Hyperlink InfoSystem

BACKGROUND

Introduce your business and what you do there.

We are The Wellness Way. We are a network of clinics that think and act differently to solve the health challenges others can’t.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed a mobile app developed so we could have all of our content pushed to one area.

SOLUTION

What was the scope of their involvement?

Develop the app from scratch.

What is the team dynamic?

We give the vision and direction, they work on the technical side of it.

How did you come to work with Hyperlink InfoSystem?

Finding them through Clutch

How much have you invested with them?

30k

What is the status of this engagement?

Engagement with them has concluded. A deliverable was created and will be delivered as well as all source code that was completed.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

We did our best to establish a productive working relationship with the vendor, but unfortunately, it did not align with our business needs.

How did Hyperlink InfoSystem address the challenges that arose?

We had high expectations that the vendor would be able to address the challenges that arose, but unfortunately, we did not see the results we were hoping for.

Describe the impact this engagement has had on your business.

We have become more aware of how to choose vendors based on our companies culture and business model.

How was project management handled?

We had expected that all of the project management tasks would be handled by the vendor. We found that they required much more interaction and guidance than we had planned for.

Is there anything that the vendor did well or that you would consider a strength? 

I want to say that they did something well but they were a struggle to work with.

In what specific areas can they improve

The primary area of improvement would be to scope the project as the correct size based on the given requirements. This would include setting project budget and deadlines.

What advice do you have for clients with similar needs to yours?

Although we acknowledge that every business relationship is unique, we believe that it is important for potential clients to be aware of our experience with this vendor and determine if this vendor fits their business model.

UPDATED REVIEW

This review was published on February 21, 2022.

Marketing & Innovation Consultant, The Wellness Way

Healthcare

51-200 Employees

Green Bay, Wisconsin, United States

$10,000 to $49,999

Apr 2021 - Feb 2022

Project Summary

Hyperlink InfoSystem developed a wellness company’s mobile app. The app would allow the client to post content such as videos and articles, and it was supposed to have automated notifications. 

Feedback Summary

Hyperlink InfoSystem missed multiple deadlines and ultimately failed to deliver the app. There were misunderstandings about the project’s scope due to communication failures. The client was unsatisfied with the vendor’s wireframes and found issues with their honesty, integrity, and professionalism.

BACKGROUND

Please describe your company and your position there.

I am the Marketing and Innovation Consultant for The Wellness Way. I help hire companies to take on projects for us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We wanted to develop a mobile app that allows us to post our daily content like LIVE videos, articles, and more. It was supposed to have automated notifications when various actions happen like content being posted.

SOLUTION

How did you select this vendor and what were the deciding factors?

Clutch had Hyperlink rated in the top for Mobile App development. I also did some research and they seemed legitimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial discovery phase. We decided to pay with milestones hit. After the design phase, which was well over 5 months, we went into the development phase. The first wireframes were disappointing. We had many back and forths.

We were told that our automated notifications were not going to be automated and had to be done manually. We never got a finished product that we wanted to this day.

How many resources from the vendor's team worked with you, and what were their positions?

I mainly communicated with a project manager named Uresh.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This review is to serve as a warning to anyone considering this company for their app development. We are in tens of thousands of dollars in payments, and this company has missed every deadline they set. We were given a completion date of September of 2021, and we are in February 2022 and still have no app.

They missed multiple deadlines and finally we had hope when the Director of the company committed to and assured us a completion date of January 28, 2022… unfortunately his assurances were hollow. There are 2 main pieces of the app we deemed absolutely necessary – one feature was scoped incorrectly and will not work as we need, and the other has yet to even be tested (days after our assured completion date).

At first, we were very understanding, as we know technology can be challenging, however, this entire project has turned into disappointment. Please be wary and learn from our experience – we wouldn’t recommend this company to anyone.

Describe their project management style, including communication tools and timeliness.

The project manager has been unclear, and despite our repeated communication on ways to make the app build faster (i.e. calling pages from our website rather than building and integrating technologies), we would discover we were being ignored and a tremendous amount of time was being spent building the very things we already worked with them to simplify.

What did you find most impressive or unique about this company?

There wasn't anything impressive.

Are there any areas for improvement or something they could have done differently?

Communication, product development, honesty, integrity, and much more!

