight to chat with and never misses a beat. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?Working with Moneypenny is the best decision I have made. We never worry about missed calls . We instantly get a email as to the details of each call. This we can check anywhere in the world.How effective was the workflow between your team and theirs?It literally only takes a few minutes to set the schedule and transfer the phone. Couldn't be easier.What did you find most impressive about this company?(Besides Amy) - We have gotten great feedback from our patients. their call was answered and dealt with professionally.Are there any areas for improvement?no! --- #### Answering & Directing Calls for Real Estate Brokerage Firm **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Nov. 2018 - Ongoing **Project Summary**: Moneypenny USA (formerly VoiceNation) provides ongoing call answering and directing services. They follow an existing script, gather information, and forward calls to the right individual or voicemail box. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President & Administrator, Real Estate Brokerage Firm - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 7, 2019 **Feedback Summary**: Previously existing issues have all been resolved; all calls are answered and distributed effectively. The Moneypenny USA (formerly VoiceNation) team made the onboarding process was quick and efficient. They’ve been proactive in solving issues and have received positive feedback from the internal team on their approach. "“They provide exactly what we need and continually drive the project forward.”" **BACKGROUND** Introduce your business and what you do there.I’m the vice president and administrator for a commercial real estate brokerage firm and a real estate investment trust. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with VoiceNation?Our team is small, so we didn’t have the internal resources to continually answer and redirect phone calls throughout our company. We wanted a streamlined process rather than the original approach we had, which made us spend valuable business hours distributing calls to the right person. We hired VoiceNation to provide answering and call directing services. **SOLUTION** What was the scope of their involvement?We provided their team with a script to help them gather all important information from callers. Along with this, we gave them a list to follow to direct calls to the right person. If we miss the call they forward to us, they’ll then forward the call to voicemail and send our team an email notification. We’re also able to direct them to send calls straight to voicemail and they’ll follow up with a full review of everyone who has called throughout the day.What is the team composition?I have one main point of contact who worked with me during the sales and onboarding process. When I moved the second company over to VoiceNation’s services, they provided a manager for me to contact directly. They supply a team of people who I can get in touch with quickly.How did you come to work with VoiceNation?I looked for vendors online and considered customer reviews for each company. VoiceNation fit our needs as far as our budget and the amount of attention we needed. They continued to contact me and display their services during the onboarding process, which I liked.How much have you invested with them?For both companies, we spend between $100–$150 per month.What is the status of this engagement?We’ve been working together since November 2018 and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?VoiceNation has been fulfilling our needs. Before starting their services, we were receiving complaints from customers that our phones weren’t being answered and calls were being dropped. Since beginning the engagement with them, those issues have been solved. Additionally, our internal team has performed test calls and reported the VoiceNation answerers were friendly, polite, and on-script.How did VoiceNation perform from a project management standpoint?I’m always able to get in contact with my primary point of contact. If I have any questions or issues, I’m able to directly communicate with a member of their team through phone and email.What did you find most impressive about them?Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.Are there any areas they could improve?There was one instance where I felt the person who answered a call could have been friendlier, but VoiceNation immediately listened to the recording to ensure their team was performing correctly. I don’t have any issues with their services because they always listen to our feedback and work to improve.Do you have any advice for potential customers?I can’t think of any advice because my experience has been excellent so far. --- #### 24/7 Answering Services for Life Coaching Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Feb. 2018 - Ongoing **Project Summary**: Moneypenny USA (formerly VoiceNation) provides 24/7 answering services so that end clients always have someone to talk to. They gather contact information and the reason for calling then immediately forward the information. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, 2 Times Focus - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 26, 2019 **Feedback Summary**: Moneypenny USA (formerly VoiceNation) offers an incredibly competitive price and provides nearly perfect service. They always answer and have a vibrant and energetic team. They create a professional appearance that end clients love and that keeps the business organized. "“Because of their service, our client base has grown quite a bit.”" **BACKGROUND** Introduce your business and what you do there.I’m the CEO of 2 Times Focus. We’re mentors, life coaches, and motivational speakers.