Hyperlink InfoSystem

BACKGROUND

Please describe your organization. What is your role and responsibilities?

I’m the owner of an on-demand beauty service. We provide services in the Washington, D.C., area. The services we provide are hair, nails, and makeup.

OPPORTUNITY / CHALLENGE

What was your goal for working with Hyperlink InfoSystem?

I needed an app. The Web development company I was with wasn’t able to provide me the app development services that I needed. I turned everything over to Hyperlink InfoSystem.

SOLUTION

Please describe the scope of their work.

Hyperlink InfoSystem redeveloped my website as well as created two versions of my app – Android and iPhone.

What was your process for selecting Hyperlink InfoSystem with which to work?

The Web development company I was working with recommended I worked with Hyperlink InfoSystem. I briefly looked into a few other app development companies, but I felt with the price and turnaround time that I should go with Hyperlink.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

The development for both versions of my app cost between $1,000 and $10,000.

RESULTS & FEEDBACK

Is there anything unique or special about Hyperlink InfoSystem that really makes them stand out compared to other business partners?

I was pleased with Hyperlink InfoSystem's responsiveness and their willingness to meet deadlines. They were very punctual. They were very responsive.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

I’m the president of Buddha Technologies operating out of Florida. We provide mobile application development services to end customers. We’ve been focusing more recently on medical mobile applications.

OPPORTUNITY / CHALLENGE

What was your goal for working with Hyperlink InfoSystem?

We started the venture about a year and a half ago. We hired another outsourced development company from India, which helped us to get started, but they did not scale very well. The code was not written in a clean format. It wasn’t very easy for our developers to maintain the code and add new features. I switched to someone within the U.S. and it was even worse. We found Hyperlink InfoSystem, and we discussed the project at hand. Harnil Oza, the owner of Hyperlink InfoSystem, assured me we wouldn’t encounter the same issues with them. 

SOLUTION

Please describe the scope of their work.

When we interviewed Hyperlink InfoSystem they committed to modifying the code to a much cleaner format within four weeks, and they met that timeline. They gave good updates from a project management standpoint, and they were very engaged from the development standpoint. Within one month, we were able to update the app in the App Store. Since then, we’ve added more features to the app utilizing Hyperlink InfoSystem. We’ve been in constant talks of other projects that are coming down our pipe.

What was your process for selecting Hyperlink InfoSystem with which to work?

I don’t remember how we found Hyperlink InfoSystem exactly. Once we came across them, we were able to interview their team to see if they had the competency and met our requirements as far as quality of work that can be delivered. 

RESULTS & FEEDBACK

Are you satisfied with their performance?

I didn’t expect much, but they’ve blown me away with their level of commitment and their quality of service. The quality of code they delivered is bar none – the best I’ve seen provided to me thus far. Their developers absolutely know what they’re doing. They’re a great team. They deserve to be successful in this space. There are very few outsourced companies that provide the level of service that they do. They deserve to have a chance in the U.S. market. They do fantastic work.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I can’t think of anything. Any time we’ve encountered a challenge, they are very quick to respond. They work during the weekend if they need to. They have very good processes in place to make sure there are checks and balances so we don’t go down the wrong path. Coming from bad experiences their team is a breath of fresh air. I wouldn’t change my engagement with them at all.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

I’m the founder and CEO of Sagebin.com. We’re a movie streaming app similar to Netflix, but different in that we create a banking system for movies. You load up your movies and send them to us. We’ll hold onto your movies, and then we’ll give you digital versions of them. You’re then able to go on our website and watch your movies or download our apps on iOS, Android, or Roku and watch your movies on your mobile device. 

OPPORTUNITY / CHALLENGE

Please describe the scope of their work. What was your goal for working with Hyperlink InfoSystem?

Hyperlink InfoSystem developed a beta version of our app for Android, and then we asked them to do iOS. Chromecast came out right at the beginning of our partnership, Hyperlink InfoSystem was willing to take on the additional project. They developed our apps so now the iOS and Android apps stream to Chromecast. The project would have been a new experience for any developer, so it was great that they were willing to take that on.

SOLUTION

What was your process for selecting Hyperlink InfoSystem with which to work?

I found Hyperlink InfoSystem through a couple of online searches. They offered a great service at a reasonable price. From their website, I could tell they were a professional team. We were initially going to use someone local in Utah, but because the development time they needed and their higher cost, we decided to utilize Hyperlink InfoSystem.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

This is ongoing work, but at this point has cost less than $50,000 total.

RESULTS & FEEDBACK

Are you satisfied with their performance?

Hyperlink InfoSystem delivered the requirements on time and at a good price. I rely on them. They’re great. It’s a great team to have on your side. They’re growing with the trends. They offered more services than we needed. They’re willing to take on new projects and get it done well.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No.

BACKGROUND

Introduce your business and what you do there.

I'm the operations manager of Printing Limitless, a full-service printing and design company offering custom prints, signage, promotional products, and personalized gifts with a fast turnaround and a focus on quality and creativity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We hired Hyperlink InfoSystem to develop a fully customized e-commerce website to improve our online presence, streamline order management, and increase customer conversions. We wanted a scalable platform that could handle custom printing product options, bulk orders, secure payments, and a smooth user experience across desktop and mobile devices.Another key objective was to create a fast, SEO-friendly website that would help us attract more organic traffic and compete with larger players in the printing industry.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem handled the complete design, development, and deployment of the e-commerce platform. Their scope of work covered everything from UI/UX design and custom website development to backend management and third-party integrations.The main deliverables included a fully responsive e-commerce website, custom product pages with printing customization options, secure payment gateway integration, order and inventory management functionality, shipping and tax configuration, and a user-friendly admin panel for managing products, customers, and orders. They also implemented SEO-friendly architecture, optimized website speed and performance, and ensured the platform worked smoothly across desktop and mobile devices.In addition, their team assisted with testing, deployment, and post-launch support to ensure stability and a seamless customer experience. They were highly involved throughout the project lifecycle and provided technical guidance whenever needed.Hyperlink InfoSystem directly handled the development of several core modules and custom functionalities. One of the most important features they built was the custom product configuration and ordering flow, allowing customers to select banner sizes, materials, quantities, finishing options, and upload artwork easily during the purchase process.Their team also implemented the secure payment gateway integration, shopping cart functionality, order management system, shipping setup, and customer account management features. They developed the backend admin panel that allows our operations team to manage products, pricing, discounts, inventory, and customer orders efficiently.In addition, Hyperlink InfoSystem worked on performance optimization, mobile responsiveness, SEO-friendly structure, and overall UI/UX improvements to make the platform user-friendly and conversion-focused. They also integrated automated email notifications, inquiry forms, and tracking-related functionalities to improve customer communication and operational efficiency.