Star Ratings

Overall rating: 0.5 We have never experienced a more disappointing relationship ever! STAY FAR AWAY!

Quality: 0.5 We cannot stress the fact of how bad the prototype was. We don't even have a final product yet that we asked for.

Cost: 0.5 The cost was not even worth it. We don't even have the final product we asked for!

Schedule: 0.5 At times, they would ignore us for weeks. They constantly lie and tell us that they would have deadline for something but never stick to it.

Willing to refer: 0.5 We would never recommend this company because of our horrible experience.

Company Responses

The vendor responded on March 2, 2022.

As a development company we always make sure that we provide best service to every client. We provided this particular client all documents SRS everything at our end but the client wanted to reduce the contract price after the contract was signed.

The reason was that our company was delayed just 15 days in completing the project, some times there are technical challenges during development we get stuck in an issue and things doesn’t work as planned. We conveyed this to the client and provided them proof of the delay. Client didn’t agreed anything and threatened to leave a negative review if we don’t give the contract price reduction from $26,000 to $16,000.

We took multiple calls but they wanted to reduce the contract by $10,000. We offered the client $10,000 worth of free support as a gesture but the client refused and wanted contract price reduction which we denied. Client threaten us to post a review if we don’t give them discounts. This is not how we work as a company

Even after posting this review the client wants us to give positive review on the basis of price reduction which we are still denying. We are happy In leaving this review as negative and we would not entertain such unethical clients who will threaten us nor entertain such request in future.

Clutch.co is a good platform but sometimes it creates bigger Issues with the service provider as well when they aren’t in fault.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a startup based in Pakistan. We have a B2B trading platform for food traders.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Hyperlink InfoSystem?

We needed an app developer who could understand our ideas and help us translate them into a working product.

SOLUTION

What was the scope of their involvement?

We initially contacted Hyperlink InfoSystem to discuss our ideas. They helped us figure out what kind of product we needed and gave us a couple of suggestions. Then, we agreed to work on a prototype. After testing the prototype, we started working on the real product.

Hyperlink InfoSystem developed a mobile application and our website. They built the app for Android and iOS using React Native and Node.js. Both the app and the website were designed and developed completely from scratch.

What was the team composition? 

We mainly worked with the project manager. When we signed the project, they assigned us a React developer, a Node.js developer, a graphic designer, a QA analyst, a React Native tech lead, a Node.js lead, a QA lead, an architect, and a code manager.

How did you come to work with Hyperlink InfoSystem?

I searched for app developers online and came across Hyperlink InfoSystem on Google. I read reviews about their work on Clutch and a couple of other platforms. After reading good opinions on their previous projects, I figured they’d be a good match for our project.

How much have you invested in them?

We spent $32,000.

What is the status of this engagement?

We worked with them from January–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the app recently, so we still have a low number of users. So far, we have 6,000 registries and about 60–70 new users every day. Although we haven’t fully gotten into the marketing side of the project, we’re in process of testing bugs, how users react, and so on.

We’ve found a few minor issues, as expected in any project. However, Hyperlink InfoSystem was quick to solve them. Overall, we were satisfied with their work and the product.

How did Hyperlink InfoSystem perform from a project management standpoint?

The project’s timeline exceeded the original plan, but it was due to a couple of issues from our side. Hyperlink InfoSystem met our expectations, and their ability to respond promptly and make changes or updates when requested was greatly appreciated. We were happy with their service.

For the project's first three months, we got on a weekly call to communicate. Afterward, we had occasional Zoom calls. We also used Zoho for project management.

What did you find most impressive about them?

Hyperlink InfoSystem stood out for their project management skills. They understood how to work as a team and had excellent flexibility to make changes.

Are there any areas they could improve?

They could give more freedom to their project managers. They often had to get back to management, making decision-making processes longer.

Do you have any advice for potential customers?

Before working with them, you should know what you’re looking for. It’ll make it easier to coordinate with the team, which will help them serve you better.

BACKGROUND

Please describe your company and your position there.

I am a senior QA engineer with Deliveroo. Deliveroo is an award-winning delivery service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

to improve our time to market and outsourcing our QA process

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them on clutch

Describe the project in detail and walk through the stages of the project.

We implemented automation testing cloud solution and set process for Manual and Exploratory testing

How many resources from the vendor's team worked with you, and what were their positions?