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with VoiceNation?Our business was growing, and we weren’t always able to answer our phones when clients called. We needed a cost-effective solution to answer client calls and track messages. **SOLUTION** What was the scope of their involvement?Whenever a client calls us, VoiceNation answers and gets their email, phone number, and reason for calling. From there, they immediately forward that information to us via email and text. We can then reach out to the client and talk to them instead of them having to keep on calling until we answer. What is the team composition? There isn’t any one specific person that works for us. I can just call them and talk to whoever answers.How did you come to work with VoiceNation?They were a referral. We couldn’t afford an assistant, and VoiceNation offered a great price, so we hired them.How much have you invested with them?We’ve spent less than $1,000 on their services; it’s about $50 a month.What is the status of this engagement?We partnered in February 2018, and the work is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Clients love the service, saying it makes us look professional and organized. Because of their service, our client base has grown quite a bit. We’d continue to use VoiceNation, even if they charged more.How did VoiceNation perform from a project management standpoint?They immediately started providing their service after our first payment, and they’re available 24/7. Even when we had a winter storm, they were still working.What did you find most impressive about them?Their customer service is incredible, and they’re always energetic and willing to answer my questions. I’ve called the line from a different phone number at odd hours, and they always answer, which is amazing. They treat the job like it’s for their own company.Are there any areas they could improve?We’ve only ever had a problem with one client, and that was most likely a technical issue. VoiceNation needs to do more advertising and marketing so that others can find out about their service.Do you have any advice for future clients of theirs?If you have any questions, give them a call because they'll answer them. --- #### Answering Services for Marketing Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Mar. 2025 - Ongoing **Project Summary**: Moneypenny USA (formerly VoiceNation) receives phone calls through the main number on the firm's website. Customers are now getting a live person instead of a voice recording. They took notes and sent detailed emails back. If the contacts are coming from Voice Nation, it means they’re legitimate leads and not spam. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Luminate Marketing - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 10, 2017 **Feedback Summary**: The notes that came through were pretty useful. Moneypenny USA's (formerly VoiceNation) account manager checked in once a month asking if there was anything that needed to be added or changed, and confirmed that the messaging included the correct information. This level of attentiveness, organization, and professionalism set Voice Nation apart from similar companies. ""That level of attentiveness, organization, and professionalism is what sets Moneypenny USA (formerly VoiceNation) apart."" **BACKGROUND** Introduce your business and what you do there.I am the founder and CEO of Luminate Marketing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Voice Nation?We’d had a Google Voice phone number listed on our website. It would automatically record voicemails from potential clients or people reaching out to the company. That would be shot to an email account to which we all had access to and to which we could respond. Unfortunately, even though people would try to reach out to our company during business hours, we would be tied up in meetings and missed opportunities by being limited to only receiving voicemails. Those went to our email folder along with everything else, and didn’t feel as much of a priority. If we have 100 emails from existing clients, and only a couple of voicemails, the latter won’t feel like priorities even though they definitely are, especially from a sales and lead generation perspective.When we found Voice Nation, we were excited about the prospect and opportunity of being able to capture missed calls and have a live person answer the phone rather than just a voicemail recording. It would be a much more professional approach which would present us as an established and credible business. **SOLUTION** How did you integrate the answering services into your company’s operations?Voice Nation receives our phone calls through the main number on our website. It’s the same process as before in this regard, but people are actually getting a live person receiving the phone call. They take notes on our behalf and sends us detailed emails. We know that if they’re coming from Voice Nation, they’re legitimate leads and not spam.Voice Nation has access to an email address which is associated with our sales activities. Once that email is sent over to us, we’re able to follow up immediately with the contact.Why would you recommend this answering service over comparable companies?We tried a couple of companies before Voice Nation but felt like they weren’t that professional or organized. I wasn’t consistently getting quality information from the people answering the phone. With Voice Nation, we haven’t had that experience. The notes that have come through have been pretty useful, to the point where the account manager will check in with us once a month or more often asking if there’s anything we want to be added or changed, and if the messaging was reflective of the type of information that we wanted to receive. That level of attentiveness, organization, and professionalism is