What is the team composition?

We worked with two teammates from Hyperlink InfoSystem.

How did you come to work with Hyperlink InfoSystem?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

We worked together from August 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the launch of our website in February 2026, we started receiving customer orders within the very first week, which was a strong indicator that the platform was performing effectively from both a user experience and conversion standpoint. Since launch, we have successfully delivered more than 50 orders across the US, showing steady business growth and increasing customer trust in our brand.The website developed by Hyperlink InfoSystem helped us establish a professional online presence, streamline our ordering process, and improve customer engagement. We also noticed smoother order management internally and better responsiveness across devices, which contributed to an improved customer experience. Overall, the results exceeded our expectations, especially considering how quickly the platform started generating real business outcomes after launch.We saw a clear improvement in customer conversions after the new platform went live. Customers were able to place orders more easily, which helped increase inquiries and completed purchases within the first few weeks. We also saw better engagement on product pages and a steady increase in order value as customers explored more customization options.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem managed the project professionally and maintained clear communication throughout the development process. Their team was responsive to our feedback, provided regular progress updates, and delivered key milestones on time. Overall, they successfully launched the platform within the committed timeline, and we were satisfied with both their project management and delivery process.

What did you find most impressive about them?

What impressed us most was their ability to understand our requirements quickly and deliver a highly professional e-commerce platform. Their team was responsive, technically strong, and always focused on providing practical solutions that improved both customer experience and our internal operations.

Are there any areas they could improve?

One area they could improve is allocating slightly more time for advanced testing before launch, especially for different device types, browsers, and checkout scenarios. Although the final platform performed well overall, a more extended testing phase could have helped identify a few minor adjustments earlier in the process.

BACKGROUND

Please describe your company and position.

I am the CEO of Circle Of Sustainability LLC

Describe what your company does in a single sentence.

We build software solutions for local and International companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• We faced some challenges with the Hyperlink team, primarily related to delays in addressing minor issues and implementing small features.

SOLUTION

Describe the scope of work in detail. Please include a summary of key deliverables.

They need to respond to customer needs more quickly and prioritize customer focus. In the age of AI, many features can be developed within hours rather than weeks. Also the need to be more honest with their clients, we had to hire a consultant to help us make decisions instead of them helping us.
What's the status of this engagement?
Needs improvement

RESULTS & FEEDBACK

How did your relationship with your partner evolve?
Our relationship with Hyperlink is still the same

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

They need to focus on their customers, ship features faster and be more honest with their clients
What advice do you have for clients with similar needs to yours?
Learn about the business and use AI to build an MVP don't relay on Big companies to develop your product until your MVP is being used by someone who needs it and you made sure there is a need for it in the market

UPDATED REVIEW

Badri Al
CEO, Circle Of Sustainability LLCSoftware

Oman

1-10

Feb 2024 - May 2025

$10,000 to $49,999

Not verified

Project summary
Hyperlink InfoSystem was hired to develop an educational mobile app for a software development company on iOS and Android. The team was tasked with building the app's basic structure and core functions.

Feedback summary
While the app was successfully launched, Hyperlink InfoSystems failed to meet the set deadline, which impacted the client's marketing plans. Moreover, the team delivered subpar work — the app was functional, but its main features were broken. They were also unreliable and hard to communicate with.

BACKGROUND

Please describe your company and position.

I am the CEO of Circle Of Sustainability LLC

Describe what your company does in a single sentence.

We build custom software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Build An App

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Close to my geographic location

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired the developer to build an educational mobile app for both iOS and Android platforms. The purpose of the app is to help users improve their handwriting through interactive features such as daily challenges, tracing exercises, gamification (leaderboards, rewards, badges), and competitive tournaments.

The requested scope included:

Tracing functionality with stroke recognition
Daily and weekly challenge systems
Gamification logic (point tracking, badge achievements, rewards)
Leaderboard integration
Tournament creation and tracking
User profile management
Basic settings and admin controls

While the developer completed the basic structure and core functionality, the design/UI implementation was limited and basic, and even small changes required significant time and effort. Communication was a challenge throughout the process — unless requests were documented and re-sent via email (often with their management CC’d), we rarely received timely updates or follow-through. Sometimes it took multiple follow-ups just to get a response or simple features to be developed.

Our lack of experience in the app development field was unfortunately taken advantage of.

Although the app is technically functional, some promised features were not delivered, and the final product did not meet our expectations in terms of quality, responsiveness, or completeness. In some cases, the developer refused to implement features unless they were explicitly written in the original documentation — even when they were clearly discussed during the negotioations phase. Despite raising these issues with their management, there was little accountability. 

We paid in full, but the app still contains unresolved bugs and outstanding issues that were never fixed. The overall timeline was much longer than anticipated, and the process was frustrating. While we appreciate that they eventually delivered a working product, the experience was far from smooth and unfortunately did not match the level of professionalism we expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app was successfully launched and is currently available on both iOS and Android platforms. However, the project was completed approximately six months later than the original timeline, which impacted our launch schedule and marketing plans.

In terms of performance, we have seen a moderate number of downloads, primarily driven by our own marketing campaigns rather than any momentum generated by the app itself. Although the app is functional, some critical features such as user verification remain broken, and despite repeated follow-ups, this issue has not been resolved for several months.