4 automation testers, 2 manual testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their automated testing saved us a lot of time. Before, we were doing everything manually. Now, we can check over 100 test cases over night, which allows our team to focus on other tasks.

How effective was the workflow between your team and theirs?

We were on a strict schedule, so they had to keep up with our team. After every sprint, they would give us a report on any errors that they caught along with potential solutions. Outside of that, we communicated through Skype and Slack, and they had access to our GitHub.

What did you find most impressive or unique about this company?

They offered high-level QA testing at an affordable price, and their team often suggested alternative solutions to technical challenges.

Are there any areas for improvement or something they could have done differently?

I wish they would offer penetration testing. That would help them expand their services.

Company Responses

The service provider responded on January 9, 2023.

We have not work with the above reviewer the above review is fake and it has been submitted by some competitor to spoil our reputation. Looking at the review the review is positive but still we don’t want to encourage such reviews. We as a company believe In organic reviews which can help us to serve our clients better. 

BACKGROUND

Please describe your company and your position there.

I am the founder of Mystevva an online eLearning platform for people based in Riyadh, Saudi Arabia. We are running coaching centers in Saudi Arabia for more than 5 years. We started with offline coaching classes in Riyadh and open more than 10 Branches all over Saudi Arabia.

To educate more students in Saudi Arabia and other Middle East countries, we are planning to launch an online platform called Mystevva that includes smart classrooms. We also added a video feature to make a platform more helpful for students to learn anything, anywhere, and anytime.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We hired Hyperlink infosystem to develop an eLearning app for our idea. We wanted to add smart classrooms, a media gallery, comments, reviews, and other features to make it more unique. We also need a web-based panel to manage app content and user data.

SOLUTION

How did you select this vendor and what were the deciding factors?

Hyperlink Infosystem is one of the popular names for app development services in Saudi Arabia. The company is having almost 10 years of experience and the growth of the company is visible in their past work, client reviews, and team strength that attracts us most. We approached them to discuss the idea and within 20 days of a short discussion hired them as our app development partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our app includes smart classrooms, documents, and videos as the main features. To use the app, students need to register their details and verify it with their phone number or email address. After login, students can check free available resources including documents and videos to learn based on their selected categories.

With annual charges, users can subscribe to our app to use all paid resources and have the option to attend smart classrooms too. In smart classrooms, it will create one meeting room and students can join them with their devices from anywhere. We have also hired highly educated teachers to share their knowledge with students and help them with all their queries.

Hyperlink Infosystem understood our requirements and decided on the best suitable technologies for our idea. They delivered us Android and iOS apps, a Web-based admin panel to manage app data, and a Web-based platform for teachers to give online education with Audio, Video, and Chat support.

How many people from the vendor's team worked with you, and what were their positions?

After signing the contract, they assigned us a team of 12 people including:

• web and app developers
• UI/UX designers
• web designers
• testers
• a project manager.

We were in communication with the project manager during the development process till delivery.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have received a solution last week and we are amazed by the quality of the platform delivered by the team of Hyperlink Infosystem. We have announced our platform using local media houses and printed thousands of ad copies to reach the maximum number of people.

For now, we are working on the videos and documents to upload on the platform. There are more than 40 teachers already signed with us to give sessions on respective subjects and getting 5 to 10 inquiries daily for different subjects. We are excited to launch the platform next month.

Describe their project management style, including communication tools and timeliness.

Their tagline is our only aim is happy clients. And it is visible in their project management style too. At the start of the development process, the project manager has taken introduction call to understand our requirements.

He understands all points and suggests some features to enhance the solution. We have scheduled a weekly call and got updates on tasks and processes regularly. They used Zoho projects to manage the tasks and gave us access to check the progress. They delivered all solutions in 5 months which is the given timeline.

What did you find most impressive or unique about this company?

Their coding style and the delivered solution impressed us the most. The assigned team is always available to work on any feedback shared by us and work hard to complete all planned tasks in a given timeline.

Are there any areas for improvement or something they could have done differently?

At the time of the initial discussion, language was a barrier for us to give their team an exact idea about our requirements. Other than this, all works well for us.

BACKGROUND

Please describe your company and your position there.