what sets Voice Nation apart.On an annual or monthly basis, how much does your company spend to use this answering service?We spend $40 per month on Voice Nation’s services. **RESULTS & FEEDBACK** Can you share any success, metrics, or overall results of your integration of this service?I could probably do a bit of digging, but if I had to ballpark it without looking at a list of invoices, I would say that we’re reclaiming about 60% of the opportunities which were lost before. The reason for this number is that, sometimes, the people calling in are not really qualified leads, are not a good fit for us, or they’re actually people trying to partner with us rather than potential clients.Something unanticipated which has surfaced is that, even though we thought we were getting all our calls in the email, many more people were calling the Google number and dropping off without leaving a message. When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message.Were there any features/tools that you were really impressed by offered by Voice Nation?What impressed me the most was that Voice Nation was willing to let me custom select fields which I required the people answering the calls to fully fill out and submit to us. I didn’t want to receive a contact’s name without their company name, for example, because then I wouldn’t be able to research them on LinkedIn and figure out more information before calling back. A phone number is important as well, obviously. We’re thinking about adding email as well, for the cases when we can’t shoot prospects a quick phone call back.Looking back, are there any areas of the service that you feel could be added or improved upon?I’ve tried to pretend I was someone else and called Voice Nation just to see how they performed. I had a pretty good experience; the first guy I talked to blew me away, and I thought I needed to hire him, which I technically did. I’m not sure about the consistency of the people answering the phone, but I’ve never had a client say that we should let go of our secretary, so I assume we’re getting nice, consistent professionals answering the phone.Have you had to interact with the answering service’s support team or reference their support resources?If we have any problems, we can simply call one of their representatives and have the issue fixed. --- #### Answering Services for Property Rental Company **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: March 2025 **Project Summary**: The property rental company hired Moneypenny USA's (formerly VoiceNation) answering services to attend their clients whenever the owner or property manager were unavailable. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, KD Rentals - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 17, 2017 **Feedback Summary**: They appreciated the live operator option and the easy-to-use script-changing tool to provide more accurate information on available property rentals. Moneypenny USA's (formerly VoiceNation) team was extremely attentive and very helpful. Customer support was cited as outstanding.  ""Moneypenny USA's (formerly VoiceNation) team was extremely attentive and very helpful. They gave us great advice from the beginning."" **BACKGROUND** Please provide a brief description of your company and the role that you play there?My business is KD Rentals, which is an investment property management company in Columbus, Indiana. I’m a co-owner of the company with my husband, Dan. **OPPORTUNITY / CHALLENGE** What was the business challenge that you were trying to address when you approached Voicenation?All my properties are in Columbus, Indiana, and I have an on-the-ground property manager there who usually deals with any issues that arise from my tenants. Sometimes they can’t contact her, or they feel the need to call me. **SOLUTION** How did you integrate the answering services into your company’s operations?If I’m not able to answer the phone when they call, the call goes to Voice Nation. They take the name and number, and a description of the issue, and text that information to me.Why would you recommend this answering service over comparable companies?My husband had done some research before we picked Voice Nation. They have the live operator option, whereas others had voicemail options. I liked that touch.On an annual or monthly basis, how much does your company spend to utilize this answering service?It averages out to about $100 a month. **RESULTS & FEEDBACK** Can you share any success, metrics, or overall results of your integration of Voice Nation?I don’t have any. I know it definitely helps me out, but I don’t have any metrics.Were there any features/tools that you were really impressed by offered by Voice Nation?I have the ability to change the script. I rent rooms, apartments, and houses, so the information that the operators give prospective tenants can vary. Their scripting tool allows me to change the information, depending on the rentals currently available. That’s very handy, and it’s easy for me to update the script.Looking back, are there any areas of the service that you feel could be added or improved upon?No. We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed. We’ve had no issues at all.Have you had to interact with the answering service’s support team or reference their support resources?No. We had one point of contact and worked directly with him. When I send anything to their scripting department, they let me know when it’s live. We haven’t had the need to deal with anyone else. --- #### Call Center Services for Water Well Drilling Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Sep. 2025 - May 2026 **Project Summary**: Moneypenny USA (formerly VoiceNation) provided call center services for a water well drilling company. The team handled after-hours calls and served as backup receptionists. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Office Manager, James Drilling - Industry: Construction - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 4, 2026 **Feedback Summary**: Moneypenny USA (formerly VoiceNation) delivered the project on time, and the client was pleased with the quality of the messages they received. However, the service provider charged more than the client expected. Moreover, the client said the team's service quality decreased over time. ""They did deliver products on time."" **BACKGROUND** Please describe your company and position.I am the Office Manager of James DrillingDescribe what your company does in a single sentence.Water well drilling services in the front range mountain areas **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Moneypenny USA (formerly VoiceNation) to accomplish?answering after hours and back up calls **SOLUTION** How did you find Moneypenny USA (formerly VoiceNation)?Online SearchWhy did you select Moneypenny USA (formerly VoiceNation) over others?High ratingsHow many teammates from Moneypenny USA (formerly VoiceNation) were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Call center for after hours callsback up receptionist when needen **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?bills and the quality of the messagesDescribe their project management. Did they deliver items on time? How did they respond to your needs?They did deliver products on time but the charges were not as expected What was your primary form of communication with Moneypenny USA (formerly VoiceNation)?Email or Messaging AppWhat did you find most impressive or unique about this company?Onboarding and inital customer serviceAre there any areas for improvement or something Moneypenny USA (formerly VoiceNation) could have done differently?Consistant customer service once you have become a customer and clear communication. They have inconsistant terms of service and the quality of the service decreased over time. --- #### Call Center Services for Drug Testing Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Mar. 2017 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voice Nation) provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Director, Drug Testing Ace - Industry: Business services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2020 **Feedback Summary**: Moneypenny USA's (Formerly Voice Nation) work has a positive impact on the company's business, leading to an ongoing collaboration. The vendor is able to meticulously separate the client's good sales leads.  ""They got the job done."" **BACKGROUND** Please describe your company and your position there.This was for a DrugTestingAce.com a business I own. This is a drug testing company that mainly services companies with kits and services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Moneypenny?To answer calls and sort leads.What were your goals for this project?To have the leads get to the right people in a timely manner while sorting out the junk and information only calls. **SOLUTION** How did you select Moneypenny?Compared a lot of companies and found their plan one of the best. It also seemed to allow more flexibility then others.Describe the project in detail.To answer the phones and sort the leads.What was the team composition?We had a main contact and other rotated in when needed to fill the time zones. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?They were affective at sorting the leads from the junkHow effective was the workflow between your team and theirs?It was good.What did you find most impressive about this company?They got the job done.Are there any areas for improvement?not that i can think of --- #### Call Answering Service for Mental Health Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Mar. - June 2020 **Project Summary**: Moneypenny USA (Formerly Voice Nation) provided live chat services for a mental health company. The team provided 24/7 customer service, answering questions from canned responses and ad-libbing where necessary.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, Mental Health Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 5, 2020 **Feedback Summary**: The engagement helped increase conversions and ensure that the phones were always answered. Moneypenny USA (Formerly Voice Nation) is reliable and responsive, making changes when necessary. The team provides a high level of customer service and support. ""The level of support they provided set them apart."" **BACKGROUND** Please describe your company and your position there.We are a mental health company in San Francisco with 40 clinicians. I am the head of marketing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Moneypenny?We wanted live chat for our website.What were your goals for this project?We wanted to increase conversions and awareness of our services. **SOLUTION** How did you select this vendor?Internet research and a good sales call.Describe the project in detail.They provided 24/7 live chat for our company, answering questions from canned responses and "ad-libbing" compassionate interludes.What was the team composition?I had one point of contact, who managed her team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?NoHow effective was the workflow between your team and theirs?They were very responsive to all our changes and concerns.What did you find most impressive about this company?The level of support they provided set them apart.Are there any areas for improvement?More chat agents with a background in mental health. --- #### Answering Service for B2B Medical Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Jan. 2016 - Ongoing **Project Summary**: Moneypenny USA (Formerly Voice Nation) provides after-hours answering services.