While publishing the app to the stores and getting it to a usable state was a milestone, the overall delivery did not meet expectations. The delays, unresolved bugs, and lack of accountability have prevented any meaningful business growth from this version of the product. As a result, we have since moved on to a new development partner who is more reliable and responsive, and we are seeing much better progress and communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their developer did not meet the original timeline — the project was delayed by approximately six months beyond the expected delivery date. Their project management process was weak, and we had to take the initiative to document every task discussed in meetings and follow up by email; otherwise, the work was often not done.

They primarily used WhatsApp and email for communication, with no dedicated project management tools, which made tracking progress and accountability more difficult. Communication was generally clear, but their response time was very slow, and we often needed to send multiple reminders or escalate by CC’ing their management to get any action.

Overall, the lack of structure in their project management significantly impacted delivery timelines and our confidence in their ability to manage the project efficiently.

What was your primary form of communication with Hyperlink InfoSystem?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were fast with responses 

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Yes, there are several areas where improvement is needed. First and foremost, clearer communication and honesty with clients is crucial. Some features that were promised during early discussions were never delivered, and as first-time app creators, we felt that our lack of technical experience was taken advantage of instead of being supported.

The team seemed focused on just delivering the project, rather than truly understanding our vision or long-term goals. There was little effort to guide us, and we often had to hire outside consultants just to fill in the gaps in communication, design quality, and technical advice.

Milestone delivery was often delayed, with even simple features taking one to two weeks, and there was minimal testing on their end — we had to test most things ourselves. Weekly support was also not enough, especially when urgent fixes or feedback were needed.

If we were to work with them again, we would expect:

A team that guides and supports the client, especially if they’re new to app development.
Faster delivery of basic tasks and updates.
Better quality design and flexibility for small post-launch changes.
Clear and proactive communication about what’s possible and what’s not.
A more client-focused approach, where they work with the client’s goals in mind rather than just finishing a contract.

Overall rating:    2.0

Quality:    2.0

Cost:    1.0

Schedule:    1.0

Willing to refer:    0.5

BACKGROUND

Introduce your business and what you do there.
I perform home inspections. I decided to invest in my business and create my own software. This project is developing software for home inspection businesses to perform daily tasks from scheduling, collecting payments, signing agreements, and generating reports for clients. I have been working on this with HLIS over 4 years now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?
Creating software that automates some of my business tasks and with better UI/UX I could work faster and increase business. The software is also subscription based for other businesses to utilize.

SOLUTION

What was the scope of their involvement and team dynamic?
 HLIS was hired to design and create a web-based software and mobile app. The project was started more than 4 years ago. My original review mentioned how many delays their team faced. Initially, the design aspect was done very well. When it came to applying code to design, they have taken much much longer than was necessary. As far as people go, I enjoy working with the team. They have good work ethic and have mostly said “yes” to issues needing to be addressed. However, to be transparent and honest with my updated review, they have taken many many months to resolve issues that I believe should have either not been issues or should have been resolved much faster. The best example I can give is HLIS gave me a hard deadline of May 18, 2024 (this was given to me as a threat after I expressed disappointment at the slow rate at which the team was making any progress). I paid in-full and expected to be finished by then. I was assured my app and website would be completed quickly. In December 2024 I left my original 1-star review. I left that review after feeling the financial burden and stresses of many months passing without a finished app or website. Today is March 17, 2025. With limited testing of the latest update, it appears the team has resolved the major data loss issue with the app. The website and backend have not been finished yet. While many months have passed and issues were repeatedly not resolved in the app, the website and backend have been neglected. I would expect more progress overall on multiple facets of the software at once to be more efficient with time.

Is the team capable? It appears so, however, at a very costly slow pace. It is not just the cost of the software development, it is also the cost of insurance, AWS, SMS, emails, web, etc. that add up every month while I wait for the software to be completed that I have long-ago paid HLIS to develop.
Are the people on my team pleasant to work with? yes. They are good people.

Biggest problem I have with HLIS? If someone on the team is not capable or not experienced enough to handle an issue, be transparent about their abilities and get help from someone who is able or experienced. I should not have waited as long as I have for the results I’ve received.

4 stars? These are human beings and I believe they are doing their best. When they get something right, it makes my life less stressful. When they take many months to resolve a major issue and make me spend so much of my limited time doing testing that constantly reveals the same issues, it has been extremely stressful. I think the people at HLIS are 5-star people. I think the product I have right now is a 3.5-star product that will hopefully soon be a 5-star product. I hope it is finished soon.

What's the status of this engagement?
Still in progress. App testing almost complete. Issues with backend and website and both are incomplete.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?
The design period went really well. Implementing SRS and applying code was a painful process that I am still dealing with. I have explained major issues repeatedly only to see them reappear in every update for the last year. Only recently did the team start to resolve the major issues.
In what ways can they improve?
They need to understand the abilities of their teammates and assign projects appropriately to teams that match the needs of the client. I have a hunch HLIS has tiers of teams; A, B, C, etc. and I was assigned a B or C team, but my application really required an A team. As the last 10 months are proof of.
What advice do you have for clients with similar needs to yours?
Hold HLIS accountable for your timeline and milestones. Do not agree to go live if they have not delivered a working product. Trust your gut. If the team cannot explain the issue, they probably do not understand what it is.

UPDATED REVIEW

This review was published on December 30, 2024.

Founder, Home Inspection Company
Real estate
Kitty Hawk, North Carolina
1-10
Jan 2022 - Mar 2025
$10,000 to $49,999
Not verified

Project summary
Hyperlink InfoSystem is responsible for the design and development of a home inspection company's mobile app and website. The app is designed to handle scheduling and payments and generate PDF reports.

Feedback summary
Hyperlink InfoSystem has only made progress on graphic design. However, the team hasn't been able to deliver a functional product or write code that works. Hyperlink InfoSystem tries to get the client to sign off milestones and charges more money for change requests and fixing problems.

BACKGROUND

Please describe your company and position.

I am the Founder of a home inspection company.

Describe what your company does in a single sentence.

Home inspections

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Create mobile app
• Create website

SOLUTION

How did you find Hyperlink InfoSystem?