I am the Chief Digital and Technology Officer of a pharmaceutical company in San Diego, CA. Our research team studies various diseases and invents new drugs to recover patients. We are working on a Blockchain-based solution named Keysor drugs to authenticate drugs and manage inventory to identify and fix the issue of expired drugs received back from wholesalers and vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

For Decentralized blockchain solutions, we have hired Hyperlink Infosystem. We were facing issues with the return of expired drugs stored by wholesalers that visible as a loss of money for the company. We heard about the decentralized blockchain solution that can help us to identify the vendors holding the drugs for a long time.

We are also facing an issue with the fake drugs selling in the market using our brand name. To avoid this issue, Hyperlink InfoSystem suggested the use of barcodes or serial numbers to verify the drugs through the decentralized app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for vendors having good Blockchain experience in the IT industry and found Hyperlink Infosystem over the Internet. We have reviewed their clientele and case studies to explore their work experience before approaching them for further discussion.

We contacted them to discuss our requirements and got to know about their office in New York, USA. Our team personally meet Mr. Harnil, CEO of Hyperlink Infosystem, and Mr. Krunal, Vice President of Sales in New York during their business visit in Feb 2022. This meeting boosts our trust in them and we hire them for the Decentralized app development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our team worked closely with the Business Analysts team of Hyperlink Infosystem to define the scope of the project and steps of project completion based on the milestones. The business team prepared a document with all features and details of deliverables verified and signed by both parties first to avoid any dispute during the development process. They were clear with the idea of the solution and assigned us a team within a week from signing the contract.

Our team was introduced to the Project Manager as the contact person who supported us in all project stages. They started with the wireframes and designs of the apps, and the web-based solution used for internal purposes. Our team suggested multiple changes in the design, and their design team happily worked on it and delivered it in 15 days (quite impressive work done by them in such a short time).

After the design, the team started working on the prototype and submitted us for approval to understand the workflow. With some minor changes in the prototype, we have approved it; and they started with the development stage. They completed phase one of development for the platform to manage inventory and unsold drugs in the market as we needed it on high priority.

After multiple test cases and bug fixes, they delivered the final solution in the first week of May. Now, they are working on the second phase of development for a platform to authenticate the drugs available in the market using barcodes and unique serial numbers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started using this platform in the first week of May and are happy to see the automation in our process of inventory management, and received/delivered orders with vendors' details. This platform saves lots of time for our team and manages accurate data using a decentralized blockchain solution.

Describe their project management style, including communication tools and timeliness.

Their work process is very smooth. We never had a chance to take follow up on any updates. From our experience, we can say that they are very stable and experienced blockchain development service providers in the industry.

Their team supported us throughout the development and understood all our queries to solve the issues we faced. The project manager is responsive and listens us most politely. To start the project, they defined software requirements specifications that are good for both parties to maintain a healthy relationship and avoid commercial and functional disputes. We can give full marks to them for project management.

What did you find most impressive or unique about this company?

We are impressed most with their work style. We appreciate incredible project planning and execution to deliver the project on high priority. Despite the different timezones, the project manager is available for communication and replies to us within a few minutes. They worked on this project so fast and delivered the first phase in just two months but never compromised with the code quality is the most impressive thing we feel about the company.

Are there any areas for improvement or something they could have done differently?

We are happy with the assigned team and their work style. They never gave us a chance to identify the areas of improvement. We can say that they are the best tech partner any business has.

BACKGROUND

Please describe your company and your position there.

Voicem is a social networking app for parents who are separated from their family by distance, circumstance and time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We wanted an app that was gender neutral, very easy to navigate and with high levels of social connectivity.

SOLUTION

How did you select this vendor and what were the deciding factors?

I used clutch reviews initially, and was late impressed by the level of engagement from the sales and development team to scope out and understand the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Android app development - end to end design and delivery. Our team is non technical so it was important to have a partner who understands this, and translates technical elements into easy to understand terminology.

How many resources from the vendor's team worked with you, and what were their positions?

full team from sales, customer support to development, design and testing

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered as requested - showed patience and good speed of delivery

Describe their project management style, including communication tools and timeliness.

Face to face when requested, otherwise through email and instant messenger.

What did you find most impressive or unique about this company?

Very strong level of design and delivery.

BACKGROUND

Please describe your company and your position there.

Our company runs a shared scooter service that customers can access using a mobile app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We wanted to create an app for iOS and Android devices.

What were your goals for this project?