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Deployment and Customer Support, SMARTMD - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2019 **Feedback Summary**: Moneypenny USA (Formerly Voice Nation) handles their responsibilities with aplomb. Their easygoing approach and smooth communication make them a fantastic partner.  ""They're easy to work with."" **BACKGROUND** Please describe your company and your position there.We're a B2B company that works with hospitals, clinics, and individual practices.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Moneypenny?We hired Moneypenny to answer after-hours calls that our call center missed. We wanted our client base to speak with a human rather than a machine.What were your goals for this project?Our goal was to give our clients and prospects a human experience. Although we are a tech company, we believe that people are a better option for customer service and satisfaction, especially when the client has problems. **SOLUTION** How did you select this vendor?We searched the internet for answering services and got bids from three vendors, one of which was Moneypenny. They were neither the cheapest nor the most expensive. Plus, the name is awesome, and I'm a big James Bond fan.Describe the project in detail.They supply live staff members to answer our after-hours calls.What was the team composition?I only work with the team lead.  **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?Whenever I've called Moneypenny, I've always been satisfied. How effective was the workflow between your team and theirs?It's excellent. What did you find most impressive about this company?They're easy to work with.Are there any areas for improvement?No, I'm happy.  --- #### Answering Services for SMB **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Feb. 2017 - Ongoing **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Senior Manager, SMB - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Aug 12, 2017 ""Moneypenny USA (Formerly Voicenation) has definitely improved revenue due to new business calls effectively answered and dispersed."" **OPPORTUNITY / CHALLENGE** Why does your firm need inbound services? Did you use to handle these needs in-house?We require inbound services because we have downsized.How many inbound calls did your company handle every day?40% of our total calls are inbound.What challenge were you trying to address with the service provider?Just to get calls answered and dispersed properly. **SOLUTION** What was the scope of the service provider's involvement?They take care of calling back our customers for potentially acquiring new business.Could you describe the pricing structure and how they billed you?We have short-term billing with them. We don't have a long-term contract.How did you come to work with this service provider?They were a referral.How would you assess the service provider for answering calls, customer service, and communication?They are quick, responsive and fit into my budget.How much time and money does this service provider save you each month?I'm not sure of the exact figure but it makes them a good short-term solution for our company. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider?Moneypenny has definitely improved revenue due to new business calls effectively answered and dispersed.What are the service provider's strengths?Good affordable and adaptable solution.What areas can the service provider improve?Response time on billing questions could be better.How long has your company been working with this service provider?Since February 2017.How much money do you spend annually with this service provider?I prefer not to answer. --- #### Reliable Autoreceptionist Answering Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Associate, Sales - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""This answering service provider is well known and reliable." " --- #### Voice Nation Increases Employee Productivity **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Vice President, Marketing - Industry: Business services - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""It is easy to use, easy to track and provides great insight and reporting." " --- #### Poorly Managed Medical Risk of Patients **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 3.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 2.5 **The Reviewer** Associate, Other - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""We are able to ensure every call is answered." " --- #### User Friendly, Professional, and Reasonably Priced. **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Associate - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""Voice Nation has allowed our company to focus on the client and not the calls which sometimes are distracting." " --- #### Affordable Answering Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Finance - Industry: Information technology - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""Voice Nation helped us to maintain our business operation successfully without any hurdles." " --- #### Answering Services for Transportation Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Vice President, Other - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""The performance has been up to expectations and very good." " --- #### Reliable Email Answering Services **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Business Development - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""The company performs well and I never miss a call or important message." " --- #### Good Performance by Automated Answering Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Human Resources - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""With Voice Nation the amount of complaints has dropped significantly. " " --- #### Voice Nation Helps With Customer Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 3.