Online Search

Why did you select Hyperlink InfoSystem over others?

Responsive and pricing

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired hyperlink systems to develop a mobile app and website. The software stores data locally and on the cloud.  The scope of the software is broad. The user is able to operate a home inspection, business, and generate interactive, and PDF reports for clients. The app handle scheduling, collecting payments, and is highly customizable to meet the needs of individual users or businesses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Graphic design. As far as progress, that's about the only thing they made progress on. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is very tricky working with this company. They are constantly trying to get you to sign off on milestones so they can charge you more money along the way to fix their problems. They are eager to make things seem simple, and quick to find ways to charge you for making changes once they've convinced you your milestone was met.

What was your primary form of communication with Hyperlink InfoSystem?

Virtual Meeting

What did you find most impressive or unique about this company?

They were initially very responsive, and when it came to graphic design and layout of my project, I was happy with the work they were doing. When it came to functionality and actually writing code that works, my project team is not able to deliver a functional product.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

I have been working on this project for more than three years with the same team. For more than one year I have been having the same issues over and over and over and my team has not been able to resolve a majority of these issues. At this point, I question the competency or ability of the individuals on my team. The last two attempts I made to contact the person in charge of my project, they have not responded. I've paid Hyperlink Infosystem in full, but they haven't delivered a functioning app or website. I would never recommend this company to anyone. I have asked repeatedly for them to finish my project And months go by and we are still having all the same issues we are having more than a year ago. I created this mobile application to use with my own business. I have spent all of my own money and I still do not have a functioning app.  I experienced total data loss when using the application. Photos and data that has been input into the app goes completely missing as if it is being deleted while I test the app. I've been having the same issue for more than a year. Responsiveness of functionality throughout the app is very poor. There are so many functions that have unacceptable delayed responsiveness. I could go on and on. For three years, I've been telling my clients I'm working on my own software to make things better and the terrible service I received from HLIS makes me look like a fool.

STAR RATINGS
Overall rating: 1.0

Quality: 1.5

Cost: 2.0

Schedule: 0.5

Willing to refer: 1.0

BACKGROUND

Please describe your company and position.

 I am the Executive of an information technology company 

Describe what your company does in a single sentence.

Technology and media company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Develope CliqClaq AIO
• Develop CliqClaq AIO website
•  Re-Develop our apps from React Native due to compatibility issues

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Name: CliqClaq App

IOS: 12.0 to 15.0, Swift using XCode

Android: 6.0 to 12.0, Java/Kotlin using Android Studio

API: NodeJS v10.16 With express framework

Database: MySQL/Mongo DB/Cassandra

Frontend: Angular

API Format: Json format

Orientation: Portrait & Landscape Support

Currency: Single Currency Support

Mode: Light & Dark Mode

Website: Javascript

Web backend Supported browsers:

Mozilla Firefox: Min 60.0 to Max 105.0 version

Google Chrome: Min 65.0 to Max 106.0 version

Internet Explorer: 11.0 and Edge Browser

Apple Safari: Min 11 to Max 15.0 version

Language: English, Mandarian Chinese, Hindi, Spanish, French, Arabic, Russian, Portuguese, Indonesian, Japanese, German, Punjabi

Please note below is type of user in platform with what interface support they have.

Type of Access

Android

IOS

Website

Others

Type of Users

Customer

Yes

Yes

Yes

-

Admin

No

No

Yes

-

Deliverable:

Customer Android App

Customer iOS App

Customer Functional Website

Admin Web Panel

API Development

Sr No.

Features

Details

                   1             

Project Environment Setup

                   2             

Graphics designing

· 2D Logo Design

· Customer Website Design

· Web panel design

                   3             

API and Database Development

Customer App Features

                   4             

Splash Screen

App logo in the center of the screen will be displayed for few seconds.

                   5             

Tutorial

User will view image on top and tagline at bottom describing the main features of app.

User can view next/previous tutorial by swiping.

User can also skip the tutorial.

                   6             

Sign Up

User can sign up by providing following details:

· Email Address

· Password

· Sign Up (Button)

User can also Sign Up using following:

· Google

· Apple

By signing up, user agrees to the terms & conditions and privacy policy which can also be viewed.

Note: Integrate a 3rd party Google & Apple Sign Up API.

GUEST MODE:

User will be able to access the platform as a GUEST USER. They will not have any interaction features available. They can ONLY scroll through the connect and only view the content.

                   7             

Verification

User’s email id will be verified by the verification link.

User will receive a verification link on provided email id.

User can visit the verification link and his/her email will be verified.

                   8             

User Type Verification

There are 3 types of users.

Verification of Kids:

Kid User has to click his/her selfie from device’s native camera or upload from native gallery in a proper gesture.

We will integrate a 3rd party API to check user’s uploaded selfie is proper or not.

Verification of General Audience:

General Audience has to click his/her selfie from device’s native camera or upload from native gallery in a proper gesture.

We will integrate a 3rd party API to check user’s uploaded selfie is proper or not.

Verification of 18+:

18+ user’s verification process will be divided in 3 steps.

In 1st step, user has to select one of the following id:

· Passport

· Driver License

· Id Card

In 2nd step, User has to scan his/her selected id from device’s camera and upload it.

In 3rd step, User has to click his/her selfie from device’s native camera or upload from native gallery.

We will integrate a 3rd party API to check user’s uploaded selfie and image of id proof is matching or not.

Note: Integrate a 3rd party API for User’s Id Verification.

                   9             

Complete Profile

User can complete his/her profile by providing following details:

· Username

· Name

· Date of Birth

· Select User Type

o Kids (12 & Under)

o General Audience

o 18+ (Limited Rules)

If user’s selected date of birth and user type is not matching then user.

              10             

Sign In

User can sign in using:

· Email

· Password

User can also Sign In using following:

· Google

· Apple

Note: Integrate a 3rd party Google & Apple Sign In API.

              11             

Forgot Password

Then they need to click on forgot password where they will be asked to enter their email address where they will get an option to recover their password or generate New password.

              12             

For You(Home)

User will view the videos of all the users whom he/she user follows in their tier. 18+ is exception.