Our engagement focused on building an app that could send commands to the scooters we use in our service. The main objective was to build a server to relay storage commands utilizing an MQTT system.

SOLUTION

How did you select this vendor?

My research on different companies led me to Hyperlink InfoSystem. According to my comparison of vendors, they offered the best prices for the quality work they could complete. 

Describe the project in detail.

Hyperlink Infosystem created an app that sends commands to an electric scooter. For example, users can turn a scooter on and off on their mobile devices. It also lets us track our scooters using GPS and create a pricing system for the riders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the Hyperlink InfoSystem’s efforts, our scooters are successfully responding to the server they built.

How effective was the workflow between your team and theirs?

The workflow between our two teams was extremely productive.

What did you find most impressive about this company?

I was most impressed with Hyperlink InfoSystem’s ability to adapt to new information.

Are there any areas for improvement?

No, not based on my experience.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Heart Ocean LLC. We sell luxury yachting vacations all over the world. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

Our company worked with Hyperlink InfoSystem to develop our website and apps. 

What were your goals for this project?

We wanted attractive, simple, easy-to-use products.

SOLUTION

How did you select this vendor?

We searched online for a good company and found that Hyperlink InfoSystem had top ratings on Clutch. Their sales employee was fast and friendly, answering our questions and providing details. 

Describe the project in detail.

They delivered two apps: one helps users rent their boat, and another helps customers book a boat. Both apps are flexible and easy to use. Hyperlink InfoSystem also handled API integration, launch, and support for seven months. 

What was the team composition?

Our project manager was great. They took all our questions and helped us with many tasks. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're set to launch this month. I’m so happy about everything they did for us. 

How effective was the workflow between your team and theirs?

It was perfect. They were friendly and easy to work with; they listened to us and worked quickly. 

What did you find most impressive about this company?

Hyperlink InfoSystems did great things for us. They completed everything quickly, worked hard, and edited the product without increasing the cost.

Are there any areas for improvement?

No, we were happy to work with a company that delivers good quality.

BACKGROUND

Please describe your company and your position there.

I’m the organization manager of a large, government-owned bank in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We needed to develop a stable mobile app.

What were your goals for this project?

We wanted to hire a good team of developers for our maintenance process who could work form our offices.

SOLUTION

How did you select this vendor?

We selected Hyperlink InfoSystem from a list of 100+ companies during a tender process. Their quote was 30% less than other companies’, so we selected them.

Describe the project in detail.

Our company’s rules and regulations prevent us from sharing details at this time.

What was the team composition?

We hired a group of 40 dedicated developers through 2020.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We still have a long way to go and many changes to implement, but they’re giving us good support.

How effective was the workflow between your team and theirs?

We have good communication due to our shared language and the fact that they’re working in our office. Their developers are transparent and effective.

What did you find most impressive about this company?

Whenever we have an issue, even if our server crashes, they fix it immediately.

Are there any areas for improvement?

As of now, I wouldn't change anything. 

BACKGROUND

Please describe your company and your position there.

I work as an independent dietitian in New York City.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

I wanted to develop a mobile application that allows users to research dietitians online, check their profiles, consult with them over the phone, and book appointments.

What were your goals for this project?

It can sometimes be difficult to find a reliable dietitian. I wanted to make a tool that made it easier for people to find a dietitian that fits their needs.

SOLUTION

How did you select this vendor?

I sought an Indian firm because the cost was a concern of mine, and I wanted to communicate in the same language with the vendor. I used the Clutch website to research and contact nearly 30 Indian vendors. Some companies took too long to respond, others never responded, and some gave quotes near $1 million. Hyperlink InfoSystem was responsive and provided the most reasonable price quote.

Can you go into detail about the services they provided and the scope of the project?

So as to not violate the terms of my NDA, I cannot say much. But I can say that the app is certainly unique.

What was the team composition?

Their CEO was very active throughout the project. I have never seen any CEO so involved in sales and technical projects. We also used a project manager as well as a team of five or six designers and developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I am currently searching for an investor to promote the application. I have no data to share at this point, but I fully believe that the app will improve the way people find dietitians.

How was project management arranged and how effective was it?

They were patient with me as I learned about the technology involved in the project. We used Zoho for project management and updates, and we took several calls over Skype. Speaking the same language was helpful.

What did you find most impressive about this company?

I appreciated the transparency in their working process. I was always made aware of our progress.