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Other - Industry: Information technology - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 22, 2017 ""The performance has been good." " --- #### Voice Nation is Always Available with Quality Representatives **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Administration - Industry: Business services - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""The company helps with overflow of calls and when we have meetings." " --- #### Increased Answering Service Hours at a Reasonable Price **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Senior Manager, Customer Service - Industry: Business services - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It's affordable, reliable, and cost effective." " --- #### Increased Clientele Since Hiring Money Penny **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: June 2017 - Ongoing **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager, Administration - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""Money Penny is a great company and couldn't ask for a better job to be done! "" --- #### Automated Answering for Education Org **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 3.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 3.0 **The Reviewer** Manager, Human Resources - Industry: Education - Client size: 5,001-10,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume." " --- #### Quality Answering Service for Real Estate **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Business Development - Industry: Real estate - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""I think our answering service [Voice Nation] has the quality that enhances our business needs." " --- #### Increased Contact With Clients **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Senior Manager, Administration - Industry: Other industries - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""We use the live answering service and we are extremely satisfied." " --- #### Money Penny is a Great Source of Information **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: June 2017 - Ongoing **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** President, Other - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""Money Penny provides a great level of detail to our customers’ questions and it's something I like to hear about."" --- #### Knowledge of Industry and 24/7 Availability **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Manager, Business Development - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""They have met all of our expectations and we haven’t had any problems yet." " --- #### Like Having a Receptionist in Your Office **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: June 2017 - Ongoing **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** President, IT - Industry: Information technology - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""They make it possible for our firm to connect with our clients at any given moment."" --- #### Virtual Chat Service for Nonprofit **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Customer Service - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service." " --- #### Voice Nation's Performance Has Been Excellent **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Human Resources - Industry: Retail - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It helped our firm cut down the cost of a receptionist and it also offers 24/7 service." " --- #### QAS is a Great and Reliable Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Other - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""My business has increased by 20% since I started using them." " --- #### Automated Answering Service Increases Revenue of Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: June 2017 - Ongoing **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, IT - Industry: Information technology - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""We chose Money Penny because of the reliability of their answering service."" --- #### Voice Nation Helped Increase Productivity **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Director, Business Development - Industry: Manufacturing - Client size: 501-1,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""We really like the order processing feature and also the fact that our phone lines go down." " --- #### Missing Calls Problem Completely Solved **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Other - Industry: Other industries - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""This has been the best decision for our company, we are getting more orders made and filled." " --- #### QAS is the Best System **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** President, Administration - Industry: Energy & natural resources - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""They give us quantifiable results." " --- #### Voice Nation Helps Grow Business **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Owner, Sales - Industry: Other industries - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""They’ve done a great job so far and has provided lots of help for our team." " --- #### Voice Nation Has Reasonable Pricing **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Owner, Business Development - Industry: Business services - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""I have been able to receive calls or messages around the clock." " --- #### Very User Friendly , Customers Feel Taken Care Of **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Manager, Administration - Industry: Real estate - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It has helped us connect with