User will be able to swipe up/down to watch next/previous videos.

User will be able to follow their favorite creators.

User will be able to create new videos.

User will see ads provided by Google Admob or IAD every 5 video swipes

User will be able to react, share, comment on other user’s videos.

User will also be able to send gift to the other user’s videos.

User will swipe left to view Cliqsfeed, and user will swipe right to view My Cliq(Following) content from the users they are following.

User will view the status of all the users they are following. When they swipe left from the For You page

User will able to add music to the video from device library or in app music library.

User can tap on creator’s profile picture and it will redirect to the other user’s profile.

User will be able to chat with other users.

User will be able to report block/unblock other users.

User will be able to share videos using native sharing options available on their device.

If user type is kid then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is general audience then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is 18+, then user can follow/unfollow any users and view General Audience feeds as well. (General Audience Users CANNOT view 18+ user content unless the GA selection is on.)

User can also view promoted content as well.

User will view the videos with the following details:

· Feed

· Username

· Creator’s Profile Picture

· Posted Date

· Feed

· Caption

· Hashtags

· Total Reacts

· Total Comments

· Total Share

· Total Saves

· My Cliq Share

User can long press on any video feed then user will be able to view following options:

· Save Video

· Clear Mode

· Friends List to Send

If user wants to share the videos with other user via My Cliq Share menu, user will view following details in My Cliq Share menu:

· Friends

· Native Apps

· Save Video

· Promote

· Report

· Not Interested

If user selects not interested option, then user will be able to view following options:

· Hide videos from this user

· Hide videos with this sound

My Cliq module will have portrait and landscape support both.

User will have following options to redirect to respective sections:

· Live

· Notifications

· Search

· Create

· Chat

· My Profile

              13             

CliqsFeed

User will view the videos of all the users whom he/she user follows in their tier. 18+ is exception.

User will be able to swipe left is user does not wants to view any cliqsfeed.

User will be able to follow/unfollow their favorite creators.

User will be able to create new cliqfeeds.

User will be able to react, share, comment on other user’s cliqfeeds.

User will also be able to send gift to the other user’s stauses.

User will able to add music to the video from device library.

User can tap on creator’s profile picture and it will redirect to the other user’s profile.

User will be able to report block/unblock other users.

User will be able to share cliqfeeds using native sharing options available on their device.

User can react on other user’s cliqfeeds with different kind of reactions.

If user type is kid then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is general audience then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is 18+, then user can follow/unfollow any users and view General Audience feeds as well. (General Audience Users CANNOT view 18+ user content unless the GA selection is on.)

User can also view promoted cliqfeeds as well.

User will view the cliqfeeds with the following details:

· Creator’s Profile Picture

· Username

· Posted Date

· Privacy Type

· Feed (Text/Image)

· Total reacts

· Total Comments

· Share

· Saves

Cliqsfeed module will have portrait support only.

User will have following options to redirect to respective sections:

· Live

· Notifications

· Search

· Create

· Chat

· My Profile

14

Other User’s Profile

User can tap on other user’s profile picture or username or user can search specific and view the profile.

User can message from profile.

User can follow/unfollow from other users profile

Users Verified Badge

User can subscribe to Creator+ from other users profile

User can control other user Cliq Live notifications.

User will be able to view following details on other user’s profile:

· Profile Picture

· Username

· Name

· Pronouns (Max 12 characters)

· User Type Tag

· Total Following

· Total Followers

· Total Reacts

· Bio

· Users Social Media Shortcuts Button

· Recent Videos Section

· Status Section User Posted & All(If Public Audience is Selected)

· Reacted Video/Status Section

· Only Me Section

· Bookmarked Section

              14             

Create a Video

User will be able to create/post/upload multiple image collage (2 seconds each), camera recorded video or pre fab video up to 60 minutes. Video or image collage must be 60 seconds or less to show up on For You page

User can also upload/record video and edit it accordingly with different kind of filters.

Before posting any video user can provide following details as well:

· Video Length (15 Seconds/30 Seconds/60 Seconds/ 3 Minutes)

· Title
 What is the status of this engagement?
Completed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hyperlink InfoSystem has met our development requirements. The team has delivered the project, fulfilling their obligations. We are happy with the experience and outcome. The journey began on a high note, filled with excitement and optimism. However, as events unfolded, we faced several challenging moments that tested our resilience and determination. Despite these obstacles, we persevered and ultimately emerged with a positive outcome that made all the struggles worthwhile.

How did their team perform from a project management standpoint?
Project managers were thorough and helped in tough situations.

What was your primary form of communication with Hyperlink InfoSystem?

Virtual Meeting

What did you find most impressive or unique about this company?

They were willing to work with us to solve issues and overcome obstacles.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Time efficiency and communication. Things started out rough. But things ended on a great note.
Do you have any advice for potential customers?
Stay positive and polite. Be patient and give them a chance. Work with them. It'll end in a positive manner.

UPDATED REVIEW

This review was published on November 26, 2024.

Executive, Sipla Media CorpInformation technology

Sarasota, Florida

1-10

Apr 2023 - Ongoing

$50,000 to $199,999

Not verified

Project summary
Hyperlink InfoSystem is developing a website and mobile app for a technology and media company using Swift, Xcode, Java, Kotlin, Node.js, MySQL, MongoDB, Cassandra, JSON, Angular, and JavaScript.

Feedback summary
Hyperlink InfoSystem has failed to meet the client's development requirements. The team hasn't delivered the project's milestones on schedule, costing the client ridiculous amounts of money monthly. Hyperlink InfoSystem takes a long time to fix issues, even when explained thoroughly.

BACKGROUND

Please describe your company and position.

I am an executive of Sipla Media Corp

Describe what your company does in a single sentence.

Technology and media company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Develope CliqClaq AIO
• Develop CliqClaq AIO website

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Name: CliqClaq App

IOS: 12.0 to 15.0, Swift using XCode

Android: 6.0 to 12.0, Java/Kotlin using Android Studio

API: NodeJS v10.16 With express framework

Database: MySQL/Mongo DB/Cassandra

Frontend: Angular

API Format: Json format

Orientation: Portrait & Landscape Support

Currency: Single Currency Support

Mode: Light & Dark Mode

Website: Javascript

Web backend Supported browsers:

Mozilla Firefox: Min 60.0 to Max 105.0 version

Google Chrome: Min 65.0 to Max 106.0 version

Internet Explorer: 11.0 and Edge Browser

Apple Safari: Min 11 to Max 15.0 version

Language: English, Mandarian Chinese, Hindi, Spanish, French, Arabic, Russian, Portuguese, Indonesian, Japanese, German, Punjabi

Please note below is type of user in platform with what interface support they have.

Type of Access

Android

IOS

Website

Others

Type of Users

Customer

Yes

Yes

Yes

-

Admin

No

No

Yes

-

Deliverable:

Customer Android App

Customer iOS App

Customer Functional Website

Admin Web Panel

API Development

Sr No.

Features

Details

                   1             

Project Environment Setup

                   2             

Graphics designing

· 2D Logo Design

· Customer Website Design

· Web panel design

                   3             

API and Database Development

Customer App Features

                   4             

Splash Screen

App logo in the center of the screen will be displayed for few seconds.

                   5             

Tutorial

User will view image on top and tagline at bottom describing the main features of app.

User can view next/previous tutorial by swiping.

User can also skip the tutorial.

                   6             

Sign Up

User can sign up by providing following details:

· Email Address

· Password

· Sign Up (Button)

User can also Sign Up using following:

· Google

· Apple

By signing up, user agrees to the terms & conditions and privacy policy which can also be viewed.

Note: Integrate a 3rd party Google & Apple Sign Up API.

GUEST MODE:

User will be able to access the platform as a GUEST USER. They will not have any interaction features available. They can ONLY scroll through the connect and only view the content.

                   7             

Verification

User’s email id will be verified by the verification link.

User will receive a verification link on provided email id.

User can visit the verification link and his/her email will be verified.

                   8             

User Type Verification

There are 3 types of users.

Verification of Kids:

Kid User has to click his/her selfie from device’s native camera or upload from native gallery in a proper gesture.

We will integrate a 3rd party API to check user’s uploaded selfie is proper or not.

Verification of General Audience:

General Audience has to click his/her selfie from device’s native camera or upload from native gallery in a proper gesture.

We will integrate a 3rd party API to check user’s uploaded selfie is proper or not.

Verification of 18+:

18+ user’s verification process will be divided in 3 steps.

In 1st step, user has to select one of the following id:

· Passport

· Driver License

· Id Card

In 2nd step, User has to scan his/her selected id from device’s camera and upload it.

In 3rd step, User has to click his/her selfie from device’s native camera or upload from native gallery.

We will integrate a 3rd party API to check user’s uploaded selfie and image of id proof is matching or not.

Note: Integrate a 3rd party API for User’s Id Verification.

                   9             

Complete Profile

User can complete his/her profile by providing following details:

· Username

· Name

· Date of Birth

· Select User Type

o Kids (12 & Under)

o General Audience

o 18+ (Limited Rules)

If user’s selected date of birth and user type is not matching then user.

              10             

Sign In

User can sign in using:

· Email

· Password

User can also Sign In using following:

· Google

· Apple

Note: Integrate a 3rd party Google & Apple Sign In API.

              11             

Forgot Password

Then they need to click on forgot password where they will be asked to enter their email address where they will get an option to recover their password or generate New password.

              12             

For You(Home)

User will view the videos of all the users whom he/she user follows in their tier. 18+ is exception.

User will be able to swipe up/down to watch next/previous videos.

User will be able to follow their favorite creators.

User will be able to create new videos.

User will see ads provided by Google Admob or IAD every 5 video swipes

User will be able to react, share, comment on other user’s videos.

User will also be able to send gift to the other user’s videos.

User will swipe left to view Cliqsfeed, and user will swipe right to view My Cliq(Following) content from the users they are following.

User will view the status of all the users they are following. When they swipe left from the For You page

User will able to add music to the video from device library or in app music library.

User can tap on creator’s profile picture and it will redirect to the other user’s profile.

User will be able to chat with other users.

User will be able to report block/unblock other users.

User will be able to share videos using native sharing options available on their device.

If user type is kid then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is general audience then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is 18+, then user can follow/unfollow any users and view General Audience feeds as well. (General Audience Users CANNOT view 18+ user content unless the GA selection is on.)

User can also view promoted content as well.

User will view the videos with the following details:

· Feed

· Username

· Creator’s Profile Picture

· Posted Date

· Feed

· Caption

· Hashtags

· Total Reacts

· Total Comments

· Total Share

· Total Saves

· My Cliq Share

User can long press on any video feed then user will be able to view following options:

· Save Video

· Clear Mode

· Friends List to Send

If user wants to share the videos with other user via My Cliq Share menu, user will view following details in My Cliq Share menu:

· Friends

· Native Apps

· Save Video

· Promote

· Report

· Not Interested

If user selects not interested option, then user will be able to view following options:

· Hide videos from this user

· Hide videos with this sound

My Cliq module will have portrait and landscape support both.

User will have following options to redirect to respective sections:

· Live

· Notifications

· Search

· Create

· Chat

· My Profile

              13             

CliqsFeed

User will view the videos of all the users whom he/she user follows in their tier. 18+ is exception.

User will be able to swipe left is user does not wants to view any cliqsfeed.

User will be able to follow/unfollow their favorite creators.

User will be able to create new cliqfeeds.

User will be able to react, share, comment on other user’s cliqfeeds.

User will also be able to send gift to the other user’s stauses.

User will able to add music to the video from device library.

User can tap on creator’s profile picture and it will redirect to the other user’s profile.

User will be able to report block/unblock other users.

User will be able to share cliqfeeds using native sharing options available on their device.

User can react on other user’s cliqfeeds with different kind of reactions.

If user type is kid then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is general audience then user can follow/unfollow only those user who also have same user type and can consume the content accordingly.