customers after hours and while out of the office." " --- #### Easy to Use Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Administration - Industry: Business services - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""The performance has been really good and it has saved us labor fee for a receptionist." " --- #### Professional and Automated Answering Services **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Vice President, Administration - Industry: Business services - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""Makes it easy for your company to do more work without answering the phone." " --- #### Voice Nation's Performance is Great **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Marketing - Industry: Advertising & marketing - Client size: 1,001-5,000 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""Their performance is great!" " --- #### Voice Nation is the Best Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** President, Customer Service - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""Everything about it makes it great." " --- #### Makes Employees More Productive **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 4.5 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Owner, Administration - Industry: Arts, entertainment & music - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""They've benefitted us by making our employees more productive." " --- #### Automated Call Back and Voice Mail Options for Education Org **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: **Review Rating**: 4.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 4.0 **The Reviewer** Director, Finance - Industry: Education - Client size: 10,001+ Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It handles functions that would normally entail an employee." " --- #### Invaluable Service to Our Business **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: **Review Rating**: 5.0 - Quality: 0.0 - Schedule: 0.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Sales - Industry: Other industries - Client size: 11-50 Employees - Review Type: Survey Response - Verified **The Review** — Jun 21, 2017 ""It records the messages accurately without losing any customer information." " --- ## Portfolio & Awards ### Call Center Dashboard The VoiceNation live answering dashboard is makes monitoring your account and making changes super easy!  REPORTS AND ANALYTICS Get comprehensive reports analytics in real-time of all your incoming calls Date, time, caller ID, how the call was handled are available for every call Export comprehensive reports that detail calls by date and month, billable time, frequent callers, calls by region and more MESSAGES View, sort, and export all messages we take for you View all the messages our live operators take for you Export messages into an easy to read CSV file or make notes on the message for you and your team ON-CALL SCHEDULE Update the on-call schedule for your team easily and on the fly Create an on-call schedule for your team in advance or make changes quickly to existing schedules Have multiple on-call schedules with multiple employees MINUTES Track your billable minutes within your plan so you know when to upgrade or downgrade Track call durations for each call MOBILE FRIENDLY Make changes to your account from anywhere Compatible with all smart phones Make changes to your account from anywhere through your online dashboard ### VoiceNation ### Law Firm Answering Service ### Project with GlobeEx Corporation . ### Project with Bathtime Concepts Inc . ### Project with Purdy Girl . ### Project with The Almega Royale organization . ### Project with Catalyst Search Group . ### Project with Ty Fraley Home Team . ### Voice Services Solution for Renovation Business   VoiceNation provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups. ### Answering Services for Marketing Company   Voice Nation receives phone calls through the main number on the firm's website. Customers are now getting a live person instead of a voice recording. They took notes and sent detailed emails back. If the contacts are coming from Voice Nation, it means they’re legitimate leads and not spam. ### Call Center Services for Medical Staffing Delivering much needed bandwidth, VoiceNation is a critical ongoing partner. They transfer calls with a near perfect level of accuracy and reliability, allowing a small management staff to handle over 200 employees. Future clients will find them to be flexible and willing to make customizations.   ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_answering_services_company_2021_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_georgia_2026.svg) ### Industry Recognitions - PR Newswite - MoneyPenny & VoiceNation - MediaFrenzy CaseStudy - CrunchBase - VoiceNation - 4 Stars on Glassdoor! - VoiceNation - VoiceNation - LinkedIn - INC 5000 ## Key Clients - Adobe ## Packages ## Verification Verified means Clutch independently confirmed Moneypenny USA is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 52 verified client reviews averaging 4.4 stars. - Verified Client Reviews: 52 - Overall Review Rating: 4.4 Last Updated: 2026-08-24T04:02:55Z ### Business Entity - Business Entity Name: VoiceNation, LLC - Source: Georgia Secretary of State - Jurisdiction of Formation: Georgia - Date of Formation: January 15, 2002 - Status: Active - Last Updated: January 19, 2022 - ID: 0203233 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 19, 2022 ## Locations (1) ### Duluth, GA (Headquarters) - 2915 Premiere Parkway - Duluth, GA 30097 - United States - 201 - 250 employees - Phone: 866-766-5050 ## Contact Moneypenny USA [Send a message](https://clutch.co/profile/moneypenny-usa) - [Facebook](https://www.facebook.com/VoiceNationLive) - [X](https://twitter.com/voicenation)