If user type is 18+, then user can follow/unfollow any users and view General Audience feeds as well. (General Audience Users CANNOT view 18+ user content unless the GA selection is on.)

User can also view promoted cliqfeeds as well.

User will view the cliqfeeds with the following details:

· Creator’s Profile Picture

· Username

· Posted Date

· Privacy Type

· Feed (Text/Image)

· Total reacts

· Total Comments

· Share

· Saves

Cliqsfeed module will have portrait support only.

User will have following options to redirect to respective sections:

· Live

· Notifications

· Search

· Create

· Chat

· My Profile

14

Other User’s Profile

User can tap on other user’s profile picture or username or user can search specific and view the profile.

User can message from profile.

User can follow/unfollow from other users profile

Users Verified Badge

User can subscribe to Creator+ from other users profile

User can control other user Cliq Live notifications.

User will be able to view following details on other user’s profile:

· Profile Picture

· Username

· Name

· Pronouns (Max 12 characters)

· User Type Tag

· Total Following

· Total Followers

· Total Reacts

· Bio

· Users Social Media Shortcuts Button

· Recent Videos Section

· Status Section User Posted & All(If Public Audience is Selected)

· Reacted Video/Status Section

· Only Me Section

· Bookmarked Section

              14             

Create a Video

User will be able to create/post/upload multiple image collage (2 seconds each), camera recorded video or pre fab video up to 60 minutes. Video or image collage must be 60 seconds or less to show up on For You page

User can also upload/record video and edit it accordingly with different kind of filters.

Before posting any video user can provide following details as well:

· Video Length (15 Seconds/30 Seconds/60 Seconds/ 3 Minutes)

· Title

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was supposed to take 3.5 months to develop with another 2 to 3 weeks from wire frame. That ended up taking 2.5 months.  Then  it has taken 12 additional months to not even complete milestone 3. We have had nothing but problems.  Their dev team is amateur.  It takes them 5 to 10 times for things to be fixed, even when explained thoroughly.  They drag things out constantly, costing us ridiculous amounts of money monthly. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No they did not.  Still haven't delivered our milestone 3 contractual work and they are refusing to complete until I pay the rest of the amount for milestone 3 when the work isn't even done. 

What was your primary form of communication with Hyperlink InfoSystem?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Everything. They are a joke.  I don't see how they're rated nearly 5 stars. 

STAR RATINGS
Overall rating: 0.5

Quality: 1

Cost: 1.5

Schedule: 0.5

Willing to refer: 0.5
I recommend to stay away from this company. Save your pockets, aggravation and time.

BACKGROUND

Please describe your company and position.

I am the Founder of a financial services company 

Describe what your company does in a single sentence.

I am the founder of an AI financial services startup.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• We utilized LLMs to create investment research tools for portfolio managers and other corporate finance professionals.

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building full stack web app to enable investment research and complete financial workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a functioning web app as evidence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked with developers and an in-house customer success team to ensure all needs were met.

What was your primary form of communication with Hyperlink InfoSystem?

Email or Messaging App

What did you find most impressive or unique about this company?

Hyperlink InfoSystem's persistence and resilience were most impressive.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

No.

UPDATED REVIEW

This review was published on July 15, 2024.

Founder, Financial Services Company

New York City, New York

1-10 Employees

Jan 2023 - Feb 2024

Verified

Project summary
Hyperlink InfoSystem worked with a financial services company to develop a web app that facilitated access to open-source LLMs. This involved fine-tuning a model for the client's specific use cases.

Feedback summary
Hyperlink InfoSystem failed to deliver a functional solution on time, which could be attributed to their poor project management and lack of transparency. The team's lack of accountability and professionalism and poor communication skills soured the engagement.
BACKGROUND

Please describe your company and position.

I am the Founder of a financial services company 

Describe what your company does in a single sentence.

AI for Financial Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• LLM Application
• Fine Tune Model

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hyperlink was tasked with delivering a web app that facilitated access to open source LLMs and fine tuning a model for our specific use cases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functioning software was the outcome we were measuring to determine success of the project, they were confident they could construct the solution in 8 weeks, this turned out to be far from the case.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was sub-par.  We needed to constantly ask for updates on deliverables, and there was no transparent way to track how hours were used. The team frequently had to speak in different languages to get on the same page for our daily meetings. Upon using google translate once to assess what was being said, it became clear our project manager was not preparing effectively for the daily meetings.  We felt taken advantage of as we were paying for a full team of agile developers and maybe getting 25% of that.

What was your primary form of communication with Hyperlink InfoSystem?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Upfront honestly about their capabilities and the service we would be receiving would have been great.
STAR RATINGS
Overall rating: 1 Would not reccomend.
Quality: 1 Project was discontinued.
Cost: 1 Wasted ~$30k and had to start over with new agency.
Schedule: 1 No deadlines were ever met
Willing to refer: 1

BACKGROUND

Please describe your company and position.

I am the CEO of a childcare services marketplace.

Describe what your company does in a single sentence.

Childcare Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

Build Childcare Search Website

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were assigned a development team between 4-6 people. 2 developers were changed out and upgraded to higher level devs mid-project to addressed issues we had.

What's the status of this engagement?

Completed with corrections ongoing. The managers and team were very friendly. They project did run late and had coding issues, but in the end, the CEO stepped in personally and met with us to addressed the issues. He offered to add more developers at his cost to get any issues corrected and to get the project on-time. This is a ongoing process, but this was impressive that he took these actions, where other would not have.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

Our experience with them at this point is good, mainly due to the fact our concerns and issues are being resolved. I will update this review at a later point once 100% completion it done.

In what ways can they improve?

Part of the initial development team did not fully understand parts of the project and its complexity. This issue has been addressed, additional developers were offered at no cost to correct any errors, and our issues are getting corrected.

What advice do you have for clients with similar needs to yours?

Make sure to have detailed meeting before starting the project and outline every detail.

What was your primary form of communication with Hyperlink InfoSystem?

• Virtual Meeting
• Email or Messaging App

UPDATED REVIEW

This review was published on Aug 23, 2024.

Lindsey Steel
CEO, Childcare Services Marketplace
Education
New Orleans, Louisiana
1-10 Employees
Oct 2023 - Aug 2024
$50,000 to $199,999
Verified

Project summary
Hyperlink InfoSystem developed a childcare search website for a childcare services marketplace. They built customer and primary website admin panels, integrated Stripe, and added panels and search features.

Feedback summary
Despite spending over $50,000 with Hyperlink InfoSystem, the client’s new service provider discovered several errors in SEO, API, and frontend that led to a 65% decrease in website traffic. Fixing these issues would require an additional $20,000. Moreover, the team failed to meet the deadlines.

BACKGROUND

Please describe your company and position.

I am the CEO of a childcare services marketplace.

Describe what your company does in a single sentence.

Childcare Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

Build Childcare Search Website

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a search website with a customer admin panel, and a primary website admin panel. Would also accept payments via Stripe. The project was complex and had many levels of custom panels and search features 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our experience with Hyperlinkinfosystems was disappointing. The project took significantly longer than originally quoted. From the start, it seemed they underestimated the complexity of the website. The developers who began the project were not the same ones who finished it, and the level of expertise was overstated. 

Instead of senior developers, we ended up with upper entry to mid-level talent. Features would work temporarily and then break. It became clear they did not fully understand the project’s requirements.

They outsourced work to sub-contractors who delivered subpar results. The React developers who initially worked on the project produced very poor code. Once we exceeded the fixed-cost agreement, progress slowed down further, even as we were paying nearly $10,000 per month. 

After being three months behind schedule, we hired a new CTO, SEO advisor, and front-end developers. Within two weeks of reviewing the work, they reported severe issues: the code was of very low quality, had security risks, and the entire backend needed to be rebuilt. Shockingly, passwords were stored in plain text, and there were spelling errors in both the front and back end.

Despite spending over $50,000 with Hyperlink, the new team uncovered numerous SEO mistakes, leading to a 65% drop in our website traffic. Additionally, we discovered errors in the front end and API. Now, it will cost us another $20,000 to fix and rebuild the website, as well as correct our SEO, resulting in significant time lost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The managers and team were very friendly, but from the time the sales quote was made, I feel there was a disconnect in the complexity of the project 

What was your primary form of communication with Hyperlink InfoSystem?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendly, but way to many issues and RED FLAGS I wish I had seen earlier.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

The skill level of the developers was subpar. After hiring a new team and bringing on an in-house CTO with coding expertise, we discovered how poorly much of the work had been done. We found that many of the developers had email addresses not associated with the company, leading us to believe they were sub-contractors. Despite paying $10,000 per month for dedicated developers, progress was very slow, and one developer would often break what another had just fixed.

STAR RATINGS:
Overall rating: 1.5    
The team and staff were nice, but they lacked the skills and understanding overall.

Quality: 2
70% of everything they did we, our CTO is redoing

Cost: 0.5    
We are spending a lot of money fixing issues

Schedule: 2.5    
Project was 2 months later

Willing to refer: 1    
I could never, and I am now suspicious about the other ratings on this site

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Mediroost. We provide a mobile app where users can find a doctor and book an appointment with them. They can also have take appointment via a video call at a convenient time for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

In India, getting a quality doctor's appointment is a tedious process. Patients need to wait in the same queue. Thus, I had the idea of founding a company that provided a mobile app to facilitate these services to the end user. Thus, I needed to find a development company that could create the app for me.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem has helped us create a mobile app, as well as a website and an admin dashboard. Initially, I just mentioned that I wanted to create an app to provide end-to-end services to users who had trouble getting medical services or a doctor's appointment.

After the initial discussion with Hyperlink InfoSystem, they came up with a detailed roadmap on how they would like to proceed with the project. They also provided me with some detailed documentation, where they had taken my idea, divided it into parts, and added details on how they would address the project.

Once they provided me with the details, Hyperlink InfoSystem started the development process. Development projects aren't always 100% accurate on the first try, so their team has also helped me update their work to improve the experience on the app and the website. We've also identified a few features we need to include, so their team has accepted my change requests to fulfill my requirements.

When this project arose, I wasn't aware of the technology that could be used, so Hyperlink InfoSystem has also helped me define that as well. For the iOS app, they've used Swift as the main development language, and for the Android app, they've used Kotlin.

What is the team composition?

We work with five teammates from Hyperlink InfoSystem, including a project manager, an Android developer, an iOS developer, a backend developer, and a QA engineer.

How did you come to work with Hyperlink InfoSystem?

I was looking for the best company in India to do this project for me. After doing research for a while, I decided that Hyperlink InfoSystem was the company I had to go with. I discovered that they provided various services that I required to create the app, website, and admin dashboard I needed. I also went through their reviews and found that they had great reviews, so I went with them.

How much have you invested with them?

We’ve spent between $92,000–$95,000.

What is the status of this engagement?

We started working together around October 2023, and the project is ongoing. Around 90% of the work has been completed, so we're now finalizing the project. The project will be completed around mid-May 2024. After that, we'll be ready to launch. Still, once we launch, we'll continue working with them on SEO and app store optimization to help me get my app ranking high on the App Store and Google Play.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of Hyperlink InfoSystem's teammates have given their best and achieved what I wanted. The whole team has done a great job. Even after completing the scope, I know that their team will help me with anything I need to include. Overall, they're very helpful.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem is very flexible around my change requests. I receive updates very frequently and in a timely manner from the project manager. Twice per week, we have meetings to catch up. From the start, they promised a six-month timeline to complete the project, and I'm now getting results within that same timeframe, so I'm very happy in that regard.

As for communication, we mainly communicate via email, but we meet over Zoom as well when required. Whenever I need to say something to them, I can arrange a Zoom meeting, and they're always available for me.

What did you find most impressive about them?

Hyperlink InfoSystem is passionate about their work. They believe in what they say and deliver projects in a timely manner and with good quality.

Are there any areas they could improve?

There's nothing they could improve on.

Do you have any advice for future clients of theirs?

Hire Hyperlink InfoSystem, and they'll do the job for you.